Red Lobster’s earns a 1.2-star rating from 3 reviews and 428 complaints, showing that the majority of seafood diners are dissatisfied with their meals.
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Should close this restaurant
Went to this location on 5/15/24 at 6pm. Maybe 1/2 full with people. Our waitress Taneyah(?) must have been new, she was slow. Took a long time to get our food, then when we received it was wrong. I asked her if she wrote down our order wrong, she said maybe. Never came back to refill drinks during meal. At the end we asked for to go cups and she only brought one person a drink. Just waited a long time for that. Other tables were complaining and asked for a manager and after 20 minutes, no manager ever showed up to their table. Find another restaurant, there are plenty around the area.
Recommendation: Don't waste your time
Specifically 98north Lakeland Florida
North Lakeland location
A Mix of Experiences at Red Lobster
As a seafood enthusiast, I ventured into the world of Red Lobster, a place where the ocean's bounty meets culinary delight. The journey was a mix of highs and lows, much like the ebb and flow of the tides. Some praised the impeccable service and delectable dishes, like the veteran couple who found solace in the warm embrace of exceptional hospitality. However, not all voyages were smooth sailing. Tales of disappointment echoed through the reviews, recounting cold dishes, long waits, and indifferent service. It seems the Red Lobster experience is as varied as the creatures of the sea. Despite the choppy waters, there are still gems to be found, like the best rolls, scones, and muffins ever tasted. So, to all fellow seafood adventurers, set sail with caution, for the waters of Red Lobster may hold both treasures and tempests.
zero if I could
This is a letter to Red Lobster Corporate to bring to your attention that our experience was horrible the night we went in to eat. I wanted to treat my husband to dinner at Red Lobster for all you can eat shrimp. When we arrived at 8:30 pm, we were told that there was a 15 min wait time due to being short staffed and they were all busy. So we sat at the bar for a cocktail. At 9:15 we brought to the bartenders attention that we may have been forgotten. She responded with that the host is a minor and needs to get breaks and he will be with us shortly. That was very strange. We were finally able to get a table and we were not greeted for at least 15 minutes (9:30). There was perhaps 10 tables of guests in the whole restaurant. I asked for a manager and I was told she was cooking so they sent out a supervisor (a server) which offered us a desert.
We finally were able to order and our server continued to complain about being short handed and that the establishment is very disorganized. This is not what I wanted to listen to while we were eating. By the time we received our dinners, we were told to order the extra shrimp right away because they were closing the kitchen. So needless to say, we did not get all we could eat.
While we were eating, I noticed that there was several tables very upset. There was a couple that was asking for a manager due to their food being cold, the manager never came and they walked out. Our server started to complain that this is the second table that has walked out and that she will be getting fired.
Overall, the whole experience was horrible and very unacceptable. We spent over $75.00 for dinner with drinks at the bar and we had nothing but drama and unprofessional staff. We never saw the manager and sat in a dining room with dirty dishes and no staff.
We have a choice of going to St Augustine or Daytona Beach. I hope the Daytona Beach location is better. Shame on corporate management to allow a beautiful restaurant to operate with chaos. Where was the GM with this mess going on?
I would love to have someone contact me for more details. I have been in the restaurant business for 40 years and I have never seen such a mess.
Recommendation: Don't Bother
Red Lobster Complaints 428
Both restaurants in Brown Deer and Wauwatosa,WI deserved to be closed down
Both Red Lobster restaurants in Brown Deer and Wauwatosa,Wisconsin deserved to be closed down,because the Black and White men/women managers are full of BS and full of crap! When I worked at Red Lobster from 1989 to 1994, The white men/women managers who worked at the Brown Deer Red Lobster was Steve Wegs,Rick Page,Jim Lubinski,Justin Matherne,Gerald...
Read full review of Red LobsterService
On 9/19/2024 at 15:36 I went into the Red Lobster on 32 Blanding Blvd Orange Park Fl 32073. I went in to order a dozen of biscuits (which I love). My server was Ms. Abigail C. I gave her my gift card from my birthday. Once she completed the transaction, I stood there with my hand out. She preceded to cash me out and as she was returning with the gift card...
Read full review of Red Lobster and 1 commentFeb,19,2024 poor service
Firstly, I would like to make a complaint involving your representative whom I talked to to get information about the Endless Lobster Fest that is on the 20th, tomorrow. She was rude in her tone, responses and did not know anything about the Fest. She quickly put us on hold without even saying she was leaving the chat. My husband hung up and I called back...
