Rogers Communications
Reviews and Complaints

I received my visa bill a few weeks ago and found out that Rogers had billed me over four hundred dollars on my VISA bill. I had upgraded my service but some idiot at the company made a mistake and charged me a whole bunch of cancellation fees, even though I am still with the company. After many long phone calls I finally was able to to convince the idiots that they were wrong. So they credited me with over three hundred dollars in a refund. However, I was told by one of their agents to call my credit cardit card company and get them to return the money to my account. When I called CIBC visa, the lady laughed at me. She said Rogers have to put the money back on my card. When I called Roger's back, it seems as though it is a hugh prolong process to get them to put money back on your credit card. It's like they are doing you a big favor. They want to keep the money and not bill you for the next few months. This company is the worst to deal with. Half the idiots there don't know what they are doing. They put you on hold and run off to talk to someone. They will quickly bill your credit card but put you through the wringer to get your money back. I am still waiting on my refund. Bottom line: never give these idiots access to your credit card.

I was told by both rogers and fido retail workers that I would not be charged to switch back over from fido to rogers. I've was with fido for over a year, signed a three year agreement with rogers, kepted the same phone number, name, address with rogers and this is what I'm told is the way, not to be billed for switching. I had my bill added to my boyfriend's. Why not get one bill instead of having two sent to the same house. Especially when you are told by rogers retailer that will be no problem with fido. To find out that was not true. The sent a bill for over $400 because I did not have a separte billing. I called and had both of the retail stores called fido they were told everyone to bad we won 't do anything. Everytime I called the call center people were completely ignorant, except for one guy and two retailers. (talked to 7 people) More than half being rude is not a good sign. In my personal opinion fido and rogers call center, managers, and supervisor are not properly trained in good customer service or even there to try to help you, when their own employee's screw up!

*IN MY OPINION BEST OPTION IS NOT TO GO WITH ROGERS OR FIDO THEY ARE THE SAME COMPANY AND I PERSONALY FEEL LIKE THEY COULD CARE A LESS ABOUT THEIR CUSTOMERS! MORE PEOPLE SHOULD COMPLAIN TO THE BETTER BUSINESS BUREAU SO THESE COMPANIES STOP MISTREATING THEIR CUSTOMERS

these stupid idiots that work at I Core are really stupid and very unprofessional idiots. Some one purchased a cell phone from rogers canada under my name for over $800.00 and I have told them over 20 times that I did not order the phone and they continue to call my cell phone at least 7 times a day It is time the police were called in for harrasment this is enough Gerald Bloch Regina Sask

I recently signed new wireless plan from a Rogers phone rep. I spent 18 minutes on the phone getting the plan and cost explained in detail because it would be a corporate billing plan. Two days later my blackberry can as promised via ups, but the plan and cost did not jive with what was discribed to me over the phone. I called back to customer service and they could not trace back who the person that talked me to verify the plan and cost, I find this very strange, poor business practice, extremely poor management, misleading, phone taping is only used if its in Rogers favor and not in the customers. Has anybody else tried to complain about Rogers through the customer service contacts. I have and It's next to imposible because of all the dead ends you get from costomer service. I think that the CRTC should fix this and make rogers more liable with what they say and do, very poor business practice, YES I will go to another cellphone provider.

My bill was $345. I spent 1-1/2 hour on the phone to Rogers Customer Service to have the bill reduced by $350. That's right - Rogers had made $350 worth of incorrect charges over a 3-month period (and we didn't go back to the previous months - perhaps I should have!).

To their credit, when I persisted, these charges were corrected. However, that they made those errors in the first place is inexcusable.

The errors: "Roaming" charges when I was in my local calling area. "MyFive" not being picked up. The biggest single error: $190 for a "Plan Change" when I had retained the precise same services since the plan began.

These errors are inexcusable. Although the billing charges were corrected, I'll never get back the hour-and-a-half that I spent on the phone, nor will the relief of the charges equal the stress of the Rogers Experience.

