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Re/Max

remax.com

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1.9

Overall reputation rating based on reviews and complaints

Re/Max earns a 1.9-star rating from 11 reviews and 203 complaints, indicating that most home buyers and sellers are dissatisfied with real estate services.

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Re/Max Complaints Page 10 of 11

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12:46 am UTC
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Re/Max corporate fraud

Mark stevenson owner/broker of townsville real estate trading as remax excellence was an unlicensed financil adviser for storm financial which went bankrupt the losses total $3 billion mark stevenson conned his elderly clients some suffering from dementia into using equity in their homes to invest in the share market mark would have his elderly clients sign loan applications he would later falsify clients income details to obtain margin loans to purchase shares

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11:15 pm UTC
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Re/Max ponzi schemes scams

mark stevenson owner of remax excellence was an unlicensed financial adviser with storm financial which went bankrupt with losses of $3 billion mark stevenson conned his many elderly clients some suffering from dementia in to using the equity in their homes to invest in the share market mark would have his elderly clients sign loan applications and he would later falsify clients income details to obtain margin loans to purchase shares

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8:56 pm UTC
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Re/Max ponzi scheme

mark stevenson principle of remax townsville was an unlicensed financial adviser for storm financial storm went bust with losses set to top more than $3 billion mark conned investors many of them were elderly in to using the equity in their homes to obtain equity loans to buy shares mark falsified the income details to obtain loans many elderly investors were on pensions and had no way of obtaining equity loans had their true incomes been known to the banks

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Update by Remax Scam Company
Feb 04, 2010 9:04 pm UTC

Mark stevenson an unlicensed financial adviser with storm financial which went bankrupt with losses set to total $3 billion mark falsified income details on loan documents and scammed elderly clients and retirees into using equity in their homes to obtain loans to buy shares with storm financial

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8:42 pm UTC
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Re/Max highway robbery

I rented from Re/Max in Wilmington, NC through an Agent named Karen and when we moved into the house it was disgusting. Nothing was cleaned like we were advised it would be. lights were blown and not all lighting fixtures had bulbs. So I took pictures of the place just in case. After a few months of dealing with there problems and not getting the help we needed for things to be taken care of we (roommate) decided to leave and move to a better place. Our deposit was taken away for a water bill that was so called not paid (we have proof of payment) and they power washed the house and redid the paint job all on our deposit. We asked for a paint job prior to moving in and the outside of the house was nasty. VERY crooked if you ask me.. Going through a legal battle now.. BE AWARE!

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JamesC81
Brockton, US
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Jan 19, 2010 12:42 am UTC

I have a question for you. Why didn't you have them clean and paint the house -before- you moved in or gave them any money?

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1:09 pm UTC
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Re/Max non-payment of referral commission check

I am a Realtor with RE/MAX Coastal properties in Wilmnington NC, . I did a referral with Kenneth Faustin in Aruba. My clients went down there and bought a condo from his office. Closed the deal aug. 2008 and to date I have not recieved my commission check. My Broker sent emials to him and he kept saying he was sending the money per wiring instructions we sent.. Never came ...Now he is gone from Remax and the buyers agent he gave my buyers too has RE/MAX and she got paid on the deal. She will not pay me the referral either. This is Bad practice in Aruba.. Please note that I called the international RE/MAX and because it is out of the States they could not do anything about this issue... Janice Hanna RE/MAX Coastal Properties

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Aruba Kenny
US
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Apr 14, 2010 7:37 pm UTC

Attention Ms. Janice, Hanna
This is Kenneth Faustin, I just noticed your complaint that you wrote on this site, regarding my company not paying you a commission that was due you in 2008. Could you send me the name of the client and the property that they bought?
I was the broker for the RE/MAX real estate office from 2003 to Dec 2009 and in that period of time we made many sales via foreign brokers a lot of whom were RE/MAX agents themselves and they were always paid the corresponding commision that was due.
The proper document that is used to send a referal to a RE/MAX office is a: "RE/MAX Referal Certificate" Even though I am no longer the broker for RE/MAX in Aruba, I have always honered and paid all legitimate referals as to my knowledge and therefore would like for you to send me the: Name of the client who bought: The property they bought in Aruba; The agent in Aruba at RE/MAX who handled them and copy of the official referal certificate you sent our office. If your claim is correct and real, I will make sure that you get paid for your referral as long as you provide the information requested and after I have verified this infomation in details.

