Complaints & Reviews

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Rooms To Go — home theater furniture

I bought a set of home theater reclining furniture a few months ago, at first it seemed comfortable but now...

Roomstogoarea rug

I bought this area rug along with furniture at roomstogo and area rug delivered was a defect one. when i called them they came to assess it after a month and confirmed that it is defect one. after 1 or 2 weeks they called and told that is defect one but they cannot replace it as that rug is discontinued and i have to re select some other rug in 30 days. I went and looked couple of times and didn't like any. Now when i called them to give refund they do no give and only they extended 2 more weeks to pick. i don't understand the time limit to select even though i don't like any rug at the roomstogo store.
Such a poor customer service and very bad policies. All i asked was to give me roomstogo gift card or store credit for more time period may be 6 months or 1 year. i didn't ask them to give gift card of different store, its so ridiculous

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    Rooms To Go — leather sofa and loveseat falls to pieces

    I bought from rooms to go for many years but, never again. I bought a leather sofa and loveseat with the...

    Rooms To Go — furniture - dining chairs

    I returned some furniture after taking a confirmation on email from Rooms to go that they will process my...

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    Rooms to Go: 10,000 Katy Frwy — princess bed set in white

    On December 24th the bed set was deliver but with scratches and paint issues and since then after 3 delivery...

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    Rooms To Go — unethical behavior/acceptance now

    today 1/5/2015 I went into rooms to go to look at another mattress in which I have a warranty on, in which I...

    Rooms To Go — cindy crawford furniture.

    Order 12.26.15, Delivery 1.2.16, order # [protected], delivery to Palm Coast. I am not happy with the delivery...

    Rooms To Go — electric recliner/claims department

    On the day before thanks giving, my powered recliner caught fire while reclining. That was the good new...

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    Rooms To Go — refused to replace manufacturers defect

    Used leaves for dining room table for the first time Christmas day and they were mismatched by at least 1/2"...

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    Rooms To Go — living room set

    Purchased Living Room Brown leather set from Kevin at the Bradenton Florida location. Kevin stated that any...

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    Rooms To Go — inability to process warranty reversal

    On 5 March 2015, my spouse and I purchased 2 nice motorized recliners from RTG. They were delivered unscathed...

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    Rooms To Godelivery and customer service

    My husband and I went into the local store on Monday (11/9/15) and picked out a sofa, love seat, chase, and ottoman. After the sale was final he asked what day I wanted delivery. He said Wednesday (11/11/15) is an all day time for delivery but Thursday and Friday will have time frames so the day before (or 2 days can't remember which he said) they will call you with a 4 hour time frame for delivery. So its 2pm the day prior (11/12/15) and I know typically I would have the call or text by now so I call them at the customer service # [protected]. The woman said there's still no time slot selected which is unusual. She said call back at 8am Friday (11/13/15). I just called and they said I have an all day delivery scheduled so 8am until 10pm which is NOT what I wanted. I complained to the lady on the line and she said there was nothing they could do or anyone else I could talk too. I then called [protected] and the gentleman took my complaint but they honestly could care less about wasting my time. I NEVER complain about businesses but this is unacceptable. I will not be ordering another item again from them and if my husband approves I will not accept this delivery.

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      RESOLVED

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      • Rooms To Go's response · Nov 16, 2015

        Wow! This sounds terrible. Would you be able to send the details including which showroom this was to [protected]@Roomstogo.com?

      • Ro
        Robin West Nov 27, 2015
        This comment was posted by
        a verified customer
        Verified customer

        Purchased a sleeper sofa 11/21. Hard sell on the fabric protection. Really hard sell. Had to wait for a manager to come ask again and watch her have a little attitude when I still wouldn't buy additional protection. Delivery scheduled 11/27 1-5pm window. It's now 11:48 pm. No sofa. No communication will call tomorrow for a refund. Going to Nebraska furniture. Will pay more for better customer service.

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      Rooms To Gosofia vergera dining room chair

      The set was purchased for our conference room. We only use it when clients come in, which might be once a year - no exaggeration. The chair has been sat in less than 5 times and the leg snapped off underneath me. There was not abuse or heavy use. It was poor construction I would really appreciate a new chair or some option of repair. Instead all I got was a snotty manager, who I hung up on.

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        RESOLVED

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        • Rooms To Go's response · Nov 12, 2015

          Yikes! Would you be able to send us your order info to [protected]@Roomstogo.com so we can look into this?

        The complaint has been investigated and
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        Rooms To Go — the rep refused to help me with the leather coach, which started to fade away

        I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the...

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        Rooms To Go — living room set

        Purchased furniture in 2011 and went in to purchase a leather living room set. Sales rep advised me that what...

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        Rooms To Goone payment late accrued $205, late charges are undercover interest charges for 0% credit

        Was late on second payment because it was after 5p.. by phone. payment accrued a $25 late charge . Called to inquire next month statement.(April) Spoke with customer service in April regarding charge. April payment paid on time, late charge assessed, but reversed 2 days later. Customer service rep stated the 25 would be credited back to account. I assumed so. I don't always open my bills when I know my monthly payment.**MY FAULT** long story short, the $25 was never credited and a $35 late charge was assessed to this 25 dollars each month on the same date as my payments were made and the payments were all made on time before or on the date before 5 p.. except for the second payment in march. This has added up to $205. I made my minimum payment but this time looked at my bill. I called to get an understanding of why a late charge each month on the same day as my payments. After much debating, I finally got it. $35 each time because of the additions added to the first late charge that was to have been credited. Only fair to say they did reverse two charges of late fees that were made on the same day. When I finally said okay I get what you have done, I don't agree, I said okay, I made my regular payment for this month, not the additional, but I see you are not going to budge, and stating that would they think I would have let $25 accrue to 205. I'll pay the balance from the amount I paid earlier. They stated that another 35 would be added tomorrow, next day cause it is now after 5p.m. I ask I get what you have done. I want to bring the account current. Please waive this $35 dollars as I going to pay the balance of the amount now. The emphatically said not to that. However, if I paid the entire balance of $3459.65 they would credit my account for $35 the late fee. WOW! This is how they get they get the interest on 0% interest rate. PLEASE BE MORE ALERT IF YOU MISS A PAYMENT AND PAY THAT UP FRONT. MY FAULT FOR NOT FOLLOWING MORE CAREFULLY. THEY WERE NOT COMPRIMISABLE AT ALL!!!

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          • Rooms To Go's response · Oct 19, 2015

            So sorry to hear about this. Rooms To Go financing is managed through third party companies. Unfortunately, this restricts us from accessing or being able to modify a customer’s account for any reason. We apologize for any disappointment this may cause.

          • Ap
            AptA4 Oct 12, 2015

            Had a very similar experience, but caught it before it got too far. I make sure I pay 4 or 5 days in advance and I am going to make sure I make my payoff before the interest date. don't want to get caught with a tiny print balloon payment

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          Rooms To Go — delivery of a damaged bed and worst customer service

          WORST experience of my life. We ordered a bunk bed that arrived today.. Damaged. I asked the driver if he...

          Rooms To Go Outlet — bad delivery my new furniture being dented

          I had a terrible experience with delivery with the movers of room to go outlet. they came in to delivery my...

          Rooms To Go — furniture and appliance

          This is a store to avoid I made a purchase amount paid in full several promised delivery dates unfulfilled...

          Rooms To Go — damages caused by delivery company

          I purchased furniture from Rooms to Go on 6/28/2015. On 7/6/2015 part of the furniture was delivered and the...