Rogers Communications review: Internet/TV charges

I have temporarily relocated out of the country for work; I had allowed my bills to pile up including internet and TV. When updating my personal contact information with Fido, I'm assuming the information was passed along to Rogers. At this time, I begin receiving emails from rogers suggesting I will be sent to collections if payment is not received. I spoke with a rep (Shaffa or Kanika I believe) on Dec 8/25 for 43 minutes, where I had questioned how my bill had reached 900$ in a short amount of time. It was charges for modems (TV and Internet) I attempted to return the modems (I had someone bring the devices to the Roger's store) where it was refused. Store stated we have to mail it in.

Back on the phone Dec 9/25 speaking with a (Moyeshka), for 1 hour and 9 minutes. She must have been the rudest most unprofessional rep I have ever spoken with (in my 23 years with Rogers) With a credit card in my hand, she refused to take my payment or make a payment arrangement. Her response was she had no interest in assisting since I did not want to pay for the modems and continued to threaten being sent to collections. I requested to speak with a manager where she continued to refuse stating everyone was busy. I was persistent and needed to speak with a supervisor. I was extremely angry at this point. Now I'm speaking with (Jeshsk) who was absolutely no help. I kept repeating that I had a credit card in my hand, ready to make payment. I reminded them multiple times that I wasn't even disputing payment. This is baffling! How are these reps allowed to refuse payment?

Both the rep and supervisor could not assist me to provide a shipping label for the modems. Moyeska reminded me that because I wanted to rant, I had missed the deadline of reaching the correct department that could assist me. I had to contact another rep on December 10th for the label.

*Important to note, I made my full payment (including the charges for the modems, all $900) through the automative system on Christmas day, and I have full intentions of mailing in the modems when I return home to receive a reimbursement now that I have a shipping label. I'm strongly suggesting this will not be a smooth transaction due to my recent experience. I doubt Rogers will be prompt in returning funds.

I don't understand why the credit operations department would not take payment. This incredibly frustrating experience will keep me from ever, ever using Rogers again for any of their services. I will continue to inform friends, family members and coworkers of the way Rogers allows their reps to speak and handle customers and advise them to stay away and not do any business with this company.

I am absolutely relieved that I will never have to deal with Rogers again.