You can reach me at kfaustin10@gmail.com
Kenneth Faustin April, 2010

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2:51 pm UTC
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Re/Max unethical practices

Mr. Ballagh has a sour method to practicing real estate. After a contract was placed and agreed upon on a house he was selling, he pulled out to take a better offer. It put a single mom and 3 kids out of a home and placed a few more dollars in HIS pocket. He has no regard for morals.

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browin
PH
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Mar 09, 2016 9:08 pm UTC

i bought a house from them and they gave me bad service.

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216er4life
US
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Nov 06, 2011 1:31 pm UTC
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Re/Max is by far the WORST company in history! We looked at houses for 3 years; in that time EVERY experience we ever had with a Re/Max agent was horrendous! At least three of them never even showe up when we had scheduled a showing! They also are (as stated above) UNETHICAL as heck! I can't believe they are still in business to be honest! We also looked at a house which was for rent. Ok we were willing to rent it, as advertised- we never got a response- we had to hire a seperate agent and STILL this idiot didn't respond! Her name is Linda, works out of the Pepper Pike office, in Ohio. Then we offered to buy the home (we offered 5 thousand under asking) and STILL had problems getting a response! The owners lived in Florida. I am fairly certain this was a racial discrimination case- but we didn't care enough to pursue it.oh, and the house was a stigmatized property! It had been on the market for years! Guess what? 2 years later, it is back on the market, listed with a different brokerage, for 50, 000 less!

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Nothing123
Wilmington, US
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Nov 15, 2009 8:34 pm UTC

I rented from Re/Max in Wilmington, NC through an Agent named Karen and when we moved into the house it was disgusting. Nothing was cleaned like we were advised it would be. So I took pictures of the place just in case. After a few months of dealing with there problems and not getting the help we needed for things to be taken care of we (roommate) decided to leave and move to a better place. Our deposit was taken away for a water bill that was so called not paid (we have proof of payment) and they power washed the house and redid the paint job all on our deposit. VERY crooked if you ask me.. Going through a legal battle now.. BE AWARE!

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Marissa24
Woodland Hills, US
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Oct 27, 2009 4:47 pm UTC

Until escrow closes you can't bank on anything. Keep the "for sale" sign up until escrow closes.

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5:27 pm UTC
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I paid $600 to this company with the agreement that they would sell my timehsare within one year, two years maximum. After I paid the money and signed my contract, which they mailed to me, I never heard from them again, except for a few more advertising brochures that they sent to me after I'd already become a customer! They did ABSOLUTELY NOTHING to sell...

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7:05 am UTC
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Re/Max rude service

The experience started well : All smiles and courtesy was handed to us until we paid $ 8000.00 in advance and signed the contracts. After that, rudeness and arrogance replaced smiles and professional mannerisms.
As the following points required for us to visit Remax, it suddenly felt like we had brought with us a massive task for them to tend to. Rolling eyes and deep sighs was our most common welcome !
1- No keys to the letter box, (greatly needed to receive important documents from France)
2- Mold and dust on walls and doors (it was promised upon inspection that this would be taken care of!)- Cleaner did not ever come back
3- Dryer not working (5 weeks to get someone to come out and fix!)
4- Stains on carpets not mentioned on inspection report

