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Re/Max

remax.com

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1.9

Overall reputation rating based on reviews and complaints

Re/Max earns a 1.9-star rating from 11 reviews and 203 complaints, indicating that most home buyers and sellers are dissatisfied with real estate services.

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Re/Max Complaints Page 5 of 11

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3:44 am UTC
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Re/Max Fraudulent action

Fake agent uses Remax emails and contacts to scam people.. all documentation looks legit until he disappears on the clients..
He uses the name Thulani Zwane, advertises properties on the Property24, Private Property...all in the name of Remax
The way he so professional with this scamming thing all of the emails received are not even seen as spams.

Desired outcome: Trace the scammer

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12:48 pm UTC
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Re/Max Horrible treatment

Carolyn Weller of re max in Ogunquit Maine
Scheduled an appointment with me 3 days after I called to buy a property with cash in hand she said she was busy but could meet me at the property at 1pm Saturday.
I drove 55 miles ready to purchase and after waiting 1/2 hour I called to find out where she was.
She said she never heard back from me which is a lie as I have email confirmation.
I said I was at the property and would wait then she said she put it under contract 2 hours prior!
No courteousy call NOTHING! complete disregard for me!
Not only did I lose out but the seller also as I was in position to pay $7, 500 over asking price!
I'm really pissed and these realtors don't care anymore because the money has just come too easy and they don't even have to work for it anymore!
But Jesus christ at least treat us with a little dignity

Desired outcome: Property should have been mine

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Update by Dave3458
Dec 20, 2021 12:50 pm UTC

I totally agree realtors are WAY WAY overpaid for the little they do

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5:41 pm UTC

Re/Max Breach of the Human Rights Code

I am trying to coordinate with one of your agents to view a house for lease on 13 Hocken Avenue MLS#C5435346. She sent me the listing and is refusing to even show me the property unless I provide her with bank statements, a full credit report, proof that I make a minimum of $120, 000 a year or a guarantor, bank statements, recent pay stubs, references, rental history, and letters proving my employment. She has said that this is in the name of the landlord. The landlord is a subsidiary of Remax, I informed her that I would not be getting a guarantor unless there is proof that all other tenants have had to provide one, regardless of income or status, she said that it was only necessary for clients who make less than the 30% income threshold, which I informed her is only legally applicable if this is subsidized housing. She continued to be evasive about showing me the unit and is refusing to do so now. I would like to view this unit, I am a very strong tenant and I do not need to have my human rights breached under the Ontario Human Rights Code just to view a unit. She is being wholly unprofessional and the entire situation is ridiculous. Please get me an agent who will treat me with basic human dignity and maintain my basic human rights just to view a rental in the hope that she might make a commission on renting it.

Desired outcome: To view the rental property and have my basic human rights remain intact

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1:48 am UTC

Re/Max Real estate agent attitude

So I have been looking at a home on 615 S Cherry St Tomball tx 77375. The agents name is Stacie Fontenot. She called and I didn't know about Remax nor did I know her name at first. I was dumb to not see the agent or anything. I hung up thinking it was a scam call. She emailed me saying "Thanks for hanging up on me I was trying to reach out to you about the home". I emailed her back a few days later because I didn't see the email until then and apologized greatly for the misunderstanding. She hasn't emailed back. So my partner requested to see the house today and no words back and well my partner called and Stacie answered with a "Hello" but with a bit of an aggravated voice. And I said we would love to check out a house for rent. She said "which one" but still has a weird tone. Then my partner told her which house and she says "it's $1200 and you need to make 3xs the rent and have good credit and have a background check done, there is no problems there right?"
My issue is she rubbed me the wrong way since that email and I do not appreciate her attitude. She has sold a lot of houses and looks like she's doing great but I feel it has gotten to her head because customer service should be EXCELLENT in this field in my opinion. Now I feel at a loss and want to try to find somewhere else but my aunt lives down the road and I would love to try to be there.

Desired outcome: I WISH I could get another agent that ISNT against sounding helpful and genuine for this home.

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12:46 am UTC

Re/Max Jamie Hickox Real Estate and Rental Properties · Phone 140 S 2nd St, Jesup, GA [protected]

This company was very negligent from the beginning. My house deteriorated in numerous places, and the repairs were super slow. When I confronted the manager, she said that the number of employees she had to fired for not meeting the standards was too many and that it was not her fault and always blamed the person she fired befoer. I had otc change the Rental Manager, and this lady had the audacity y to try to take legal issues saying that she has a contrary, meanwhile my how to continue to deteriorate with prolonged repairs being conducted on the property. I had to get lawyers to contact her, and she backed up and provided the deposit to the new property manager. However, she did not provide a copy of my initial inspections when her company received the home from me or the key for my property. Now I am pursuing legal avenues with the BBB and the to get the documents and compensation she did to my house under her management; please stay away from this if you do not want to have an unpleasant experience and your house deteriorate with no supervision and accountability. His excuse was always that the only othing she said that was only responsible was for my payment to his my account, not for the repairs or finding a contractor to fix my deterioration home. The inspection, which I never got one until I had to ask one-two year out. Hopefully, she will provide this the Beter Bussiness beauty, other legal representatives. The transition from her property manager to my new agency was a nightmare. Lawyers had to get involved. She never gave us the initial inspection, making it hard to keep the tenants accountable for the damage to the home. Still do not have the keys or the initial inspection when I signed the hoe to her.

