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Rogers Communications review: Unauthorized charge ( 1 comment)

Rohini Chandra of US

Nov 13, 2025 8:39 pm EST

Verified customer

Review updated: Nov 16, 2025

Featured review

I am submitting this complaint regarding deceptive sales practices employed by Rogers Communications. As a 68-year-old customer, I was pressured into subscribing to a service without being informed of an additional $80.00 charge that was subsequently added to my bill. Despite multiple inquiries and online bill reviews to dispute the unauthorized fee, I received no satisfactory explanation. This lack of transparency and poor customer service represents a significant deviation from acceptable business standards. I was promised a specific price point, but I have been subjected to misleading tactics, price gouging, and deceitful representations by Rogers representatives across various communication channels.

Claimed loss: $80.00

Desired outcome: I request the immediate removal of the $80.00 overcharge from my account to ensure timely payment of my bill, which is due on November 24, 2025.Thank you

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I am in Canada, not the US. I specifically stated Canada.

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Seyoum Gebeyehu

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Seyoum Gebeyehu of US

Nov 16, 2025 9:25 pm EST

Verified customer

Called customer service to inquire about an increase in my monthly payment for my cellphone. I called at three separate times and I was put on hold for as long as an hour during the three calls that I made. Moreover, it looks like Rogers is outsourcing jobs to people outside Canada and customer service agents do not seem to know and or understand what my concerns were. I then called to cancel my plan as their system does not allow chance online. The hold time to speak with a person was longer than that I unexpected. This is a corrupt Company that needs to be investigated.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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56%
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Customer Service

+1 (416) 935-5555

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Internet

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Enterprise & Medium Business

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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Nov 19, 2025
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