Menu
Write a review
File a complaint
Re/Max Profile

Re/Max

remax.com

Learn how the rating is calculated

1.9

Overall reputation rating based on reviews and complaints

Re/Max earns a 1.9-star rating from 11 reviews and 203 complaints, indicating that most home buyers and sellers are dissatisfied with real estate services.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Re/Max Complaints Page 6 of 11

ComplaintsBoard
M
5:03 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Re/Max bought a house

I was dealing with Shannette from remax she sold us a unit which I bought cash, she insisted before I bought the unit that the registration would be final after 30days seeing that my deal is cash only to find out upon moving date that I had to pay rent of which I did, she then promised that I will not pay rent again as the registration is almost finalized. We stayed there for a month and encountered allot of problems and sometimes had to sleep by family or frinds as we couldnt stay in the house due to refuse problems and water and other problems, she then promised us that due to all the problems we therefor dont have to worry about paying rent, only to find out that the lawyers deducted from my lumpsum rent money and still today I have not yet received title deed or confirmation of registration. This is fraudulent and now I have to deal with a bunch of arrogant racist whites who already took my money and all she does not is ignore my mails and calls.

Desired outcome: I need answers , refund and my title deed

Read full complaint
Hide full review
ComplaintsBoard
P
12:09 pm UTC

Re/Max A bush that you guys had cut down in front of my property

You sent guys out to cut this bush at 1767 Eastborne Dr, Virginia Beach Va 23454 and the bush looks awful in front of the 2 houses. They cut this bush half way down and left it like that. I asked them who told them to leave the bush like that and they said the realtor of the property did. This bush was a pain but better left alone then to do what they did to it. I don't understand why they didn't just cut it down. I have been in my home for 25 years and since remax has been looking after the property it has been becoming an eye soar and now since they did what they did to the bush it even looks worse. I hope that remax has some common sense and gets the bush taken down. I will be reporting it to the city and to the BBB with oics if this is not taken care of

Desired outcome: Finish cutting down the bush

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
I
8:07 am UTC

Re/Max Service

I sold my house at a loss. My agent was Remax
Agent was Tom Toole in wayne pa.I hired an agent to sell my house he took the commission and forced me to sell the house at a loss so that he get his commission. Market is hot and it is seller's market . Instead of getting more money for my house I lost $100 000 . He misrepresented us he asked me to sign the agreement instead of bringing more offer he said if u don't sign u will loose the buyer. Instead of getting multiple offer he made me sign .

Desired outcome: Lost money

Read full complaint
Hide full review
ComplaintsBoard
G
6:20 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wasted a Saturday driving upstate to look at a property which unfortunately was listed through REMA X. First there was only one showing for an hour and on only one day because the agent was "too busy" (exact words) and we were told offers would be accepted until the of Monday day. We called all day to place an offer and no one returned my realtors call...

Read full complaint
ComplaintsBoard
M
8:57 pm UTC

Re/Max Dishonesty

I'm really disappointed on the service that I received from your sales associate by the name of Thabo Ramasoga, I bought house at Slovoville the geyser was faulty and he promised me that it will be replaced as per the offer to purchase however till date that geyser it's still at that state, he also promised to get back to me regarding the electricity meter box that's prepaid how to go about making payments for electricity and for levies and that also hasn't dealt with, when contacting him he doesn't answer my calls at times he gives me excuses informing that his electrician will be fixing the issue of the geyser

I contacted the Remax Town and Country and was informed to try and speak to the seller, I don't seem to understand why as I've informed them I can't get hold of him

I then sent emails complaining about the seller and I was informed it will be looked into it as it has been excalated to the principal and nothing seems to be done, when I followed up yet again I was informed the principal is very busy attending meetings

Thabo was fully paid for his job that was never finished and no one is willing to resolve my query been taken back and forth

Read full complaint
Hide full review
ComplaintsBoard
W
2:24 pm UTC

Re/Max Pinckney Michigan

I for one cannot believe that Rick Beaudin was fired for a post about ALL LIVES MATTER, it sickens me to know that this was done in a racist attack, what else would Re/max be willing to do during a business transaction like selling my home ? This is disappointing and disturbing and I for one will never use Re/max again and that's who I used 30 years ago to purchase my home ! I hope he wins the law suit he deserves it .
Tim Coon [protected]

