Menu
For Business Write a review File a complaint
SkyBox Customer Service Phone, Email, Contacts

SkyBox
Reviews and Complaints

www.skybox.net

Learn how the rating is calculated

1.7 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SkyBox Complaints 6

ComplaintsBoard
M
4:10 pm EDT

SkyBox payment not received

I filled a claims form for refund of £518.20 on 3/15/19 for three Mazda BT-50 MZ-CD New Siemens/VDO Diesel Injector A2C59517051 from PF Jones Ltd and never received said items, i kept calling frequently and the service customer representative on my last call dated 20/5/2019 refused to respond, i just kept on hold and hung up thereafter.

Purchase Date: 02/11/2018, 00:32
Ship to: Michael Kerr
Skynet House 18-21,
Pulborough Way
HOUNSLOW, Middlesex TW4
6DE United Kingdom (Great Britain)
3 £158.40 £475.20
Shipping cost: £43.00
Total cost: £518.20

Read full review of SkyBox
Hide full review
ComplaintsBoard
S
4:26 pm EDT

SkyBox subscriber beware!

I have used around 8-10 forwarding services before, I paid the highest for this service! Here's why:

1. Unlike other website, you have to activate consolidation service from your account. This is weird to me as this should happen as packages arrive
2. The first website that automatically charges your credit card once the shipment arrives. They do not send you an alert that your shipment have arrived in order to sign in and choose the desired action
3. The website is much more complicated than others, if you don't have time to watch their tutorials then skip it. The website have power to all actions which will leave the customer surprised. This is a huge disadvantage along with high shipping cost. As I mentioned, I have used around 8 websites with much better and aligned services.

I wouldn't personally use them again and though I would add a warning since it doesn't have much reviews.

Read full review of SkyBox
Hide full review
ComplaintsBoard
R
11:12 am EST

SkyBox The list with the contact details was fake

I got the email from SkyBox Media Group about the presentation. They offered me to participate in the presentation and provided the list of the realtors. I needed to call them and offer to attend the presentation, and this company promised to pay me for the cooperation. All details from the provided list were useless and none of the phone numbers were real. I wasted time trying to reach someone.

Read full review of SkyBox
Hide full review

Is SkyBox Legit?

SkyBox earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Our conclusion: SkyBox's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for SkyBox. The company provides a physical address, 24 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Skybox.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Skybox.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Skybox.net you are considering visiting, which is associated with SkyBox, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a skybox.net, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Skybox.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The skybox.net may offer a niche product or service that is only of interest to a smaller audience.
  • SkyBox protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SkyBox. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
6:55 pm EDT

SkyBox Poor Service, Exorbitant Freight & Custom Charges

For the period of 1 month I consolidated packages in my account with Skybox. Problems started almost immediately with a package being sent without my request. After a painstaking process of more than a week's communication, they finally admitted it was "a mistake". Their customer service reps do not have English as a first language and clearly only understand few of the words you say/write, so I have had to repeat myself numerous times. Then came the real trouble when their staff could not find items that were tracked as being delivered and due to be consolidated. Communicating with their staff is an enormously frustrating process. I finally passed on the message that they should hold all my packages until they locate the missing items. Not only did they fail to do so, but charged me an outrageous US $372 for customs charges which works out to be over $3000 in Trinidadian dollars. Their service reps were indignant and rude. They could not understand why I would be angry about paying so much money just to import a small box with a few dresses, 1 CD & a couple of other small inexpensive items. All they agreed to do was request a breakdown from customs to see whether I should get a refund. They refuse to reverse the charges on my credit card. The reps tell me they will charge US $100 PER PACKAGE to have someone collect my items directly from my box in Florida. I wonder if their employees are scamming customers. Regardless, Skybox is a crook company.

Read full review of SkyBox
Hide full review
ComplaintsBoard
C
7:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SkyBox Lost item

WARNING! SKYBOX.NET !

I bought an item through eBay on 17 June 2015 which was sent to my Skybox suite in Florida.

