Coleman Furniture reviews & complaints

I order the rawcliff sectional received August. Could notice the ottoman foam was broke down and swagged. Reached out to them no help will not stand behind product (I also had the guardian plan : they told me issue was with the manufacture) Coleman won't reach manufacturer, said they couldn't but I bet they're still ordering products from them….anyway if you order this sectional better get directly from Ashley! This is my second rawcliff because my house burnt…I ordered the first directly from Ashley and it was great…I have nothing great to say about Coleman except shame on them!

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It's a long story of how my experience with Coleman furniture has been and it's alot more but here is the ending.
There were delays in my order, miscommunication constantly. Every time I called, I was told something else by the agent before you or the agent i just spoke with yesterday or last week.
I have spoken to Chen, sarah, to supervisor Melissa, then Julie, to final supervisor I spoke to Tina or Salva G. I made every attempt to resolve it through customer service, speaking to multiple supervisors. I even reached out to their social media on Instagram and I was blocked by Coleman Instagram.
The furniture arrived missing parts and the parts that were here are damaged, paint drip and overspray, poorly crafted. Delivery driver for Coleman did not bring the night stand and wants to charge me additionally for it. No matter who you speak with everyone from supervisors to employees say they can not do anything for their errors. Only thing they can say is sorry.
Sorry doesn't fix the issue. I need solutions, not empty promises and repeated sorry's
Refund of 15% restocking fee that was charged to me for an error of coleman's and their delivery company Tuscany
User's recommendation: Do not purchase from Coleman's furniture.

Ordered Ashley sectional in August 2021 and was told at that time was told it would be 3-4 weeks for delivery. Not long after ordering, we began receiving email updates with the delivery pushed to October 2021, then November, December, January, February, March and the latest April 9, 2022. They are blaming it on COVID but this is getting pretty ridiculous!

Shopping on their site is easy but don't expect them to stand behind what they sell. Purchased the Jaine White 126" Entertainment Wall unit and it was delivered mid afternoon. There is no sunlight that enters the room at that time and we did not notice any issues with the piece. The very next morning while walking across that room the sunlight coming in exposed a malformed, warbled area on the bridge connecting the two towers. I took photos and contacted Coleman. Immediate response was "you signed that all was okay so we have no responsibility". When I told them of the lighting issue and showed them photos, they still denied help other than offering $80 credit to have someone fix it, but gave no help or contacts to get it repaired. No one in my area wants to touch it. I explained that it was a defect in manufacturing, not shipping damage. They had me fill out a warranty claim form saying that they would help me as a go between with the manufacturer. Funny, the website clearly states that Coleman is the manufacturer. Nonetheless, I filled out the form, they supposedly contacted the manufacture who quickly denied any responsibility and Coleman says "case closed". What a joke. Was going to buy more from them, not now. I'd suggest folks stay away from this company as they misrepresent themselves, the products they sell and do not stand behind them.

Horrible customer service. I ordered coach to replace an existing one with exact same dimensions. Took over 10 months for order to come in. When it came in, the delivery service didn't even try to bring it in the house, claiming it would never fit. Mind you, I had already brought in and removed THE. SAME. COUCH. Advice from Coleman was to leave it in the back yard and they also charged me $400 cancellation fee. Bottom line, you are better off buy furniture from LITERALLY ANYWHERE ELSE.

Web site said product was in stock and ready to ship so I ordered. Was then notified it wasn't available for 6 months. Asked to cancel and was told I could, however Coleman delayed for several days then notified me the product was ready to ship by the end of the month, I continued to demand a cancelation of the order. They finally canceled my order and kept 15% of my $3k order. I have all the emails to prove my case.

It won't let me leave a review without a star. That is the only reason one star is here. I ordered furniture in Oct 2019, received in November 2019.
In April 2020, one of my chairs broke (it was only the 2nd time the chair had been sat in). I called Coleman and was told to call the extended warranty people. I called them and was told that the extended warranty wouldn't start until November 2020, that it falls under Colemans 1 year warranty. Then began the arguing back and forth. Yes, Coleman will pay someone $125.00 to fix it, no you can't bring it anywhere as it could cause more damage. Me telling Coleman that no one will come here to fix it. to pretty much Coleman telling me, well I guess you're screwed. I knew I should have just bought furniture from a regular furniture company, I would have received a replacement without all this hassle & now that the initial claim was made through the extended warranty company, I am stuck with a broke chair.

Watch out for the bait and switch…
Watch out for the bait and switch routine with their advertising. I purchase a dinning set with four chairs as it is advertised on their website( ID: ASL-D736-32-ROOM). I also ordered two additional chairs. Upon delivery only four chairs showed up. I was informed by Coleman that I was "confused as the table only come with two chairs" and I bought two more. I informed Coleman of why does it say you get four chairs? They said it's a billing error on the finance company. I said what does the finance company have to do with the way you advertise? They claim the price is in error and now want more money for the two extra chairs. I told them to come pick the merchandise up, and now they are strong arming me into paying return charges and a restocking fee.

In our opinion this company is involved in fraudulent business practices. They misled about the delivery time. We canceled our order when we learned the delivery would be 8 weeks, from 3 weeks. They charged our card AFTER the order was canceled and they still owe us money 2 months later. It looks like we're not going to get it back. Buyer beware. Customer support was inept and unaccommodating. Melissa Baraf, a customer support person, would read from a script instead of listening to our requests. The script had nothing to do with what we were asking. She spoke over us and it became very clear she had no desire to hear or help.

I don't recommend ordering from this company unless you love to wait forever. I ordered a Personalized Oversized Solid Light Pink Bean Bag Chair with my daughter's name on it in August! Now it's the17th of November and I wonder where the bad chair can be. Customer service is a bunch of [censored]s who never know anything, they are absolutely useless, so I am on my own with my issue.
Looks like I will never receive what I ordered :(

I have ordered my bedroom set back in March and it is now late August and I'm still waiting for my order! No matter how many times I've contacted these guys from Coleman Furniture I get nothing but empty promises. They keep claiming I'll get my order any time soon but 6 months already passed and there is no sign of my order and I doubt that I'll ever get it! Terrible store!
I tried to get a refund but they said that they don't do refunds and asked me to be more patient. 6 months is too much! I don't want to wait any longer but these guys don't let me cancel my order!

I ordered some things from this company, but they never delivered my furniture! They even couldn't sent me a message about the delivery date. After a month they sent me an email with the date and warned me that if I couldn't take it they would cancel my order. After several calls and messages there was no responses and no solution. In the end they cancelled my order and charged $500 from my credit card for something that never made it to my home! Better choose another company because this one is horrible and they are real scammers!

I have ordered sofa from www.colemanfurniture.com, because it was sale and the price was very attractive. I placed the order and paid about $700 for the delivery as well. However, the seller didn’t deliver sofa on time. He found many excuses and promises, but I stopped to trust them. After 4 weeks I cancelled the order and asked to provide refund. But they continued to call me and sent emails with the sale items. It was very annoying.

We purchased the piece of furniture from www.colemanfurniture.com. At the beginning, the customer services were great and they even promised to provide the order to local store. But after 2 weeks they suddenly refused and no one explained why. Also we came to the local store, and the manager told us that they haven’t heard about this deal at all. They deceived us and we have no idea how to get money back.