Rogers Communications Inc. does not give a hoot about their employees. In Rogers’ highest profit year, Rogers laid off hundreds of people. It was such a sneaky little secret. Not one word about any of the layoffs in June and November 2007 could be found on Google. Neither the public nor the media knew anything about it.

The very jobs Rogers got rid of - the same exact role was posted on Rogers’ website but in another region. Those people were not even given the option to relocate. In fact the year Rogers made such a profit (reported revenues of $2.5 billion and operating profits of $900 million laying the groundwork for returning increasing amounts of cash to shareholders by more than tripling the dividend), Rogers had 300 jobs advertised (so there was no shortage of work) and all those people Rogers laid off weren't considered for any of those jobs. Rogers does not have an employee-friendly layoff policy.

Even your boss will reassure you that your job is safe. However my boss, oh yes, reassured me my job was safe. He knew I would relocate at a drop of a hat and even at my own expense but nope. All of a sudden he dropped off the face of the planet a month before I was laid off. He didn't return my calls or respond to my emails. He did send out an email saying he wanted a status of all that is on my plate and for me to place all my files on the network. Hello, like I don't know what's coming? Even benefits were cut off before a person was actually laid off and to be told you no longer qualify for the discount as the computer says you are not an employee. Do I need more evidence to convince me to trust what my boss told me was true?

The local VP sends an email to everyone in the BC region a week before the layoff saying that we are all to clear our schedules on such and such a day and between 9 a.m. and noon and be sitting at our desks. What happens is if your phone rings you are called into a meeting room with two HR people, handed a letter, asked to turn in all Rogers property within a week, can go home right away (as Rogers had a taxi slip to take you) or finish up and stay the remainder of the day.

Everyone in the office knew the axe was about to fall. One after the other you can hear a phone ring in this or that cubicle then you figure by the names of those called they are doing it alphabetically. Your mind starts panicking as they are coming closer to your last name in the alphabet. Your heart is racing. This is your livelihood and independence Rogers is taking away without any warning. Your mind can’t think straight for the whole week before the day you are supposed to be at your desk. You can’t function. You aren’t productive. You live with fear. I can understand now how some people can go crazy agonizing over Rogers contributing to their downfall. It was horrible. You hated Rogers for setting you up for that fall. Oh boy, the week that led up to this agony of knowing you’re a goner makes people mentally ill of stress and fear, Rogers HR didn’t that into account. Then the crying begins, the loud voices of those shocked and complaining, people carrying boxes of their personal belongings, men sniffling at the elevators with backs turned to you to hide in shame, others walking around with their heads down unable to look anyone in the eye and then you knew their phone rang, people walked hard stomping on each step taken and you can tell they were pissed. Those that weren't called were shocked to see some of their colleagues called. Those who weren’t called were gathered in the washroom whispering and laughing and silently cheering at hearing others (they personally didn’t like) were canned. It was public humiliation done during business hours with most of the personnel in the office hiding in their cubicles thinking that huddling together they would be overlooked somehow, not a chance. Rogers HR was cold hearted and calculating and untrustworthy and sneaky. It was my first experience and it disgusted me how we were treated. Where is organizational justice? This is when I become a staunch supporter of unions. Rogers definitely needs a union to protect the employees as management didn’t give a God damn whether you had a mortgage or were a sole provider, not one thought was given to what the employee will have to face mentally and emotionally and financially. We all were ambushed by Rogers HR, nothing was above ground, they could have met with each of us individually to discuss options but Rogers HR did not give even one minute of their time to help the employee stay, even offering me a job in any other role in many of their other owned divisions (Rogers Cable, Rogers Telecom, Rogers Wireless, Rogers Media, Rogers Publishing, Rogers Broadcasting, Rogers Sports, etc.) where there was tremendous job opportunities locally in the call centre and with Fido and with Rogers Video even if it meant a cut in my salary. It was still earning a living.