Two weeks later Skybox sent me an e-mail with claim forms, stating that they have lost my item. I filled in the forms and sent them proof of the eBay transaction, proof of the payment via PayPal as well as the invoice from the seller on eBay.
Claim nr: TI6278002-WI870.

After many e-mails in which I have sent them the information again and again, they keep on ignoring it every time and ask for the same information. They ask if you have any questions, but they never answer them!

I lost a lot of money with Skybox.net

Kind regards,
Chris Oppermann
South Africa

Read full review of SkyBox
Hide full review
ComplaintsBoard
V
4:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SkyBox Unauthorized billing!

On 01/04/2008, 48 USD were charged from my credit card (American Express), under the name of LB/SB MEMBRE [protected] - MIAMI. All this when I recently joined Skybox.net. I haven't received any service from them at all, nothing, nevertheless they took those 48 USD without explicit advice. to me is a fraud.

Read full review of SkyBox and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
I
I
Icav
US
Send a message
Jul 01, 2017 2:21 pm EDT

They suck! Rigged consolidate confirmation tab, and condescending illiterate agents.

G
G
garden28
US
Send a message
May 31, 2017 3:24 am EDT

I tried Viabox and they are great so far. They allow me store my products up to 180 days in their storage without an extra charge.

D
D
Diana Maria Castillo
US
Send a message
Apr 21, 2017 12:12 am EDT

dont use this company:
I was charged with a purchase that i didnt realize. They didnt charge me the buying but from the nowhere the charged me the delivery fees, they are saying that are going to give me back my money but when the date they said is comming, they send a new email with a new date, they have done this 3 times and now Im paying my credit card becouse of them. They havent explained me why I was charged with a purchase that I didnt realize. The odd is that the shipment arrived to my house but, obviously I didnt accept it.

T
T
TomSh
US
Send a message
May 16, 2016 12:33 am EDT

DON'T USE THIS COMPANY. I've had my package at their facility for nearly two months now. I've been emailing them every 3 days or so and every reply basically ignores me and says they're trying to find out. AFTER 2 MONTHS.

With another package that they did send after 2 weeks, they claimed that the price of the contents was higher than it really was, so they charge you extra. This is after I uploaded an invoice which stated clearly what the price was.

There are much better alternatives out there, I'm using Borderlinx now and they've been great so far.

T
T
Tim Shane
US
Send a message
Feb 26, 2016 1:56 am EST

Dont use this company. My (time-sensitive) package has been at their facility for three weeks and after numerous emails they're still saying that they will get back to me over why there is a delay. The first few emails they basically ignored my question. On top of that, they are saying the package is worth two times what it's actually worth so that they can charge higher fees. Such a joke - use a different company instead.

S
S
Shazzar
NG
Send a message
Sep 08, 2015 8:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AVOID THIS COMPANY

It took Skybox over one week to just acknowledge my item as received, after sending them numerous emails; yet alone to dispatch it.
Their customer service agents are not helpful as they barely speak English, which makes the whole process frustrating.
Their ridiculous customs and delivery charges are another story.

If you are looking for a reliable and efficient service, please avoid Skybox.

C
C
Chris Oppermann
ZA
Send a message
Jul 16, 2015 8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WARNING! SKYBOX.NET !

I bought an item through eBay on 17 June 2015 which was sent to my Skybox suite in Florida.

Two weeks later Skybox sent me an e-mail with claim forms, stating that they have lost my item. I filled in the forms and sent them proof of the eBay transaction, proof of the payment via PayPal as well as the invoice from the seller on eBay.
Claim nr: TI6278002-WI870.

After many e-mails in which I have sent them the information again and again, they keep on ignoring it every time and ask for the same information. They ask if you have any questions, but they never answer them!

