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Rent-A-Center Customer Service Phone, Email, Contacts

Rent-A-Center
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4.5 2836 Reviews

Rent-A-Center Complaints Summary

84 Resolved
376 Unresolved
Our verdict: With Rent-A-Center's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
3:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rent-A-Center couch

Nina is a manager in Chatsworth ga and was the rudes person ever. I have had nothing but problems since me n my boyfriend sign the papers they were late on bringing me the couches and didn't even give us a call to let us know. Where they finally brought me the couches they told me it was gonna be so much off the couches bc they open it up in Tennessee and put it on there floor bc they didn't go get it when they were suppose to. They never ask me which payment method I wanna weekly, biweekly, or monthly. I wanna monthly I call three different weeks to get it switched over n they said they did but just turn around n put it off for a week, didn't tell me I had to pay extra or anything. I call the fourth time n they finally tell me I had to pay a reminder balance n a whole month payment up front to do it. I didn't have the money to pay 183.13 to switch it over this week so I just went on the app to pay the week price until I can switch it over next week. I tried it three different times it said my payment could not be process, so I went to look at my bank account and they charge me those three times I try to call the manager Nina to talk to her bout it. I was mad but was not being rude. I explained it to her and the first thing she says was well you pretty much paid the amount to switch it over laughing at me over the phone so than I got mad. That's no way to treat anyone. Than she goes on telling me it's not showing on her side and I tell her it's not bc it hasnt process yet. I came to the store she already giving me attitude I try showing her the proof and she didn't even wanna look at it. They told me they can't give me a refund back for my stuff I told them I didn't won't the couches back. He name is Nina Franklin. Please do something about her.

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The real manager fix it

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P
1:44 pm EDT
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Rent-A-Center customer service

I phoned the kinston nc location and inquired about getting a refrigerator and was told on the phone that it would require a $10 fee to start a new contract no credit needed and in most cases next day delivery and set up or next day if it was late in the day. Well i drove over there today and was told that they do not honor the $10 start program that it was only for corporate locations not privately owned stores however the $10 signage is posted all over this store and then was told it was credit based you can only get the $10 down if you are proved to be credit worthy with a bureau check.. This location or Rent a Center in general will NOT be getting my business or my money i dont have a lot to spend but i damn sure can choose who and where i spend it with. FYI i wrnt to Aarons got my fridge with dollar (one) down and taxes will be delivered tomorrow 08/17/2018 @10 am..so thanks for not renting to me got it cheaper and a lot less stress..

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9:48 am EDT
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Rent-A-Center call

Good Morning,
I have been a customer of RAC for more than 6 years all products have been paid in full. This week I was four days late and called to make a payment . I was greeted by David who was rude and indicated there would be an additional charge and I needed to pay 200.00 which has never been the case in previous incidents. I have had a great reputation with this company and continue to do business. My call ended with this gentleman threatening me and coming to my home to pick up my product after 4 days. I have never in my life dealt with business conducted in this matter and I am looking at other avenues to bring this to the highest level for review and immediate resolution. This is not helping the customer or great customer service. The best notice to the world is word of mouth and last thing anyone needs is a bad reputation for customer service . My name is Gina Freeman my husband is Kevin Freeman and we are dealing with your Patterson nj store . I am expecting a call or a return email on how this will be handled going forward.

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G
11:58 am EDT

Rent-A-Center refrigerator rental

I am a current customer for the Laporte Indiana location.. have a few things rented from there and am current with all appliances except the refrigerator which is a month behind. I called the store to ask them if we can pay off the 256.00 to avoid a pick up.. Lauren and Brittany were extremely rude and threatening with law action.
As a customer service place I expected more polite and professional attitude.
I was in a financial bind which drew me to the company for what I believed was an easier solution.
Understandably some people are not always punctual about payments but no everyone should be treated so rudely as I have been today.
Thank you for your time.

