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Rent-A-Center
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4.5 2836 Reviews

Rent-A-Center Complaints Summary

84 Resolved
376 Unresolved
Our verdict: With Rent-A-Center's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Rent-A-Center reviews & complaints 464

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Y
10:49 am EDT

Rent-A-Center customer service

So I was approved for a couch and 65" and they put me on the schedule to be delivered Monday 5/13. Now that same day I was supposed to get my delivery they called me that same day and said "we have to give you a refund you weren't qualified" AFTER the fact they already took my money and said I was. When they called I was at children's hospital with my daughter in the nicu and they were closed when I left. So I came the next day and they told me "oh we don't have enough money in the drawer come back later" so I call this morning and they still tell me we don't have enough money we just opened but I paid on my card so i asked why can't I get the money back on my card and they told me "we don't do that we only give cash refunds" y'all broke [censored] don't never seem to have money in the drawer! So they think I'm supposed to wait to get my money? Tf

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T
8:13 am EDT

Rent-A-Center customer service

date 5/7/2019

Delivery driver comes to my house while I was away, and instead of leaving a note on the door which I know they are capable of, the driver then proceeds to inform my minor child, the details of my account and account status, this is the second time RAC has divulge personal information to a non-account holder, I will stand for this type of behavior from a company I have been doing business with for 4 plus years,

Then later that day, When RAC was able to reach my spouse, she was then told that not only did we have to make my account current (which I did), But! he would only accept only a full month payment or else he was going to file a police report. There was no, Just make account current and perhaps pay ahead one week, there was a threat made by the GM Randy.

And when he was told the reason why I was not available, having epilepsy and very ill his response was "I dont care"

This Manager is no manager I wish to do businesses with, I am reporting this to better business beau and the Texas Workforce commission. I am hoping by reaching out to you, Something will be done to fix this mistreated customer of 4 plus years.
By the way my account is now current till the end of the month

Mason David Caldwell
[protected]
San Antonio, TX

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C
11:24 am EDT

Rent-A-Center washing machine

2 and time washing machine broke down in less than a month we just paid the bill it's the 9th day of may we are without a working washing machine this is a option to by I call my local store talk to a Jeffrey and he has a I don't care attitude about the situation when I told him what was going on I ask him was they going to call me back he was like when I figure something out

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B
11:05 am EDT

Rent-A-Center unethical behavior

I am writing a compliant because I rented from them several times with on time payments this year has been rough from me because I suffered heart failure so I was back in forward in the hospital. The threats started coming once I was late they would call me 5 or 6 times a day when I told them I will take care of it when I get out well when r u getting out. They still harassed me. They contacted my job several times and was told I was not allowed to receive a personal calls and to please do not call again. I only worked two days a week now and they know this but they started calling even on my days off. Today they called and argued with my supervisors when she told them again not to call her which they told her that they were going to continue to call because I gave them that number which was on my application. My boss called me up today and told me if they call again they will have to let me go. I am fed up they keep giving me the wrong figures so we are at odds on how much I still owe but they wont straighten it out. If I get fired behind this I am going to sue them.

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10:15 pm EDT

Rent-A-Center manager at rent a center porterville ca 93257

Hi my name is diane Bowen and I am making a complaint about the manager at the porterville ca store and I get paid on the 3rd I made a part payment and will make the rest on the 3rd I am a cancer patient and he is calling everyday and not wanting to wait for the day I can pay I have it almost paid off I will be in on the 3rd to make a payment if that is ok u can contact me at [protected]

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M
10:46 am EDT

Rent-A-Center living room set and beds

I have rented so much stuff from the rent a center on Lexington and paid it off. Now that I'm a month behind and stop listening to all there gossip and drama now they want to file court papers. They sleep with a lot of women that come to that store. But they came to my house and cursed my daughter out cause they thought I was home. They are rude and disrespectful and I also told jihad to tell Anthony that I started another job and when I got my first check I was going to catch up.