Rogers’ HR role is supposed to be to support people. When laying people off, Rogers HR made no examination of all other available alternatives including separation of temporary employees, delay in the filling of vacant positions, position re-design, work unit re-organization or job sharing. Each Rogers’ department facing the layoff should be obligated to make every effort to place that employee either within or outside of the department (or region) prior to the effective date of layoff but Rogers HR did not work to the benefit of the employee. Rogers HR did not show the employee was valued by the mere suggestion of giving the employee an option to fill another vacancy in the organization whether locally or nationally. This would give the employee a feel that they were partnering with Rogers for a win-win alternative. It is a disappointment Rogers HR could not afford 1-hour to discuss other possibilities after 20 years of service. Rogers acted like the landowner treating the employees like slaves to the whims of Rogers’ corporate insensitivity.

During the severance many employees took it upon themselves to apply online and some must have found more than 10 jobs that they would be willing to work at. Do you think they were contacted? Not! It didn't matter if an employee had raises and bonuses and exceptional performance report cards and proved their integrity and work ethics or brought in million dollar accounts or worked every night and on weekends (without overtime being paid by the way) to get the job done or being with the company 20 years or even if their file was filled with commendations. None of this mattered and did not account for some leverage compared to the unknown new hires.

So here we are, hundreds laid off when Rogers was earning their highest profits. Ted Rogers donated $25 million to Ryerson too. However what made the Rogers successful are the minds and ideas of the employees - who, by the way, are required to sign a confidentiality agreement that whatever ideas they contribute to the success of Rogers belongs to Rogers. I guess Rogers never did get to see that 1949 movie called ‘Fountainhead’ where Howard Roark delivers his closing statements in his own defense which goes like this:
*****
… The creator stands on his own judgment. The parasite follows the opinions of others. The creator thinks, the parasite copies. The creator produces, the parasite loots. The creator's concern is the conquest of nature - the parasite's concern is the conquest of men. The creator requires independence, he neither serves nor rules. He deals with men by free exchange and voluntary choice. The parasite seeks power, he wants to bind all men together in common action and common slavery. He claims that man is only a tool for the use of others. That he must think as they think, act as they act, and live his selfless, joyless servitude to any need but his own. Look at history. Everything thing we have, every great achievement has come from the independent work of some independent mind. Every horror and destruction came from attempts to force men into a herd of brainless, soulless robots. Without personal rights, without personal ambition, without will, hope, or dignity. It is an ancient conflict. It has another name: the individual against the collective …
*****

Rogers does not provide reference letters. When an employee tries to get a copy of their personnel file through the Privacy Act, Rogers withholds performance documentation. Then the employee has to file a complaint with the Privacy Commissioner because Rogers HR is not respecting the local law to release all information. So when a future employer asks why I left the company and I tell them I was laid off, they didn’t hear anything about the layoff (and they tell me this) and I find myself having to prove I wasn’t fired for cause. Rogers did not help mitigate the time it takes to locate another job. I did not have any performance reviews / commendations, etc. that could have been a part of my portfolio to list my achievements.

Writing to the Minister of Human Resources and Skills Development asking why the government does not hold companies like Rogers accountable when Rogers falsely and misleadingly wrote on the ROE (record of employment) the reason for the separation was due to ‘shortage of work’. Mandatory standards are placed on recipients in order to qualify for Employment Insurance when quitting a job to mitigate the loss of employment. Yet why isn’t Rogers held accountable when Rogers sends people to the poor house rather than help the economy by re-training and re-locating employees especially when Rogers is in a position to do so? You tell me how Rogers is socially responsible? Rogers taught me that commitment is not reciprocated.

Rogers’ website states "At Rogers, we value our employees and the contribution they make to meet our company's goals".

