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1.2 437 Reviews

Red Lobster Complaints Summary

21 Resolved
406 Unresolved
Our verdict: If considering services from Red Lobster with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Lobster reviews & complaints 437

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5:54 pm EST
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Red Lobster food and online pick up

Ordered online went to pick it up got home I didn't get one of the dinners wild caught flounder with mashed potatoes side, also build your own 3 course combination didn't receive part of the order order of the coconut shrimp. My order was supposed to be ready and I still had to wait 20 minutes for it I showed up on time. Contact the store talk to her manager she said she noticed it after I left and they still didn't call me to let me know I had to wait till I got home to call. They've said they were send out a gift card I've had problems before and I never received the gift card before. Second time I've had a problem with this place I probably won't be coming back have to pay good money for good food and don't receive half of it.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:03 am EST
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When did the issue occur that resulted in them offering you a gift card? Sometimes something like that can take 6-8 weeks.

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2:26 pm EST
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Red Lobster disgusting meals

On Fri. 12/22/2017, my mother-in-law treated my wife & I to lunch at the Vineland, NJ Red Lobster. We eat at this location at least 6 times/year. I chose the Surf & Turf Feast with Caesar salad. My wife tried the "New" Pub Style Fish & Chips, since her favorite hand-battered fish & chips had been eliminated from the menu. My mother-in-law chose the Coconut Fried Shrimp with Caesar salad. First, the coffee served to me and my mother-in-law was bitter. Second, the lettuce in the salads was brown and wilted. My wife's meal came without the coleslaw that was supposed to come with the meal. Her fish was greasy and looked like frozen squished patties, not freshly made. She asked the manager why they eliminated the hand-battered fish & chips, but received a shrug of the shoulders and was told "Its something new." The roasted brussel sprouts that came with my meal were hard as rocks - totally inedible. The stuffed baked potato that came with my meal was a flattened pancake under the shrimp in sauce that was rock hard, again inedible and couldn't be cut into with the steak knife I was given. My sirloin steak was tough and my lobster tail was way over cooked and tough. My mother-in-law's shrimp was good, but the pina colada sauce was lumpy and nasty tasting. Her steamed broccoli was inedible. My wife was finally served her coleslaw but it was poorly made and nothing like we are normally served. The manager brought out another potato, but it too was a squished rock that was inedible. This was the worst meal we have ever had at a Red Lobster. The chef ought to be ashamed of himself for serving such food. The manager did nothing to assuage our disgust for our meals. We will not be back.

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12:46 pm EST

Red Lobster service/food quality

On Thursday, December 14th me, my son and daughter-in-law visited the Langhorne, Pa Red Lobster. After a long evening of Christmas shopping we decided to stop in for dinner around 8 p.m. There was only approximately 3 other "parties" waiting to be seated. After several times of checking with the hostess and many people seated before us, we finally were seated 45 minutes later. It then took 15 minutes before we were greeted by our server. Then another 15 minutes before she returned with our drinks and to take our dinner order. My son and daughter-in-laws came out probably 30 minutes later but somehow my dinner order was "lost". It arrived 20 minutes later after supposively being expedited it was brought out and not cooked as ordered. After this experience I don't know if or when we'll be back.

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11:43 pm EST

Red Lobster food n service

Dec 20, 2017 ate at Red Lobster in La Mesa, Ca. Ate at a booth in the bar area that was so tight u could barely fit in between stationary table n chair! Service was terrible got our drinks way after our appetizers! Had to ask where our drinks were. The Ultimate dinner was served without butter, n was ice cold! For $30. I expect hot food! I was almost thru with my meal when I finally got the butter that usually is served with meal n extra lemon I ordered when the so called manager had left our entrees! The first time I ate here in Oct service was terrible but food was great! This time service n food was awful!