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S
6:54 pm EDT

Rent-A-Center employee/xbox one

Hi my name is Stephanie Morris I am currently renting a game system from them on 596 Columbia turnpike in east green bush ny 12061 I had one of their male Spanish man coming too my house asking for a payment that I pacifically told them I would have by April 22 2019 and the employee said okay and than two seconds later he on my law taking pictures and I asked him why he was doing that and he told me too mind my [censored]ing business. I am really feeling violated and threatened by this employee he tried too charge at me up my drive way and threaten too come back too my home we're i have two young daughters here he said I know where ya live you gonna get it something needs too happen now and I mean now cause this could go very far being threatened by a grown Spanish man for asking why is he back after just leaving this crazy thank you I would like a call [protected]

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K
8:35 am EDT

Rent-A-Center breach of personal information

We got a TV from Rent A Center and we was 7 days late on payment due to my father in law passing away. They would NOT wait till the following Friday so they picked it up on Monday. We got the TV back that following Friday. Every since then, someone has hacked into our TV. Adding channels. Removed our hulu. They left a nasty note on our door last claiming they are sending a sheriff to our door and we are only 4 days behind on payment. Why should we pay for breach of our information. We have no problem with payment if we can exchange.

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B
1:50 pm EDT

Rent-A-Center returning my check stub

We were looking for a sectional sofa w/chaise and saw the one we want in talks store in Northport, Al and asked what do we need to purchase this sectional/chaise and he replied the most recent check stub and a bill with your name on it so we told him we would return the next day with this information when we returned we gave the guy our information and he took them bit when he return he told us that the bill would do much get a copy of of another one and we could start from there so we took our bill but didn't notice that the check stub wasn't with it so I gave them a call and yet he guy on the phone what had happen so after that he asked his fellow workers and returned to the phone and said that he would have it pit up so when we returned we could pick it up but when husband went and asked Robin she said it was destroyed and there was nothing they could do so now we can not get the loan that we needed so we can pay our house payment or anything else that we needed to do
Please contact me asap regarding this
Matter
Thanks the days

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M
12:54 am EDT

Rent-A-Center store manager (stephanie smith)

I had rented from a different store and had issues. Already sent it all back. So, 2 mo this later I am still in need of a refrigerator. My parents, wanted to help me. Out so they were going to rent one for me. They called, spoke with stephanie, set up a new agreement in their name, paid a month up front and asked her to have the account in their name so they could pay it monthly. She agreed, took payment and set up delivery date. Of course they never showed. I called and she set it up for a week later, never showed again. I call again and she tells me and I quote "we won't be delivering it now because you owe the other store from an old agreement". I said, "this is not my agreement or account, it's in my parents name, they pay the bill and have already paid a mo the". She replied very hateful and calling me "dear" being very smartass and refused my parents business. They have never owed money to them, they have perfect credit and were renting for me in their name to help me and pay for me. Not only did she refuse their business but, she waited 1.5 weeks to come up with this brilliant statement. They had already spoke with her, told her they were renting it for me in their name, paid a month ahead and 2 failed delivery dates before she did this. She was very rude and let people sit home and miss work on 2 different days waiting for them to never come. My parents and I are furious. And they were getting ready to rent a whole bedroom set and stove from her... Not now not ever. I was treated like a dog from her. My bill I owe the other store in the past is in my name, this was a whole new account in my parents name. She knew it and she agreed and took their money. But, since she is so close to the manager at the other store, they collaborated and waited a week and a half to come up with this story. I missed 2 days of work waiting on delivery. I don't want anything from rac ever again nor will my parents be ever coming there. Sickening how she spoke to me and how she treated us.

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K
9:51 pm EST

Rent-A-Center guaranteed delivery

I started a new agreement and was promised a certain delivery time but that did not happen and after speaking with the store manager Tiffany and guaranteed a second delivery they still didn't show up and never called to say that they would not be coming! This is not good customer service and for them not to even call and say that they were not coming after I had to make arrangements to be at the house this is an inconvenience and now I cannot take off another day to wait on the! Honestly I'm considering canceling my order and get my money back and go somewhere else! This behavior from a store and it's mana is unacceptable!