Two months ago I noted that what should have been a ~$200 credit appeared as a charge on my Rogers invoice. I called the customer support number and was told that it would be rectified on my next invoice. Surprise! - no such correction appeared, so I called again, and again was told that the correction would be applied prior to the invoice being billed to my credit card. Once again, no correction. Yesterday I called customer support and, after wading through the platitudinous drivel that Rogers insists their representatives spew, I was told that "Revenue Assurance" had cancelled the correction. I then asked to speak with this person's supervisor...he refused. I next asked to speak with someone in Revenue Assurance...apparently no such connection exists for customer reps. Finally, I asked him to find me contact info for their complaints department. He was unable to do so.

Rogers is the most unresponsive corporation I have ever had the displeasure of dealing with. There is no apparent and readily accessible avenue for appeal of billing disputes. Of course, what else could we expect from a company that introduced "negative option billing"?

Just got off the line after struggling with four reps working for Rogers Cable (July 2009). One of the reps even asked for my wife's drivers licence number which is an invasion of private information as far as we're concerned. My wife has received three calls in the last three days for a bill of $66 which is 7 days overdue. We have also found in the past that Rogers has tried to bill one month in advance and is still trying to do that to this day. Imagine the profit in that if they are actually getting it from a half a million people in Toronto.
We we're harrassed by a bunch of people marching around our apartment building a couple of months ago trying to sign people up for more services from Rogers i.e. telephone/cellphone. In my work I regularly talk with technicians working for Rogers and mentioned to a technician that people had been going door to door in my building. He informed me that the forms that these canvassers were using were at best misleading and that some people who thought they were signing to not have any more services were in fact signing up for more!
A technician also informed me about 3 years ago that he didn't know how much longer he could afford to work for Rogers. As an example he told me that he used to get $24 for an internet setup and is now only getting $8.
With Rogers Cable EVERYTHING IS FOR THE ROGERS FAMILY and be damned with the rest of the world.

Beware of rogers free promotions; if you get free promotion activated; they will activate from *any* date or time you request, but when you call to cancel; they will not cancel until your billing cycle is complete; means you will end - up paying for the whole (Next) month/cycle if you miss to call or cancel a day before your free promotions ends. Rogers cs reps simply make an excuse that their accounting/billing s/w does not allow calcellations or deactivation middle of the billing cycle, but how come they can activate any date/time regardless of billing cycle.?
- a very disappointed (Again) customer on rogers' policy / cs invoked at-will by rogerscs.

My husband and I both went to Rogers and signed contracts for Pay As You Go (this was less than a month ago). We then both started to receive pre-recorded calls from [protected]. I hung up when I received them (Rogers has charged me for these incoming calls).
My husband was more patient and hung on and eventually spoke to someone who asked him "is that x" and he answered NO; "is that y" ... NO, I'm not sure if it was a person or a recording which responds to "NO"
I also received a pre-recorded call from 121 [protected] claiming to be from Rogers, and that I should press 1 to claim my gift. (Rogers charged me $1.20 for this call)
Somehow our details have leaked out.

On June 2nd my partner went into the Rogers store at Devonshire Mall and dealt with one of the associates in there. The nature of business was to activate a portable internet service. It was easier to go to an actual store so that the DSL modem could be picked up immediately, instead of having to wait for Rogers to mail one if done over the phone. All in all, the associate (at that time) was professional and he did the job well. Rogers had (and has) the one month no contract fully refundable promotion for this service. This was a very important selling feature since it's hard to know what to expect from an internet provider whose service you have never used before. After setting it all up at home - we discovered that the service was decent. Within a few days, the service become slower and slower, until it got to the point that it became slower than dial-up (really, I'm not exaggerating). We knew it was not a hardware issue, since the cable internet prior was working flawlessly (canceled due to high cost). So, throughout the 29 days of using Rogers Portable Internet, 4 calls were made to them regarding slow/totally dead connection. So, today, July 1st, we returned everything to the same Rogers store for a refund. The same associate was there and he "helped" us. So, my partner explained to him why he was canceling, and the associate very cynically asked "why did you wait exactly 30 days to bring it back?" starts to shake his head in disapproval, and states "you kept it for exactly 30 days before you brought it back!" - he was not concerned about the customer, no, he was being very condescending and he was clearly patronizing in demeanour. I asked him "is there a problem?". He ignored me, and his associate standing behind him said "don't worry they will check how many GB he used - he will be charged". Clearly they assumed that they were being scammed so they were hostile, but firstly, we were not circumventing any rules, and secondly, even if we were, a customer service agent working for one of Canada's largest and well known companies should exhibit a bit of professional decorum, and not treat any of their customers like criminals. We walked out very upset, but we did not cause any issues in the store. As I write this, my partner has already contacted Rogers HQ and has formally launched a complaint.