Desired outcome: Re-hire & apologize

Read full complaint
Hide full review
ComplaintsBoard
N
6:17 am UTC

Re/Max Unethical

I sold a house via a Remax franchise in Turkey (listing number 1362723). The broker lied and misguided both me and the buyer so they could make a 6% commission instead of 4 which is the legally allowed maximum limit. They basically told me my place could not be sold if I did not lower the price and on the buyer side they told I was not negotiating. They made the buyer transfer the money to their bank account without telling me. The buyer thought it was a down payment. At the end that 2% which should have been given to me was taken by the remax broker illegally.

I conveyed my complaint formally to Remax Turkey office with all the evidence at the end of December 2020, they did not even give a response. I wrote to Remax Globa, l same thing no response. There are all these legal loopholes and system problems that helps them get away with something like this. So I can not get that money back by going to court or seeking legal action.

I was hoping being a global brand Remax could solve the issue but unfortunately they must have seen no problem in these unethical and illegal behavior. I am writing all these so others can be saved, I have no hope that Remax could do the right anyway.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
S
S
Scammed in Roatan
Panama City, US
Send a message
Jul 10, 2021 12:50 am UTC

Unethical and illegal.
I was buying a home on the island of Roatan in Honduras. My agent was Ana Flores who I was not made aware of but just completed the mentoring program and her mentor was Edi Johnson she also uses the last name Massaro or Toigo or Escalona. She is from California and appeared to be very sweet and pretty. I was unaware that Ana was part of a two person realtor team called the dream team. It was Ana and Edi. I had several calls with Ana and this was never disclosed. My first face to face meeting is when Edi appeared in the picture. I had several homes on my list but Edi was very persistent that one particular home was for me. It happened to be her listing and right across the street from her home. She was so persistent that while we were waiting for a realtor for another property to show up Edi stated I will show you this home if you want but it is not for you, Casa Lobo is the home for you. I ended buying the home. I also ended up dating Edi. Both were the worst mistakes I have ever made. I even referred other people to Edi that are also involved in litigation against her. Edi during our relationship was going to the bank and forging my signature taking monies. She was also stealing cash from the house. She began a relationship with another woman and left me. Since then she has filed several legal charges against me. Everything from stealing her jeep, which she sold to other remax clients then refused to sign over the papers or refund thier money. They are currently taking legal action against her to try and get thier money back. She has the jeep in her possession and is still stating I stole it. She is claiming I am stalking her. I am now wearing a camera everywhere I go and have recently purchased a dash cam for my truck just so she can stop lying about me. We live on an island, across the street from each other. There is only one road to access the property from the main road. The other day she was parked in the entrance not allowing me to pass. Me, my new girlfriend and my 2 maids were in the vehicle. Everyday at that time we drop the maids off at the entrance so they can take a bus home, otherwise it's a 1.5 mile walk to get a bus. Edi was there waiting on her girlfriend to come in a taxi. We waited in the truck quietly not blowing a horn, flashing the lights or saying a word. We did not even put down a window until my lawyers wife came up and asked what was happening. Her girlfriend entered her vehicle, and was filming my truck on her phone. She turned around and headed back towards the houses. We we then able to drop the maids and turn around ourselves and leave. We did not leave right away we waited 2 to 3 before proceeding, just to give them plenty of time to get down the road without us behind them. In a short period of time we were able to see them ahead of us going around a curve so we stopped and gave them another 2 to 3 mins to move along. We made it about half way home and they were stopped again in the road with the taxi that her girlfriend drove up in there waiting on them. Her girlfriend got in the taxi and did a uturn and left. It appeared to us they were having a drug transaction, as both of them are heavy drug users. Edi then turned that video over to the courts stating I was chasing her down and stalking her. We have been forced to place 4x8 sheets of plywood on top of our fence in an effort to keep edi from taking pics and videos of me and my girlfriend in the pool. Edi has made legal charges against me stating she worked for me and I didn't pay her. I am a man remodeling my house not a business. Edi is currently claiming she is no longer an agent but is only the co broker of remax roatan assistant. Her name is Melaina Matute. When you email Melaina you are really getting Edi, she is pretending to be Melaina. She is acting in everyway an agent. She has told me she is doing this to avoid paying the remax fees, floor day, website, magazine, etc also do she doesn't have to pay the Roatan Municipal fees. She has been on the island full time since 2005 and will not even set foot in the USA. Her sister told me that she was arrested in 2005 for embezzlement of her clients money, she owned a property management company, and she then fled the county. Her sister told me she is currently wanted on these charges. One of the things Edi is suing me for is $2, 000.00 starting that Doward Johnson of Remax is owed that money. Doward was or is in school to become an attorney. While Edi and I were together we discussed buying a piece of property together. She wanted to use Doward for the closing attorney. We never bought the property and to my knowledge Doward is still not an attorney but Edi says I need to pay him closing fees on a property that never closed. Any of the neighbors that have been here know her and know that she is scam artists. She prays on her clients because we have not been victimized by her yet. She is part of the remax family and needs to be stopped. I understand this sounds crazy and there is a lot more to tell if anyone cares to hear.

