Sklum

From my personal experience I would advise potential clients to AVOID SKLUM AT ALL COSTS! These guys do not replace or reimburse you when they sell you defective products!

I bought 2 EXTERNAL garden armchairs at 190€ each advertised as FOR the GARDEN. After less than 1 year one of them has broken due to bad quality wood in 2 places. Their reaction? To immediately blame me and try and tell me that they are not guaranteed as they were exposed to the weather.

FIRSTLY, they have only been exposed to indirect weather as they are on a terrace that has an overhang.

SECONDLY, in the description of the product they are described MANY times as being suitable for the garden and there is absolutely no mention of protecting them from the elements!

Don't go near this company. It's a shame as they have nice looking furniture but they refuse to provide the sort of after sales service you would expect for the prices you pay!

I’m an interior designer 2nd time using sklum. This time I needed to return 2 stools as they were grey in colour instead of white.

The rug looked not anything as nice as in the photo. Simple you would think to do a return, but after emails nearly daily for a month. I have these items in the corner of my office and I want them gone and my money back.

I filled in their return forms umpteen times and they accepted the photos took my bank details and I was expecting a refund but they keep sending same emails like a robot is sending them.

There is absolutely no customer service. No phone number to get through on. Shocking!

My claim number: QXXZSBWCW.

Thank you mary smith

is just unacceptable. I ordered a chair from Sklum and it arrived damaged. When I contacted customer service, they were extremely unhelpful and dismissive. They even accused me of causing the damage myself! It was a nightmare trying to get a refund or replacement.

But that's not all. The quality of the chair was also very poor. It was flimsy and uncomfortable to sit on. I felt like I wasted my money on a cheaply made product.

And don't even get me started on the shipping. It took forever for my order to arrive, and when it did, it was in terrible condition. The packaging was torn and the chair was just thrown in there without any care.

Overall, I would not recommend Sklum to anyone. Their website is full of lies and their customer service is terrible. Save yourself the headache and shop somewhere else.

I gotta say, my experience with Sklum was pretty terrible. I ordered a table from them and when it arrived, it was all messed up. It was crooked and wobbly, and just not stable at all. I reached out to them right away to let them know what was going on and sent them all the evidence I had, but they're just dragging their feet and not doing anything about it.

Honestly, I feel like Sklum is totally violating my rights as a customer. They're not following their own return policy and it just feels like they're trying to scam me. I would definitely not recommend this company to anyone.

My order number is HHNVUHHDC, in case anyone from Sklum is reading this and actually cares about their customers.