*These are just the main problems encountered in the 1st 2 weeks
In the matter of the letter box keys, i went Remax every second day and kept getting the same answer :” We are still trying to reach the owner...you should show some patience”
Having reached my wit’s end, i contacted a friend who’s been in Australia for over 20 years and asked him to come in to their office and help me talk to them.
As we once more asked what progress have been made, he sat there quietly until he heard our property manager simply tell us that things like this” just happen this way in Australia”. The moment he started to talk in Australian, and not in a struggling “Frenglish”, demanding that a locksmith be called in straightaway etc, she changed her behaviour very quickly and started asking exactly who he was etc...
Magically, within the next 5 minutes, she had managed to finally contact the owner, got permission to send in a locksmith the next day! The next day, they, once more magically, found the original keys?!?!?!?!?
In mid January, we decided to extend our stay in beautiful Noosa and went in to Remax, asked to talk to the property manager to extend but she wasn’t available. I left my details with the receptionist. No one returned my call so i called a few days later, was transferred to our managers answering service and left a message...Still no response until a week later, on Friday 30th January.

I called her back on the following day, Saturday 31st. She made it clear that she was not happy to be disturbed on a Saturday but did tell me that she would contact the owner on the Monday and would call me back...I am still waiting for that call today!
In the meantime, I started to look for another place to rent for our last 6 weeks in Noosa, as my lease with Remax was almost over ( 3rd March) and found something close by with another agency(starting on the 5th March).
On the 25th of February I went in to Remax to see what i needed to do to finalise the unit and get the bond back, as the process is very different back home.

This is when she told me that i would have to pay rent until the 10th of March, making up a 14 day notice. Hmmmm, interesting but nevertheless written on our agreement.
So i contacted my friend again as the language barrier was too great once more. (Everybody i have met in Noosa is nice, patient, understanding and make efforts to speak a little slower so I can understand better; all except Remax staff who just seem to get so very irritated when they speak no slower and have to repeat themselves.)
The property manager came out and when my friend asked firstly why my messages had not been returned, all she could repeat (3 times!) was that the receptionists at Remax were not trained as property managers so what happened between the front desk and the property managers, she had no control over!?!?!? Sorry, even today i still cannot see the connection between her not calling me back over the period of 6 weeks and the receptionist not having any training for property management!
Anyway, i told her that my experience with Remax had been terrible from the start and she simply replied : Well, I can’t talk about previous events or the property manager who gave you the rental contract back in November because she is no longer working for us.(Mind you, my friend and did see the previous manager walk past twice in the corridor, wearing her Remax shirt) Another amazing Remax unsolved mystery
All in all. She didn’t have very much to say through this meeting, other than, in a very serious, suddenly informative yet quite threatening voice, she said that if I chose to contact the RTA or go as far as the tribunal to argue this extra 7 day payment, that I would quite certainly not see a cent from my bond for weeks if not months!
Well, we are certainly not desperate for this money at all but, out of principle, refuse to pay.
Had we been treated with professional mannerism and a little respect at any point through our dealings with Remax, instead of having to endure rudeness, arrogance, insults, incompetent service, endless sighs and eye rolling when we had to physically come in and attempt to get results for ourselves, we would certainly not be in this situation today...
Do the owners have any idea how their properties are being managed? I wonder!
My friend’s work involves working with real estates and he says that it is by far the worst service he has come across in the 15 years of being in business.

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dosomething
Brisbane, AU
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Nov 08, 2009 10:02 pm UTC

They are the most unorganised business i have ever had to deal with all they are trying to do is rip off ever tennant that goes through their realestate. They shouldn't be allowed to get away with it over and over again like they do someone needs to do something about it!

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3:08 pm UTC
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Re/Max shady agent

he man is the wost person in all the real estate that I know of. What he is a broker then he turns around and collect by being the landlord also. Because the houses is in his name. He also sleep with women who have money so he can use some of their money for his purposes. sunil makes shady deals with people to get them approve for home loans so they can buy houses. The clients don't know until it's to late. basicly it's this he get someone to approve on a loan for a home, make a deal with the loan applicate to get a piece of the loan. then turn around money off of property that he sold because he 's the broker. If the home ends up back on the market he do the same process all over again. Now with his own property he get one of his buddies in his office to do the paper work for him. He puts the house on the market pull the equadity out still collect the attends rent make money off the sell as the home owner plus get a cut from the buddy that did the sale. This did'nt sound right to me the first time I heard it but to many people that delt with him that I came across says the same thing that SUNIL SIGNH can't be trusted.

