Rooms To Go
reviews and complaints

FORTEGRA SCAM !

One star is way to much for this scammers.

DO NOT BUY THIS SERVICE FROM ROOMS TO GO IT'S SCAM !

EVERYTHING IS NOT COVERED.

NOTHING IS COVERED.

DO NOT USE THIS SERVICE IT IS PURE RIPOFF.

Small peeling on leather cushion is not covered.

Salesman (Sales Person Name: SMILEY BERNARD (055220) )

in ROOMS TO GO mislead me to buy that service , saying :" You are covered 100% for any type of damage, for 3 years!"

BULL.

I bought a 7 Year ago 2ti3 Year in I realized the handle befallen off I am so up set because I don't sit in the sofa 7 time I use it for decorating they told it was leather it was not

We purchased the insurance product to cover our dinning room table we purchased. A couple weeks ago my daughter laid a hand sanitizer bottle on the table and it discolored the table surface.

We made a claim and it was denied. "hand sanitizer is not covered." Please show me where it says that in the warrantee docs. It does say the documents do say that it covers all liquid damage. Please tell me why I purchase this again. I sooo want my money back.

I wasnt even able to use the insurance product once before being denied.

I purchased a living room set totally over $2800 by Internet sales from Lee at the Baybrook store. He was ver nice, patient and efficient salesman who I would refer anyone to.

I had to wait over a month for my furniture and only received partial order on 2/12/22. The purchased powered reclining loveseat and a manual reclining sofa and coffee and end tables. I have not had any problems with the loveseat in which I sit on daily (it is my space); however, the sofa has been malfunctioning since received and has been replaced 3 times, which means I had to TAKE 3 DAYS OFF FROM WORK TO BE AT HOME FOR THE 4 hr WINDOW. Not to mention the lamps came a month after the furniture, so that was ANOTHER DAY of inconvenience.

I asked the customer service representative about getting an upgrade to an automatic reclining sofa which I was already aware it was a $200 difference. Since I have been inconvenienced 3 times by no fault of my own, and my automatic reclining loveseat has given me no problem, I felt this was a good decision. Knowing there was a price difference, I was prepared to pay some of it, but honestly believe that the company could absorb some of it because of the hardships caused. Everytime they had to make a new delivery I HAD TO TAKE A DAY OFF FROM WORK TO BE PRESENT FOR THE 4 hr WINDOW TO RECEIVE THE SOFA REPLACEMENT because I live alone.

I was granted authorization by the customer service representative to “reselect ” but was told they could not authorize discounted price difference and was told to speak back with the store. After contacting my salesman Lee, he forwarded me to his manager Brenden. As I explained the situation to him over and over again I began to get very frustrated because he kept saying that I would not be charged a delivery, restocking, or other fees. I responded by saying, that I shouldn’t because I have already paid those fees initially. He kept saying the same thing as if I was stupid. He said he could not discount the price difference so I asked to speak to his boss. Upon doing so he gave me a name “John “ and said he was out of town for the week. When I asked for an extension he told me they didn’t have extensions and I had to call corporate at the 1-800 number. Since John was unavailable, I asked for his superior and he would not give me any information and kept telling me to call corporate at the 1-800 number. I had to step away from my job AGAIN to have this useless conversation with an idiot.

My initial experience with Lee was great, but it has been HELL every since, having to SIT ON HOLD FOR LONG AMOUNTS OF TIME WAITING ON CUSTOMER SERVICE AND TAKING OFF DAYS FROM WORK TO BE AT HOME THE 4 HR WINDOW TO RECEIVE THIS SAME SOFA THAT HAS BEEN REPLACED 3TIMES!

Imagine my frustration, then having to deal with the rude and ruthless manager about this situation. I am very disappointed in the way this company has handled this situation. I also can’t help but wonder if I lived in a different part of town and my skin was a different color would I have been treated better and fairly. As I told the manager, I too am a professional of customer service and I know how the corporate world is run, I’m not some little black girl trying to get over. I am trying to get what I paid for and some retribution for my inconvenience by your company several times. I have already filed one complaint, and I will continue to file them with every avenue possible because I do not want this to happen to anyone else.