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1:46 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Rent-A-Center galveston rent a center

I went into the Galveston Rent A Center and signed an agreement for a beautiful Ashley Furniture couch on 07/10/2018. I have been calling for the past 2 weeks wanting to know when to expect it. Last week, on Friday, I was advised by J.J. at the location that it hadn't even been 2 weeks and it takes 2-4 weeks. I advised him that it in fact had been PASSED 2 weeks and almost 4 weeks. The manager finally got on the phone with me the next call I made that day and advised me of a situation that took place with the driver that was to be delivering the furniture to their store. According to the store manager, this took place on Friday and they were trying to get that driver back out to drop off my couch that should have been on that truck. However, here it is Wednesday 08/08/2018 and I still have not received my couch, nor do they know when I will receive it. This unacceptable. I have been waiting for a little over 4 weeks for my couch to be delivered to me. I even paid for a full month the day that I "ordered" this couch. I have been on hold with customer service at [protected] for over 10 minutes now with no luck either. I would really love for someone to call me back ASAP [protected]. I would also love to have my couch delivered. If it is not here by Friday, I will need a refund and will take my business elsewhere.

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A
5:20 pm EDT

Rent-A-Center customer service

This is most definitely not a company that I will ever recommend anyone to. This has been the absolute worst experience, at any given moment a person's life situation can change, literally at the blink of an eye. This company makes bad times 10x's worse, I've offered payments numerous times and have gotten the run around. One guy calls, I explain to him when I get paid and that I will have a payment then, that guy says OK. The next guy calls...the next day mind you... Nowhere near my payday and then when I tell him I already made arrangements with the other guy he tell me I can't make a payment... I've done alot of reading about this company and I now know that I was suppose to pick my payment schedule, not the salesmen. I also know that I never even received the the items that I put money down on... Again y'all took it upon yourselves to break my merchandise and replace it with items you picked out yourselves and then never talk to me about it not have me sign anything. Yet I'm being treated like I've done something wrong... I've threatened with theft charges, I didn't steal anything! I've tried to pay you people even though I didn't receive the items I wanted. Yet im still being treated as a criminal. I just spoke with someone in person and again... Not 30 minutes later my phone is ringing...this is literally insane! I'm sick of being threatened and harassed! Y'all get your money from me nomatter what... Y'all really need to change how you do business and most definitely the way you treat your customers.

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Update by Angelnacole88
Aug 06, 2018 11:37 am EDT

Y'all have now cost me my [censored]ing job! They said your constant harrassent at my work place was an inconvenience and was a distraction! DO NOT CONTACT ME AGAIN! LEAVE ME ALONE!

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R
12:36 pm EDT

Rent-A-Center beds

Me and my fiancé renting beds and bed set our house was condemned we lost everything in it the Hepburn store said they would revise contract can't see why paying insurance on it can't see paying for something that we don't have being it they were damaged by what is in the house to cause it to be condemned I'm hoping it can be resolved if not not doing business there

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Update by Robert Jarvis Jr
Aug 02, 2018 12:44 pm EDT

Me and my fiancé renting beds and bed set our house was condemned we lost everything in it the Hepburn store said they would revise contract can't see why paying insurance on it can't see paying for something that we don't have being it they were damaged by what is in the house to cause it to be condemned I'm hoping it can be resolved if not not doing business there

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N
9:37 am EDT

Rent-A-Center harassment/telling 3rd party personal information / customer service

Rent a Center Store :938 Kenmore Blvd
Akron, OH 44314
United States

First of all Rent a Center is very unprofessional. It first started with the delivery guy flirting with me.. asking me to invite him to my house... then joking on a very personal matter on more than one occasion.. next here I am yes struggle on my payment.. this guy is calling my phone back to back while I am at work.. first of all I've worked in collections for years when someone tells me that they are at work between such and such hours I make note of that and respect it... Also you are not allowed to tell a third party personal account information it is illegal.. I've asked nicely for them to stop coming to my house that is weird and makes me feel uncomfortable and they proceed to do so. Sit outside my house for 30 minutes at a time! Go to my friends house harassing her about me and herself speaking inappropriately.
Also, threatening people about warrants and arrests is also unprofessional and very harassing. I'm reporting all of this behavior to the BBB and the Attorney General.. I've have enough.