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N
4:47 am EST

Rent-A-Center rent a center employees (all of them)

A rent a center employee attempted an unlawful entry into my home with my neighbor present as a witness! He banged on my windows scaring my special needs daughter! They text me from cell phones and threaten me! They have disclosed private information to references even when I say they will get a payment! Highly illegal! Downright disturbing

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J
2:08 pm EST

Rent-A-Center constantly calling about payment after we return item

David from Morristown, Tn East Johnson hWY 37814 has constantly called me and ask where my payment was when in fact return the Rent a center item back to them Wed Jan 9.2019 and we have reciept showing we return the item. He also told us that we did not owe anything so we left and on Jan 12 2019 David called us asked where was the payment was and we had to remind him that we had been in there and return the item on Jan 9. 2019. I mean I was so furious because these worker's was not putting notes now like they should and David kept calling us and getting smart and rude with my boyfriend when he talked to him. I will not stop until something is done because they have harassed us too many times.

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J
12:58 pm EST

Rent-A-Center would never do business again

I would not recommend Rent a center to anyone who reads this especially if.you are a veteran or government employee I bought and paid off several items from rent a center currently have a tv that I have been paying for faithfully up until the recent government shutdown they have been harassing me coming to my house calling any and everybody tried to get it worked out where I could make a double payment as soon as I get my check and they turned it down and was not willing to resolute with me at all. I refuse to do a new agreement so at this point I am officially done.with rentals if I cant afford it at that time well then maybe it's just not meant to be and for this same TV that they tack on 1000% interest I might add I can go to best buy and get for $500.00 and be done with it all together. After all this rent a center u showed ur true colors and I'm done

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C
1:49 pm EST

Rent-A-Center breach of contract

Tons of issues! I recently purchased a sofa/loveseat and a 75 inch samsung tv threw rent a center in clementon new jersey. I made my first payment the day I signed the contract and was approved. It took a week to deliver my items. When they arrived to deliver the driver asked me if he could drive up on my lawn to get the couches in threw my back sliding door.. After he got stuck in the lawn where my sub pump pumps out and had to be wenched off by a tow company. The truck left ruts in my lawn that are 2ft deep. It was not intentionally done but they just left our lawn like that and the manager came out but didn't even speak to us. Also the tv they delivered was not a 75 inch as discussed it was a 65 inch. I wrote on the delivery paperwork that I received the wrong tv and was told that they would swap me out once they got another one in the store. After this I was already debating if this whole purchase was a good idea.. On december 1rst my 2nd payment was due again I wanted to speak to the store manager in person to make sure the tv would be getting rectified and about what was going to be done about my lawn. Even if they would do half of the cost to fix it I would of been happy with that, but to just leave it like that and not even follow up with us was seriously unprofessional. Also my payments were supposed to be every 2 weeks when we started since I get paid bi weekly but they had a promotion going on that your first week was $5 so it was switched to every week. After they said they could switch it to bi weekly but never did. Anyway between work, just moving into a home, and other reasons I could not get to store. I attempted to make a payment online because I was being harassed at home along with family members that I put on my application and the server was done so I emailed the store directly to contact me and why I have not made the payment. Now my 3rd payment was due as I was still on weekly and I didn't worry about the payment so much because even with it being 2 weeks it was not a ton of money. I was more concerned about rent a center not rectifying these issues and giving me the merchandise I actually wanted. To sum this horrible experience up, on dec 11th they came out yet again and I was not home but my husband was. The employee told him they received the 75 inch tv and were going to swap ours for it. My husband not thinking allowed the man to take it. Well since I was behind they took it and the whole story was to be able to do that. When I got home I immediately called and made a complaint to the 800 customer service number. I received this reference # incext1031943. I then called the rent a center where I purchased and they told me I could make the payment and retrieve my tv. I proceeded to discuss the already known issues and they could care less. Who in their right mind would pay for something until the company diligently tried to fix our lawn or even for the manager to apologize for the damage would of sufficed. N for the tv to be discussed and rectified. I went into the store this saturday dec 15 2018 and they sold the television I have a contract for purchasing 3 days after lying to take it! Then told me they were not giving me a tv until I made a few payments on time! How dare they! I paid for the couch until the 29th and they gave me a new contract for just thr couch. I refused to sign because I wasn't agreeing to that I wanted what I came there for a couch and tv. They told me if I didn't sign it they would just take the couch as well. This illegal outrageous and inappropriate. I want corporate to contact me asap

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9:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rent-A-Center bedroom set and box spring