So again on 3/1/22 delivery was a complete fail! Again, I have missed another day off from work and received nothing! After asking about a previous delivery, the guys decided to check the sofa before bringing it into the house and found that it too had scratches/peeling on the right side of the sofa. After speaking with Ezzie in customer service who was very nice, but no help at all, I now have to wait for a tech to come out for the sofa. I DO NOT WANT MY BRAND NEW SOFA PATCHED TOGETHER! I don’t know what part of this no one seems to understand? I purchased this set because my last sofa peeled a lot! I know your leather sofas only have Italian leather where the skin has contact, therefore the part where this scratch and peel is located is not real leather and it will keep peeling. I will follow the process, but at the end of the day, I am so sorry that I purchased from your company because I feel like no one there cares now that my money has been paid. Your company is getting over on me and I will keep complaining here, and to the BBB until someone will hear me and act in my interest. This is the second email today that I have sent and I will attached a copy of the first one below.

on 11/06/2021 i purchased a bedroom set for my teenage daughter. She was absolutely mad in love with the bedroom set.

at the time of purchase RTG informed us the delivery would be done in 2 shipments, one delivery on 12/15/2022 and the final shipment of the daybed on 03/16/2022.

the delivery of the dresser, mirror, mattress, trundle and bunky board on 12/15/2022 was on schedule as promised. Nicely done RTG.

but today 03/16/2022 when the daybed was to be delivered i received a call notifying the delivery has been pushed out to 08/02/2022. That is August 2022. that is 9 months after purchase.

and this is after i have received text messages notifying me the delivery would be between 9AM and 1PM. I received the final txt message at 1136AM asking me to reply with confirmation that i would be available for the delivery.

at 1144AM i received a call from RTG notifying me the delivery of the daybed has been pushed out to August 02 of 2022.

Seriously? 9 months wait on a bed delivery? C'mon. That is totally unacceptable. I called Customer-no service. Kept hearing excuses after excuses after more excuses and being told, sorry, if we don't have the bed, you cannot get it today. And there is nothing we can do. WOW! i could not believe what i was hearing after i have waited for 4 months already.

they kept telling me i can "re-select." Well i don't want to re-select. We purchased that bedroom set because that was the one we liked at the time.

Needless to say, is that i have cancelled my order and asked them to come pick up the items they have already delivered.

i have asked for a full refund. i did not get the warm fuzzy from RTG that they were trying to make this unhappy customer a happy one in any way.

i have another 4 rooms in the house i need furnished. needless to say, is that I WILL NOT go back to Rooms to NO-GO.

not to mention that what really makes sad the most is that my daughter is coming home from school today expecting her new daybed to be here waiting for her. What a disappointing experience.

order# = [protected]

order# = [protected]

I purchased the Cindy Crawford living room from ROOMS TO GO in Jensen Beach, FL on 10/13/2020 and it was delivered 12/2020 and it is already falling apart. The pillow cushions are flattening and the fabric is worn. All the seams on the couch cushions are falling apart. I am very dissatisfied. I even spent the extra money on the extended warranty. I was informed that the seams ripping apart are not covered in my extra warranty because it a manufacturer problem. Rooms to go informed me that their is nothing they can do for me. I would like to share my dissatisfaction with Cindy Crawford, however, there is no way to contact her.

I purchased your extended warranty and splurged for a 2K sofa. Feb 2021

In Jan 2022 I contacted Rooms to go because there was a snag (almost like someone walked across w/a zipper) in the back of the sofa

I sent pictures to Fortegra

You did not have availability until Feb

I scheduled a flight and flew out for the appt in Feb

Your employee came out and said he cannot repair it in the home but we would have to schedule to have it repaired in the stop. We discussed how long till they call me, how long in the stop, how he would fix it etc.

I never received a call or email (of course)

Flew home on March 5

Called Fortegra and Rooms to go. Fortegra says that they will not cover it and R2G says your employee's actions are not their fault. Both keep blaming the other...Telling me to call Fortegra and them telling me to call Rooms to go.

I will be filing a claim w/the American Arbitration Assoc against both companies if I do not have a resolution and proper customer support. https://www.adr.org/Support

1 - The claim was submitted prior to the one year warranty in January

2 - I don't care who fixes it but your company needs to be responsible for your employee's actions. Please feel free to call him to verify this information.

3 - I have spent over 8 hours and 8 phone calls on the phone with this issue. My time is just as important as yours.

4 - I have even offered to pay for the repair at this point.

I purchased your extended warranty and splurged for a 2K sofa because I wanted something durble. Feb 18 2021

In Jan 10 2022 I contacted Rooms to go because there was a snag (almost like someone walked across w/a zipper) in the back of the sofa. Clearly, there was a fabric malfunction. Either way I purchased the warranty.