I have been waiting patiently for my Rogers wireless contract to expire in July 2009. A few days ago I sent an email to Rogers advising them that I want to cancel my contract in July. I received a reply, stating that my contract expires this month of July, but I would have to contact a representative by phone to cancel my contract. I made the call, and was advised by the customer service representative that my contract does not expire until July of 2010. I was angry as I had just received an email confirming that my contract expired this month. The customer service representative transferred me to another agent, and I explained the situation to her. She checked my file and insisted that my contract did not expire for another year. I became furious, and advised that I would report this to the CRTC, as it was a scam and a fraud. I told her to check my file and she would see that I have never signed a contract which would expire in 2010. She put me on hold and came back about 5 minutes later. She then stated that I was correct, and that my contract did expire in one week. She did not apologize, or express any concern that I had been so badly misinformed. She only asked me in a casual manner if there was anything else she could do for me. I told her that I wanted my account canceled, and that was the reason for the call in the first place, and that was the issue at hand. She acted as if she knew nothing about this request, even though I had been arguing with her about it for many minutes. I believe that Rogers does this deliberately, so that some customers will believe that they were mistaken, and will accept the extra year on their contract. This is a devious, dishonest practise, and I can't believe that they can get away with this.

I had called customer service for help in choosing a prepaid plan for my cellphone and my internet stick. After about 10 -15 minutes the customer service rep could not find one other than one that cost $190.00 and only offered me 20% off my roaming charges. I decided not to keep her on the line and to call back later

After a few hours I call back and the customer service rep was more knowldgeable and gave me pricing for packages for both

I was assured that the stick would not incur charges and since the price was not out of line considering the normal hotel charges for internet access I did not think $50.00 quoted was wrong.

A few days into my visit, my internet access was denied so I call Rogers and the customer service rep tells me everything is okay so I need to talk to the technical assistance person. This person could barely communicate with me in the trouble shooting. So I give up and call back later in the day when I get back to the hotel

I repeat the above and end up with the tech person again. He tells me that my access was denied due to the high charges I have racked up. I thank him and ask to go back to customer service. They inform me that I do not have any package for the stick but that $50.00 was for roaming for the cellphone. I explain that the rep who sold me the package even talk about the technical capacity of the stick and had assured me it would be enough for the week's trip. After 15 minutes she finally allows me to talk to the supervisor

As I explain my story he tells me that I did purchase the stick package but my usage was much higher so my charges were over $1, 000.00

I have been a rogers clients since the early 1990's when I got my first cell phone. I have rogers cable in my home. I have rogers for my business for telephones at one location and internet access for 5 locations and 3 cellphones with internet and text messaging access for all 3Rogers spends millions to promte themselves to us and its competitors are continually offering cheaper packages. Why can't they just spend some of that money and effort on keeping us as clients

I had two phones with rogers and they billed me for 1900 Canadian and i didn't even use it for that much i called them and told them but they only credited 300 dollars so im like no im not paying you any thing anymore so they now filed me for a claim and want me to pay 1900 at once they wont accept no monthly payment nothing i told them i don't have 1900 dollars to pay at once they told me to get some else to pay it for me and i don't have any to help me what can i do?