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7:04 pm EST

Red Lobster customer service and food

On Dec. 15, 2017 we decided to take our Grand Mother and Parents to Red Lobster in Southgate, Michigan. It was her 90th. birthday and she had never been to Red Lobster, Our initial wait was about 40 minutes because it was crowded. Our wait person was not at all concerned about our complaints. My dad said not to complain, but we did. Our foods came to us at seperate times, some were cold, some were hot, our appetizers (Salads) were not of quality, (Core peices of the salad and some leafs were rust colored) My wifes steak was bloody and had to be sent back. I had asked for the manager and was told that the manager was not available at the moment. My father then told me to forget about it and pressed through with food that was cold, food that was uncooked, and spoiled (Salad). We paid our tabs individually and left, vowing to never visit this Red Lobster again and to tell everyone we could about the service and attitude of the business.n There were approxiamately 12 of us. My families order came to over 70 dollars and I was not a happy customer.

Juan Washington / 251 Beechwood / River Rouge, Michigan 48218

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1:48 pm EST
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Red Lobster product/service

Visited north miami redlobster for lunch. Drinks took over 6min to get, (1 coke, i water, and i alcoholic drink) not busy and only 2 guests at the bar. We ate in dining room.we order 3 fish and chips . Lunch came out and fish was totally absorbed with grease, probably because it was cooked and then redropped in fryliater to heat back up . Coleslaw came out 3 min after our lunch. Server was friendly but this place needs serious training! Protecting the brand should be #1 and managers need to be held accountable when standards are not being held.

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6:51 pm EST

Red Lobster food and service

Visited the Red Lobster in Elkhart, Indiana last night for dinner. The service was terrible but at least the waitress was honest when she said she was TIRED!

My wife never received her clam chowder and the biscuits were terrible. Our entrees were not very tasty and very late arriving. For what we paid for our meal, we could have gone across the street and had a nice steak dinner.

Finally, whoever makes the decision to not celebrate Christmas should be FIRED! No Christmas decorations were to be found in this restaurant, how sad. Don't you realize OBAMA is no longer president and we can celebrate Christmas again.

It will be a longtime before we visit another Red Lobster.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:50 am EST
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The Christmas aspect of your complaint is silly. Not everyone celebrates Christmas and some people just don't like decorations (they may not have the time and/or funds to put them up either). If you're going to complain about it, why not offer to pay for and hang up the decorations yourself? I'm sure they would happily accept your offer.

If you're going to complain about In regards to the food, did you ask to speak to a manager to provide your feedback?

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:53 am EST
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By the way, expecting someone to be fired simply for deciding not to put up Christmas decorations does not seem to be within the Christmas spirit. I'm guessing you celebrate it differently than most.

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9:15 pm EST

Red Lobster everything

We haven't been to a Red Lobster in 5 years due to horrible service and cold food, but we thought what the heck maybe things have changed. Well we were wrong. By far the worst service I have ever expiernced. It took the waiters 20 minutes to bring menus and get our drink order. Another 30 minutes to get our food order. When the food finally came everything was cold, overcooked and the steak was was bland and tough that a chainsaw would have dulled trying to cut it. The manager told the waitress to get our table free deserts. In the mean time the table behind us had a jin and tonic spilled on one of the customers lap. Which also happened to my wife the last time we were there (deja vu). Back to the desert, after 30 minutes of waiting we went to the hostess paid our check and left. For 20-30$ a plate would expect a much better expiernce.

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3:29 pm EST

Red Lobster product availability

I went to Red Lobster this afternoon and had a great waiter/bartender. I ordered brussel sprouts as a side and was soon told that they were not available and then I ordered green beans. About 15 minutes later, the waiter told me that they were also out of them. I told the waiter I was no longer interested in another side and asked for some sort of a discount. The waiter spoke with the manager who audibly told him that it was his fault for not informing me that they were out of green beans, he should have known. The manager did not apologize to me at all, instead repeatedly tried to get me to order broccoli, which I don't like. The manager gave very poor customer service and did not validate my complaint.

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9:27 am EST

Red Lobster service

For our anniversary I decided to take my husband and our children to red lobster. It is his favorite place to eat. The wait wasn't to bad for a seat. However it took forever to get our drinks after we sat. The server got our orders and the food took what seemed like an eternity. Some dishes came out cold . The lettuce in my salad was wilted. The server was to busy to care or check in on us much at all. So refills were not an option. I was going to say something to her but my aggravation was high, the kids were getting sleepy and grumpy from the long wait of everything. It's fair to say it was our worse experience ever at a Red Lobster. We just paid for the food and left disappointed.

