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Rogers Communications review: Rogers Communication Mobility Network

Maddix of Toronto, CA

Jun 01, 2026 3:31 pm UTC

Verified customer

Featured review

I received an email from Rogers on Friday, May 29, 2026 indicating that the 2G network being used on one of our business lines would no longer be supported by Rogers after June 30, 2026. However, after being on hold for 60 minutes I then spoke with the agent for 45 minutes to achieve some clarity on this issue. For starters Rogers does not have current information on our handsets since they were not purchased at Rogers. The phone used on one of the lines is a Nokia flip phone purchased by a reseller and the product supports the 4G network. The agent could not help me since he did not have this information. Who at Rogers is telling its customers that the plan they are on will not be supported? I do not fault the agent but Rogers is plainly out of touch with their business clients.

Desired outcome: Rogers should be more informed as to the hardware clients are using to avoid this needless waste of time and the anxiety their email provoked.

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Rogers Communications phone numbers

+1 (855) 381-7834

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Customer Service

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Internet

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TV

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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