Read full review of Red LobsterIs Red Lobster Legit?
Red Lobster earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Red Lobster. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Red Lobster has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Redlobster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Redlobster.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Red Lobster and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Redlobster.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Red Lobster has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 428 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Red Lobster. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Lack of courtesy, respect and communication due to a backlog
On the eveing of Sunday Feburary 18, 2024 at 5:25 p.m. my family of 4 arrived to Red Lobster at 4415 W. Wendover Ave., Greensboro, NC 27407, to enjoy a lovely dinner as we had in the past. This evening was the worst experience that we have ever had to endure at any Red Lobster location from NYC to N.C. Okay, at any given time, as a consumer we know...
Read full review of Red LobsterManagement problem
We visited the Red Lobster in Gadsden, AL on Saturday, January 6th at 5 pm. It was only me and my husband. When we got out of the car, I immediately said I smell a skunk and my husband said or something else (meaning pot). We were told the wait time was approximately 55 minutes. During our wait in the main lobby I observed several of the cooks go in and out...
Read full review of Red LobsterNew hiree
I cannot Apply, let alone reapply successfully-speaking, to the Xavier Driver Located, in Yonkers, New York. I Am Experiencing Major Tech-Parsing Difficulties,' and Capabilities,' with respect to Gaining Access, within the red Lobster's Online Career Website-Portal. for It's indicating that It's Temporarily-Locked. Please Help. I Start Thursday; 12 Noon. I Cannot Continue Onboarding if My Account isn't Refreshed, let alone Momentarily, and Successfully; Un-Locked.
Mr. Angel M. Gonzalez
M: [protected] || [protected]@gmail.com || H: [protected]
Desired outcome: 18+
Confidential Information Hidden: This section contains confidential information visible to verified Red Lobster representatives only. If you are affiliated with Red Lobster, please claim your business to access these details.
Rewards program
On December 28, 2023 my husband and I ate at the Red Lobster in Traverse City, Michigan and were celebrating our birthdays. We spent nearly $150 and when the waitress tried to scan the rewards from the receipt, it would not work. She then entered the receipt info by hand and we paid our check and left. Two days later, no new points showed up on my account...
Read full review of Red LobsterTerrible customer service
It was Jan 2, 2024 @ 6p.m. Usually… I don’t have complaints about Red Lobster and I don’t even eat there all of the time. But last night was a nightmare! For the fact the restaurant is dead set where all the tourists come to probably dine in after the games at the SoFi the service should have been as if it were in Beverly Hills and I am a Inglewood...
Read full review of Red LobsterReservations
We attempted to make reservations for 12 people. The website only allows reservations for seven people or less. We attempted to contact the Location itself and they told us that we can only put the name in, but they can’t guarantee us a table for 12 people and that we would have to visit the website. So we got the runaround and I think you should change your policy within your corporate stores in order to allow reservations.
Confidential Information Hidden: This section contains confidential information visible to verified Red Lobster representatives only. If you are affiliated with Red Lobster, please claim your business to access these details.
Poor customer service and excessive waiting on the phone
I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service.! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and...
Read full review of Red Lobster and 1 commentservice
I sent several letters about my complant to your Orland office and not heard back from anybody! Mt wife and I went to your Maple Road location in Amherest N.Y. for our anniversary Sept. 29th and had bad service! I spent over $100.00 and will not go back to a Red Lobster again! You ran out of your Blue Moon beer special. How do you do that! order mora than 1...
Read full review of Red Lobster and 1 commentRed Lobster service in Inglewood California
On November 3, 2023 I was taken to the red lobster restaurant on Century Boulevard in Inglewood California for my birthday I arrive with my guest at 12:30 we were informed it will take 30 minutes to be seated. At 110 we seated and order taken. At 1:30 we receive one water and one lemonade and some bread, at 1:40 I received one beer I ordered at 1/50 we decided to leave because it was taken to long, the servers seem like they had an attitude, it was the worst experience I ever had at a Red Lobster restaurant and especially on my birthday.
Delivery order 10/26/2023 Miamisburg, Ohio 0038
Put in a delivery order on Red Lobster website, while staying at Hampton Inn, nowhere did it indicate this would be delivered by Uber eats or Doordash. Order was delivered on time but after going thru everyone's order there were several items missing of which were already paid for. When talking with the manager was told that I would have to look up the...