I lost a lot of money with Skybox.net

Kind regards,
Chris Oppermann
South Africa

J
J
Janie012
Send a message
Feb 18, 2015 2:00 pm EST

I will have to agree, Skybox.net conducts business like crooks. A respectable organisation does not have to go through the antics that they go through. When I signed up with skybox the registration fee was US $10.00. Forward a year later, the registration fee is US $48. $48 for crappy service, and mind you this is charged automatically. Their shipping fee starts at over US $20, the item can be less than a lb, and they will charge you duties whether or not the receiving country charges duties on that item. So you may order a $10 skirt and pay maybe $30 for it to get to you. I am just mad that I am billed for a whole year of service (that I don't really want). If anybody out there is considering signing up for skybox DON'T DO IT, it's not worth it.

S
S
sewosugar
Doral, US
Send a message
May 14, 2014 10:49 am EDT

Skybox attempted to charge me $124.23.00 USD to ship an item I bought for $35.00 plus $11.00 shipping off of amazon., to the Commonwealth of Dominica, in the Caribbean. They claim to be including custom duty in the fees. Now to my knowledge that is impossible to do. There is no way skybox can be collecting custom duty for my country. I requested that they instead ship it to a family member in Florida who would then get it to me. I was charged $68.00 USD to ship the item to Plantation, Florida. These people are ththieves. I will never do any business with them ever again. I would strongly advice anyone against using their services. STAY AWAY FROM SKYBOX.NET! Notice in the photo attached how the item weight of 4.55 kg went up to 15. 14 kg for shipping. LADRONES!

J
J
Janie012
Send a message
Apr 29, 2014 10:21 am EDT

Skybox.net valued My items at 3 times the value. Charging Customs fee at $28.00 for a $7.00 item. The problem with this is that you have no say about whether they can go ahead with these charges or not before it is charged to your card. That is just fundamentally wrong. It's not fair to the customer at all. Skybox.net needs to change the way that they process credit card transactions. They know that they are stealing, that is why they do it in the way that they do.

SkyBox Reviews 0

Looks like SkyBox has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent SkyBox, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of SkyBox complaint handling

SkyBox reviews first appeared on Complaints Board on Apr 22, 2008. The latest review payment not received was posted on May 22, 2019. The latest complaint Unauthorized billing! was resolved on Apr 22, 2008. SkyBox has an average consumer rating of 2 stars from 6 reviews. SkyBox has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.6
28 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. SkyBox Contacts

