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Customer Service

+1 855 381 7834 (Customer Service)
+1 416 935 5555 (International)
+1 888 764 3772 (United States)
+1 800 787 7953 (Chinese Language)
+1 800 575 9090 (Pay As You Go)
+1 877 559 5202 (Billing & Payments)
+1 855 381 7835 (Wireless)
+1 855 381 7839 (Internet)
+1 855 381 7836 (Home Phone)
+1 855 381 7840 (Home Monitoring)
+1 866 210 4059 (Internet, TV, Home Phone, or Home Monitoring)
+1 866 727 2141 (Small Business)
+1 800 958 5000 (Enterprise & Medium Business)
40019 (Text)
333 Bloor Street East, 7th Floor
Toronto, Ontario
Canada - M4W1G9

Complaints & Reviews

disconnect home phone with no authorization!

Home phone was disconnected with no authorization. Lost phone number that I had for years and have to wait...

rogers needs to change their policies!

Rogers Wireless
www.rogers.com

I'd like to make a complaint about Rogers wireless canada's duplicitous Customer Service. Here is my experience:

About three months ago, I called Rogers customer service to cancel my cellular services. I was transfered to the customer relations department where I was offered as incentive to stay with Rogers three months unlimited calling. They didn't mention anything else besides that. Sounded good so I went for it. Little did I know that Rogers had cunningly signed me up on a three year contract!!! You can't imagine how enraged I was when I found out. The conniving, scheming and duplicitousness of it all just convinced me I had to get out... I was done with Rogers and no amount of incentives was going to change my mind. I was in for a mega-ton shock when I called to cancel my services. Apparently I would have to pay 400 dollars to cancel... and you know why... because I was on that three year contract.

Let me clarify a few things. About a year and a half ago, I bought my nokia 6682 smartphone full price on no contract. I payed my bills faithfully every single month. I was a free woman, with no contracts. So why in the world would I want to shackle myself to Rogers on a three year contract!!! Why didn't customer relations mention that the three months unlimited calling entailed a three year contract? Do you see the utter deceptiveness of this all?

About three days ago I called Rogers to sort this all out and thankfully my calling plan was reverted back to what it used to be. But to be honest with you, I'm so angry and tired, that as soon as my account is officially back to a month to month plan, I'm going to get the hell out of Rogers.

Rogers needs to change their policies. Become transparent will all their customers.

  • Ge
    Getoffmyhotmail Feb 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Rogers claimed that I have order a phone which I never did and was shipped. I couldn't even open the pdf file to see what on earth they were talking about. UPS claimed that they had not yet had the phone in possession. Come on now, Rogers. Don't try to scam people!

    0 Votes
  • La
    Latty Mar 15, 2011

    to whom it may concern
    I am a rogers cx for some time now. first i had cellphone, they came to my door ofering a promotion deal with 6 months free. It was a goo deal and i took as i was getting the VIP package. I said to my sell i need to conserve some money so it does not make sense i have a cell phone and a home phone as i am on the rd most of the time. I called rogers and cancel the home phone, they told i was on a 2 year plane no told or explained to me. Anyways he process my request. I then receive a bill for the first time with roger for offer $500. I called and spoke with someone from customer relations who explained that i was charged a cancellation fee. I advised her did not cancel i only terminate the home phone and explained to her my reason for the termination. she then said it was an error by their system. I said that is fine as long as they can have it remove. She explained that would send it of to another department as she would not be able to handle it and that it may take 48 to 72 hours. I said that is fine . I week after i follow up on the account and the amount was still there. I then phone roger and spoke with a young man who i once again explain the situation to, he told me again he would have it taken care of and t give it a couple days. A month after i followed up on the account and it was over a $1000. I the phone to speak with someone again and the CSR rudely disconnected the call. I call back and advised the next Rep i want to speak with a manager and a supervisor when i was transferred to one who did not know what was going on the account. @ this point i was frustrated after spending an hour on the phone with Rogers. I then advised the REp that i was not paying Rogers a cent more . The last person i spoke with said that he was going to do an investigation as i already made payment to them on the acct and they were unable to locate that info. Rogers all they do is suck u out of your had earn money.

