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4.2 770 Reviews

Re/Max Complaints Summary

40 Resolved
150 Unresolved
Our verdict: When using services from Re/Max with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Re/Max reviews & complaints 198

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12:00 am EST

Re/Max Mixed Experiences with Remax Success

After reading various reviews about Remax Success, it's clear that the experiences are quite mixed. Some customers have highlighted positive interactions with dedicated agents like Tyler, who are honest and hardworking. On the other hand, there are concerns raised about communication issues, lack of transparency, and questionable practices by certain agents. It seems that the quality of service at Remax Success can vary significantly depending on the specific agent you work with. Potential customers should approach with caution and ensure clear communication and expectations are set from the beginning to avoid any potential disappointments.

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6:54 pm EST
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Re/Max Great place to look for property and Agents

If you are looking for property or an agent in a new area, check out remax.com. They have a great system for searching for properties and for qualifying Agents.
You will be put in touch with one agent that can help you through the process and not be shuffled around every time you do another search.
Great place to search.

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4:05 pm EST
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Re/Max Nahid Moradi, PA Remax Agent

My husband and I are from out of state and contacted Ms. Nahid Maradi to help us find a second home south of Orlando. She is amazing, really took the time to find out exactly what we were looking for and was very patient with us. I would HIGHLY recommend Nahid Maradi to everyone, you won't be disappointed because she is professional and very kind.

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  1. Pros
    1. Global Brand Recognition
    2. Extensive Property Listings
    3. Expert Agent Network
    4. Innovative Marketing Tools
    5. Robust Training Resources
  1. Cons
    1. Higher commission fees compared to discount brokers.
    2. Inconsistent agent experience across franchises.
    3. Limited in-house services compared to full-service brokerages.
    4. Some markets have intense competition with other big realtors.
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Re/Max Luis A Cedrez

Luis A Cedrez he's very excellent realtor I am very satisfied with what he help me find my house he made us feel like if he knew us for years I feel so comfortable when I met him for the first time to have him like a realtor he takes his time to find the right house or property he's not like the other realtor that don't even care that they just won their commission Luis is the best realtor to work I hardly recommend him.

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Re/Max Andrew Williams

The agent who assisted in selling our house in Brampton was Mr. Andrew Williams. The house was sold on June 14/ 2021 and was on the market for 5 days only. It was sold well over the asking price! This success can in a great measure be assigned to the works of Mr. Williams. He was very thorough, provided good advice and conducted his business with the utmost professionalism. We would strongly recommend the services of Andrew Williams to any family looking to sell or buy a real estate property.

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Re/Max Rental

Doug Palmer ***@thewillsteam.ca
He was an advisor who took the time to help me find the perfect apartment for me. I moved to Canada a year ago so it is very difficult for the owners to trust you without a high credit report or with a job that is not an office. At the same time, I was looking for a perfect place for my dogs, which are two French bulldogs, with no stairs and a little space, which helped me find it. In my opinion, he is a very kind person and you can see that he has a big heart.
I recommend them 100%

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Re/Max Selling my house at its appraised value in 2 weeks

Bridget Pratt is phenomenal! She executed the cosmetic renovations needed to showcase & sell my house to the right people. She even solicited the services of her friend to make the lawn and setting more welcoming... after the disastrous experience I had with Wes & Jason from Hammer. No one has ever been more selfless in her efforts to please and truly put her client's interests first. I would hope all the Remax team genuinely cares and performs as she does... I believe Bridget is the exceptional realtor. Most realtors in Tuscaloosa are money hungry & fake.

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Re/Max Best Realtor Ever

In a day and time when people seem to just look out for themselves Cara Irvine is a Remax realtor that is quite the exception! Not only does she look out for the buyer but she also is honest and doesn't just say what someone wants to hear. For example, instead of saying a home is worth a lot more than it is worth just to get the listing, she will be honest and say what the value actually is based on the research she has done! She did this for a property that my family had for sale and we appreciated it so much! It helped us get the property sold quickly instead of it being on the market for a long period of time. We highly recommend her!

