Red Lobster reviews and complaints 1
View all 427 complaintsRed Lobster - Poor customer service and excessive waiting on the phone
I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service.! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and after being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager. I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious. This place is hood af. They should close this location down!
Latest Red Lobster Reviews
Do not hire Justin Matherne, Ed Travis and Melinda Vander Vieran as managers Feb,19,2024 poor service Lack of courtesy, respect and communication due to a backlog Management problem New hireeGiving a Voice to Consumers
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It probably wasn't even the manager. It was probably some random employee. What location is this? Red Lobster is just awful anyway: tiny, overpriced servings of frozen seafood.