    0 Votes
  • Zo
    zorina Mar 27, 2011

    i am not a fan of rogers but to let you know rogers hires telemarketting companies to call on their behalf and sell you these products...their is a goverment website you can go to and get off the telemartketter call list...so if they call you again they would get a fine

    0 Votes
  • Ly
    lynda pagel Feb 04, 2013

    I am so livid with Rogers and their fast cash grab schemes...I went for the "free" digital box, because now you won't be able to get certain channels that you have been paying for for years, unless you request this box..."absolutely free"...My first bill came in since I requested 2 boxes...it was not "free" they charged me a prorated fee from Jan 12 to Feb 8 for the box & then they charged me an additional fee for having an "extra" outlet. which is $6.99/month...I was paying 76.10 a month for the same services I use to pay under $25.00 for and I get less TV...now I'm paying $87.10 to get continuous repetitions of the same shows & ridiculous amounts of paid programming...that's what I'm paying for... I'm going to report this to the CRTC and my Ombudsmen, because I've had enough...I don't normally complain, but enough already...I'm retired and trying to watch my expenditures...The CRTC needs to take the monopoly away from these large companies once and for all so they can't continue to mislead their customers!!!

    0 Votes
  • Rn
    rnewberry May 20, 2013

    In April we decided to cancel our business rogers hub because it was costing almost $170 a month for terrible Internet service. I called frequently trying to figure out how to improve the service because I had to repair every five minutes or so because I would loose connection. It's frustrating when your trying to put in an order with suppliers and your order gets lost because your Internet cuts out. They tried to say it was the satellite; however it was located in the town. Afterwards, they said it was the computer; however we went out and bought a brand new top of the line laptop. After many discussions with the technical service no one could figure out what the problem was. It was so slow we couldn't even get a speed test done. They suggested that we increase our plan to get more speed. There was no change with this plan. Therefore, we finally had enough and called and wanted to cancel the service. I spoke to a lady who told us that the hubs we bought weren't even on their old list, they were too old to hold any speed. However, if we bought new hubs with a three year term it would solve our problem! We denied the deal and asked what we could do to cancel our plan knowing it would be over in July 2013. A sales representative told us we could suspend it and pay only the 5.00 data until July when we could cancel it therefore, I wouldn't have to pay the cancellation fee of 250.00. It sounded like a good deal! The service would stop in a few days. When I started calling around to other services; we discovered that no one could come for a while because it had to be rewired since the hub used no hard wire. Therefore, I called back and asked if they could continue my plan- cancel the suspension until our phone could be reinstated (needed it for business). I just received my bill from them in two weeks they managed to charge us wireless usage of $496.00 for the phone! I called today to discuss this with them. They agreed to cut it in half; however, would not take off the cancellation fee of 100.00. Therefore in total my bill for two weeks estimated $800.00. I'm still using their crummy service at my house with a second hub because we can't get any other service and don't want to pay another cancellation fee!

    0 Votes

useless website and service reps

I became a Rogers wireless customer in December 06 and to this date I have yet to see a single billing statement outlining my charges. When I signed up for service I did not have a mailing address and foolishly agreed to automatic billing to my credit card. Well, it's 9 months later and I still don't know what I've been paying for because I've been charged different amounts every billing period. I called once to complain but they refused to give me any information because I didn't know the postal code associated with the account since I didn't have one at the time of sign-up. I even went into a Rogers store and they refused to help me for the same reason -- despite me having numerous IDs and the very phone they sold me on hand. I've signed up for online billing 3 times and STILL am unable to view my bills. I've emailed their tech support and regular customer service for help and I just get the runaround. Anyone know how to get through to these people??

  • An
    annomonsis Sep 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Well i am one of those people and i know how to resolve your concern. Firstly if a postal code cannot be verified there are other means of verification; Pieces of credit card information, S.I.N number or Drivers Licence number. Also i want to add that yes indeed some customers do not get everything listed on their bill as some plans only have partial detailed billing and you need to call in to have full detailed billing added for an additional 3 dollars a month. I hope this helps you out.

    -1 Votes
  • Gr
    greg pettit Jun 13, 2009

    Rogers is so out of touch with their customers it is totaly gorge orwillian. They act like they control us with questions that are so foolish you would think we are back in the dard ages. I have spent more time on the phone with them trying to correct problems than I do with my own mother. A total waste of time have a cell phone is with this company. I wish Ted would drop dead upon my will.
    I have had more run ins with this company than with all others combined.

    Cell phones are a luxury we do not need to have.

    There were many months of bills I got that would of bought me a porche by now.

