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Rogers Communications review: My service was canceled

toropdar rahman of Calgary, CA

Oct 23, 2023 8:37 am EDT

Verified customer

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Account:

[protected], My service was canceled with out any reason. when I applied for

mobile service rogers validation ask me to provide few documents I did. then I was approved for 3 lines with dawn payments for device I payed each device $600. few days ago I tried to reserve a iPhone 15 they told me I need to contact validation teem. He was asking me too many stuff. I told him I validate my self at store still he is not ok. then he put me on hold for 30 minutes came back ask me few question then again put me on hold I waited 40 minutes then I hang up . few minutes later my account was canceled. There is a over payment on my account $ -16281 .15 its been more then a month they are not tiring to refund my money. every time I called asking me to do a store validation . If I do store validation they cant restore my lines because he canceled it. And I don't want service like that also . I just want my over payments money to be retuned. I don't know what to do soon I will talk to a lawyer I guess if anything can be done .

Desired outcome: Please I will like to get my money back to my account.

Rogers Communications response

Oct 24, 2023 11:44 am EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello, Toropdar

I can imagine how frustrating this experience has been for you. We definitely want to take a look at this and ensure it is resolved.

Please reach out to us in the Rogers Community Forums so we can get started on this for you.

We look forward to hearing from you!

RogersHelps^tb

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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75%
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Customer Service

+1 (416) 935-5555

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TV

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+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Enterprise & Medium Business

40019

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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