Were to begin...

Rogers has lost another customer.

Back in December 2008 I was charged for all my calls to my MY5. I had to sit on the phone with a Customer Service representative while I went through my entire call list and told them what the amounts were so they could reverse them. This took about an hour or so, not counting hold time.

In January 2009 I ordered the brand new Blackberry 8900 Curve over the phone, and requested to be put on a family plan with my Girlfriend. I chose to pay via credit card right away for the new phone. I received the phone along with a receipt that I had paid the $225.99. Everything was A-OK...

Until I received my next rogers bill... (isn't that how it always works?). Not only was there a charge for 199.99 for the new blackberry I ordered, My phones where not on a family plan.

They left my original phone on a "Student" plan and the 6GB data plan, and put my girlfriends phone on some random $45 plan. So I called them about this and was thrown around to different people until finally one of their reps was able to credit my account for the difference in plan price for that month. He also switched my phones to the family plan as originally requested.

What about being charged twice for that Blackberry? Well they had no record of me paying it... So I was told to fax in a copy of the receipt I received with the phone (it looked like a receipt you get from any store, as if they passed the credit card manually). So I faxed it in later that week..

A week or so goes by and I check my account... The charge was still there. So I called them back (for some reason my phone calls always get "dropped" when talking for extended periods of time). They told me to wait a few more days to see if they got the fax.

Another week goes by and I receive no call from them, so I call them back. Still nothing, In fact I'm told my Case# was closed even though it was never resolved. So i'm told to fax it yet again. This time my case# is upgraded to "super dooper priority" and I should receive a phone call "In a day or two max". Of course I never get called back.

I call them back again, this time their genius solution is to go to a Rogers store and show them the receipt I have. I arrive at the rogers store, what can they do for me? Pretty much nothing, takes about 40 min and all he can do is fax in my receipt to the same number I already did.

I called back the next day, of course they don't have the fax... I am pretty angry now, I have spent hours and hours on the phone (which constantly gets dropped and I have to call back). Now they have a new solution for me, Call my credit card company and have the charges reversed. "Rogers has an open door with the credit card companies to reverse payments" I was told. So after a lot of arguing I call Mastercard. Wow! I get to speak to an agent right away? What is this? Then I remembered I wasn't calling rogers... it was a normal company that wants people's business. They told me I couldn't "reverse" the payment because it was over 120 days, and that Rogers would have to do something on their end...

I'm going to call rogers again now...

Well the problem is still not resolved... I really want to cancel my account. I pay for two blackberries and cable internet with them, and they have been such a hassle to deal with.

I will try and post an update if this ever gets solved..

Bottom line: As long as you never have a billing issue Rogers is ok... As long as you never ever have to get something "fixed" with them it may be bearable to be a Customer, unfortunately for me I did have an issue (several) and it is unbearable.

I have had 2 phones with rogers for 3 years now. I had a 3 year contract so i was stuck with them. My bills were constantly wrong, there where number of charges for reasons even rogers staff could not explain. Now my 3 year contract expired and I was trying to cancel my contract. They where telling me becauce I added texting plan a couple of year back that my contract had 2 years added to it, which is not the case. After about 30 min of arguing they said they would cancel my contract in a yaer, and after about 20 more they ageed to cancel it on the date stated in the original agreement. In a couple of days I found out that my plan in fact was not canceled on the date it was suppost to and that they are expecting me to pay for an extra month because they have 30 day cancelation policy. When I phoned backed and argued that contract states the last day and that i do not wish to renew and they have no right to charge me for one more month (I don't even have their phone anymore). They asked me to fax them my original contract and said they will honor the agreement if it does not states 30 day cancelation policy which it doesn't. After I faxed it to them and phoned back, they claimed they did not recieve the fax and that I have to do it again.
As far as my second phone. I never went on a contrac it was support to be by monthly. I have never bought a phone from there just the SIM card. And after all this I wanted to cancel my second number and they are telling me that I still have years to go and I can;t cancel it. I have never signed a contract or resieved a phone form them, and they still would charge me 200$ in case of cancelation.
This company is really messed up. It is painfull to deal with. I would not sudgesst to anyone to get the phone with them. Just go with Sasktel or some other company awailable. Not Fido either, rogers and fido are the same thing.