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9:14 pm EST
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Red Lobster dining and manager

On November 30, 2017 my family took me to Red Lobster in Cave Spring's Mo. Worst food and experience. It took 30 minutes to get our so called Bloody Mary's because no bartender was working. It took an hour to get our cold food, because as the manager stated there was a large group that was more important, than our table of 4. My Birthday was ruined and a waste of ($105.00). The next day I called to speak to the manager and she acted as we were in the wrong for not complaining at that time and why wouldn't we want to wait another hour for food that should have been of good quality in the first place. Very dissatisfied and disappointed for feeling like my family and I wasted our hard earned money, ruined my Birthday and was only offered a $50.00 gift card.

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2:51 pm EST

Red Lobster management etiquette

On March 15, 2017 my wife and I went to a Red lobster, located in Elyria, Ohio.
The occasion was are 36th wedding anniversary. When we entered the restaurant, there were two greeters at the door, along with a third employee. We later discovered that the third employee/greeter was the manager, a white female. I gleefully announce to all, that this was are 36th anniversary. The two greeters talk to us, laughed, jokes and congratulated us. The manager never said a word. We've been to dozens of restaurants over the years, and at the very least, you get a cupcake. Very disappointing... She never even came to the table and wish us a happy 36TH anniversary.

The last time we patronized Red lobster...

Larry B. Jones
[protected]@outlook.com

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5:27 pm EST

Red Lobster red lobster west mifflin pa

My name is Jamie Powell. Last night on December 1, 2017 I stopped to have dinner at Red Lobster in West Mifflin Pa. with my boyfriend before we planned to go Christmas shopping for my two children. We had saved everything we could and we both work but don't make a lot of money. All together we managed to save a little over $1500 dollars. We paid our waitress and we left the restaurant. Once we got to the mall to start our Christmas shopping we realized my boyfriend had forgot his wallet on the table at Red Lobster. Immediately I called the restaurant. A girl answered I explained who I was and what happened. She placed me on hold so she could check the table we were sitting at. After a few minutes she got back on the phone and told me yes she found it and we could come pick it up. Unfortunately when we came back a young man who said he was the manager handed us the wallet. But all the Christmas money was gone. I asked him what happened because the girl I talked to who found it said it was exactly where I told her and money was still in it. Devastated we asked to please talk to the girl who answered the phone. He said no thats all that was handed to him and wouldn't investigate his employees. We asked him as the manager to please call the police. He refused and said absolutely not. I can't understand why a manager wouldn't want to help a customer. I know this letter might not help us get the Christmas money back. We aren't bad people and desperately tried to give our kids a good Christmas this year that is impossible to happen now. It took us all year to save that. I read about a homeless man who found $10000 dollars and returned it not taking anything. I can't understand why a person could be so heartless to just take the money especially at Christmas time and when they work hard everyday just like we do. I hope whoever reads this will please find it in your heart to help us. My name is Jamie Powell my phone number is [protected]. And my address is 706 Summit Ave Glassport PA 15045. Please help us and make this right. Something is clearly wrong when a manager refuses to even call for help when a customer asks for it. I pray that God will guide us through this and that corporate red lobster will do everything in their power to investigate this and give us some answers. Thank you.

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6:06 pm EST
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Red Lobster hair in my food

Last night I had the worst experience dining at your neighborhood location in Meridian MS. Me and some friends drove 35 miles for a birthday dinner. We arrived at the restaurant, was seated immediately and I ordered the full course feast deal that had different sides and a main entree and dessert. I received my food, the soup was cold and the salad had lettuce that was withering and old, but I attempted to not complain due to the fact I felt the main entree would be enough to suffice for my dinner. I received my entree which was shrimp linguini and maybe ate about 3 forks out of it and saw a piece of hair in my sauce. This is the 2nd time in a year I've found hair in my food but the first time I decided to just let it go after the manager was understanding and nice. However, the waitress was called over and took my plate, returned later to ask me did I want another plate made. I responded and told her that I didn't want the pasta ever again due to that same issues twice already. The manager never came over and spoke to me, and the restaurant wasn't busy so she wasn't concerned about a customer who spends their money, and she still didn't come talk to me until I got my ticket and the waitress had charged me for the full dinner. After the manager decided to come check, she explained that since I ate some of my food, she only could discount me $4.00. I tried to explain that the food wasn't worth it and I only complained after I found the hair in my main entree. I figured if the main entree was food, I wouldn't ever complain about a few sides. I told her the salad had bad lettuce and the soup was cold. She did not care, she said she did what she could do. I am very disappointed and dissatisfied with the service I received from the restaurant. I would rather drive 72 miles to another location than visit that one again. I wish the manager cared more but she did not. I paid for my food and left and I told the waitress this was the last time I would be spending my money at their restaurant.