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Madd Mike
Spokane, US
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Aug 18, 2009 8:59 pm UTC

Turn his ### into the local Realtor Association office. It is idiots like this that give the rest of us Realtors a bad name. Michael Keller, Windermere-South Regal of Spokane, WA

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5:53 pm UTC
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RE/MAX HiNet - Team Athey – Remarkable Property Management is home to some of the most unprofessional realtors and buisness people I have come accross. They are downright rude and treat their tennants like burdonsome children. I pay my rent early and I keep the place tidy, all I ever asked from them was to be talked to with some respect. Indimidation and...

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3:56 pm UTC
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Re/Max racial steering

My husband and I were looking to purchase a home and we worked with FRED DIPRENDA owner/agent at Remax in Caldwell. We asked to view some specific properties and we refused. He said we were not right for the area and it or we werent suitable. At first we didnt say anything. But after time passed we became more and more enraged in this day and age he would do such a thing. He is unprofessional and deserves to be cited and fined for his behavior. We are now consulting with out lawyer and will be filing a formal grieveance.

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Update by tomcat
May 29, 2009 4:21 pm UTC

WHAT UNPROFESSIONALISM. HIS LISENCE SHOULD BE TAKEN AWAY. HE NEEDS A NEW LINE OF WORK.

Update by tomcat
May 29, 2009 4:20 pm UTC

I was looking for infomation on a product but saw this recent posting. I didn't think that happened anymore. I am sorry for you. The guy is a jerk. I am thinking about a new place and I wouldn't use REMAX or Fred.

Thanks

Update by tomcat
May 29, 2009 4:18 pm UTC

I have been looking around for a relator with the market down I thought this would be a good time to make an investment. I went in there but don't remember seeing a Fred DiPrenda. Glad I didn't I wouldnt go back there.

Update by tomcat
May 29, 2009 4:15 pm UTC

YES, I USED THAT OFFICE AND WAS UNHAPPY TO. WE LOOKED ELSE WHERE WITH ANOTHER AGENT AND BOUGHT A HOUSE.

HE HAD ATTITUDE.

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jerseygirls
US
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Jul 09, 2009 11:36 am UTC
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In response to Tomcat - RE/MAX is a TERRIFIC company and #1 in New Jersey. Their agents are the BEST.

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jerseygirls
US
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Jul 09, 2009 10:36 am UTC
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Not only is this compaint FALSE but most of the comments are coming from the SAME user. If he was SO UNHAPPY with this office and realtor why did go BACK!

This is a terrible site we're "losers" can make false comments about professional people and companies.

As the indicated in the comment from invtr "if your so unhappy file a complaint" - don't make false remarks on a website.

Also, the URL used by the person (s) making the complaint does NOT belong to Fredl.

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invtr
Garden Grove, US
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May 29, 2009 6:25 pm UTC

You can and should file a complaint with your local HUD office. The federal Fair Housing Act makes it illegal to discriminate in the buying, selling, leasing or offering to buy, sell or lease any residents on the basis of sex, national origin, religion, ethnicity, race, disability, race or familial status (families with children with a few exceptions for elder housing). Realtors are clearly covered by the act. HUD will investigate and if it determines there is probably cause, they will pursue the case on your behalf.

New Jersey probably has a housing discrimination law that might include other protected classes. You can also file a complaint with the New Jersey Fair Housing Commission or its equivalent.

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giants999
Brooklyn, US
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May 29, 2009 5:55 pm UTC

MY WIFE AND I DEALT WITH THAT GUY IN THE PAST. HE DIDNT LISTEN TO US AND THOUGHT HE HAD ALL THE ANSWERS. REAL ESTATE IS NOT HIS CALLING IN LIFE. HE NEEDS TO BE A BETTER LISTENER IF HE WANTS TO BE SUCCESSFUL IN THAT BUSINESS. WE JUMPED SHIP AND WENT TO ONE OF THEIR COMPETITORS AND BOUGHT A BEAUTIFUL HOUSE.