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5:33 pm EDT
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Rent-A-Center customer service

Employee was very nonchalant and unprofessional. Was unaware of the product, I gave the employee three options that I wanted to choose from, the employee put in the order without notifying me of which bed set she was ordering for me. The employee stated she would call me the next day to confirm delivery but never called. I do not feel confident in my purchase, I have already made my first payment and am unsure of when my furniture will be delivered.

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L
8:08 am EDT

Rent-A-Center mattress price

Hello the store location 3231 South Cobb We Smyrna, GA [protected]. Manager Recordo came to my apartment and told me I had to pay 210.00 before I return product. He took mattress back and then said i still had to pay 210.00 or they will proceed with a warrant to arrest me. I paid a total of 2040.00 on the product and I don't see how I still owed 400.00 on mattress. This is a very long story really need to speak to someone HIGHER UP. I CONTACTED CHANNEL 2 NEWS, and CHANNEL 6 NEWS ABOUT THIS STORE MANAGER RECORDO. I WOULD NEVER RECOMMEND ANYONE TO BUY FROM THIS COMPANY.

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7:34 am EDT
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Rent-A-Center threats made by employee

Rent A Center on 13930 Nacogdoches Rd in San Antonio, TX (P) [protected] keeps harassing me and now they have crossed the line. An employee by the name of David called my boss whom is a reference and told him how much I owed them and the last time I paid and he told him I played him which I'm not quite sure what he means by that and that he doesn't want to have to take things to the next level. I am sure aswell what he meant by that but I'm a little scared for my life. Now my job is on the line because David calls my job at least 2 times a day and gives whomever answers the phone a hard time. I'm humiliated because now my boss knows that I'm behind on my payment and that doesn't look good on my part. Not only am I scared because I don't know what David will do but that right there is illegal for him to do. I have asked him not to call my work because we aren't allowed personal calls but he calls more. I am also not sure why I'm having to pay because I was under the impression that I paid the total price when first buying the product.
I bought damaged sofas for 400 and I have my bank statement that shows that's what I paid. I was not given any paperworknor did I sign anything only signed the initial application. I honestly don't know what to do...

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9:23 pm EDT
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Rent-A-Center bedroom set

My name is Darrell Gibbs cust#[protected] and my complaint isn't about my payment because I had payment due on the 15th but I started a new job in the oilfield and I was going to be a little late for the first time. The me name is Star and she never once called me but called my daughter who's a reference on my application. That was very unprofessional because you suppose to call the customer first. Next she came to me and my fiance apt and her approach was my name is Star is Darrell here. She didn't say where she was from at all and this made my fiance look at that as if I was having an affair. Very unprofessional again.I gave her 60.00 and she wrote payment on the back of the door card. I was not happy about that as well as the queen bed from day one when it was delivered because it was missing the night stand that they had to go back and get and Star said it didn't come with one but when I went into the store on the day I set it all up I was told that it did by Janet George who was really nice and very professional. I wasn't satisfied with the bed at all, and the headboard has slack cuts in them for rails and footboard which I didn't get and the mattress and pillowtop is bad. They dropped off brackets for the bed but didn't put them together. So my thing us how do you have Mgmt running such a company with that type of attitude and not giving a damn about their customers. I will not al lo w this to continue and if nothing can be done about servicing your customers then rent a center will not get my business. I think I deserve better and a better service if you can't correct this problem. I have no problem paying but why pay for half quality and service.
Darrell Gibbs [protected]