  2. SkyBox phone numbers
    +1 (786) 265-4880
    +1 (786) 265-4880
    Click up if you have successfully reached SkyBox by calling +1 (786) 265-4880 phone number 0 0 users reported that they have successfully reached SkyBox by calling +1 (786) 265-4880 phone number Click down if you have unsuccessfully reached SkyBox by calling +1 (786) 265-4880 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +1 (786) 265-4880 phone number
    United States
    +33 141 662 828
    +33 141 662 828
    Click up if you have successfully reached SkyBox by calling +33 141 662 828 phone number 1 1 users reported that they have successfully reached SkyBox by calling +33 141 662 828 phone number Click down if you have unsuccessfully reached SkyBox by calling +33 141 662 828 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +33 141 662 828 phone number
    100%
    Confidence score
    France
    +40 214 107 077
    +40 214 107 077
    Click up if you have successfully reached SkyBox by calling +40 214 107 077 phone number 1 1 users reported that they have successfully reached SkyBox by calling +40 214 107 077 phone number Click down if you have unsuccessfully reached SkyBox by calling +40 214 107 077 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +40 214 107 077 phone number
    100%
    Confidence score
    Romania
    +994 124 927 913
    +994 124 927 913
    Click up if you have successfully reached SkyBox by calling +994 124 927 913 phone number 1 1 users reported that they have successfully reached SkyBox by calling +994 124 927 913 phone number Click down if you have unsuccessfully reached SkyBox by calling +994 124 927 913 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +994 124 927 913 phone number
    100%
    Confidence score
    Azerbaijan
    +961 148 9480
    +961 148 9480
    Click up if you have successfully reached SkyBox by calling +961 148 9480 phone number 1 1 users reported that they have successfully reached SkyBox by calling +961 148 9480 phone number Click down if you have unsuccessfully reached SkyBox by calling +961 148 9480 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +961 148 9480 phone number
    100%
    Confidence score
    Lebanon
    +234 814 814 7534
    +234 814 814 7534
    Click up if you have successfully reached SkyBox by calling +234 814 814 7534 phone number 1 1 users reported that they have successfully reached SkyBox by calling +234 814 814 7534 phone number Click down if you have unsuccessfully reached SkyBox by calling +234 814 814 7534 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +234 814 814 7534 phone number
    100%
    Confidence score
    Nigeria
    +966 811 104 5061
    +966 811 104 5061
    Click up if you have successfully reached SkyBox by calling +966 811 104 5061 phone number 1 1 users reported that they have successfully reached SkyBox by calling +966 811 104 5061 phone number Click down if you have unsuccessfully reached SkyBox by calling +966 811 104 5061 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +966 811 104 5061 phone number
    100%
    Confidence score
    Saudi Arabia
    +971 42 826 555
    +971 42 826 555
    Click up if you have successfully reached SkyBox by calling +971 42 826 555 phone number 1 1 users reported that they have successfully reached SkyBox by calling +971 42 826 555 phone number Click down if you have unsuccessfully reached SkyBox by calling +971 42 826 555 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +971 42 826 555 phone number
    100%
    Confidence score
    UAE
    +54 116 632 2073
    +54 116 632 2073
    Click up if you have successfully reached SkyBox by calling +54 116 632 2073 phone number 1 1 users reported that they have successfully reached SkyBox by calling +54 116 632 2073 phone number Click down if you have unsuccessfully reached SkyBox by calling +54 116 632 2073 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +54 116 632 2073 phone number
    100%
    Confidence score
    Argentina
    +1 (855) 497-5454
    +1 (855) 497-5454
    Click up if you have successfully reached SkyBox by calling +1 (855) 497-5454 phone number 0 0 users reported that they have successfully reached SkyBox by calling +1 (855) 497-5454 phone number Click down if you have unsuccessfully reached SkyBox by calling +1 (855) 497-5454 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +1 (855) 497-5454 phone number
    Bahamas
    +1 (866) 233-5730
    +1 (866) 233-5730
    Click up if you have successfully reached SkyBox by calling +1 (866) 233-5730 phone number 0 0 users reported that they have successfully reached SkyBox by calling +1 (866) 233-5730 phone number Click down if you have unsuccessfully reached SkyBox by calling +1 (866) 233-5730 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +1 (866) 233-5730 phone number
    Barbados
    +55 113 858 9116
    +55 113 858 9116
    Click up if you have successfully reached SkyBox by calling +55 113 858 9116 phone number 1 1 users reported that they have successfully reached SkyBox by calling +55 113 858 9116 phone number Click down if you have unsuccessfully reached SkyBox by calling +55 113 858 9116 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +55 113 858 9116 phone number
    100%
    Confidence score
    Brazil
    +56 225 708 610
    +56 225 708 610