I sent pictures to Fortegra

You did not have availability until Feb to come and repair the sofa. Took a vacation day to wait and entertain the visit.

I scheduled a flight and flew out for the appt in Feb

Your employee came out and said he cannot repair it in the home but we would have to schedule to have it repaired in the shop. We discussed how long till they call me, how long in the stop, how he would fix it etc. He was wearing R2G uniform.

I never received a call or email (of course)

Flew home on March 5

Called Fortegra and Rooms to go. Fortegra says that they will not cover it and R2G says your employee's actions are not their fault that the employee spoke out of term. Both keep blaming the other... Telling me to call Fortegra and them telling me to call Rooms to go. I have tried the volley back and forth 4 times and neither will accept the other's faults. Your CS has now even tried to tell me it is over the one year mark... I started this process in January, waited for your appt, you were supposed to call me, never did and now I am chasing a response. I have emails and evidence that the claim was opened in January.

I will be filing a claim w/the American Arbitration Assoc against both companies if I do not have a resolution and proper customer support. https://www.adr.org/Support

1 - The claim was submitted prior to the one year warranty in January

2 - I don't care who fixes it but your company needs to be responsible for your employee's actions. Please feel free to call him to verify this information.

3 - I have spent over 8 hours and 8 phone calls on the phone with this issue. My time is just as important as yours.

4 - I have even offered to pay for the repair at this point

Cindy Crawford Sofa purchased March 2019 from Rooms to Go, sales rep pushed purchase of extended warranty purchased from Fortegra. In early 2021 sofa started sagging in center, when looking under sofa the main wooden support was cracked. Called Rooms To Go snd Fortegra, claim filed. Inspector came out to look at sofa, said could have been weak and finally just gave way. This sofa almost solely used by one adult in family weighting less than 170lbs, besides sagging middle sofa is in excellent condition. After numerous weeks called Fortegra to see what was being done, they said it was not manufacture defect, so was not covered and claim had been denied. We asked if not manufacturers defect then what is it? No response. Sofa was delivered by Rooms to Go and is in same place where it was set up, and has never been moved. Now could a board in a sofa break if not manufactures defect? no children in home, no rough use. Fortegra and Rooms To Go SCAM people with this coverage, absolutely ridiculous to cheat people out of money and not cover clearly a product defect. If I was Cindy Crawford I would want my name off this product.

I found a hairline scratch perfectly straight near the very back of the right arm. I called and was transferred from one department to another. The couch has a lopsided feel when you sit at the end. I wanted to return the whole set because customer service is not interested in resolving this. I paid cash for the furniture over 3K. Customer service could not be worse.

I purchased/ordered/paid for a dining room set December 2021. I was told that it would be in February 2022. Understandable because of the wood and the time it is taking for things to be built. I picked up the furniture from the Dunn's Room to Go, with the chairs not even been protected at all. I was told that it would be in boxes, and have to be put together. Unless I pay another cost, which I was not going to. The table was in a cardboard box. When I got the stuff home less that 4 hourse away. The screws started falling out of the stools. I tried to call RTG could not get anyone on the line. I called the next day finally got someone on the line, told him what was going on. Took my information and was suppose to call me back or have someone to call me back. I have been trying to call and get someone that could help me, finally got someone on the phone today that I thought could help me. I was told that I had 2 stools waiting for me to pick up. Just like I told the gentlemen last week I will not make another trip to Dunn to pick up anything. At this point I want to return for a full refund. Which was told that I could do within 48 hour. It was within 48 hours that I called not being happy with this furniture at all. If I knew what I know now I would have never dealt with RTG at all. The first time and the last time. I hope people read this and make sure that they know what this company is all about. NO MORE RTG EVER!

I purchased a leather couch with automatic foot rests after paying for 11 months the foot rests became detached from the frame. I Submitted the claim complete with pictures and they stated that My claim was covered. After further review they came back and stated that my claim was denied and that the core cushions were not covered. I highly recommend not purchasing any extended warranties from rooms to go! They do not stand behind their products. Very Dissatisfied customer.

On 12/20/20 I purchased a dual power chair

On 12/24/21 the chair will no go down from the left position'

Office was closed until Jan and I called got an appt for 1/120/21

On that date was informed no service available

New appt for 2/10/22 and was told need a new remote

When remote arrived 2/18/22 chair still won't work

Can't get new appt until 3/25/22

I have congestive heart failure and need my chair

RTG 2nd Complaint

I filed a complaint on Feb 9th, 2022 on this site. Re: Rooms To Go Daytona, Fla. (Leather couch set) What happens when the complaint gets to RTG and is no longer available for people to read on this site.