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A
10:06 am EDT

Rent-A-Center harassment / stalking

These people are absolutely un professional and insane! I rented from the Stillwater Oklahoma location about 2 months ago, situation changed.. I have to told them DAILY when I will be bringing them their money and they continue to call call call everyday ALL day! They call my work witch is pissing my boss off therefor they are putting my job in jeopardy! They show up to my job witch is definitely not allowed...also pissing my boss off and yes my boss and I have both told them to stop showing up at my job and calling my job and yes they continue! If I lose my job over this there will most definitely be a lawsuit filed against this company...thay are disclosing personal information to family, friends and Co workers! When I CA them back to again explain when I will be In with the money they are rude as heck and threatening me with legal action! I never even received the merchandise I wanted! I signed papers for a 65" curved TV... The day they delivered merchandise they dropped the TV while loading it, claimed it was cracked at the store and they just didn't notice till they went to load it... BULL! I had just seen the TV the evening before and there was absolutely nothing wrong with it! They dropped it! Simple as that! They showed up with a regular 65" loaner! Instead of calling and asking if I wanted to proceed with the curved TV after screen being fixed or I would like to pick out a different TV! And based on other complaints lord knows how long it would have been before getting the curved TV back...i do not want a TV that has been dropped on the concrete...never did I ever receive a call even saying that they had my TV fixed and ready for delivery! I never even signed anything for this loaner witch has issues and is not the TV I purchased, I signed for a black glass stand...again... They took it upon themselves to pick out a different one for me instead of calling and asking me if I'd like to pick out a different one! The huge wooden/marbel stand THEY chose for me showed up all scratch and gouged up and missing parts! Are you kidding me? Is that y'alls version of customer service? It's about what the customer wants! After all the customer is paying for the stuff... Not y'all! The Xbox freezes...its not what the contract said...its a one s! Oh and the legs on the TV were so warped that I had to fold up cardboard and stick it under the back of each leg to keep the TV falling off of the stand! I had also informed them that my ex took the stuff when she left...they informed me that I am still responsible for making the payments...i agreed and told them when I would have the payment for them... They continue to call call call call call my cell phone and my work and show up at my job! Even showed up at a friends house thinking I lived there! That is plain rude! They mentioned taking me to small claims court and this point Im good with that because I received horrible customer service, the merchandise was not what I signed for and was damaged and I have been harassed and stalked...going to my job or calling my job was going to far...shwoing up at a friends house who wasn't even listed on my paperwork, to far! Disclosing my information, too far! This company should be shut down, they need to be stopped before they do something to harm some one or cost Someone their Job or home. Rent a center employees are very dishonest, rude and worst of all they are crazy... Do not buy anything from this company! Nothing! Not even a $50 phone! Stay away from these people they will make your life harder then it may already be, they will scare you, threaten you, stalk you, harass you, curse at you, steal your money and then say you never paid them, and they will disclose your personal information to people! Potential buyers be ware! This harrassent better stop! Y'all screwed me over...now y'all want to harass me like I've done wrong...piece of advise, let your customers pick out their own merchandise and stop acting crazy...be professional.

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7:23 pm EDT
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Rent-A-Center harassment

I literally owe 100 dollars on a bed that was just about 1300 dollars my payments are not due until Saturdays and every week they start calling Thursday show up at my house trying to take the bed then the witch at the counter goes oh they are just reminders well I don't need a thousand calls a day to my boyfriend's phone then mine to remember to pay you. I also pay the 3.00 a week for the protection ...which how it was explain to me if you can't pay your covered I did the math I have paid well over 100 dollars in that 3.00 protection plan that I never get to use because if I can't pay them they come to take the beds. Then they have the audacity to say oh your really good with payments do you want to rent something else...I will never ever rent for this company again!

