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Rogers Communications review: Mobile unlocking of phone

Maureen Balleny of US

Sep 23, 2025 10:49 am EDT

Verified customer

Featured review

When I retired, my company graciously gave me the phone and number. For the last 3 weeks, I have been working with Roger's to unlock my phone. I have been on the phone for between 4 - 6 hours with 10 agents all telling me different versions of the work I need to do to get the phone unlocked. I have done it all and my poor company has been in the trenches with me. I see this tactic of barriers to waste both the company and my time as a way for Roger's to hang onto business. Just based on principle, the hoops I have jumped through to unlock this phone, I will not stay with Rogers and will do whatever is necessary to move my business elsewhere.

Claimed loss: My billable hours as a contractor $500.00. Time away from my business, 6 hours for $3000.

Desired outcome: 1) Phone unlocked2) No charge for the phone to be unlocked either to the company or myself.3) Reimbursement for the hours spent on the phone with Rogers to unlock my phone.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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Customer Service

+1 (416) 935-5555

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+1 (800) 787-7953

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Internet

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TV

+1 (855) 381-7836

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Home Phone

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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40019

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RogersCommunityForums@rci.rogers.com

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Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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