    Total rip off company, with no respect for their clientel

    0 Votes
  • Bb
    BBabette Jun 29, 2009

    I agree with the person who wrote the complaint and we as customer need to send millions of complaint letters to the VP of Rogers an show coporate that they must revise customer consumer ethics by phone or person and refunds, billing, better selections and exceptions of new contracts that have early broken phones and accountability to those reps who give very bad advice and supervisors, etc...have a better broken and return policies, especially in trace & tracking. Newer better software to making billing more accessible and assign more jobs for people to keep the websites on Roger products more updated especially advertising a cell phone for 3 different contracts and finding out by customer service by phone, the product is not available anymore in production then phoning twice and two other reps tell me the phone is still available in the model but is now only available for our new refurbished /return/broken/policy produres. I was also told that because I called at different times to get info about the phone and order it, complained about the website, the rep said "you can't keep talking bad about rogers even in a complaining way, or they will take offense to screw up your credit or billing account etc...spread the word...start petitioning head office don't call anymore they will only get lousy customer relations to resolve things and they have given me so many excuses why I can't get a replacement phone except by adding a new line or get refurbished...got the refurbished and they sent a cell phone without a backup battery and back casing inside the package. They told me it takes 3 days get it back, called in three days and said they received the phone but its not scanned yet and that will take another 7 days to have someone scan it into the system.

    0 Votes
  • Mo
    moneygrabber0405 Nov 17, 2009

    So 2 yrs ago i call rogers to speak on behalf of my father who doesn't speak english, not only till recent did i notice that my name was on the bill mind you spelt incorrect I call to have my fathers name put back on the account like it was they told me they would have to do a credit check. Keep in mind i gave them no such info and not sure how this account was put in my name. When i asked for the name to be changed they said they would have to speak to my father and i stated that he didn't speak english so they told me to take him in to a location which closes at 5 we are both at work i refused my name is still on the bill and i never thought to take this to the TV station which i will be doing Rogers is BULLS**T and they think that we need them, keep in mind when my parents added the internet it was unlimited now i have to pay $2 per gb if i go over my limit HELLO THERE WAS NO LIMIT!!! I am pissed i cant believe these ppl I got married and moved out but they wont change my name

    0 Votes
  • Fo
    Former Customer 999 Aug 15, 2012

    Dear Rogers Communications,

    You have made a number of huge mistakes.

    1. Assuming you can continue charging someone for a service after a contract expires as if it is still in effect under the same terms. I honestly don't care what the fine print says about placing the onus on the customer to declare the end of that service. When a contract expires, a contract expires.

    2. Although I should have paid closer attention to my bill when I continued paying for a service for a year after that contract expired, your refund of three months on a service which you have a clear record that I had not used it for an entire year after the contract expired is an insult to your customer.

    3. Expecting to be able to charge for a service after a customer declares they don't want to continue the contract after it expires is just another expression of corruption and thievery on your behalf.

    You can continue to phone me and you can continue to send bills which you can continue to add more and more charges to, but I will happily let you spend thousands trying to collect what I don't owe you.

    I must say though, that after finding myself in this entirely ridiculous situation with you, it is no wonder that your reputation with customers stands at the bottom of the heap of satisfaction.

    Sincerely,

    A Former Customer

    0 Votes
  • Ro
    robert whitaker Sep 13, 2012

    complaints department of rogers cell phones. rogers employes are not truthfull and make many arrors if not intentional. I request extra time be put on my phone and I am told there was. the problem created by rogers employes that I am expected to pay for is criminal. I HAVE BEEN LIED TO AGAIN WHEN MY PHONE WAS REACTIVATED. i AM SUPOSTO GET 3 MONTHES UNLIMITED. I still see on the computer that I am to owe This creates a grounds fo litigatiion which is a waist of everyones time on this corupt world

    0 Votes

be warned people, rogers is inept, crooked, and just down right dishonest!

Greetings all this all started in 2006, it's a long one but please read this a people really need to know.

In April of 2006 I moved from Peterborough to Oshawa with a old friend and her husband. Before they moved they had Bell for all their services (Satellite, Phone, Internet) When we moved and they called they were told. It will cost $300 bucks to reconnect everything for you. So we said no way and called Rogers. (Our first mistake).

I myself talked with Rogers and was very through in my asking of the monthly billing for the following. 3 Digital cable boxes, Digital cable, Hi Speed Internet, and there home phone service. I was told that all together if I put them on one bill I would have a bill of about 90.00 a month plus and ppv or channels we decided to add.

So sure enough the day came and they hooked up the digital tv (the only thing that ever worked properly) but was told I would have to wait for my Internet and phone as there was a problem with signal strength. I was told I would be called to set up and appointment to fix the problem. I received no call for over two weeks.