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5:30 pm EDT

Rent-A-Center management manager in cedar utah

Sierra Hafen [protected]
830 Country Ln Santa Clara utah 84765
Youth Furniture twin trudle bed.
I rented this bed back in September or October finished paying for in feb i callwd to make the finally payment of about 499.00 was told by the general manager at the cedar location that my payment over the phone was only going to be 430.00 and because you closed down the st george location i would not be charged a 5 fee. After she took my payment of what i thought was 430.00 i looked at my bank account and and about 505.00 came out i called her back and she said that it wasnt really the 430.00 and she charged my the 5 dollars. She told me that they would sebd me a reciept and the 5 dollars. It is now july havent received the reciept or 5 dollars and then i get a letter in the mail saying i had 328.44 in store credit for my sons bed and i feel very upset and will not ever buy anything from rent of center again. I feel like that manager should have kept her word at the 430.00 and the 5 should not have been charged. I should have recieved that 5 abd receipt by now. I was over charged 70-75 because of what she said. She shouldn't have said something id she didnt know. I belive the manager is Courtney or Christina i know that it was the general manager that helped me. I have tried to call and talk to her since about 10:30 this morning and i called back again and she is still too busy to call me. I hope that you at corporate will makr this right. Thank you
Sierra Hafen [protected]
830 Country Ln Santa Clara utah
850 Country Ln Santa Clara utah was where the bed was delivered. 830 is my mailing address.

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9:25 am EDT

Rent-A-Center washing machine

My husband rented a washing machine in 2017. In early 2018 we had to send it in for repair. The staff member gave us a "loaner". We asked for 2 months where our original washer was because we were told it would be back in from repair in two 2 weeks! They gave us the run around over and over, even after my husband tried to pay the original one off while it was in repair. The manager told him he couldn't do that while we had the "loaner"! Here it is 5 months later and now we are being told that it is in the computer as a trade in! We NEVER AGREED ON ANY SUCH THING! I refuse to pay for a mistake they made! Contact me ASAP please! I will NOT pay another payment on this roach infested piece of crap that leaves brown streaks all over my families clothes! I Haven't made a payment in 2 months and won't do so until my origanl is back in my possession. We have been lied too, harrassed and bothered about something they done wrong! This is ridiculous! Thank you.

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2:34 pm EDT

Rent-A-Center service

I would like the distract manager of the Sidney, Ohio rent a center to call me at [protected] my name is Gwen Geier. I feel I am going to be over charged for a product. I was making a $77.19 payment every two weeks for a fridge and a stove. My cousin gave me her old stove cause she bought a new one and her old one wasn't that old. I returned the stove to rent a center in Sidney, oh and they said my new payment would be $63 and some change. This to me does not seem right that I only had $14 and some change knocked off my payment. There should be at least $20.00 taken off the payments. This needs to be looked into.

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3:53 pm EDT
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Rent-A-Center living room set

This is my first time renting from Rent a Center, at first everything was cool but I started receiving free payments after every fifth payment of 185.00 (every two weeks)y wife called me and told me that she got the email saying we got a free payment, so I was cool with that and called them and told them about the email and they still wanted me to pay a week behind because I call them too late for the free deal, the manager that I dealt with was being rude talking over me and didn't want to hear nothing I was saying, so I called them to come pick up the stuff and they try to tell me when they gonna come get it. THESE PEOPLE SUCK!

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11:42 am EDT
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Rent-A-Center customer service

My fiancee is renting a washer and dryer from the porter texas location. We call amd inform them that we will be a few days late. The very next day they show up while we are at work. And knock on my neighbors house asking them where we are. After they told them we are not home. She informs me that he proceeds to start taking pictures of my house and started messing with my dog. If nothing is done about this i will be filing harrasment charges for him taking photos of my property

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2:30 pm EDT

Rent-A-Center service

Hi I am filing this complaint against the rac I go to 6736 Hillcroft st Houston Tx 77081 the lady that works there is very rude to me I have been falling behind on my payments maybe 3 to 5 days late but I always manage to give them with late fees but I am feeling harassed by them they don't work with me she always sends her driver to my job to charge me and when I call her she says he is not going to leave until I give the payment causing me problems in my job today I asked her I wanted for them to pick up the couches and she said until I paid my payments that was due Saturday she could schedule them to pick them up

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Rent-A-Center Customer Reviews Overview

Rent-A-Center offers a range of rent-to-own furniture, electronics, appliances, and computers. Customers can choose from various brands and products with flexible payment plans, without the need for long-term commitments or credit checks. The company provides a solution for those who prefer to acquire items over time, with the option to purchase the rented products outright. Rent-A-Center also offers delivery and setup services, ensuring convenience for its clientele.

