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Rogers Communications

Rogers Communications review: Shaw internet

L
Author of the review
11:21 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I have been a loyal customer of shaw for around 20 years. I have my business phone and internet service. I renewed my internet and was given some loyalty discounts. So my bill is 78.40 I just received a notice to say they are increasing my bill and my contract is good until Jan 2027. I was on hold for over 2 hours and finally got an agent and was then on the phone for over an hour and nothing was resolved. They said they are increasing the bill as one of the discounts said I was a FIdo mobile customer which I never have been and did not claim to be. The agent gave me a loyalty discount because I had my business phone with Shaw. Not sure what happened but in any event I was given a contract and if the agent made an error in the way it was written up I had no impact on this. I never have been a Fido customer and was never asked by the agent. This contract needs to be honored. I already checked with Telus and they have a better plan for only 75.00 a month. I would like to keep my accounts with you but this has been very frustrating. You need to follow through and respect your customers and honor contracts you have drawn up.

Claimed loss: Leave my bill intact with the agreed upon amount of 78.40 until Jan 2027

Desired outcome: I need you to honor the contract and leave my bill as is until it expires in Jan 2027.

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