Rent-A-Center company logo
Rent-A-Center
reviews & complaints
Rent-A-Center
reviews & complaints

Learn how the rating is calculated

394 complaints
82 resolved 312 unresolved

Is this your company? Claim it and get a lot of features. Read more

ADVERTISIMENT

Rent-A-Center reviews & complaints 281 - 320

Rent-A-Center complaints 394

Rent-A-Center - customer service

Recieved a call from RAC courtesy call rep told me about the specials they had since we're returning customers we paid off washer and dryer year before I told her we were intrested I told her my husband would stop by the store, well my husband arrived at the NW 23rd st store, Oklahoma City and was greeted by the nasty store mgr was not Courteous at all my husband called me I then called the store the mgr repeatedly told us the younglady was not available overall just nasty customer service I believe RAC hires the nastiest people Ever don't worry we were given great service at Aarons Rent and Thanks for nothing

U

Rent-A-Center - fraud charges on my credit card

I would truly like this to go to Mark Speese CEO and Chairman of Rent A Center, I am not a customer or am I liable for any purchases to Rent A Center. Although, at one time I did help my daughter...

Read full review

Rent-A-Center - assistant manager dedrea

I had just went on maternityleave when i had to return to work becaude we got be hind our payments so after we paid 240 i was back on schedule the next te i got paid byy job they messed my check up...

Read full review
ADVERTISIMENT
T
May 24, 2018

Rent-A-Center - french door refrigerator

Finally was able to afford a nice refrigerator had it for awhile an something went wrong with it staying cold both refrigerator and freezer had it sent in for repairs didnt get it back when they said i would. Called a week later they told me they forgot about me... Then a month after i finally get it back and the freezer door wouldnt open... Theres dents all over it... It wasnt sent in like that paid almost $5000 dollars for this fridge an now it looks horrible... Im very unsatisfied an will never rent from here again this store is located in alliance, ohio at the college plaza

L
May 23, 2018

Rent-A-Center - customer service

I would like to file a complaint against Yolanda at rent a center in Hallandale Beach. she has been a very nasty very rude customer service agent i have ever dealt with! This lady has been very disrespectful to me on several occasions from the time i received my furniture. She is very rude and down talks the workers in front of the customers. I don't think that is very professional at all. my last complaint for her is that she called yelling at me to make a payment. just because i am renting the equipment doesnt me that she has the RIGHT! to speak to me as if i am a child. the only thing keeping me from returning everything that i have gotten from RAC is the fact that i have already made several payments.

Rent-A-Center - pick up at 9pm!!

I have asked for weeks for a washer and dryer to be picked up. They have not. They finally scheduled for 4pm today and showed up with 1 guy at 9pm! There store isnt even open. I signed nothing. He...

Read full review
C

Rent-A-Center - bad customer service

I was told i could switch my payments to every two weeks then i kept getting phone calls stating i owe i tried to explain that i was told they put it in the system as every two weeks. Then he...

Read full review
M
May 13, 2018

Rent-A-Center - employee

My fiance and I go through Rent a Center in Gilmer Texas. My payments are due on Saturdays. This store starts blowing from phone up as soon as they open up. They call at least ten or more time...

Read full review
M

Rent-A-Center - service at capital expressway in san jose!

I ordered the product in-store was told delivery date would be May 8th, no one called me to tell me that it was rescheduled! I find out at 4:45 pm after I rescheduled my appointment because store policy can't tell the time of delivery. So now I talk the manager she tells me (Christy) delivery definitely would be between 1-1:30 it's going on 2:30 no call nothing. The worse purchase I'll ever made. The customer service at this store is horrible.

F
May 01, 2018

Rent-A-Center - my application being denied for no reason!

I put a downpayment on a bed on 4/28/18, and it was suppose to be delivered on 5/1/18. But when i called the rent a center tonight they said they could not rent me the bed i am super pissed off cause...

Read full review
G

Rent-A-Center - employer

Yes, I am a customer at rent a center. I always have a wonderful experience with most of the team there at the location in Indianapolis located 4833 38th St, Indianapolis, IN 46254. Except with one...

Read full review
C

Rent-A-Center - accountant manager

This account manager in Canandaigua, NY has texted off his personal cell phone that he was basically going to fight my dad after they decided to take money off of a card they weren't supposed to...

Read full review
M
Apr 28, 2018

Rent-A-Center - calls and texts being made with employee cell phone

An employee from rent a center store on cliffdale rd, Fayetteville, NC has been calling me and texting me from their personal cell phone. In the text i was told that i was to pay now or they're...

