terrible service!
My husband used Rent-A-Center when we moved to a new town. My husband then went away on military duty. While he was gone, I paid the bill. Now that he is back he pays it, it is his account. Once my husband returned from active duty, he fell into a little financial crunch. So he was late on his payments. I don't deny that HE owes them money, but why are they harassing ME!
His payment was due one Saturday but he couldn't make it to the store to pay it because I was in labor with our second child. They knew what was going on and still called my cell phone, 3 times, that day. I then spent 3 days in the hospital and for the first time he had to take care of our oldest child by himself - so he didn't make it. They knew that but instead of calling HIS cell phone, they called MINE, a total of 9 times during that hospital stay.
By the time I came home, they were POUNDING on my door, even though I had a 'New Baby Sleeping - Please Knock Softly' sign on the door. I ignored the door cause the baby started screaming and I then went to the store later and paid it.
The next time my husband was late they once again called MY cell phone 5 times in one day. When I spoke to them, I told them my husband will be in on his next day off, since when he goes to work and when he leaves work they are closed. They told me that I should use HIS credit card to pay it. Since I'm his wife, it will be fine. I told them that it was fraud for me to do that. I am not an authorize user on his card. They weren't happy and continued to call MY cell phone. By my husband's next day off, I received a warrant for the price off the computer - IN MY NAME! I didn't rent the product. My name wasn't on the application. It wasn't my account!
It got so bad that they came to my house when my mother was house sitting. She was instructed not to open the door to anyone. The Rent-A-Center employee banged on the door screaming 'I know someone is in there and I'm not leaving till you open the door.' Finally, my mother said something and they told her that they were looking for ME and she better open the door. Only after she explained the situation did he go away.
I don't doubt that my husband has this account with them and sometimes he is a week late. What I want to know is why they harass me but are so pleasant to my husband? They try to intimidate me and I am not connected with this account.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and cheating!
I work for RAC in ohio. recently transferred to another store due to an opening that took place. I was placed on a route that had been doing horribly over the past 8 months. it had 4 different account reps on it. including one who was promoted to a 'credit manager'. In the 8 weeks i have been on that route i have managed to get it to close (company standard 5.9%, our dm standard 4.9%) 5 out of 8 times. my opens, although high in the eyes of my DM... have varied from the low to mid 20's. The route was unmanageable before i took it over, and i have gotten it to hit almost all the numbers and grow. but. I was informed that due to my lack of hitting ALL numbers i was being placed on a 4 week action plan. 2 of those four weeks are holiday weeks. Apparently the so called credt manager told our DM that i was a dream to work with and i was oh-so-consistent with my numbers and i always maintained my routes. Which is true. Never a problem. but this guy. my store manager is so far up his but it's not funny. our jobs are constantly being threatened. I've been cussed at, yelled at, called names... treated like a royal sh** bag and this is just by my superiors. I have been with this company since august of 06. I know how to do my job. but i am being treated like i am a rookie that just got done with training. bets of all. My manager so enjoys taking advantage of the company. he drives the trucks home at night. Leaving march on them that could easily get stolen. but as we all know it would be the fault of the account reps. not his.
So what should be done, besides looking for another job? I'm tired of working with people that don't hold their own. our credit manager will not, i repeat, will not leave the store for anything. he does not run. he does not do money picks. He just sits in the store. thats all.
The only one worth a damn in our management staff is the sales manager.but he is constantly getting ### from our dm and the store manager regarding sales even though we average 25 deliveries a week. HELP! Stuck in a rut!
The complaint has been investigated and resolved to the customer’s satisfaction.
I can only give the same advice, quit. I understand how that may not be an option as I too work for RAC. It's not the 48 hour per week schedule, it's the wacky hours! Go in at 9am and don't get off until 8pm, who has time to look for another job. It's a catch 22 that keeps one "trapped" in a shi#@y work environment. Never a full weekend off unless your sick or use vacation time. When I was asked if I was willing to work weekends I NEVER imagined that would mean EVERY weekend of the year. Friday, Saturday and Monday are MANDATORY for all employees so not even two days off back to back without being sick or on vacation. There is no real reason why somebody couldn't be off one Saturday a month on rotation. Be off Saturday and work the "normal" day off. Just that little "give" would improve moral. I understand "give and take" but where is the "give" from headquarters? Did anybody other than SM's or higher get Christmas bonuses last year? I know all I received was a cheesey (not even truely signed) christmas card. If anyone at "home office" is reviewing this, keep the stamp this year aparently RAC needs the money and the card is really just a "slap in the face", hell, even my dogs got a better gift, they each got HUGE "meaty bones", maybey I should have given them the RAC card too add a little fiber to their diets.