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Re/Max Awful Company

BEWARE. Do Not Use This Awful Awful Company
I owned a home for 9 years and sold it and decided to rent while I found a new place. My experience has been so utterly terrible I couldn't make it two years. I have to bullet this list because it's that long. I'll break it down by category.
Lessee:
In the two years I lived in this property there were $800, yearly, worth of maintenance costs for a freshly renovated unit.
They also own a maintenance/contractor company so it behooves them to continuously break/fix something to increase their cost and fee.
Example, after 7 MONTHS WITHOUT HOT WATER they replaced the element in the hot water tank. A year later it is already broke again.
The lease that I signed was illegal so make sure you are ok with a company that will take illegal steps and potentially harm your property. I contacted the county assessor and indeed it is illegal and fraudulent to rent this space out. It was on me to hire a lawyer and fight it on behalf of the state.
Plan on having angry tenants that break leases early, damage your property (as was the case with the tenant before me because he was so angry with his treatment), or any number or problems.
They are not checking or proactive about your investment. When they came to do the "check up" of the unit and check the filters in the furnace, they said everything was ok. There were no filters in the furnace so they didn't even check.
I will not have to take this company to court over my deposit. Be prepared to be drug into any situation this company gets you into. You may end up in the news someday.
Maintenance issues: Water heater broke, now twice. Sewage backup twice. Leaking toilet wax seal. Broken furnace fan. Broken water pipe before I arrived.

Lessor:
#1. DO NOT RENT FROM THESE PEOPLE
At the showing, Phoebe called me at the meeting time to tell me she would be 30 minutes late for the appointment.
When signing the lease she couldn't stop surfing her phone to answer my questions.
The garage was filled with mold on the walls from a burst pipe months before. I still had to sign the mold release and live with it if I wanted to live there. I ended up painting the garage since they would not do anything about it.
The electrical and utilities to the unit were not hooked up when I got there for the unit so I had to coordinate with the companies to try and get utilities even though everything was in the landlords name. Of course they're not going to let me sign someone else up for a bill/utility. This took weeks to iron out. They eventually had to work something out because the space with not sub-metered because it was illegal to do so. I then had to negotiate a utilities bill.
Sewage smell for 1.25 years in my unit. Coming from an upstairs toilet leaking that they refused to fix. I had to remove everything from the storage room and tape the door/frame so no air could leak out. This began 4 weeks after I moved in.
Raw sewage backed up and in the garage. My entire garage was filled with raw sewage? feces, urine, and paper. It sat for 3 days. Not only did they not fix it or clean it, they did not even reply to any of my multiple messages complaining about the issue.
2 weeks later the kitchen sinks backed up with sewage. 6 DAYS LATER they brought a plumber out to fix it and had the contractor threaten me that if I wasn't there when they arrived I would be charged for the repair. 6 days without water in a kitchen. Atrocious smell in the living room and kitchen even though the sink was covered and taped.
NO HOT WATER FOR 7 MONTHS. I'm not sure what kind of company or human beings make another human being live without hot water for 7 months but it is this trashy company.
The heat stopped working. This is a rare occurrence of an item that got fixed but it was still 2 days without heat.
I was told after signing the lease that I could not have mail or packages delivered to the house.
Their online system is utterly useless along with the personnel they employ. No maintenance request was ever responded to or checked. The only way to get through to them was to email as many people as possible until someone got frustrated and replied.
No site work or landscape done to the property. Grass, snow, everything. It was just left for ruin.
Both living room windows did not have screens so you had to be ok with bugs if you wanted fresh air. The windows actively leaked during rain storms. This was documented in their maintenance portal but they did nothing, obviously. Now the drywall is wet in the cavity and more than likely has mold growing in it.
The space you are living in may be illegal to rent so know that you may be kicked out at any time without recourse.
Rampant mouse problem that I inherited when I moved in. It was on me to take care of the issue even though it was preexisting. I pulled 4 mice a month out of that place while I lived there. You could hear them running in the floor at night and in the morning.
I was charged a fee for "gas" with no backup. 3 days later they charged a late fee contradictory to what the lease states. Their excuse was, "the system automatically generates those fee's". Obviously no one fixes it and it keeps assessing fee's, let alone it isn't coordinated with their leases. I would have to get a check in the mail the day I'm notified or hand deliver it to meet a 3 day requirement. After eventually getting the backup paperwork, I sent a check a day after I sent a rent check. Surprisingly, the check never made it so I needed to cancel it and send another check. Lo and behold, the "lost" check "showed up" and they used the second one against "maintenance" fee's they charged, undocumented, to my account after moving out.
I will now have to go to court with this company to try and get my security deposit back. They are trying to charge me for cleaning and maintenance that is undocumented if that wasn't a surprise from what you've already read. They have not responded to multiple messages already.
These people are the lowliest scummiest human beings I have ever dealt with. I would make absolute sure you do your research before using their services. I was personally in the room when they bad talked a potential lessee and said they did not want them to live there, as the reviews below say.
I can offer documentation on everything I've discussed, which will obviously be useful in court.