Rent a center gave me bed bugs I've never ever had an issue with bugs especially bed bugs after investigating and tearing the box spring apart that's from rent a center it was infested with bugs and there poop and blood they picked up the box spring that night and then gave me a new one wrapped in plastic plus bought me bed bug spray plastic etc then a few days later there were bed bugs crawling out of the headboard the dresser back and the night stand all from rent a center this set was in my kids room both my kids had bites all over there bodies and even went to the dr after finding them also in the furniture they delivered I put it all outside and told them to pick it up they did no questions asked said they were so sorry and would do anything to help well 2 months later and the claim they put in with there insurance company to get me an exterminator was denied I had two exterminators check my home I had two bed rooms effected and had to throw out multiple things including furniture bedding curtains etc now there refusing to help at all we've all developed anxiety about sleeping and I'm just stuck with this issues after they reminded to help me get an exterminator for something they caused will absolutely never ever set foot in that store again and I'm seeking legal help now oh yeah they picked up infested furniture from my home in there company truck with other people things in there how careless they lie cheat steel and ruin life's
Paso Robles ca store

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12:17 pm EST

Rent-A-Center employee name anthony

The RAC in Beaumont, tx @ 140 gateway st
The employee is rude no manners and try talking to you like a dog and ECT he called my wife phone and talk to her crazy and telling her about the delivery and we have a scheduled time and he told her if we finish before your time is scheduled and you not there when we come by then you just won't get it and I will have to reschedule so I called and he won't talk to me and says that the manager is at lunch and keep hanging up the phone you spend your money at these places and it's paying for there pay check and keeping there business going and this is how you get treated

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3:16 pm EST

Rent-A-Center The staff and manager

I have been a customer since 8/18/18, and I regret it. The customer service is so bad that if y'all would give me my money back I will go somewhere else. I pay my payments and I was threatened that they will take my property back. I really don't see why or how because I am making my payment. Who ever is in charge please check your staff.
Investigación please

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10:38 am EDT

Rent-A-Center samsung s8 (smartphone)

I recently purchased the Samsung Galaxy S8 I've paid off the phone and mid September I took the phone to the store because I had damaged it. I am on the benefit plus insurance policy I was told I had to wait for another S8 to be located. Early October a phone have been found for me but the phone needed repairs to it as well I waited until the phone came back called almost every Tuesday, in hopes that it was in the store finally the phone return October 31st. When I got into the store I picked up the phone once I got home I took it out of the plastic bubble wrap and noticed that the top SIMs card holder would not shut I still powered on the phone and tried to set up everything one setting up my email in Samsung account downloading my apps I opened the camera and a message popped up that said camera failed. When looking up with that actually meant there were some minor meanings and then there were some major meaning some of the majors were the phone have been dropped. I know the phone was a used phone but I don't understand why they could not find me a new S8 giving all the time that it has taken to get a replacement cell. And I really feel that it is very inconvenient for me to have to wait again for this phone to be repaired and then when I get it back I still don't even know if the is properly working until I transfer my services into it today is November 1st and I was told yesterday that shipment does not get picked up or dropped off until Tuesday's therefore I am going to have to wait until next Tuesday for the phone to be picked up and the following Tuesday for the phone to be dropped off hopefully the phone will be working properly

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9:55 am EDT

Rent-A-Center products and services

I don't appreciate the rude unfair treatment I got from a store manager I walked in to pay my bill explained that I had cancer and was on bed rest climbed out my bed to go pay them when I walked in the store I felt like attacked like I walked into my own street fight .. it was very humiliating.. i purchased used items for a high amount of money and don't even have all the pieces.. Kryss and Iris are very rude and the males just act like they know nothing.. the manager disrespected me so bad I was in tears for the next few hours..I should not be treated like this .. I know my payment was ten days late. I still came to pay..they then charged me the ten days and forced me to pay 2 weeks after.. so I had to be home sick on chemo with not a dime to even get food for the next two days . But like the girls nnthe store said I guess it's all my fault I was just trying to figure out why they didn't call me but harrassedy references even after I called and spoke with them . I will never give rent a center my business.. no person should be belittled because they are going threw something esp to be mocked by an employee to be further embarrassed because u have to give these same people your money.. I sent my other items back and will go to Fingerhut from now on.. I almost want to go to arbitration and sue..not almost I contacted legal aid...