So I finally called them. Sure enough no one knew what I was talking about. So I calmly explained myself and set up an appointment for someone to come out. Sure enough he did and told me it was a "Riser problem" and that he was going to need a head tech to fix the problem. But at least he did manage to hook up my Internet.

So once more I waited for the call, sure enough it happens again that no one calls. I call again after waiting a week and sure enough wouldn't you know it. No one knew what was going on again. So after explaining once more. I was told someone would come out and fix it.

I waited for 3 weeks, no one called. I called again, and to make a long story short over the period of 3 weeks I called about 25 times. Each time I was either given the run around or told a "service ticket" would be logged and someone would call me about an appointment. By then end of the calls I was also promised reparation for the problems I was having.

Finally come almost 3 month after my initial call I got my home phone service. Not 20 minutes after the guy left I started losing my phone and Internet for 15-30mins at a time, over sporadic times day and night. So once more I called in. This time a little more irate.

Sure enough no one knew about my previous phone calls or complaints and had no idea about my reparations. So after another long conversation I was told someone would come out to look at it and then to call in again about my reparations.

Another 2 weeks pass and finally after many more phone calls I get someone out to fix it. Eventually it was all running well. Then came the next "surprise" I get the first bill and it is for over $500 dollars. So yet again I call, after another lengthy wait on hold and being bounced around between various departments. I get the right person and explain my problem. Then was told oh no the bill is wrong but you do owe us $225.00. Now this is where I lost it, after explaining that I was told my monthly bill would be around $90.00 and that I was still owed reparations for the problems I had. We talked the bill down to $125.00. I then asked what I could expect the monthly bill to be and was told about $175.00. I was sick or arguing and let it go.

After talking with my roommates about the high bill we decided to cut back to high speed light and just normal cable, total bill $125.00 a month. But yet again when the bill came in this time the wanted $325.00. So once again I called and this time I let em have it. But sure enough they told us the bill was right, pay it or they would cut the services and send it to collections. So sure enough we paid.

We all decided to move come may, so at that time I called to cancel the services. (best call of my life) and at that time was told I had an outstanding bill of $190.00. I told then we would pay it when we could as we were moving.

I moved in with my girlfriend and due to having kids in the house and things her and I decided to get me a cell phone, sure enough she got 3 rogers and had no problems with them. But sure enough after her and I go out and drop nearly $500.00 on two new cell phones, all the protections and all the add-ons we had two nice new shiny cell phones.

But once again the bill comes in and it is for an insane amount of money, nearly $600.00 So we call in and sure enough were told that is the bill pay up or we cut you. So we pay it, less than a month later our phones are cut, we call in and are told you owe us $125.00 for the cell phones. We told them it would be paid on the 1st of the month as my GF and I are both on disability. And to please turn back on the phones. Sure enough they do and when the next bill comes in it is for over 500.00 again just for the cell phone and the Internet. (sorry forgot to mention the Internet) After much discussion we were told yes the cell phone bill is correct and supposedly she had not paid her rogers Internet bill since november of 05, now I know the later is not true. As she has bank records to prove a payment of 75.00 a month to them for it.

We were told oh, it had to be going to the wrong account. After checking to make sure it was not the wrong one. We were still told oh it must be your mistake. So after arguing with the gentleman for some time we decided screw it and canceled out Internet and cell phone services. At that time we were told there would be an $800.00 service charge for canceling the contract early. Eventually we just told them we would take it up in court.

So that is my story, I myself still owe rogers about 190.00 and she owes the a whopping 1200.00 at the moment, both her and I are looking into a class action lawsuit against them and have told there very rude and pushy collection people that as well as record all there calls to us.

Be warned people, rogers is inept, crooked, and just down right dishonest. They will offer you the world to get you as a customer then screw you at every opportunity. Among my other friend this has happened to at least 5 of them plus ourselves that I know about.

There are laws in this country against this sort of blantent thievery.

Sincerely,
Brett R.W. Mapplebeck

  • Je
    Jeff K. Dec 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree whole-heartedly that Rogers is a joke. I've come to the conclusion that they do not want competent, personable people working for them. I applied to their company a few times for different positions that I would have been extremely well-qualified for (at least by most people's standards). They would interview me several times and then suddenly declare a hiring freeze (then what the hell did you advertise for?).
    I think that if I had walked into the interview with an unintelligible accent or a smarmy, curt attitude, that I would have been a shoo-in.
    Oh well, their loss is my current employer's gain.