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8:04 pm EST
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Re/Max Agent:kim pacini hauch

This agent is unethical, rude, and racist. I submitted an offer on a property that has been sitting on the market since 11/2023. The same hour I submitted it, the agent said it was a multiple offer situation and for us to give our best and final. When I refused to increase it more than what the condo values actually is she calls my agent and states that we do not want to see you this property in plan and simple english. Why do you not understand this.

Desired outcome: The agent to attend diversity/ethics training and to issue an apology to me.

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6:12 pm EST
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Re/Max Listing

In the last few days I requested a tour of house located on 22771 Blue Teal Dr, Quail Valley, CA 92587 and listed by Rachel Winetsky from RE/MAX CHAMPIONS - [protected]. I did so at the listing page on Zillow 3 times, and NEVER got a reply. However, when I called Rachel to follow up, she'd always used the excuse that she was too far away to show it. So, the last time, today, she said the same thing as to I asked her why she would list a property if she was not willing to show it, nor even respond to online requests. At this point, she got very nasty and told me that "I" had a bad attitude. really?

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11:37 am EST
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Re/Max - Unethical remax agent

This complaint is against Realtor Ponny Dann . On January 26 I saw a property on 93 Pump Hill Calgary listed by the realtor Bonny Dann and in the same day in the evening I sent an offer . The next day January 26 at 11 am I received a text from my realtor with a contra offer at 11 pm. I told to my realtor Rita Babaganov that I accept the contra offer and...

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4:36 am EST
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Re/Max Huurder wat maand kennis gegee het

Goeie More

Ek benodig asseblief dringend hulp ek Julie ingetrek in Randfontein in meenthuis, ek het vanaf die eerste dag gekla dat die garage deur probleme gee so op 'n punt dat die hele ding nou nie meer kan oop nie en niemand kom terug na my toe nie.

Ek besig om deur egskeiding te gaan en my ex man weier om onderhoud te betaal, ek het dus geen ander keuse as om maand kennis te gee nie

Nou wil Randfontein remax nie my deposito terug gee nie en hou my op breach termination contract

Maar ek wag al vir 3 maande dat die garage deur uitgesorteer word en staan my kar buite, so volgens wet het die eienaar eerste haar ooreenkoms nie nakom nie en hoeveel ander goed is nie in werkende kondisie wat onder haar aandag gebring was en nog nie uitgesorteer is nie. ek kan ongelukkig nie aan bly nie weens my finansies en het 2 kinders waarvoor ek moet sorg en trek nou na my ma toe tot hofsaak verby is

Help asseblief

Jo-Anne

[protected]

Claimed loss: 9500

Desired outcome: Wil my deposito geld terug he

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10:52 am EST
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Re/Max - Land lot and home purchase

Complaint against RE/MAX Mahogany Bay, specifically individuals Will Mitchell and Chris Letellier, for fraudulent activities in the sale of properties at Mahogany Bay and Secret Beach in San Pedro, Belize. This complaint is on behalf of myself and numerous other unsuspecting home buyers who have fallen victim to their scam. The fraudulent scheme...