Read full review of Red LobsterServices and food
10/27/2023 went to take my bff out for her Birthday so we decided on Red Lobster on Telegraph road in Dearborn Height Michigan and the service was absolutely horrible the young lady who waited on my table had no interest in being at work I do understand during the all u can eat that she may have been a little tired but im a paying customer just like the ppl...
Read full review of Red LobsterBad Service
Hello There, I am writing to you regarding the Red Lobster on Sunrise Highway in Copiague, NY. I had received really bad service and attitude between the staff and manager today - Friday October 20,2023 at 12:10 PM It started with when I enter Red Lobster for lunch. There was no greeter, at the front. I waited 5 minutes and called into kitchen to see...
Read full review of Red Lobster and 1 commentBranson Missouri Location - August 26th, 2023
Can you provide me the person's address who owns the Red Lobster in Branson, Missouri. I documented a scenario that was unacceptable, sent the letter registred certified mail with return receipt and have NEVER received any response from this store. I am includig a copy of the letter I sent describing the scenario. It saddens me, the manager of the Branson...
Read full review of Red LobsterComplaint on Red Lobster in Pasadena Texas on Spencer Hwy
Went there yesterday Sept 16th 2023 with a dinner group of 40 people. Arrangements were made and verified weeks (3 or more) in advance. We got there at 3:30p and didn't get to walk out till 7:30p. Only 2 servers, took 1 1/2 hours for a glass of water. They took our order at 5:30p. Servers, staff, managers were terribly rude and I mean rude! Cold slaw was so...
Read full review of Red LobsterFood, service, etc, @ red lobster gurnee, il 60031
On the eve of Wednesday 9/13/23, My son and I went to have Dinner @ Red Lobster in Gurnee, ill. It was about 5:30ish, it was not busy at all. Service & Quality of food has gone down Tremendously at the Gurnee, ill Red Lobster. It was not busy At All. It took the waitress 10-15 mins just to ask us if we wanted a beverage - 10 mins latter we received our...
Read full review of Red LobsterVery poor service
My family and i went to Red Lobster in St Joseph Mo and recieved the worst service. Our waitress was the bartender and I honestly think she had been drinking. One of the meals we ordered wasnt even what my mother in law wanted and she ended up sending the meal back and ate nothing. The food she got tasted awful. The portions were unacceptable for the price...
Read full review of Red LobsterRed lobster service is horrible and food was cold and made me sick
I am so upset about my meal at Red Lobster in Billings, MT. The food was cold even tho the plate was hot. It took 2 hours to get and then on top of it I got sick. I never got my birthday Sunday because we were so upset and it took way to long to get anything. They didn’t have the small forks to dig the crab out with and took 20 minutes to even find the tool to crack it with.
I will NEVER GO BACK that place is a joke and a disgrace and waste of money.
I went out for a special occasion and they ruined it!
I used my ticket number but there was more than one. My daughter had a ticket as well. But didn’t have her receipt on hand.
We were there at 16:30 and did not get our check and Togo boxes to leave without my dessert at 18:44. That is RIDICULOUS
Desired outcome: Refund for both meals $75 at a minimum
Overview of Red Lobster complaint handling
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Red Lobster Contacts
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Red Lobster phone numbers+1 (800) 562-7837+1 (800) 562-7837Click up if you have successfully reached Red Lobster by calling +1 (800) 562-7837 phone number 4 4 users reported that they have successfully reached Red Lobster by calling +1 (800) 562-7837 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (800) 562-7837 phone number 9 9 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (800) 562-7837 phone number+1 (407) 734-9000+1 (407) 734-9000Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9000 phone number 3 3 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9000 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9000 phone number 2 2 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9000 phone number+1 (407) 734-9232+1 (407) 734-9232Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9232 phone number 0 0 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9232 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9232 phone number 0 0 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9232 phone numberMedia Contact+1 (407) 734-9641+1 (407) 734-9641Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9641 phone number 0 0 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9641 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9641 phone number 0 0 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9641 phone number
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Red Lobster emailscomplianceethics@redlobster.com100%Confidence score: 100%Supportmheintzman@redlobster.com99%Confidence score: 99%communicationeettori@redlobster.com99%Confidence score: 99%Communicationgiftcardservices@redlobster.com97%Confidence score: 97%support
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Red Lobster address450 S Orange Ave, Orlando, Pennsylvania, 32801, United States
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Red Lobster social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Red Lobster contacts
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