My friend got one of the first generations of iPhone, when rogers started selling them, apple also had a new Firmware (in other words; new patch or program version). This was to help speed up the iPhone. Turns out, it didn't have an ON/OFF switch for data transfer. (as my friend told me)

So with no data plan and the phone was kept on network all the time, his next Rogers bill stacked up to 400$$. When he called customer services, they totally blew him off and only offered him one solution, more like a scam for all iPhone user, the solution was to sign a new 3yr contract with data services with rogers, and the 400$ bill will be wiped off of record. This is stupid, paying them 60$ and up per month just for that data plan and for a 3 yr contract.

I say every iPhone users should complain to CRTC (the mother of all phone network providers) about this ridiculous scam.

Why its a scam? Rogers stores or services did not notice their customers of the conditions or modifications of the upgrade. Nor did rogers or apple provided with an ON/OFF switch for this function. Therefore all users are being charged without notice.

I had a terrible rep service from Rogers in March 2009.
I am an international student and because some family issues came up, I had to leave Canada as three years contract expiry with Rogers wireless almost approaches. Luckily, I found somebody who likes to take my six-month left contract over.

As we both are busy of our own schedule, and I wanted to make sure what else we need to prepare so that we both do not have to waste our precious time by the careless mistake. So, I called Rogers service rep (actually, more than three times for triple check since I don't trust Rogers service reps that much) to ask about the preparations for the contract transfer procedures and they told me that I need to prepare for nothing but my personal information and the phone taker needs at least two pieces of ID, and if could credit card will work but not necessary.

I told this information to the phone taker to prepare before we meet up and finally, we set a place and began the transfer procedures. About half an hour long conversation with Rogers service rep, I was told that the phone taker must have a credit card in order to put a $50 security deposit into her new account. The phone taker did not have a credit card and we both both were very embarrassed by the information that the credit card must be used to put a security deposit when doing on-the-phone contract transfer.

At this point, I was little frustrated of the wrong information that I have received from Rogers services reps but still had to find a solution to transfer my contract. So, I asked the service rep if any other method can be used to put a security deposit other than credit card and the service rep told us to go visit Rogers branch and pay the security deposit by cash or debit. I apologized to the phone taker and we set an another appointment to the next day. And on the way back home, I called Rogers service once again and asked it is sure that the security deposit can be paid by cash or debit at the physical Rogers branch and she said " yes, I am very sure".

Next day morning, we went to visit Rogers branch in the mall and told them that we want the contract transfer. Here is another frustration, , , they told us that their branch does not offer the contract transfer service so that we had to move to other place which is called "Rogers Plus". " Ok, , that's fine as long as I can get this finish, , no more deal with Rogers.."

We took a C-train and arrived at another mall where "Rogers Plus" is and asked to the rep that we want to have a contract transfer and like to put a security deposit by cash or debit.

They said, "Why don't you do it on the phone?" and I said "because they do only accept credit card for the security deposit and they suggested me to go visit your branch if I want to put it either cash or debit!" Here is the best answer, "We are very sorry, but we also do not accept anything but credit card. and there is nothing we can do about it."

My anger almost came up right to my throat, but I tried my best to push it down and called Rogers customer service and talked to Billing department manager and he said " We are very sorry for you to have a wrong information, but there is nothing we can help, unless use credit card to put a security deposit.''

Don't know where to complain, so I just post it on here.