Read full review
S
Apr 25, 2018

Rent-A-Center - after hours phone calls and rude managers and employees

Now I understand when you are late with a payment someone from the store wil call you that being said I have several problems with this. First of all if for even half a second when they leave a message they are being intimidating they aren't especially when they say things like "if you don't come in and pay i'm going to need to pick up my merchandise" quick question since when do paid by the hour rent-a-center employees own the "merchandise" people rent from your stores this is laughable and amusing if nothing else. Secondly if the store closes at 7pm why please tell me why do I have your employees calling me at 8:55? Especially if they have already called me and my spouse 3 times each (while we both are working and left a message each time) during the day. We find this to be completely unprofessional, rude, and an altogether lack of good customer service and ethics. You guys suck. Oh and one more thing the next time one of your little "tough"employees bangs not knocks like a normal person i'm not responsible for what happens while open the door scream at them and then slam it shut in their face I suffer migraines and the one night they banged on my door I had a real bad one and these fools stood out that's for at least 10 to 12 minutes banging the whole time did I forget to mention it was at 9:30 at night 2 and 1/2 hours after the store closes. I think you need to reevaluate your hiring process because even the "new"manager they brought in hasn't quite figures out customer service skills or manners but then again I don't know if she even knows her left hand from her right hand. Get your act together start a new hiring process especially for moncks corner south carolina!

Yes I had to deal with disrespectful clerks at San Jose capital expressway store. I will never purchase another product from disrespectful clerks in the store ever! Horrible experience for me.

T
Apr 24, 2018

Rent-A-Center - customer service

Heritage rent a center employee "Nicole" eas very rude to me. While in the midst of conversing she is argumentative unnecessarily. We would still be customers if she did not speak to people in the way she represents the rent a center name. We were late, not the 1st time, but we have always paid entirety of the agreement plus late fees. After understanding that she was more interested in arguing, I told her I can either come in friday or she can come pick it up, she kept yelling and I repeated in a low tone, which would you prefer, for me to come in or to call and she said at this point we will pick it up. I said that's fine, call first, and ended the call.
It is unbelievable to me that an individual whom is paid to perform customer service is not required to perform. There is no need to speak to people in a rude manor. I will never be a customer there again and I will spread the word to any of my friends and family to stay clear.

U

Rent-A-Center - customer service

Want to complain in regards to the treatment as a customer that I'm gettin lately from the rent a center I go . I'm not happy at all because I make my payments and I'm gettin treated like if I don't pay and they even tried to take my merchandise when I had already paid and they were like threatening me I don't feel good and I'm very upset and they should not treat customers unfairly that's against the law .

A
Apr 20, 2018

Rent-A-Center - order

I am writing to tell u how distafied I am with ur company. I had gotten my kids Christmas gifts a TV, PS4 and an XBox 1 s and cuz I lost my job and have been trying to do wat I can to make a payment...

Read full review
F

Rent-A-Center - queen size bedroom set

I have been calling about a bedroom set that has been promised to me for two months. On Saturday April 14th, I was told by Tiffany at the store on East Berry in FT Worth, TX that it was available and delivery by Monday 4/16/2018 and paid for the first week. It was not delivered and I did not receive a call stating it would not be delivered. The manager has no Idea what was going on he had no clue what I was talking about. I will be going to get my refund today and will NEVER do business with rent a center again. I will be sticking with Aarons!

Rent-A-Center - property damage

Saturday April 14th Rent-A-Center came to my home to install the washer and dryer and it just turned out to other turmoil below are the pictures it's a long story to explain but just know the worker...

Read full review
K

Rent-A-Center - furniture

I've been a customer off and on for at least 10 years. I recently moved to Cleveland from Washington Courthouse. I had rented several different items when I lived in Columbus. I have struggled financially at different times but have always caught my accounts up and eventually paid them off. I had decided a couple of months ago to buy a new set of furniture. I looked at the Store in Parma Ohio and they had what I wanted so I rented it. My fiance' had gotten injured at work and lost his job. He recently found another one and will be paid in 5 days. I explained this to the store manager and he said they couldn't wait that long. He said I would need to pay at least $55.00 on the account to keep the items (chair, sofa, and loveseat). I told him I would get back with him. Unfortunately, it was too late before I could get back with him on Friday evening. It was Saturday morning and he calls my house at 8:13 am in the morning? Don't ever call my house that early or anyone for that matter. That is really rude.
Furthermore, I am returning the furniture and will take my business to Aarons or Rent To Own. I will not be returning for any other items again. I will also let others know how this story has ended after being a customer for 10 years or more. Must be it is a different store. The best store I dealt with was the one located at 4178 W. Broad Street Columbus, Ohio 43228. I always was able to get my account to date. Thanks, Kathy McIntire

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1  ...  7 8 9  ...  20

Rent-A-Center Company contacts

ADVERTISIMENT