Rent-A-Center In-depth Review

In Summary: Rent-A-Center offers a convenient way to furnish your home with a wide range of products without the need for immediate full payment. Their rental agreements are flexible, and they provide various payment options to suit different budgets. While pricing may be higher than purchasing outright, the added benefits of delivery, installation, and the option to buy make it an attractive choice for some consumers. Customer service experiences vary, but there are numerous positive testimonials about their support. Rent-A-Center also takes part in community activities and has a focus on sustainability.

Overview of Rent-A-Center: Rent-A-Center is a rent-to-own retailer that provides furniture, electronics, appliances, and computers without the need for credit. They offer a lease model where customers can rent items and eventually own them, with no long-term commitments required.

Range of Products Available: The company boasts a diverse selection of products from reputable brands, including living room sets, bedroom furniture, large appliances, and the latest electronics and computers.

Rental Agreement Terms: Rent-A-Center's rental agreements are designed to be flexible, with terms that allow customers to return products at any time without penalty. They also offer the option to pay off items early and save on future rental payments.

Pricing and Value for Money: While the convenience of Rent-A-Center's services comes at a premium, with rental prices ultimately exceeding retail value, customers benefit from immediate access to items and inclusive services such as repairs.

Quality of Products: The products offered are generally from well-known manufacturers and are of good quality. Rent-A-Center ensures that rented items are in excellent condition before delivery.

Customer Service Experience: Customer service experiences can vary by location, but there are many accounts of helpful and attentive staff. Rent-A-Center provides customer support through various channels, including in-store, phone, and online.

Delivery and Installation Services: Rent-A-Center offers free delivery and installation for their products, which is a significant advantage for customers who are unable to transport or set up items themselves.

Flexibility of Payment Options: The company provides several payment options, including weekly, bi-weekly, and monthly plans, to accommodate different financial situations.

Online User Experience: The Rent-A-Center website is user-friendly, with a clear layout and easy navigation. Customers can browse products, manage their accounts, and make payments online.

Store Locations and Accessibility: With numerous store locations across the United States, Rent-A-Center is easily accessible for many customers. Store hours and locations are conveniently listed on their website.

Early Purchase Options: Customers have the opportunity to purchase rented items before the end of the rental term, which can result in significant savings compared to the total cost of leasing.

Customer Reviews and Testimonials: Reviews are mixed, with some customers praising the company for their service and product quality, while others have had less favorable experiences. It's advisable to read reviews specific to your local store.

Return Policy and Satisfaction Guarantee: Rent-A-Center offers a return policy that allows customers to return their rentals at any time without penalty, which is part of their satisfaction guarantee.

Additional Services and Benefits: The company provides benefits such as a worry-free guarantee, which covers repairs and service during the rental period, adding value to their service.

Comparison with Competitors: Compared to other rent-to-own businesses, Rent-A-Center holds a strong market position with a wide range of products and services. However, prices may be higher than some competitors, and it's worth comparing terms.

Financial Health of the Company: As of the knowledge cutoff date, Rent-A-Center has been financially stable, which suggests reliability and the ability to maintain services for customers.

Community Involvement and Social Responsibility: Rent-A-Center engages in community activities and charitable giving, demonstrating a commitment to social responsibility.

Environmental Sustainability Practices: The company has shown an interest in sustainability, though specific practices and policies are not detailed.

Safety and Compliance Standards: Rent-A-Center adheres to safety and compliance standards relevant to the retail industry, ensuring that their products and services meet legal requirements.

Final Verdict and Recommendations: Rent-A-Center is a viable option for those who need furniture or appliances immediately but cannot afford to pay upfront. It's recommended to carefully review the rental agreement, consider the total cost of ownership, and compare with other options before committing.

How to file a complaint about Rent-A-Center?

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- Summarize the main issue with Rent-A-Center in the 'Complaint Title' section.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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Your Voice Matters: Our Commitment to Genuine Reviews

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

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Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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Use this comments board to leave complaints and reviews about Rent-A-Center. Discuss the issues you have had with Rent-A-Center and work with their customer service team to find a resolution.