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8:57 pm EST

Red Lobster all you can eat shrimp

November 14, 2017. My family went out for all you can eat shrimp just after lunch hours. There wasn't anybody in there. The service was terrible. I couldn't get refills on anything, even water. We go there often, that was the worst. I hope you could help me and compensate my family to keep us coming with truly great results
Thank you for your consideration into this matter.
Unhappy customer.
Again thank you.

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pobarjenkins
Minneapolis, US
Nov 28, 2017 12:41 am EST
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Did you ask for a manager while you were there?

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10:45 pm EST
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Red Lobster service

Reference #TS156346L My check # 14795
On November 17, 2017 Celebrating my twins nieces 9th birthday at 2579 Cobb Parkway location it was about 25 children and 10 adults. And they only give us two waiters . It was horrible the manager set the wait staff up for failure . My food was horrible the shrimp was hard . My waiter Leigh B. Did the best she could she got everyone order right, I feel if we had about four waiters it would have been a great experience. My sister made reservation so the location was aware of how many people will be attending, so there is no reason why this location was not ready . If they were short of staff the manager should on try to call other location to see if they had any staff that will like to look at Cobb Parkway location. The manager set the wait staff up to have a successful night. I feel that the manager made need to take so leadership classes.

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10:16 am EST

Red Lobster food and service

Hello me and my husband wanted to celebrate our birthday by going to red lobster one of our favorite restaurants and we was so upset with the food and service..we order multiple things my salad haf hair in it and my husband lobster was over cooked we order more biscuits that we never got and the server barley came to ask how our food was if we need refills on our drinks nothing just rude..the kids at the front joking and talking about the customers as they come in and out ..i couldn't believe it the place was so unprofessional im still in shock..i was so upset the fact i really wanted me and my husband to enjoy ourselves and our bill came to 60 something dollars..the server never asked if we even wanted dessert..ok my rant is over just thought yall should know.

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7:00 pm EST

Red Lobster eddie the hostess

We attended the Williamsport, PA Red Lobster on November 11, 2017. We called in ahead of time for 7 people. When we arrived we told Eddie the hostess that there was only 5. He repeated it back. Then on multiple occasions told us that our party of 5 was coming up. 20, 0000 people later he said, "You're a party of 7." And we said, "We are a party of 5 and we told you that." And he acted surprised! And when we looked at him, this psycho [censor] tips his head to the side and smiles! And said "Good thing your party is next then!"

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9:38 am EST
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Red Lobster customer service/ managerial staff

I was a new hire with the red lobster company. I had a very difficult time with the staff. Over all I was a very good server making the establishment over $15, 000 in the two months that I was there. My sales were up my liquor sales were up, and my add on's were up. However I was viciously bullied by Willie Esterling, he would clear my order screen if I rung in a table. Which made it really difficult to bring the food for guests in a timely manner. I was told on numerous occasions that we were 86 Salmon, Broccoli, and snow crab legs. This was really disheartening to experience as a lot of the major meals have these items illustrated in the Red Lobster menu. The line cooks are selling marijuana to the staff, as well as the staff using and holding drugs while serving guests. When I went to the GM to explain what I was experiencing I was told that they would look into it, however nothing was ever done. Last week Willie Esterling ordered in a mozzarella cheese stick that was sitting in the window for at least a hour. Noone claimed it, and other servers were already tasting from it. When I decided to get one Willie saw me and asked me to leave the premises. I was then fired for eating a burnt mozzarella cheese stick out the window. I was told $9, 000 a month is lost in food that wasn't sold, so whenever a manager witnesses someone eating food that isn't a paid it is a terminal offense. I honestly feel like this Red lobster needs a serious investigation, with the removal of certain managers who are doing this to people. I was two months in learning from what I saw other Servers do. It is not right. Servers were ordering food for them selves during the endless shrimp, and telling me if I was hungry just ring in a refill order and keep it for yourself. Yet they are still employed. I was singled out, and discriminated against because of my religion, and background.

