Rogers Communications review: Long distance - super crook product

I called, talked to a supervisor two years ago, fixed the problem, gave me a commitment that it won't happen again. I was ok as I have a PAD account setup. Now I see things have been piling up for more than a year.

First of all, where's the commitment that the supervisor gave me? Where's the interest charge that occurred because of Rogers' overcharging my cc?

Second fraud: Every month I pay 5.00 for my long distance. If you listen to the calls, you'll find I talked to two agents in Rogers who said "5.00 is not a fee, it's a prepaid amount that the long-distance amount will be deducted from (this 5.00). When there is an overage, then you'll charge me an additional amount." But this is not the case, this 5.00 is the monthly fee you are charging me illegally.

Please don't focus on digital customer service, tell the crooked, greedy management to focus on ethics. We know how difficult ethics is for Rogers, and how Rogers is sued every year. But greedy crooks don't learn anything, because this crooked management brings more revenue than the amount sued for, paid for.

It is pathetic we have such an unethical, greedy organization in Toronto.

After a long, arduous span of time I spent with Rogers, I got the lost money back. But here is now another problem. I had a bundle of 130.00 monthly, now Rogers has been billing me for 280.00. It's a curse to live in Rogers area.