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Rent-A-Center Customer Reviews Overview

Rent-A-Center offers a range of rent-to-own furniture, electronics, appliances, and computers. Customers can choose from various brands and products with flexible payment plans, without the need for long-term commitments or credit checks. The company provides a solution for those who prefer to acquire items over time, with the option to purchase the rented products outright. Rent-A-Center also offers delivery and setup services, ensuring convenience for its clientele.

Rent-A-Center In-depth Review

In Summary: Rent-A-Center offers a convenient way to furnish your home with a wide range of products without the need for immediate full payment. Their rental agreements are flexible, and they provide various payment options to suit different budgets. While pricing may be higher than purchasing outright, the added benefits of delivery, installation, and the option to buy make it an attractive choice for some consumers. Customer service experiences vary, but there are numerous positive testimonials about their support. Rent-A-Center also takes part in community activities and has a focus on sustainability.

Overview of Rent-A-Center: Rent-A-Center is a rent-to-own retailer that provides furniture, electronics, appliances, and computers without the need for credit. They offer a lease model where customers can rent items and eventually own them, with no long-term commitments required.

Range of Products Available: The company boasts a diverse selection of products from reputable brands, including living room sets, bedroom furniture, large appliances, and the latest electronics and computers.

Rental Agreement Terms: Rent-A-Center's rental agreements are designed to be flexible, with terms that allow customers to return products at any time without penalty. They also offer the option to pay off items early and save on future rental payments.

Pricing and Value for Money: While the convenience of Rent-A-Center's services comes at a premium, with rental prices ultimately exceeding retail value, customers benefit from immediate access to items and inclusive services such as repairs.

Quality of Products: The products offered are generally from well-known manufacturers and are of good quality. Rent-A-Center ensures that rented items are in excellent condition before delivery.

Customer Service Experience: Customer service experiences can vary by location, but there are many accounts of helpful and attentive staff. Rent-A-Center provides customer support through various channels, including in-store, phone, and online.

Delivery and Installation Services: Rent-A-Center offers free delivery and installation for their products, which is a significant advantage for customers who are unable to transport or set up items themselves.

Flexibility of Payment Options: The company provides several payment options, including weekly, bi-weekly, and monthly plans, to accommodate different financial situations.

Online User Experience: The Rent-A-Center website is user-friendly, with a clear layout and easy navigation. Customers can browse products, manage their accounts, and make payments online.

Store Locations and Accessibility: With numerous store locations across the United States, Rent-A-Center is easily accessible for many customers. Store hours and locations are conveniently listed on their website.

Early Purchase Options: Customers have the opportunity to purchase rented items before the end of the rental term, which can result in significant savings compared to the total cost of leasing.

Customer Reviews and Testimonials: Reviews are mixed, with some customers praising the company for their service and product quality, while others have had less favorable experiences. It's advisable to read reviews specific to your local store.

Return Policy and Satisfaction Guarantee: Rent-A-Center offers a return policy that allows customers to return their rentals at any time without penalty, which is part of their satisfaction guarantee.

Additional Services and Benefits: The company provides benefits such as a worry-free guarantee, which covers repairs and service during the rental period, adding value to their service.

Comparison with Competitors: Compared to other rent-to-own businesses, Rent-A-Center holds a strong market position with a wide range of products and services. However, prices may be higher than some competitors, and it's worth comparing terms.

Financial Health of the Company: As of the knowledge cutoff date, Rent-A-Center has been financially stable, which suggests reliability and the ability to maintain services for customers.

Community Involvement and Social Responsibility: Rent-A-Center engages in community activities and charitable giving, demonstrating a commitment to social responsibility.

Environmental Sustainability Practices: The company has shown an interest in sustainability, though specific practices and policies are not detailed.

Safety and Compliance Standards: Rent-A-Center adheres to safety and compliance standards relevant to the retail industry, ensuring that their products and services meet legal requirements.

Final Verdict and Recommendations: Rent-A-Center is a viable option for those who need furniture or appliances immediately but cannot afford to pay upfront. It's recommended to carefully review the rental agreement, consider the total cost of ownership, and compare with other options before committing.

How to file a complaint about Rent-A-Center?

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