Credit down but BOR and SMR up. We pick-up merchandise and it stays "on the books" and delinquent until the SM HAS TO take it off because the DM or some other upper management personel is about to visit. Keeping it on the books keeps the appearance of high BOR and/or SMR, but it prevents routs from "closing" so credit takes the hit. How about the so called "good customers"? Ever had a customer/customers that you were not permitted to call because they have a good history, with no regaurd given to how old the good part might be? I've cureently got 8 BOR out of 12 in the 7+ catagory that I am not permitted to even call. I have been instructed to mark it as if I called it but am not to actually call. These customers will "charge off" eventually but my rout gets to look as if I'm not doing my job until it does. I would love to leave this job, but I am a single mother and mine is the only household income. I want to leave but can't afford to, but I am deffinately trying to get out.
heres a tip! QUIT RENT-A-CENTER! they suck ### and are crazy stalkers...and the merchandise is not that great
rent-a-center stole speakers
I am writing a complaint to u about Rent-A-Center on 215 E University dr. Ste McKinney Tx [protected] Phone: [protected] LOC: 4714-M.
They came and got my sons Computer and they took speakers that were not theres and now they will not return them back and they said they gave Christopher Hernandez speakers and they in fact did not. We have since then tried being nice about it but they just being rude about it and i want to file this complaint against them, A white male came to get the computer and my Wife Deanna Hernandez called them back and told them about it and the manager said that he thought those weren't the speakers and said and I quote. "We will bring them back this afternoon." and they still wont give them back. They said they issued them adn instead they said they picked ours up instead and they are not required to give our speakers back. Basically they came in our house and stole our speakers. I want this complaint cause Rent-a-Center has stolen from one of there customers and they go against there suppose to do.
Thank You
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a store manager for Rent A Center. We have alot of customers that we service every day, and yes, mistakes like that happen sometimes. I would suggest that you go to the store (If you haven't already) and speak to the store manager. Remind him of the situation and he should give you the speakers without any problem. However, the issue may be that an employee didn't know about the situation and gave them unknowingly to another customer and now they are trying to "cover up" their mistake until they can get them back. If that is the case I would imagine the manager would rectify the situation immediatley by giving you another pair of speakers. If the ones that they have are not of the same quality of the ones that were accidently taken I would suggest that you request that the manager get permission from his or her District Manager to purchase a pair of speakers that would have been similar to the ones that were mistakenly taken. If all else fails you can call the customer service number...above all I apologize for this store for the situation that could have been solved so easily. I hoped this hasn't tarnished the reputation of all of our stores. I thank you for your business .
manager
My daughter rented a tv. They called and asked for payment asked them to wait for 2 days when she got paid. This was on Thurs. Her daughter got sick and she had to take her to the ER 2 days later which was Sat. 11/24, while she was gone the manager called and spoke to my 73 year old mom with no respect. He told her he wanted the tv. She told him she...
Read full complaint and 3 commentsstalking their customers!
I am also renting some merchandise from Rent-A-Center and I ran into some medical difficulties and was not able to pay for my merchandise a couple of times, but the kicker is that I ALWAYS kept in contact with the staff there to keep them informed of my situation and they were understanding... AT FIRST! I agree with another article that one posted on this site that states 'as soon as you've had the merchandise for a long period of time and are almost payed off then they want to start acting shady.' Now that I have been paying on my merchandise for over a year - they are all of the sudden not as understanding about late payments. Before it was like 'okay - that is fine pay us next week' or 'no problem we will just tack it onto the end of your payments' (which I hope everyone is aware that they are able to do that and believe they do), now that I payed them a month's worth of payments in one week they are still demanding more and want to come and pick up my merchandise. They will literally stalk you - they take their call of duty a little too far for my taste. Now what if they stalk the wrong person and get killed in the meantime? Is it really worth it to one of them? They have been known to block out their number when they call the house, sit at the end of your road until they see some movement and then try to jump out on you, they have been around the back of my house to look in windows, and they have even came in one of their own personal vehicles. Enough is Enough. Do they really pay these associates enough money to risk their lives by stalking their customers...