    0 Votes
  • Er
    Eric M. Jul 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I second Jeff K., their a sick joke, i have terrible service on my cell, they NEVER know what your talking about when you have a problem, and their pretty good at adding anything from 2 to 80 dollars extra on my bills every month or every second month -.- i regret not staying with telus, if telus could use ericson phones and the iphone, im sure im not the only one who would say the hell with rogers...

    0 Votes

no free gift!

I received a mailing from Rogers and was told that due to being a valued customer and to show their...

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free gift offer is a scam!

I received by mail an Our appreciation for your business with this special thank you gift offer. It state...

overcharge on bills

I've signed up a 3year contract with rogers, i pay 84.95 each month for rogers wireless service...

wrong billing, mishandling of customers account

Rogers Cable TV in Toronto has certainly a problem with their billing system. Recently, among a group of people, where I brought up the matter of Rogers billing, every one in that group who was a customer of Rogers had a problem with their billing.

Since March 2017, I have been paying all their bills through online banking, yet regularly, I keep receiving statements after statements for the same amount which I have already paid. When I call their customer services about this, they come up with vague answers and are uncooperative in solving the problem. Therefore, I have written to them on three occasions to explain the problem, but it seems no one pay any attention to my written complaints either.

On their bills they only mention an amount without explaining to which period it relates. When I pay the amounts, few days later I receive either another notice or statement claiming the same amounts again. In some of their statements, they have even mentioned they have not been able to charge my credit card, which I have never provided to them!!! Finally, I have asked my bank to put a trace on my payment to see what is going on!

  • Ch
    Christopher Rush May 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have to agree. I have been over billed from Rogers and spent hours trying to sort out the mess. I was told the other day by a Rep that the reason bills are sent out from Rogers is so that you can check them. No system is perfect she went on to say. She was commenting on me being billed for services that I did not receive. I have given up with this company. They really need to focus on training their Reps. They need to provide better service to customers - no one has 30-40 minutes to wait on the line for service. I have canceled my High Speed and Land-line and given service back to BELL. I will cancel my cell phone when the contract is up, if I can last that long with this company. Rogers does not get it.

    0 Votes
  • Ge
    gerald watt Jan 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    First my phones were not working,after spending hours on the phone listening to stupid music i finally got to talk to someone, it was the next day before someone came out & fixed the phones,about 2 hours later i discovered my television was on the blink, in other words they fix my phone & screw up my TV, this is the second day without television, spend another 2 hrs on the phone yesterday, i spend another 2 hours on the phone to-day & i still dont know when someone is coming out to fix it. Fot the amount Rogers charges people their SERVICE IS CR*P,no wonder so many people are going back to BELL. (I dont blame them).

    0 Votes
  • Il
    Ilene Feb 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I subscribed to Rogers cable and intenet services. When I would call to change my services they always offered a discount to reduce my monthly payments. After 10 years of service and never missing a payment, I informed Rogers I was moving and would not be subscribing to Rogers for any services ( I was moving to the country and there was no Rogers services there.) I was told I had to pay over $400.00, which represented all the "discounts" I got over the years. What a rip off!!! I will never, ever subscribe to Rogers for any services. I return their junk mail with a not informing them of their rip off. I won't ever give them another cent. There are other providers out here and I have had not problems since.

    0 Votes
  • Yv
    yvon-chiasson Feb 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    too-much-poker-on-sport-channel-what-does-poker-have-to-do-about-sport

    0 Votes
  • Rw
    RWTO Aug 30, 2011

    TO Whom it may concern:

    I recently subscribed to Rogers Cable on July 19, 2017. First I was told over the phone by the salesrep that I would get the promotional price for their Digital Plus package for one year contract and then after I had agreed to the contract over the phone, I got my first bill, I was appalled to find out I was being charged the original full price. When I called Rogers, they told me the promo plan/contract simply didn't exist and they couldn't honour the original promo price and since I signed up for a year contract, I can't cancel it or a penalty of $200 charge would occur. So, after a lengthy argument, the billing department could only give me a discount on the original full price, but not the promo price. So I accepted the second contract with a discount for their Digital Plus package. Fine, but then, ….

    2nd month into my one year contract plan with Roger's cable, I noticed some specialty channels (part of their online advertised Digital Plus package programming) such as Discovery, History or Food Network simply couldn't be received or viewed. I called Rogers and they told me a filter was put on specialty channels because I am paying the discounted price, not their full original price. So I am getting "discounted" on my Digital Plus programming / available channels. I told them that I signed on Digital Plus package because I wanted these specialty channels and there are supposed to be part of the Digital Plus package programming as advertised and listed on their website. The manager told me that I don't get them because I am getting a discount on the plan. So I am getting discounted on the programmings. If I want these specialty channels, I have to upgrade to VIP package!