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3:35 am EST

Re/Max Barry lebow

Just wanted you to be aware of the hate speech that one of your realtor Barry Lebow is having. See link of his post: https://www.instagram.com/p/CzOr17Eud8q/?igshid=MzRlODBiNWFlZA==

This is beyond unacceptable! Please take concrete action to stop this hate to spread and showing that people spreading any such type of hate are not welcome to represent your company.

Thanks

Desired outcome: Licence suspension

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5:48 pm EDT
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Re/Max - Eve chuang realtor

Eve was my property manager for my previous rental property. I moved out in March 2023 and it is currently October 25, 2023 and I still have not received my damage deposit back after multiple follow ups and disagreements. I am filing a dispute against her to return my deposit with the Residential Tenants Board of British Columbia, but I truly feed the need...

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2:21 am EDT
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Re/Max I’m complaining about a realtor using his resources for other things despite realtor services.

Re/max realtor Michael Fuscaldo in Irvine, CA is using his realtor resources for non business needs. On September 25, 2023 he went to Tim Heitkamp’s house at 302 Carlow Irvine and told him he could find out anything about anyone with their social security number. Tim Heitkamp has dementia and has paranoid delusions. He has filed for divorce against his wife based on delusions she is cheating on him. Tim has already spent $40k on a private investigator that found nothing and now Michael is telling Tim he can find anything on anyone with their SSN. He’s using his realtor resources for such acts and for profit. Tim has given Michael money for his non realtor services.

Desired outcome: Michael should be investigated for using his realtor resources for non business uses.

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Update by Laura Heitkamp
Oct 13, 2023 1:33 pm EDT

Ring videos showing Michael offering to look up people with their socials. People that don’t authorize him to do so. He’s taking advantage of Tim who has dementia and paranoid delusions. Other videos show Tim asking if he got his money which shows Micheal is getting paid for illegal services. He’s looking up peoples socials with his realtor license without them knowing and profiting off of it.

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Re/Max - Unethical business practice from one of your agents, Leah Hudson in Mishawaka, IN

Hello. My name is Bobbie Bordner, I am a local Home Stager in the area of South Bend & Mishawaka, IN. I own and operate Walnut Grove Design Co. This is my fifth year in staging. I was hired by an agent from another company to stage 12445 Stagecoach Ct, Granger, IN 46530. So I did. Last week I got a call from that agent and she asked me to remove the stage...

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2:42 pm EDT
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Re/Max Unprofessional behaviour & rude talk

Deepinder Pal Singh is a realtor I was dealing with buying a commercial shop. He is very unprofessional and rude in his talk so I had to give up with him. His talking tone was very abusive and shouting. His contract documents were full of error and with any date etc. So unprofessional!

When I asked him to correct it he started shouting and because unprofessional justifying him. I will never recommend him and work with him in the future.

He was also signing the contract on the SMS chat and saying take it approval from his side - Is this how it works?

You can email me at [protected]@gmail.com for any further detail!

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Re/Max - Real estate properties

Starting July 2022, I bought three properties (one residential, two properties to rent out) in Estremoz, Portugal from Re/Max Castelo agency in order to move to Portugal to take care of my elderly sick mother who lives most of the time in Portugal. All three properties bought from the same Re/Max agent working for Re/Max Castelo office who later moved to...

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Re/Max Customer Reviews Overview

Re/Max, short for Real Estate Maximums, is a global real estate franchise company. They offer a platform where agents can list properties for sale or rent, catering to both residential and commercial markets. Services include property buying, selling, and leasing assistance, as well as providing valuable market insights and guidance through the process. Re/Max is known for its extensive network of experienced agents and a wide array of properties to suit diverse client needs.

Re/Max In-depth Review

Company Overview:

Re/Max is a well-established real estate company with a rich history and background. Founded in 1973, it has grown to become one of the leading real estate brands globally. The company's mission is to provide exceptional service to clients while upholding its core values of professionalism, integrity, and innovation. With a strong geographic reach and market presence, Re/Max operates in over 100 countries, making it a trusted name in the industry.

Services Offered:

Re/Max offers a comprehensive range of real estate services to cater to diverse client needs. Whether you are looking to buy or sell a residential property, invest in commercial real estate, find a rental property, or require property management services, Re/Max has you covered. Their team of experienced professionals is equipped to handle all aspects of real estate transactions, ensuring a seamless and efficient process.

