Canada - M4W1G9
Home phone was disconnected with no authorization. Lost phone number that I had for years and have to wait...
I'd like to make a complaint about Rogers wireless canada's duplicitous Customer Service. Here is my experience:
About three months ago, I called Rogers customer service to cancel my cellular services. I was transfered to the customer relations department where I was offered as incentive to stay with Rogers three months unlimited calling. They didn't mention anything else besides that. Sounded good so I went for it. Little did I know that Rogers had cunningly signed me up on a three year contract!!! You can't imagine how enraged I was when I found out. The conniving, scheming and duplicitousness of it all just convinced me I had to get out... I was done with Rogers and no amount of incentives was going to change my mind. I was in for a mega-ton shock when I called to cancel my services. Apparently I would have to pay 400 dollars to cancel... and you know why... because I was on that three year contract.
Let me clarify a few things. About a year and a half ago, I bought my nokia 6682 smartphone full price on no contract. I payed my bills faithfully every single month. I was a free woman, with no contracts. So why in the world would I want to shackle myself to Rogers on a three year contract!!! Why didn't customer relations mention that the three months unlimited calling entailed a three year contract? Do you see the utter deceptiveness of this all?
About three days ago I called Rogers to sort this all out and thankfully my calling plan was reverted back to what it used to be. But to be honest with you, I'm so angry and tired, that as soon as my account is officially back to a month to month plan, I'm going to get the hell out of Rogers.
Rogers needs to change their policies. Become transparent will all their customers.
I became a Rogers wireless customer in December 06 and to this date I have yet to see a single billing statement outlining my charges. When I signed up for service I did not have a mailing address and foolishly agreed to automatic billing to my credit card. Well, it's 9 months later and I still don't know what I've been paying for because I've been charged different amounts every billing period. I called once to complain but they refused to give me any information because I didn't know the postal code associated with the account since I didn't have one at the time of sign-up. I even went into a Rogers store and they refused to help me for the same reason -- despite me having numerous IDs and the very phone they sold me on hand. I've signed up for online billing 3 times and STILL am unable to view my bills. I've emailed their tech support and regular customer service for help and I just get the runaround. Anyone know how to get through to these people??
Greetings all this all started in 2006, it's a long one but please read this a people really need to know.
In April of 2006 I moved from Peterborough to Oshawa with a old friend and her husband. Before they moved they had Bell for all their services (Satellite, Phone, Internet) When we moved and they called they were told. It will cost $300 bucks to reconnect everything for you. So we said no way and called Rogers. (Our first mistake).
I myself talked with Rogers and was very through in my asking of the monthly billing for the following. 3 Digital cable boxes, Digital cable, Hi Speed Internet, and there home phone service. I was told that all together if I put them on one bill I would have a bill of about 90.00 a month plus and ppv or channels we decided to add.
So sure enough the day came and they hooked up the digital tv (the only thing that ever worked properly) but was told I would have to wait for my Internet and phone as there was a problem with signal strength. I was told I would be called to set up and appointment to fix the problem. I received no call for over two weeks.
So I finally called them. Sure enough no one knew what I was talking about. So I calmly explained myself and set up an appointment for someone to come out. Sure enough he did and told me it was a "Riser problem" and that he was going to need a head tech to fix the problem. But at least he did manage to hook up my Internet.
So once more I waited for the call, sure enough it happens again that no one calls. I call again after waiting a week and sure enough wouldn't you know it. No one knew what was going on again. So after explaining once more. I was told someone would come out and fix it.
I waited for 3 weeks, no one called. I called again, and to make a long story short over the period of 3 weeks I called about 25 times. Each time I was either given the run around or told a "service ticket" would be logged and someone would call me about an appointment. By then end of the calls I was also promised reparation for the problems I was having.
Finally come almost 3 month after my initial call I got my home phone service. Not 20 minutes after the guy left I started losing my phone and Internet for 15-30mins at a time, over sporadic times day and night. So once more I called in. This time a little more irate.
Sure enough no one knew about my previous phone calls or complaints and had no idea about my reparations. So after another long conversation I was told someone would come out to look at it and then to call in again about my reparations.
Another 2 weeks pass and finally after many more phone calls I get someone out to fix it. Eventually it was all running well. Then came the next "surprise" I get the first bill and it is for over $500 dollars. So yet again I call, after another lengthy wait on hold and being bounced around between various departments. I get the right person and explain my problem. Then was told oh no the bill is wrong but you do owe us $225.00. Now this is where I lost it, after explaining that I was told my monthly bill would be around $90.00 and that I was still owed reparations for the problems I had. We talked the bill down to $125.00. I then asked what I could expect the monthly bill to be and was told about $175.00. I was sick or arguing and let it go.
After talking with my roommates about the high bill we decided to cut back to high speed light and just normal cable, total bill $125.00 a month. But yet again when the bill came in this time the wanted $325.00. So once again I called and this time I let em have it. But sure enough they told us the bill was right, pay it or they would cut the services and send it to collections. So sure enough we paid.
We all decided to move come may, so at that time I called to cancel the services. (best call of my life) and at that time was told I had an outstanding bill of $190.00. I told then we would pay it when we could as we were moving.
I moved in with my girlfriend and due to having kids in the house and things her and I decided to get me a cell phone, sure enough she got 3 rogers and had no problems with them. But sure enough after her and I go out and drop nearly $500.00 on two new cell phones, all the protections and all the add-ons we had two nice new shiny cell phones.