    I am appalled and shocked by Roger's unscrupulous and unethical practice of misleading information and I feel very unjust and being treated unfairly. A contract is a contract even if it's done verbally over the phone. I don't understand why I am being treated this way. Can someone please help me?

    Regards, Rob

    0 Votes
  • RogersKellyF Aug 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi Rob,

    Sorry to hear about your frustrations. I'd like to look into this matter for you though and try to help. Would you mind sending me a private message with your details?

    Sincerely,
    @Rogers_Kelly

    0 Votes
  • Vc
    V Cooper May 29, 2012

    I was away in hospital and when I returned home had a note about the changeover of TV service from Rogers where I had to call for an adapter.
    I called 2 weeks ago and so far no adapter. I called today to see what was happening, I spoke to a Robert who referred me to a Mike who referred me to a Mandy, (note no last names, therefore no accountability) supposedly a manager. Each individual did not have any concern that my adapter had not arrived, checked and said it was not showing and re-ordered it and told me it would be 15 business days for delivery. I explained I had already ordered it and it was their system that had failed and asked for a rush on it. I was told that was not possible, the system did not allow rushes.
    What I noted from all was they did not care if I cancelled their service, they did not care that the system had failed, they did not feel they should do anything to fix the problem. When I made the phone order I was not given a confirmation number, so I could not use that to track the service, I think that was the first point of failure. Rogers has a near monopoly on cable TV in Toronto and treat its clients with disdain. They do not care.

    0 Votes
  • Bu
    Burt Sandblaster May 29, 2012

    Sorry "Facts Only Please" but Rogers DOES have a near monopoly on cable in Toronto. Bell offers satellite service in some areas but if you live in apartment buildings, you do not have access to satellite service. If you want cable tv, Rogers is the only option in most areas.

    -1 Votes
  • Bu
    Burt Sandblaster May 29, 2012

    To the author - the Customer Reps do not give out last names - not because it means there is no accountability, but as a safety measure. If a customer knew the first and last name of a rep, they could potentially seek them out and do harm to them or their families. Or harass them in their homes etc. Sure, it is fine for someone like Joe Smith, but if someone has a fairly unique name, they can easily be found through phone directories etc.

    Also, when you call, a log is made as to which representative handled your call. So the system knows who you dealt with through their CSM number. You do not have any need for their last name.

    Could you not have opted to pick up a receiver from a Rogers store? You live in Toronto, so there are many to choose from. I know that when we had cable in Toronto, we picked up our receiver from the Rogers store and when we cancelled, we had to return it to the store as well, even though we ordered the cable services over the phone.

    0 Votes

buy a bundle of digital cable tv/internet from rogers and get a bundle of problems!

Buy a bundle of digital cable tv/internet from rogers and get a bundle of problems from them in terms of billing. Monies are billed under one bill but customer service has to be done under different departments. It would be easier to have one customer service to solve all the related problems but no, wait on the phone for hours just to get some soul, who does want to, to "help" you. "help" here means dispatch you to another department and make you wait longer. I wonder what rogers would do if they had to wait for us to pay a bill. Ah yes, suppress the service. How about suppression of waiting time when calling customer service, it is not fair to have to talk on the phone for 52 mins to partially solve a problem that should not have been. Not only does this cost money but there is no winning and fairness to this abysmal apathy of a customer service that rogers provides!

loud tv commercials

Why do Rogers Cable makes TV shows so hard to hear but when Commercials Come on the air my TV Blair’s this is highly annoying and if it blows my TV speakers I expect that Rogers Cable to pay for my TV repair.

Sent from
Debralee, and Michael Bidgood.

  • Ma
    Mark Patterson Jun 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Rogers does not control the volume of commercials - the feed comes complete with commercials directly from the broadcaster.

    Unfortunately, complaints need to be filed against each of the offending broadcasters, and it appears that many have this problem.

    Mark.

    0 Votes
  • Mu
    Murray Manley Jul 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    On June 26 we received an invitation for a free gift from Rogers.com/withthanks and enter a number. Well there is no such site. What is going on??

    Murray Manley.

    0 Votes
  • Ry
    Ryan Thomas Lloyd Jul 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I got the gift card for Rogers.com/withthanks?? How do I claim prize?

    Ryan Lloyd

    0 Votes
  • Pe
    peter rudder Aug 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too have a gift card from Rogers.com/withthanks but have not been able to claim, whats the problem?