FRED DIPRENA OR FRED DEPRENDA. NO MATTER THE GUY IS A LOSER.

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5:55 am UTC
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Re/Max bad service

Transaction Fee Today I went to the above broker to retrieve a paper called a Listing Agreement that seemed to be missing from my file. When all of these papers were signed, the real estate agent took them and dropped me off copies the next day. Anyway, when I got the Listing Agreement, much to my surprise, I had supposedly signed an agreement to pay the broker a "transaction fee" of $695 plus his commission. I truly do not believe that line was filled in when i signed the agreement, but if it was, it surely was never explained to me that I would be responsible for that charge. Strange thing is; there is no transaction between the broker and myself, they have never shown my house, advertised it ... no open house ... nothing. The buyer passed by and saw the sign. Is this transaction fee legal? What can I do about it?

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11:41 am UTC
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Below is a copy and pasted letter that I wrote to the Texas Real Estate Commission requesting an appeal. TREC wrote an advisory letter warning Janis Adams and RE/Max about Mrs. Adams forging my initials (which she admitted to on tape). The complaint is explained in detail below. Dear Ms. Lindquist (a supervisor from TREC), A little over two years ago...

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Re/Max bad service

We made an offer on a single family home in Towamencin township on May 16th contingent on a successful home inspection with a deposit of $1000. We choose "option 1" on the agreement of sale. The inspection did not go well and we elected to continue our home search. The realtor says he cannot release the $1000 deposit to us without the seller's signature and the seller refuses to sign. The home inspection was done May 24th and the seller's agency (Remax) has continued to show the property despite a breach of contract.

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Daniel LIuzza
Mandeville, US
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Jan 09, 2010 11:09 am UTC

Remax Mandeville, La has two agents that will do anything to make a buck Trish and Dave Garrett

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7:37 pm UTC

Re/Max bogus leads and unwilling to refund

The company used a very appealing sounding lead program that turned out to be completely bogus and after we canceled the account they kept sending leads and charging our credit card. Company was unwilling to refund the money. Stay clear.

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john mcclatchy
Philadelphia, US
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Nov 25, 2008 2:29 pm UTC

Reply Real Estate presented a program saying that theycheck out leads. The leads they sent me were bad. Comments were "I don't want and never wanted to sell" this was from a lead who according to Reply Real Estate was ready to sell. They took days to answeer any calls. They were very clever never put anything in writing. A real Scam.

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8:25 am UTC
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The poor excuses for realtors/property managers at Remax/Team Athey in Richardson (and Rowlett) Texas define how pitiful service, negligence, and dishonesty go together to prevent returning a security deposit to a tenant. Mother and daughter Suzanne and Sarah Athey are completely non-existant when it comes to resolving problems (no matter how severe) with...

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4:22 pm UTC

Re/Max not return of rental deposit

I moved out of my rental property at 1034 Cantabria Heights, Las Vegas, NV 89123 for over 30 days. Based on the original lease the company has 30 days to return the deposit. I have sent an email in an attempt to obtain verification that the deposit was returned with no response. The original deposit was $1400.00 which there would be dedcutions for cleaning and changing of locks.

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6:03 pm UTC

Re/Max shows house without permission is imbedded with a slumlord (jullie allouch)

showed house without permission then will not even return a phone call when i questioned her about leaving the door open. she also lies about houses she sells such as new roof, fully remodeled(black mold).so on and so on. just a bad person.period!

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5:55 pm UTC

Re/Max showing house w/out notice just walks in and leaves door open upon exiting

showed house while my wife was not home and i was at work with no notice. my wife came home to cars in the driveway she thought we were being robbed but alas it was just the landlord showing the house that is in foreclouser that we told her that we would be out of on the following tuesday with no phone call or anything we have given our number to her several times still she has no morals

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12:00 am UTC

Re/Max terrible service!

