Rogers Communications review: Internet service cancellation

I am not a rogers customer but I got internet for my 91 year old mom so that she could have a reminder set on google to reminder her to take her medication.

She passed away November 9th 2022. I cancelled her service.

I have always paid my bills on time, and you had my credit card on file to pay for this account.

When I cancelled my account I assumed you would take the last payment. You did not. Apparently you tried to email me - but that email was no longer valid. You did not attempt to call me, even after checking and seeing that I always pay my bills on time.

I recently got turned down for credit for my propane for my home because of something on my credit report. I was not even aware of an outstanding bill until I saw this on my credit report.

Now I went from a person with excellent credit to a person that can't even get my propane filled this winter because of my credit report.

I called and talked to people at your call centre and they said just pay the bill and it will be taken care of off my credit report. However, it has not been taken care of. I feel I was lied to by your people that if I pay the outstanding amount this will be taken care of. AS SOON AS I KNEW THERE WAS A BALANCE I PAID THE ENTIRE BILL IN FULL - but nothing has been done on your end to help rectify this problem.

This is my last reach out to you to get this resolved otherwise I will have not choice but to go public with this. I can also give you verified proof that my server for my email was hacked and that I did not receive those emails you said you sent. You had my credit card info, you had my phone number and yet in a few months for a measly amount of money you ruined my credit for the rest of my life.

I am 70 years old and this is the only black mark on my credit - I will be dead before it comes off my credit report. I cancelled the service in November and in less then a year you ruined my life, my business and my trust in rogers. I trusted you with my credit card on file and this is how you repay me

Please have someone call me that can help rectify this - otherwise I will go to every news outlet in Canada with my story and how you treated me after the death of my mom and the cancellation of that account.

Here is my number again

[protected]

Thank you

Bonnie Dyer