    Click up if you have successfully reached SkyBox by calling +56 225 708 610 phone number 1 1 users reported that they have successfully reached SkyBox by calling +56 225 708 610 phone number Click down if you have unsuccessfully reached SkyBox by calling +56 225 708 610 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +56 225 708 610 phone number
    100%
    Confidence score
    Chile
    +57 13 819 677
    +57 13 819 677
    Click up if you have successfully reached SkyBox by calling +57 13 819 677 phone number 1 1 users reported that they have successfully reached SkyBox by calling +57 13 819 677 phone number Click down if you have unsuccessfully reached SkyBox by calling +57 13 819 677 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +57 13 819 677 phone number
    100%
    Confidence score
    Colombia
    +506 40 016 772
    +506 40 016 772
    Click up if you have successfully reached SkyBox by calling +506 40 016 772 phone number 1 1 users reported that they have successfully reached SkyBox by calling +506 40 016 772 phone number Click down if you have unsuccessfully reached SkyBox by calling +506 40 016 772 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +506 40 016 772 phone number
    100%
    Confidence score
    Costa Rica
    +1 (829) 607-2060
    +1 (829) 607-2060
    Click up if you have successfully reached SkyBox by calling +1 (829) 607-2060 phone number 0 0 users reported that they have successfully reached SkyBox by calling +1 (829) 607-2060 phone number Click down if you have unsuccessfully reached SkyBox by calling +1 (829) 607-2060 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +1 (829) 607-2060 phone number
    Dominican Republic
    +503 21 133 830
    +503 21 133 830
    Click up if you have successfully reached SkyBox by calling +503 21 133 830 phone number 1 1 users reported that they have successfully reached SkyBox by calling +503 21 133 830 phone number Click down if you have unsuccessfully reached SkyBox by calling +503 21 133 830 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +503 21 133 830 phone number
    100%
    Confidence score
    El Salvador
    +502 22 296 351
    +502 22 296 351
    Click up if you have successfully reached SkyBox by calling +502 22 296 351 phone number 1 1 users reported that they have successfully reached SkyBox by calling +502 22 296 351 phone number Click down if you have unsuccessfully reached SkyBox by calling +502 22 296 351 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +502 22 296 351 phone number
    100%
    Confidence score
    Guatemala
    +52 551 163 8649
    +52 551 163 8649
    Click up if you have successfully reached SkyBox by calling +52 551 163 8649 phone number 1 1 users reported that they have successfully reached SkyBox by calling +52 551 163 8649 phone number Click down if you have unsuccessfully reached SkyBox by calling +52 551 163 8649 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +52 551 163 8649 phone number
    100%
    Confidence score
    Mexico
    +507 836 5756
    +507 836 5756
    Click up if you have successfully reached SkyBox by calling +507 836 5756 phone number 1 1 users reported that they have successfully reached SkyBox by calling +507 836 5756 phone number Click down if you have unsuccessfully reached SkyBox by calling +507 836 5756 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +507 836 5756 phone number
    100%
    Confidence score
    Panama
    +511 708 5588
    +511 708 5588
    Click up if you have successfully reached SkyBox by calling +511 708 5588 phone number 1 1 users reported that they have successfully reached SkyBox by calling +511 708 5588 phone number Click down if you have unsuccessfully reached SkyBox by calling +511 708 5588 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +511 708 5588 phone number
    100%
    Confidence score
    Peru
    +1 (800) 205-9430
    +1 (800) 205-9430
    Click up if you have successfully reached SkyBox by calling +1 (800) 205-9430 phone number 0 0 users reported that they have successfully reached SkyBox by calling +1 (800) 205-9430 phone number Click down if you have unsuccessfully reached SkyBox by calling +1 (800) 205-9430 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +1 (800) 205-9430 phone number
    Trinidad & Tobago
    +58 800 100 9181
    +58 800 100 9181
    Click up if you have successfully reached SkyBox by calling +58 800 100 9181 phone number 1 1 users reported that they have successfully reached SkyBox by calling +58 800 100 9181 phone number Click down if you have unsuccessfully reached SkyBox by calling +58 800 100 9181 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +58 800 100 9181 phone number
    100%
    Confidence score
    Venezuela
    +1 (786) 265-4800
    +1 (786) 265-4800
    Click up if you have successfully reached SkyBox by calling +1 (786) 265-4800 phone number 0 0 users reported that they have successfully reached SkyBox by calling +1 (786) 265-4800 phone number Click down if you have unsuccessfully reached SkyBox by calling +1 (786) 265-4800 phone number 0 0 users reported that they have UNsuccessfully reached SkyBox by calling +1 (786) 265-4800 phone number
    More phone numbers
  3. SkyBox emails
  4. SkyBox address
    8601 NW 27th Street, Miami, Florida, 33122, United States
  5. SkyBox social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all SkyBox contacts
SkyBox Category
SkyBox is ranked 278 among 346 companies in the Telecommunications category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.