The runaround… I have been asked for numerous photos, over and over again. The couch after less than 2 months, wrinkled, and the leather bunched up. On top of that the support went on the cushions. A rep: Fred came out twice only to tell us there are many complaint on this particular set, and it meets manufacturers guidelines (China)? I am on my 3rd Loveseat, enough said. I purchased the service police on both pieces.

The last Correspondence was; come to the store and or on line

and choose a different set. We were already offered that solution. My husband and I did go to the store and found nothing. The leather couches had less support than the set we have, and to purchase on line without trying, is a no. Another stall tactic. This set is defective and I have repeatedly asked for my money back, and to come get it. No solution, no satisfaction..

Recently purchased a recliner and did not open for a month because I was in the process of moving. When I opened the box, I found a recliner for a small woman or child. This is not what I wanted. I may have ordered the wrong thing but should be able to return for a normal size recliner. They stated that no returns after 48hr of delivery. This is crap. If I would have known about this policy I would have never ordered from Rooms To Go.

I bought 2 bedroom suits online from the Fayetteville, NC Store, I guess that was my mistake since I live in Virginia. Started when I finally received the first delivery after continuous cancellations and time changes of delivery, my $2000,00 dollar bunk bed for my girls was broken and was dangerous for them to sleep on top bunk. The deliver drivers drilled screw to try to fix it and I was shocked ! you want my grandkids to sleep on this ! I told them to take it back, they refused told me to call customer service. I did and that was a joke, excuses, excuses. I even send them videos and what the problem was and they still would not replace this bed. They sent a piece to try to fix it and I was furious at this point, my grandkids had to sleep on the floor for 2 weeks because i had got rid of their old beds. Received the replacement part and guess what, still is broken and wobbly, completely unsafe for them. That's just the first set of beds, geez! I have contacted the manager of the Fayetteville, NC store MULTIPLE times and all i get is excuses! The delivery drivers were here 7 times, taking things i didnt order and not bringing things i ordered. I will never ever but from this company again. I have a bunk bed that is unsafe for my grandchildren and I do not want it and want it to be taken to a dump. So I now have to pay for a bunk bed that is unusable and completely unsafe ! Sorry if so here and there with this statement, but since October of 2020 this has been a total nightmare.

I purchased two pieces of this sectional after my previous couches from Roomstogo caused physical harm to me from horrible construction. I had to pay almost $1k more for what the sales guy called quality collection made here in the USA. The bigger piece is rarely sat on - I prefer the loveseat (get to this wreck in a minute) but the other day I noticed what I though was a piece of styrofoam from a pack on the larger piece. However upon closer inspection of the corner of the couch it shows the fabric pulling out of the folded over seam on the back of the couch. Upon even further review you can see they used too small of a piece of fabric and tried to hide that fact - I inspected every other corner with the folded over seam and you can tell the fabric goes pretty far in with the exception of this corner. Again workmanship issues. I let fortega the warranty company know and without looking at photos I’m told it’s denied because Seams coming apart is normal wear and tear. now I have a ripped couch - not because of something I did but because of poor construction.

Now the love seat- it makes the same creaking noise my previous couch made and I’m termed it’ll be another harmful experience from them using too many nails in a corner of particle board. These couches are less than 8 months old - the loveseat less than a month because the delivery guys used a box cutter and slashed the fabric the first time. I also had to wait a better part of year for these couches to begin with.

I bought a set of 2 recliners with a console in the middle Rooms to Go Myrtle Beach on 3/1/2019. I purchased a extended warrenty with Fortegra. About 9 months ago this cream colored recliner set started to become a yellow greenish color. It has gotten really bad and not just where you sit. Even in weird places. I determined the leather was bad. I called rooms to go and was transferred to Fortegra warrenty dept. I had filed to claims previously..1 on 1/25/22 and a second on 2/6/22. Both were denied saying they dont approve discoloration. This is not a stain. It if the result of bad leather. I only wanted Fortegra to approve a technician from Rooms to Go to come take a look and the very nice hispanic man tried to help me but said there was nothing he could do. That was today 2/11/22. I am appealing to you for help. I spent $2000 on a couch that looks terrible in less that 3 years. Any help you can provide is appreciated