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4:49 pm EST

Red Lobster melinda vander vieran is racist and prejudice against black co-workers

Melinda Vander Vieran is racist and prejudice against black co-workers at Red Lobster! In 1994 to 1995 Melinda Vander Vieran cost black co-workers to walk out and quit their jobs at Red Lobster Brown Deer (Milwaukee) Wisconsin. Sue Stinefast-Grabowski fired Red Lobster manager Justin Matherine in 1994 and hired new manager Melinda Vander Vieran. Melinda does not want no black co-worker to make it through Red Lobster. She cost Rennard Cotton, Antoine (Uno) Bluntson, Dwight Williams their jobs at Red Lobster. Melinda Vander Vieran got fired for stealing money at Red Lobster in 1995. Melinda was greedy and had to steal money from Red Lobster. Melinda does not deserve to be restaurant manager at Red Lobster and She doesn't deserve to work at Red Lobster! Melinda is bad for business, restaurant management and bad for Red Lobster!

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pobarjenkins
Minneapolis, US
Nov 09, 2017 3:22 am EST
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Do you have any proof or evidence that she has discriminated against the employees? All of the issues you have stated occurred over twenty years ago. If she is still working there and exhibiting this behavior (and you have evidence), you should forward this information to the corporate office.

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pobarjenkins
Minneapolis, US
Nov 10, 2017 1:55 am EST
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Replying to comment of

Not sure what I did to warrant that response but okay, sure.

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KarlaGriggs
, US
Jan 09, 2020 12:42 pm EST

I worked at Red Lobster when Melinda Vander Vieran was the manager in Wauwatosa, Wisconsin. Melinda was prejudiced against black people and black co workers. That's the Truth!

Red Lobster Customer Reviews Overview

Red Lobster is a popular seafood restaurant chain that has been serving customers for over 50 years. The restaurant is known for its fresh seafood, delicious cheddar bay biscuits, and friendly service. Red Lobster has received numerous positive reviews from customers who have enjoyed their dining experience.

One of the most commonly praised aspects of Red Lobster is the quality of their seafood. Customers rave about the freshness and flavor of the fish, shrimp, and other seafood dishes. Many reviewers also appreciate the variety of options available, including grilled, fried, and steamed seafood.

Another positive point mentioned in Red Lobster reviews is the restaurant's atmosphere. Many customers enjoy the cozy and welcoming ambiance, which is perfect for a casual dinner or a special occasion. The staff is also frequently praised for their friendly and attentive service.

Red Lobster's cheddar bay biscuits are a fan favorite and are often mentioned in reviews. Customers love the warm, buttery biscuits and often order extra to take home. The restaurant's other side dishes and desserts also receive positive reviews.

Overall, Red Lobster is a popular choice for seafood lovers looking for a delicious meal in a welcoming atmosphere. With fresh seafood, friendly service, and tasty sides, it's no wonder that Red Lobster has received so many positive reviews from satisfied customers.

Red Lobster In-depth Review

Overall Rating: Red Lobster is a fantastic seafood restaurant that offers a delightful dining experience for seafood lovers of all kinds. With its wide variety of menu options, excellent service, and inviting ambiance, it is a great choice for a delicious meal.

Menu Variety and Quality: Red Lobster's menu is extensive and offers a wide range of seafood options, from classic favorites like lobster and shrimp to innovative dishes like seafood-stuffed mushrooms. The quality of the seafood is exceptional, with fresh ingredients and flavorful seasonings that enhance the natural taste of the seafood.

Dining Experience: The dining experience at Red Lobster is top-notch. The restaurant has a warm and inviting atmosphere, with comfortable seating and a pleasant ambiance. The staff is friendly and attentive, ensuring that your dining experience is enjoyable from start to finish.

Service Efficiency: The service at Red Lobster is efficient and prompt. The staff is well-trained and knowledgeable about the menu, making recommendations and answering any questions you may have. They are also attentive to your needs, ensuring that your dining experience is smooth and enjoyable.