ComplaintsBoard
J
11:09 pm UTC

Re/Max Gwen Foernsler ( selling agent/president of I85 board)

Ms Foernsler is the selling/showing agent of client, Mr Ronald Clack of Lawrenceville Ga. There was recently a terminated contract involving my home from her client, Mr. Clack. She represented herself in a very unprofessional manner by questioning me about a previous inspection report in front of her clients while bringing her client to my home to inspect the crawl space. Also she told my agent I had active termites in my home because she misread the inspection. She accused me and my agent Deborah Dodds of Land and lake realty of knowing about the termite report. Post termination, she sent an offer of 170k to my agent. In which I the seller declined. A few days later post termination from Mr. Clack, A potential client in the Atlanta area was interested in looking at my home and Ms. Foernsler stated that my house had major electrical issues and not to call inquiring my agent to show her the home. This is extremely unacceptable. This could have potentially ruined my chances of selling my home due to Ms Foernsler's gossiping conduct! If you have any questions regarding this manner, please feel free to contact me. Thank you.

Sincerely,

Jill Benfield [protected]

Desired outcome: License revoked

Read full complaint
Hide full review
ComplaintsBoard
E
5:06 pm UTC

Re/Max Selling home in Northampton, PA

Seller of property at 5281 Hillside road, Northampton PA 18067. Relax Agent Anthony Ramos was instructed to tell buyers that lawn equipment was excluded from the sale of the property. The seller (Edgar Roeser & Deborah Trippe) were able to remove a lawn tractor before the final walk-through. The seller informed Anthony that he would like him to post the remaining two items: a snowblower attachment and leaf vac for sale through the internet.
No evidence that this was done. Later, Anthony promised to move the lawn equipment to his office site for safe keeping. This action was never done. Finally, I called to pick up the equipment in PA. However, the buyer of the house reversed his original promises and decided to retain the equipment.
I lost an estimate of $1, 500 with of potential sale. I feel that Anthony was irresponsible toward the seller's interest. Unprofessional behavior of a Realtor.

Read full complaint
Hide full review
ComplaintsBoard
D
4:09 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beginning in July 2020 I listed my home with Re/Max Solutions through the office RE/MAX Solutions 99 Northfield Ave. Suite 8 West Orange, NJ 07052 The listing agent is Otis Baker. I requested that the property be listed at $320, 000 although the listing agent attempted to have me list the property at below $250, 000. I received an offer immediately at the...

Read full complaint
ComplaintsBoard
E
6:05 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Re/Max Sales and how they are handled

Re/max Alberton, unethical and still signs of racism within the company.
Never deal with John de melo, narcissist and racist. And you get treated like a criminal because of ethnical group and question legitimacy of your funds as though you can't afford to have money.
They currently selling to another client which can make 2 payments of R600000 in a month?
And they are not questioned about the funds. Something fishy going on aswell.

Can never close a deal and cant accept that you better than they are.