    0 Votes
  • Je
    Jerzy Nosol Aug 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I got a gift How can I enter to register it? There is no access for it on page http://rogers.com/withthanks/

    Help anyone.

    0 Votes
  • Bo
    Bob Feb 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ya. Bugs me too. Should have class action but more on social grounds not speaker damage which is too hard to prove. Maybe CRTC would listen.

    0 Votes
  • Ri
    Richard Sep 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It certainly is conspicuous that ONLY the Roger's commercials are played loudly. I think that this is a little bit more than a "coincidence".

    0 Votes
  • Sm
    smax Jul 31, 2009

    hehe hey, Dick,

    I have Bell and they`re just as bad.

    But I did hear that Rogers is sending out agents to pick through your garbage while you`re not home. Might want to get that checked into.

    0 Votes
  • Ba
    basslion Jan 28, 2010

    I am sure Rogers could give customers the ability to adjust a volume level for all channels as a whole. The worst channel for this is Rogers SportsNet. Also yeah Rogers commercials are the loudest of them all. If they can give the ability to play bust'a'move on my TV through the rogers cable box using the rogers remote, im sure they can fix this!

    0 Votes
  • MaryP Feb 03, 2010

    Hi basslion - This is Mary with the Rogers online communications team. I just replied to you on the other thread you started as well.

    I appreciate your feedback and the time you've taken to tell us about it. As I mentioned in the other thread, I have already shared this with our team.

    Take Care!
    Mary
    http://www.twitter.com/rogersmary

    0 Votes

rogers home phone - nothing but problems

I'm sure where to start. Since leaving Bell Canada I've had nothing but problems with my phone. First when it was installed we received no incoming calls for 4 days. They also said that by leaving Bell we would have our phone bill on the same bill as our internet and cable as we were already Rogers costumers. We got two seperate bills and our phone bill was more expensive than Bell because we were charged a 4.95 system access fee. We could not cancel because were told we were stuck in 2 year contract even though at the time I signed the contract it said nothing og this and I directly asked the representitive if it was a contract and he said NO! Now one year later I was duped by Rogers again. This time they told me agter comimg to my door that I could in fact have my phone bill on the same bill as my cable and internet if I let them come in and install a modem so taht I would receive digital phone this magic installation would make my bills become combined and I would even receive a10 dollar credit for 4 months off of my phone bill plus enjoy the quality of digital phone. Did I mention that if the power goes out for more than 4 hours so does the phone? I also hear my own voice echo when I speak into the receiver and ofton I still don't receive incoming calls there isnt even a ring. The Costumer service is terrible because after a 2 hour wait on the phone for an operator they still don't know what to do. HELP!

I forgot to mention I received my first bill and did not receive the 10 dollar credit on it and I can't get a hold of a customer cervice rep to find out why and I also got a phone call from Rogers claiming that I owed them 50 dollars because when I signed up for digital phone I broke my 2 year contract with them and I owe them for a month and a half of service. Apparently there are 2 Rogers Home Phone Providers but they are run by different companies. When I asked to have a copy of the bill for the 50 dollars sent to me as I have not yet received one he refused to send it and threatened me with more phone calls to remind me of my debt! I could scream!

  • Sh
    shiju Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ROGERS AND BELL, both big cheaters, always check the bill, both eating peoples money, this country is ###ed up even some politicians have to take care of this issues, but no one care, i think north american peoples are a type of fools i think, no one come front

    0 Votes

unusual billing charges and poor customer service

The truth I am not sure where or who to address this matter for at this point I am clueless I just hope if...

poor reception problems

I first called in to report poor reception problems in early June. Since then I have had your technicians visit twice. They have checked the signal quality and found it to be fine, yet reception remains poor.

They also instructed me to use the VCR tuner to make sure that something wasn't wrong with my TV and to rule out fault with the TV tuner. I have done so and reception remains poor whether I use the TV or VCR tuner. There are times when reception is relatively better, but for the most part it remains poor and gets worse at night.

The technicians mentioned that they would put in a request for someone to check a central location for fault in my apartment building. I'm not sure whether this has happened yet or not.

While I appreciate your efforts in trying to diagnose this problem, to date I continue to receive poor reception since early June. I would appreciate a final and thorough diagnosis, and the problem fixed as soon as possible.

Thanks.

  • An
    ann gamboa Sep 13, 2006
    This comment was posted by
    a verified customer
    Verified customer

    The truth I am not sure where or who to address this matter for at this point I am clueless I just hope if you received this by mistake and know where this letter should go or whom should address this then I would really appreciate it and thank you at this point .