The complaint has been investigated and resolved to the customer’s satisfaction.
As someone else said, your tardy payments is basically theft of their money and equipment. You mentioned several times about the safety of their employee's as if you have intentions of hurting someone for trying to claim their property. Rent-a-Center is what it is, they rent out to high risk consumers and get paid very highly for their equipment. Anyone with any worth of their money would avoid rent-a-centers all together.
Make sure it's new on box.
Yes they'll offer to sell you a used one at a discount, but if you ever saw some of the houses they have mdse in, you wouldn't want it on your lawn let alone in your house.
The majority of renters don't take care of the mdse because they know it's not theirs.
i am thinking of buying a 27 inch toshiba high def T.V and stand from rent-a-center and had a salesman at my house to look at where my current T.V is which is a 20 year old RCA oak wood swivel base console
and want to replace it before it go's out. the salesman said they would sell
me the T.V out right no payments for 90 days and if not happy with it
i could return it and pick another T.V.
I am retired military and disabled i have not recieved my pension yet due to age and live off my and wifes social security and disability ao i cant afford to a $2000 for a T.V
I would like any input from anyone who has dealt with rent-a-center in the past or current and know if they keep thier word stand behind thier product, basic info that i may should know before making this
purchase please feel free to email me at ( sundance1@alltel.blackberry.com )
it looks good on paper but what are the hidden agendas i should look for.
thank you very much
J.W
Your tardiness is your theft. I hope you know that in the Rent-A-Center contract, you sign and agree that you understand missing a payment means you are officially in possession of what is Rent-A-Centers merchandise, and the companies money. Of course they will do whatever is in their power to do to get back what is rightfully theirs according to the contract that you signed. And yeah you may have gotten away with lateness for a while, but they, as a company, have certain numbers to hit and just because they let you go a few times, doesn't mean it's okay to go late whenever you want. Use your brain, be on time.
rip off its customers
This is a major business that intentionally rips off its customers. The business should not be allowed to charge so much interest and sometimes charges that are not explained. I was recently ripped off by RAC here in Galveston Texas. I had been a customer of RAC since 1998. My first purchased from RAC was a bunk bed set for my daughters and to say it wa...
Read full complaint and 28 comments
Maybe if you losers could learn to pay your bills on time there wouldn't be people calling you and coming to your home. Try learning that you have to pay for your toys. For crying out loud, at Rent a Center if you can't afford it all you have to do is give it back! Get real people!
If you're not paying for something that you're keeping, you are stealing!
if anyone does go there get a laptop and see if you can take it that day and if you can pay roughly around 12 weeks into it and then just quit paying for it. Because with rent a center they will not prosecute you after 8 weeks and yes they will blow up every reference that you have put down. but all your refernce has to do is just tell them to quit calling and if the peopke are good at whichever one they will not call anymore. because depending on how which store operates rent a center usually just charges the merchandise off i said laptop because it is the easiest.well beside a living room or a bed room.if you do that you will walk away with a new laptopfor little less than 500.
My fiancee has done the same thing with his payments. He used my parents number as a reference and they call their house three to five times a day if he has been late with a payment. I get anxiety when he is late with the money. They have come knocking on our door a couple times. Thankfully we have a big dog and they are scared of him. And I always find their notes on our door. The writing looks like a 5yr olds! I hate them so much. Oh yes and to make it better. The harassment started three days before the payment was even due!
this just happened to me In Prospect heights illinois...i had 2 rent a center employees try and brake into my house while i was home with my 5 year old son...They were beating on the door and telling me to open up, like they were the freaking police or something...they would not go away and told me that they were like loan sharks and that they would be back to my house if i didn't pay. I called the police and filed a report with them because it scared me to death. The police said it was illegal for them to do this and harrass me like this. They actually tried to use a credit card to brake into my house . I could see them through the peak hole. I was terrified. It was like a scene from the godfather. The police did go and tell them to leave me alone. DO NOT EVER GO TO RENT-A-CAENTER
I went to the one in Niles Illinois. they are unproffesional and take part in illegal opperations
-Ali
Prospect Heights IL