Ambiance and Decor: The ambiance and decor at Red Lobster are tastefully done, creating a relaxed and inviting atmosphere. The restaurant is decorated with nautical-themed elements, creating a coastal vibe that adds to the overall dining experience.

Value for Money: Red Lobster offers great value for money. The portion sizes are generous, and the prices are reasonable for the quality and variety of seafood dishes offered. The restaurant also frequently offers special promotions and discounts, making it even more affordable.

Special Offers and Promotions: Red Lobster regularly offers special promotions and discounts, making it a great place to dine on a budget. From seasonal specials to loyalty rewards, there are plenty of opportunities to save money while enjoying delicious seafood.

Accessibility and Location: Red Lobster has multiple locations across the country, making it easily accessible for seafood lovers everywhere. The restaurants are conveniently located in shopping centers and busy areas, making it a convenient choice for a meal out.

Online Ordering and Delivery: Red Lobster offers online ordering and delivery services, making it easy to enjoy their delicious seafood from the comfort of your own home. The online ordering process is user-friendly, and the delivery service is efficient and reliable.

Customer Service: The customer service at Red Lobster is exceptional. The staff is friendly, attentive, and knowledgeable, ensuring that your dining experience is enjoyable from start to finish. They are also responsive to feedback and strive to make every customer's experience a positive one.

Hygiene and Cleanliness: Red Lobster maintains high standards of hygiene and cleanliness. The restaurant is clean and well-maintained, and the staff follows strict hygiene protocols to ensure the safety and well-being of their customers.

Sustainability Practices: Red Lobster is committed to sustainability practices. They source their seafood responsibly, ensuring that it is harvested in a way that protects the environment and preserves the seafood population for future generations.

Social Responsibility Initiatives: Red Lobster is actively involved in social responsibility initiatives. They support local communities and charitable organizations, making a positive impact on society.

Allergen Awareness and Accommodations: Red Lobster is highly aware of allergens and provides accommodations for customers with dietary restrictions. They have a dedicated allergen menu and are willing to make modifications to dishes to accommodate specific dietary needs.

Special Dietary Options: Red Lobster offers a variety of special dietary options, including gluten-free and vegetarian dishes. They have a separate menu for these options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Beverage Selection: Red Lobster offers a diverse beverage selection, including a variety of wines, beers, and specialty cocktails. They also have non-alcoholic options like mocktails and soft drinks, ensuring that there is something for everyone.

Seafood Sourcing and Sustainability: Red Lobster is committed to sourcing seafood sustainably. They work closely with suppliers to ensure that their seafood is responsibly sourced and meets high-quality standards.

Freshness of Ingredients: Red Lobster prides itself on using fresh ingredients in their dishes. The seafood is sourced daily and prepared with care, ensuring that every bite is flavorful and delicious.

Portion Sizes: Red Lobster is known for its generous portion sizes. The dishes are satisfying and filling, ensuring that you leave the restaurant feeling satisfied.

Wait Time and Reservations: Red Lobster can get busy, especially during peak hours. It is recommended to make a reservation to avoid long wait times. However, even if you have to wait, the staff is efficient in seating customers as quickly as possible.

Staff Knowledge and Friendliness: The staff at Red Lobster is knowledgeable about the menu and seafood options. They are friendly and approachable, making you feel welcome and comfortable throughout your dining experience.

Payment Options: Red Lobster accepts various payment options, including cash, credit cards, and mobile payments. They strive to make the payment process convenient for their customers.

Loyalty Program: Red Lobster offers a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive benefits and discounts.

Gift Cards: Red Lobster offers gift cards that make for a great present for seafood lovers. The gift cards can be purchased online or at any Red Lobster location, making it a convenient gift option.

Overall Recommendation: Overall, Red Lobster is highly recommended for seafood enthusiasts. With its delicious menu, excellent service, and inviting ambiance, it is a great choice for a memorable dining experience.

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Contact Red Lobster customer service

Phone numbers

+1 (800) 562-7837 +1 (407) 734-9000 More phone numbers

Website

www.redlobster.com

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Use this comments board to leave complaints and reviews about Red Lobster. Discuss the issues you have had with Red Lobster and work with their customer service team to find a resolution.