But once again the bill comes in and it is for an insane amount of money, nearly $600.00 So we call in and sure enough were told that is the bill pay up or we cut you. So we pay it, less than a month later our phones are cut, we call in and are told you owe us $125.00 for the cell phones. We told them it would be paid on the 1st of the month as my GF and I are both on disability. And to please turn back on the phones. Sure enough they do and when the next bill comes in it is for over 500.00 again just for the cell phone and the Internet. (sorry forgot to mention the Internet) After much discussion we were told yes the cell phone bill is correct and supposedly she had not paid her rogers Internet bill since november of 05, now I know the later is not true. As she has bank records to prove a payment of 75.00 a month to them for it.
We were told oh, it had to be going to the wrong account. After checking to make sure it was not the wrong one. We were still told oh it must be your mistake. So after arguing with the gentleman for some time we decided screw it and canceled out Internet and cell phone services. At that time we were told there would be an $800.00 service charge for canceling the contract early. Eventually we just told them we would take it up in court.
So that is my story, I myself still owe rogers about 190.00 and she owes the a whopping 1200.00 at the moment, both her and I are looking into a class action lawsuit against them and have told there very rude and pushy collection people that as well as record all there calls to us.
Be warned people, rogers is inept, crooked, and just down right dishonest. They will offer you the world to get you as a customer then screw you at every opportunity. Among my other friend this has happened to at least 5 of them plus ourselves that I know about.
There are laws in this country against this sort of blantent thievery.
Brett R.W. Mapplebeck
I received a mailing from Rogers and was told that due to being a valued customer and to show their...
I received by mail an Our appreciation for your business with this special thank you gift offer. It state...
I've signed up a 3year contract with rogers, i pay 84.95 each month for rogers wireless service...
Rogers Cable TV in Toronto has certainly a problem with their billing system. Recently, among a group of people, where I brought up the matter of Rogers billing, every one in that group who was a customer of Rogers had a problem with their billing.
Since March 2017, I have been paying all their bills through online banking, yet regularly, I keep receiving statements after statements for the same amount which I have already paid. When I call their customer services about this, they come up with vague answers and are uncooperative in solving the problem. Therefore, I have written to them on three occasions to explain the problem, but it seems no one pay any attention to my written complaints either.
On their bills they only mention an amount without explaining to which period it relates. When I pay the amounts, few days later I receive either another notice or statement claiming the same amounts again. In some of their statements, they have even mentioned they have not been able to charge my credit card, which I have never provided to them!!! Finally, I have asked my bank to put a trace on my payment to see what is going on!
Buy a bundle of digital cable tv/internet from rogers and get a bundle of problems from them in terms of billing. Monies are billed under one bill but customer service has to be done under different departments. It would be easier to have one customer service to solve all the related problems but no, wait on the phone for hours just to get some soul, who does want to, to "help" you. "help" here means dispatch you to another department and make you wait longer. I wonder what rogers would do if they had to wait for us to pay a bill. Ah yes, suppress the service. How about suppression of waiting time when calling customer service, it is not fair to have to talk on the phone for 52 mins to partially solve a problem that should not have been. Not only does this cost money but there is no winning and fairness to this abysmal apathy of a customer service that rogers provides!
Why do Rogers Cable makes TV shows so hard to hear but when Commercials Come on the air my TV Blair’s this is highly annoying and if it blows my TV speakers I expect that Rogers Cable to pay for my TV repair.
Debralee, and Michael Bidgood.
I'm sure where to start. Since leaving Bell Canada I've had nothing but problems with my phone. First when it was installed we received no incoming calls for 4 days. They also said that by leaving Bell we would have our phone bill on the same bill as our internet and cable as we were already Rogers costumers. We got two seperate bills and our phone bill was more expensive than Bell because we were charged a 4.95 system access fee. We could not cancel because were told we were stuck in 2 year contract even though at the time I signed the contract it said nothing og this and I directly asked the representitive if it was a contract and he said NO! Now one year later I was duped by Rogers again. This time they told me agter comimg to my door that I could in fact have my phone bill on the same bill as my cable and internet if I let them come in and install a modem so taht I would receive digital phone this magic installation would make my bills become combined and I would even receive a10 dollar credit for 4 months off of my phone bill plus enjoy the quality of digital phone. Did I mention that if the power goes out for more than 4 hours so does the phone? I also hear my own voice echo when I speak into the receiver and ofton I still don't receive incoming calls there isnt even a ring. The Costumer service is terrible because after a 2 hour wait on the phone for an operator they still don't know what to do. HELP!
I forgot to mention I received my first bill and did not receive the 10 dollar credit on it and I can't get a hold of a customer cervice rep to find out why and I also got a phone call from Rogers claiming that I owed them 50 dollars because when I signed up for digital phone I broke my 2 year contract with them and I owe them for a month and a half of service. Apparently there are 2 Rogers Home Phone Providers but they are run by different companies. When I asked to have a copy of the bill for the 50 dollars sent to me as I have not yet received one he refused to send it and threatened me with more phone calls to remind me of my debt! I could scream!
The truth I am not sure where or who to address this matter for at this point I am clueless I just hope if...
I first called in to report poor reception problems in early June. Since then I have had your technicians visit twice. They have checked the signal quality and found it to be fine, yet reception remains poor.
They also instructed me to use the VCR tuner to make sure that something wasn't wrong with my TV and to rule out fault with the TV tuner. I have done so and reception remains poor whether I use the TV or VCR tuner. There are times when reception is relatively better, but for the most part it remains poor and gets worse at night.
The technicians mentioned that they would put in a request for someone to check a central location for fault in my apartment building. I'm not sure whether this has happened yet or not.
While I appreciate your efforts in trying to diagnose this problem, to date I continue to receive poor reception since early June. I would appreciate a final and thorough diagnosis, and the problem fixed as soon as possible.
Over the past four months, we have been desparate to have corrected a bill that was sent out to us regarding...