I purchased this expensive Cindy Crawford turquoise leather sectional in September 2015 thinking that I was getting good quality furniture to last me for years. I started noticing a couple of years ago that it was peeling between cushions on bottom and top… I couldn't believe and still very upset. I vacuum daily to get the faux leather (pleather) that keeps falling on my carpet. I am so upset That I paid all this money for a sofa that cannot last 5 years or more. I thought the whole sofa was leather, and this is an embarrassment having ruin furniture that is shedding daily when you sit from the friction.
Desired outcome: A refund or better product replacement
The complaint has been investigated and resolved to the customer's satisfaction.