REMAX LTD Select [protected]; [protected]. Can a Broker not be held responsible for her agents acts? According to Darlene (broker) she does not "mother" her agents. Roy Garcia, realtor, has mislead me in promising to property manage, free rental guarantee, 100% financing of loan and signed an agreement to pay a portion of the difference between my total mortgage (1st&2nd) and the monthly lease in excess of $350.00 just so that he could lure me to close a real estate sale. Furthermore, he promised to pay $500.00 as a referral fee for allowing his company to do real estate presentation at my house and inviting a party of at least 5.

He has been on default for more than five months and refuse to call me back to resolve the matter. He did call me once, and made promise to stay current in his obligations. Up to this time, he remains on default. This has caused me severe financial hardship.

He has also failed in his responsibility as a property managment and has not responded to my demand for him to release the current tenant's security deposit inspite of being notified that property management service has been terminated.

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Consensus
US
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Aug 07, 2012 11:04 pm UTC

First of all, why would you buy a house you can NOT afford! You don't need a financial advisor to tell you how to manage your finances let alone buy a house! You are not the only victim in this financial rut. Millions of people are in the same position you are in hoping to live a false American dream. My advice to you is to start watching the news and get with the current economic conditions. Realtors are salespeople trying to get the best deal thats their job just like any profession or career. Stop buying things you cannot afford, save your money, and live within your means even if it means living in lesser conditions. Start shipping at the 99 cents store and be smart! Good luck!

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J6 and 33rd st.
Canoga Park, US
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Apr 19, 2011 5:38 am UTC
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Those two con artist ruined my credit. I know a few more that suffered and still suffering from what they have done. Roy and Mary Jane showed me properties all over Lancaster. They could finish each other sentences. I just hope I don't see these two again coz I will probably be ending up in jail.

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You know us
Burbank, US
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Aug 06, 2010 11:25 pm UTC

We have been a victim of this scam too. Maryjane Higa was the one who introduced us to Roy Garcia. She was all playing nice and flirty in convincing us to buy properties in Lancaster. They said we can buy more than one house and if it is not rented they will rent it out for us. Maryjane Higa as much as Roy Garcia deceived us too, a big time liar and deserved to be out of licensed too if she is. When we started having problems with our properties, Maryjane Higa started ignoring our calls. Once we got hold of her, she blamed everything on how stupid property mangement is led by Lilibeth Leviste who happened to be Roy Garcia's wife. Isn't that too lame? Do they think they are too smart for us not to know their lies? Their propoganda left us and I know alot of people in this financial mess. They promised you a better future and yeah right, they are only good when they see $sign in you but after their commissions, they are gone. Roy Garcia and Maryjane Higa can not be trusted, they will fool with all their sweet flirty smiles and a future in the bed of roses that is too good to be true. They are not after their client's welfare. BE CAREFUL...I HEARD ROY GARCIA & MARYJANE HIGA ARE STILL OUT THERE DOING BUSINESS AS USUAL! --------- Torrance Victims

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Ben Bray
Riverside, US
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Nov 07, 2007 9:35 pm UTC

Roy Garcia did the same thing to me... Roy had agreed to manage my property and pay the mortgage on my property (not the standard going rate for rent in that area but YES! the mortgage) until his management company could find me renters, including doing repairs up too code for section 8 or private party! well nothing was done except for one rent check for 1,550.00 YES! not the mortgage which was originally agreed by Roy himself (not the 1,900.00 mortgage) but the going rate for rent in the area which was like pulling teeth to get it! and the only way I did get it ... is because my brother frank worked in the same office and constantly hunted him down for my payment... S O, 19 months later...no more agreed payments to pay the mortgage, no potential renters and minimal repairs done that of course I was charged for... and a loss of over 40,000.00 later! because of him my financial situation is in turmoil! and all this was agreed upon ''IF'' I would let his loan officer Carlos refinance my girlfriends home loan!

He needs to be held accountable immediately! He was a Remax employee! Ben Bray.

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