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Rooms To Go

Rooms To Go review: Extend warranty service

K
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6:18 pm EDT
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Room To Go and Fortegra is a blatant deception. When I made my purchase, Room To Go store staff assured me that if I bought the extra insurance from Fortegra, it would cover me in case of being scratched by a ballpoint pen or nail polish or burned by a cigarette. Since I have small children at home, I bought the extended insurance package for 3 years. But now the insurance won't cover my case. This is a blatant deception. I am writing to express my dissatisfaction with the recent handling of my insurance claim. My name is Khanh Trinh, and I am a customer who purchased insurance
for my furniture through Room to Go. Recently, an unfortunate incident occurred in which my child accidentally drew on our sofa with a ballpoint pen. According to the insurance policy that I purchased, coverage is supposed to include accidental damage caused by ink from a ballpoint pen. However, when I filed a claim to address the damage, it was unexpectedly denied. I was quite surprised and disappointed by this decision, as it contradicts the terms outlined in the policy. I kindly request a review of my case and an explanation for the denial of my claim. It is important to me that the terms of the insurance I purchased are honored, and that accidental damage, such as this one, iscovered as stated.

Claimed loss: $2000

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Resolved

Room To Go has reached out and is in the process of replacing my sofa.

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  1. Rooms To Go Contacts

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    11540 Highway 92 East, Seffner, Florida, 33584, United States
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    Oct 10, 2024