Read full complaint
Hide full review
ComplaintsBoard
S
8:12 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Re/Max A real estate broker missguided regarding a closing attorney in roatan

Good day, my name is Susy Bell,
I am an American Citizen that recently contacted Remax Real Estate broker Annie Miles from the Roatan, Bay Islands of Honduras Remax Office located in Jackson Plaza, Mt. Pleasant, Roatan 34101 in the Bay Islands of Honduras. She recommended I use a closing attorney of the name Jorge Lafosse and fortunately another broker from another brand informed me he does not have a very high Law Degree of "Lawyer Exequatur Notary" from the supreme court of Honduras, only Lawyer Exequatur Notaries of the supreme court of Honduras can draft, handle and authorize real estate closings in Roatan Honduras, any simple attorney like the one Mrs. Annie Miles recommended is actually prohibited by Honduran Criminal Law and the transaction can be annulled. My potential investment was jeopardized, I have been put at a huge risk. This is extremely unethical and ilegal and irresponsable by Remax Roatan .I will not use Remax for my Investment in Roatan as now I do not trust the information they provide regarding closing attorneys in Honduras. Apparently they have agreements with this attorneys that do not have the academics nor supreme court authorization to handle a real estate transaction in Roatan
Regards
Susy Bell

Read full complaint
Hide full review
ComplaintsBoard
M
7:34 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Absolute 0 stars!!! Usman Shaikh is the most horrible agent ever. I feel bad for the owners at 117 E camden ave, moorestown NJ. They trusted him with their home and to maintain it. Online it states the home is available immediately. Since mid-February me and 2 friends were interested. The agency of Remax unlimited rushed us for all paperwork just for us to...

Read full complaint
ComplaintsBoard
N
5:05 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Re/Max Logo Replied
Re/Max has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day Dear Remax International, I am an investor in Latin America, I contacted Mr. Larry Schlesser (I have email proof) in REMAX Roatan in the Bay Islands of Honduras for advise and possibly a potential investment through Remax, he recommended I use a Closing Attorney called Lisa Asfura or Jorge Lafose. Luckily I also asked a friend in Roatan about thi...

Read full complaint
ComplaintsBoard
T
2:19 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Tamara Keith and I am active duty military (Navy) stationed on Ford Island (Hawaii) I file a complaint against Ko Olina Realty, LLC Associate Carolyn Stone, License # RS-44878 and home owner [redacted] in May 2019 and June 2019 with State of Hawaii Department of Commerce and Consumer Affairs Regulated Industries Complaints Office and Honolulu...

View 0 more photos
Read full complaint
ComplaintsBoard
A
1:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Re/Max showing me the wrong property before conclusion of contract

The agent of Remax (Sao Miguel, Azores) showed me the wrong property before the conclusion of the contract. He already admitted his mistake and I have it on camera. It was clear that I only wanted the land shown to me and not the one which is mistakenly in the contract. I already payed a down-payment and want my money back. But the director of Remax Sao Miguel is not reacting to the claim. I consulted a lawyer and will proceed with legal steps if I don't get my down-payment back soon.

Read full complaint
Hide full review
ComplaintsBoard
B
8:02 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To Whom It May Concern: I have sold my home through Remax and I am very sorry that I did. The agent I had was more interested in closing the deal and then protecting my interest. She essentially helped the buyers push me out of my home. The real estate agent I am referring to is Tara Lauterbach. The points below is how she handled the selling of home...

Read full complaint
ComplaintsBoard
C
12:26 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello my name is Cherelle mason and I currently reside at 123 bradleyville rd north Augusta Sc 29841 I am writing because I have been harassed by a realtor that works under your company's name I have been forced to leave my home in which was privately owned until remax took over 1 year ago I have been here for 3 years and now due to the realtor wants people...

View 0 more photos
Read full complaint
ComplaintsBoard
L
12:49 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Re/Max keys to our new house

We bought a property in protea ext28 and we still haven't received the key to our house. We advised the agent that we are moving in today as we have given the seller enough time to move out but he is missing in action, not taking our calls. The property is locked and nobody knows where this person is. We need urgent response we have nowhere to go with two kids.

Read full complaint
Hide full review
ComplaintsBoard
D
10:09 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This guy is nothing but a lying, scam artist. Talks super fast to try to manipulate you into thinking he's helping you buy/rent a place for the best price but he's only concerned about making a quick buck at anyone's expense and then takes off. He claims hes the number one realter blah blah blah, he can barely return a phone call to follow through on...

Read full complaint
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service