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Harlem Furniture Customer Service

Harlem Furniture Inc.

560 Exterior Street
New York
United States - 10451

Customer Support Phone Numbers

+1 718 401 1900(Bronx Branch)
1 0
+1 212 722 7900(New York Branch)
1 0
Mon10:00 AM - 8:00 PM
Tue10:00 AM - 8:00 PM
Wed10:00 AM - 8:00 PM
Thu10:00 AM - 8:00 PM
Fri10:00 AM - 8:00 PM
Sat11:00 AM - 6:00 PM
New York, NY
12 W. 125th St., New York, NY 10027

Harlem Furniture Complaints & Reviews

Harlem Furniture / Do Not Buy

Victor S on Mar 16, 2011

On Feb.25, 2011 I went to the bronx, NY branch of Harlem Furniture, had been there before to pick out 2 pieces. When I returned none of the salespersons I had seen prior was not there but, I still wanted the furniture. There was 2 sales persons and a manager. I explained what pieces I wa...

Harlem Furniture / Insurance is BULLS**T

Eborzecki on Feb 4, 2011

We have purchased many things from Harlem Furniture and we thought that the company was great. They replaced everything that was defective at delivery and we were very pleased until a year ago when we wanted to file an insurance claim and we were ignored for over a year, with them saying...


Amak on Jan 29, 2011

I bought a LEATHER SOFA AND LOVE SEAT AND OTHER FURNITURE AND 5 YEAR WARRANTY I PAID $7, 000.00. from the room place AND in AUGUST of 2007. The material OF LEATHER begun to tear form just using it AND THE RECL LOVESEAT FRAME BROKE FROM NORMAL USE. I called the costumer service number and...

Harlem Furniture / Refuse to give a full refund


I purchased an expensive sewing machine from harlem avenue sewing center, chicago il - the machine did not perform as promised and kept jamming when i used it. when i returned the sewing machine, the manager told me he was going to charge a restocking fee, even though i had been told there...

Harlem Furniture / substandard furnitures with no warranty


we bought multiple sets of furnitures couple of years ago for family, living room, bedroom set, dining table with china cabinet totalling 11, 782 and paid close to 1500 for additional warranty to cover any stain or wood damage and now we are seeing the true colors and quality of the...

Harlem Furniture / Fake sofas


Continuing with my story i forgot to add they assured us that these sofas were real leather well my parent-in-laws also bought they're sofas at Harlem furniture and they have like 4-5 years with them and they are in perfect condition and ours are really crappy. The texture is so...

Harlem Furniture / Sold us fake leather sofas


Me and my husband bought our bed set, kitchen table, leather sofas at Harlem furniture thinking it would be a great store to make our purchase. We also made sure to get the year warranty after about four months we called because the sofas started to rip well they came to see the sofas and...

Harlem Furniture / Poor management


I would advise anyone reading this NEVER to shop Harlem Furniture The Room Place in Orland Park, IL. I was recently there one evening, just wanting to casually browse the store as I had several pieces of furniture I was interested in purchasing. I didn't get one foot in the store when...

Harlem Furniture / Lies about refund


Harlem Furniture are thieves! I have been waiting for my refund for over 6 weeks. The ### that works the counter at the Elston Store inputted my wrong address and I never got the check. Then I call the account Manager Dan and he has been lying to me ever since. It is NOT a lot of money...

Harlem Furniture / Terrible company


I paid for a three piece leather sectional with power love seat recliner and a sofa sleeper the last week in April. After I paid they told me the sofa sleeper was unavailable until the middle of June. I asked for my money back. Because I didn't have my paperwork with me at the time I...

Harlem Furniture/Room Place / Inferior Furniture

I too have been a victim of The Room Place - STAY AWAY!!! I spent over $5, 000 on new furniture including a complete living room and dining room set. I have had nothing but trouble since day 1! I should have had a clue when the delivery people took out the dining table and a corner wa...

Harlem Furniture / Room Place / Subpar quality


In 2008, we bought a dining room (4 chair) set and a living room set. The first problem occurred after two weeks. The dining chairs began to come loose, and become shaky. They seemed dangerous to sit on. We called Harlem's repair guy, and he came over but forgot his tools and hi...

Harlem Furniture / Beware


I recently paid off a very large order at Harlem furniture. I later come to find out that my furniture had already been given to another customer. "First come, first serve" is what they say. When I was frustrated by this, they offered me $50 off a display table. I was insulted. They then...

Harlem Furniture / Harlem sold my couch from under me, after taking my money.


Went to Harlem on 3/31/08 to purchase a couch and chair and after debating between a few I opted for a nice black leather set. However, the pushy sales woman (Selina) was like a shadow the entire time even saying "give me your cell number and maybe we can go for coffee", to which I replied...

Harlem Furniture / Harlem furniture junk


I purchased a living room set from Harlem furniture in Aurora, Il and I have had problems with it ever since. The love seat cushions began to sink in 2 months. I had to fight with them for over six months before it was replaced. Now I have the replacement and the leather is peeling off the...

Harlem Furniture / Harlem won't fix my bed, they broke!


I bought a nice expensive bed from Harlem about $4800. dollars in dec. 2005 had it delivered to my home in shorewood Ill, and the delivery guys came and delivered it. I moved in Jan. 2008 and while I am getting ready to moved packing up my things I go to take my bed down with my 2 brother...

Harlem Furniture / POOR quality/deceptive practices

If you want disposable furniture, shop at Harlem Furniture. I've spent close to $5000 on a bedroom set and leather living room sofa/loveseat/chair/ottoman set...and ALL are Chinese made GARBAGE! I will explain further. In December 2004, I spent close to $3000 on a king bedroom set. Very...

Harlem Furniture / Attempt to circumvent warranty!

My wife and I purchased a high sitting dining room table and 8 chairs last fall when they had a sale for 600.00, which seemed like a good deal for what appeared to be good quality furniture. About 3 weeks ago, I noticed that the leaf of the table had a long crack from the start of the wood...

Harlem Furniture / Lack of competence and service!

I am writing to express my complete annoyance and disbelief as to the lack of competence this business has provided me with! I purchased a living room set for 2K on Tuesday. I told them upon purchasing that I absolutely need the delivery to be on Saturday. To secure the deal, they assured...

Harlem Furniture / Damage done with no resolution

Harlem Furniture is a member of the Better Business Bureau. They claim to be a business in good standing with the bureau but it is only because they have found a loophole, a way to exploit the system of checks and balances. I made a purchase of an entertainment center from Harlem...