    I am writing in regards to let your company know how disappointed I was on how my case has been managed I am not really a complainer and I apologize for the construction of this letter but here goes:

    1. During my contract with Rogers I have noticed unusual billing charges. As a protest I didn’t pay my bill this happens sometime June on my first year I can’t remember the exact date but the unusual thing is when I received my statement for that billing cycle I was charge even after the disconnection, & so I called the customer service from my cell phone the agent (she) cant give me an any reason why that happens all she said was “Maybe you’ve attempted to call” & I was like that doesn’t make any sense & even if I did try & call why get charged? & the funny part is because I don’t feel I should get charged for this & I told her why should I even pay all she can say is “Im sorry maam but you have to pay that because it’s in your bill” & because I was only on my first year & I still have a year to go all I can do is pay the “GHOST CHARGES” so I can continue with my life.

    After the said 2 year contract which ended sometime first quarter of the year 2006 I have asked a customer representative (He) to transfer my cell no thru Migration (with a fee of $50.) to a pay as you go. but he told me going from a regular billing to a “Emergency Plan “ is way much Better, I agree & told him ill try it for a month or so.

    2. After those 3 months ago I feel I was again charged more than what I should be. so I asked a Representative (She) that I’m still not satisfied with the service so now I am finally decided that I wanted change my account to pay as you go & she quoted me again the fee w/c I told her I am aware of it .she said ok its going to be done after 72 hours w/s is more than enough before the next billing cycle. She had told me I still have about 5 days.

    3. Guess what I went over the next billing cycle I didn’t complain I called & asked what had happened this agent (She- I think name starts with a P) said she apologize & that it should have been changed /done but for some reason it didn’t & that she’s not sure what had happened . she said she’ll make it a point she do the request & again before the next billing cycle & to compensate for all what’s been happening she’s going to waive the coming bill which is for the month of August .

    Sept 6, 2006 I received a call from the billing department saying I have an overdue amount of 70. ++ Surprise I asked to be transferred to the department responsible for all the transferring me from a regular billing cycle to pay as you go after 5 agents & almost an hour on the phone I was again promised that this is going to be resolve in again within 2 days

    Not to mention the days I have lost work because of this unprofessionalism. Somewhere along this whole thing just to avoid the next billing cycle I have requested a stop in service being led to believe that after the requested interruption of a day the pay as you go account will kick in.

    Another incident is that when an agent called me sometime to collect payment she was rude & disrespectful I had asked why im getting billed as such & if she can transfer me to the department where I can ask & she was like use your cell phone & dial * 611 –she had called me on my home phone by the way. I had asked her politely since I lived in a basement & reception is not that good. She said” I can’t transfer you & like I told you use you cell phone & dial *611”I had told her im not sure why she can’t do it for I have done it before.

    If it is true that all conversations like this are being monitored/recorded then I thinks it’s about time that you try & see what really happened at least I can say im not crazy & just making all this things – LET’S INVESTIGATE

    Like I said I am very very disappointed im not sure how many people had to go through this the stress & anxiety I got from all of this it is unbelievable. A few friends had recommended seeking help from this Peter Silverman of City TV & making this whole thing public. But I thought I’d try & resolve it first whit you guys.

    September 13 ‘2006 – I have to call again & bug some agents for I am very upset – I am workless for the whole week (when I called my agency I was told I lost several job offers because they cant reach me on my cell phone) and I called so again I have to tell the agent the long story after a few minutes she said “ok now it should be working” my point being why do I have to call just to get a job done?

    After countless months of requesting & after a phone call today I have my phone up and working in a pay as you go plan, hopefully I don’t encounter anymore problem for I am just tired, now I have to stay home jobless for the whole week due to incompetent people who im not sure if they care on what people like me have to go through. How I wish I can just tell Rogers Company to compensate me for all this things but again understanding how this company works & how you disregard your client’s im not going to be even surprised.

    I am writhing to you because evidently something’s wrong and with this you are losing clients big time, I just hope everybody is aware of the golden rule so this things never happen again.

    Feel free to call me on my cell phone for any details or information needed – that’s if my phone is working?

    0 Votes
  • Be
    Ben vanWell Sep 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We have 3 TV's in our aprtment. One reception (living room)
    is working fine!
    2 (in the bedrooms) are not working period!
    Help Please!
    ASAP

    my phone number 1-905-231-0410

    0 Votes

wrong billing

Over the past four months, we have been desparate to have corrected a bill that was sent out to us regarding...

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