CB Casual Dining Red Lobster 296 N University Dr, Hollywood, FL, 33024, US
Red Lobster company logo
Red Lobster
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Red Lobster company logo

Red Lobster

296 N University Dr, Hollywood, FL, 33024, US
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1 complaint
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Working hours
11:00 am - 10:30 pm
11:00 am - 10:30 pm
11:00 am - 10:30 pm
11:00 am - 10:30 pm
11:00 am - 11:30 pm
11:00 am - 11:30 pm
11:00 am - 10:30 pm
8:01 pm EST
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Red Lobster - Poor customer service and excessive waiting on the phone

I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service.! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and after being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager. I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious. This place is hood af. They should close this location down!

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R. Car.
, US
Dec 22, 2023 11:40 am EST

It probably wasn't even the manager. It was probably some random employee. What location is this? Red Lobster is just awful anyway: tiny, overpriced servings of frozen seafood.

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