Agent Network:

Re/Max boasts a vast and highly skilled agent network. With thousands of agents worldwide, they have the expertise and knowledge to assist clients in achieving their real estate goals. Re/Max agents hold various qualifications and certifications, demonstrating their commitment to excellence. The company also provides comprehensive support and training programs to empower their agents and keep them updated with the latest industry trends and best practices.

Customer Satisfaction:

Re/Max takes pride in its track record of customer satisfaction. Numerous testimonials and reviews from past clients attest to the exceptional service they have received. With an average rating that speaks volumes about their commitment to excellence, Re/Max ensures prompt response times and effective communication throughout the entire real estate process.

Technology and Innovation:

Re/Max understands the importance of technology in today's real estate market. Their online platform and website offer advanced functionality, making it easy for clients to search for properties and access relevant information. The mobile app provides additional features and usability, allowing users to stay connected on the go. Re/Max also leverages advanced tools and technology in real estate transactions, ensuring efficiency and accuracy.

Market Knowledge:

Re/Max agents possess a deep understanding of local real estate market trends. They provide pricing accuracy and market analysis capabilities, enabling clients to make informed decisions. Additionally, Re/Max agents have extensive knowledge of neighborhood amenities and developments, ensuring clients find the perfect property that meets their needs.

Marketing and Advertising:

Re/Max employs effective advertising strategies and channels to promote listed properties. Their online and offline marketing campaigns maximize exposure and visibility, ensuring properties reach a wide audience. With Re/Max, clients can be confident that their properties will receive the attention they deserve in the competitive real estate market.

Negotiation Skills:

Re/Max agents have a proven track record of successful negotiations. Their expertise and knowledge of negotiation tactics and strategies enable them to secure favorable deals for their clients. Whether buying or selling, clients can trust Re/Max agents to advocate for their best interests and achieve optimal outcomes.

Transparency and Ethics:

Re/Max is committed to upholding industry regulations and ethical standards. They maintain transparency in fees and commissions, ensuring clients have a clear understanding of the costs involved. The company also prioritizes the confidentiality and security of client information, handling it with the utmost care and professionalism.

Additional Services:

In addition to their core real estate services, Re/Max offers a range of additional services to support clients. These include mortgage and financing assistance, home staging and property presentation services, and relocation services for buyers and sellers. By providing these comprehensive services, Re/Max aims to simplify the real estate process and enhance the overall experience for clients.

Industry Recognition:

Re/Max has received numerous awards and accolades for its outstanding performance in the real estate industry. The company's industry affiliations and partnerships further demonstrate its commitment to excellence. Re/Max actively contributes to the real estate industry through its innovative practices and dedication to raising industry standards.

Pricing and Fees:

Re/Max offers a competitive commission structure for buying and selling properties. While additional fees may apply for certain services, clients can expect value for money compared to competitors. Re/Max strives to provide transparent pricing and ensure that clients receive exceptional service at a fair cost.

Accessibility and Support:

Re/Max prioritizes customer support and assistance, ensuring that clients have access to the help they need. Agents are readily available for property viewings and consultations, accommodating clients' schedules. The company also provides online resources and educational materials to empower clients with the knowledge they need to make informed decisions.

Social Responsibility:

Re/Max is actively involved in corporate social responsibility initiatives. They contribute to community development and engage in charitable activities, making a positive impact on society. The company also emphasizes environmental sustainability efforts, demonstrating its commitment to a greener future.

Conclusion:

Re/Max's performance and services consistently meet and exceed client expectations. With a strong reputation, extensive agent network, and commitment to excellence, Re/Max is a reliable choice for all real estate needs. Potential customers can trust Re/Max to provide exceptional service, industry-leading technology, and a seamless real estate experience. While there is always room for improvement, Re/Max's key strengths lie in their market knowledge, customer satisfaction, and commitment to transparency and ethics.

How to file a complaint about Re/Max?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Re/Max in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Re/Max. Mention key areas of concern, any transactions you had with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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