Desired outcome: Initial Inspecion Condition/ Keys and every reays inspections

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1:13 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Re/Max Unethical Behavior

Rented a home that turned out wasn't up to code. Gas had to be shut off because landlord (Remax Agent) didn't fix anything before move in. Electrical only worked 12% of the time we were there. We had to pay to break the lease. The house was not usable. After we left, turns out she listed the home for sale so now some poor home owner will be tasked with fixing the issues she didn't care to fix.

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hoih

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12:17 pm UTC
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Re/Max House buying

Trying to purchase a 180, 000$ home and my realtor Dabniy Ludwig is the worst I've ever encountered. She will only message me back after 24 hours. Refuses to answer the phone so everything is done over text message when she "feels" like getting back to me. I will never use remax again and I will let all my friends and loved ones know to avoid this absolutely [censored]ty service.

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5:05 pm UTC
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Re/Max Realtor violation of Ethics

This complaint is against Pilar Alvarez in Dorado, PR 00646. This realtor contacted and show property Paseo las Palmas, 16 Calle Palma de coco. This property was under contract and Mrs Alvarez contacted seller and offered a cash offer plus money under the table.. almost causing the seller to cancel my contract and consider hers, then to make matters worse, Mrs Alvarez is the president of said property Association.. again abusing her authority by not providing paperwork needed to close on this property.

Desired outcome: Continues harassment

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3:18 pm UTC
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Re/Max High pressure sales and religious innuendos

Please with Sylvia Mozer does not call or cantact me anymore. After three times of me cancelling and appointment (texts an voicemails) and telling her not to contact me anymore, she sends me a text saying she's going to stop by anyway.
I then had to remind her that our gated community does not permit unsolicited sales visits in the neighborhood and again clearly told her not to contact me only to send back what I considered an offensive mean spirited mess with comments like "you win", your loss not mine"and then finally totally unacceptable comment" Everyone else thinks It's a miracle they found me. GOD IS THERE FOR EVERYONE BUT NOT ALL SEES THE SIGN
The audacity of this comment implying she is God sent and if I don't see the benefit of working with her somehow I'm not hearing from God.

I find this last comment appalling, in this day and age. I'm an ordained minister and even I don't try to tell people they're not hearing from God if the don't agree with me.

Just want you to know and have a heads up that I'm going to find the correct oversight body(s) to see if this whole experience is ethical, is it cyber bullying (which I feel it is)
(NO should mean NO)
and:or violating equal housing guidelines. I'm so upset by this whole thing my hands are shaking.
I have complete transcript of our communications to share with you and anyone else that may want it.
At a minimum please instruct her to stop.

Her number is [protected].

I do not want her calling anymore even if it is to apologize. We're way past that.

Thank you,

-gary

Gary STIRK
gary. [protected]@icloud.com
[protected]

Desired outcome: Proper review and/or action for behavior, as determined by proper RealEstate and cyber governing bodies. Or inclusion of a review from me on her website ( to be reviewed by Remax for accuracy before posting

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2:54 pm UTC

Re/Max Complaint on Agent Brett Tortorich Hattiesburg Ms License# 52779

I recently purchased a new construction pre sold home and from the beginning of the process Brett was unprofessional. He was the sellers (Bryce) agent and failed to stay in contact with my agent on several things. For instance the plan on it showed the home came with shutters he never relayed this to me in the signed addendum or listing and I did not find out until the end that the home did not have shutters. He told me that they weren't gone build them for free and when my agent showed him addendum and floor plan he acted as if we were getting on his nerves for a mistake he made. He does not hold accountably for actions and is pretty much a know it all realtor. I had to keep up with the progress of the home my self by driving by the home constantly. After taking prepossession early due to I had to move out of my apartment because we had changed the move out date several times due to him giving false completion dates on home. I had several issues that had to be addressed including seal for the door. My realtor reached out to Brett and was pretty much talked to by him like a child. He is very unprofessional and needs to be taken back to training to get better customer service communication skills. I have attached a couple screenshots below of his rude remarks. One in which he told me the shutters were not going to be built for free after he never informed me they were sold separately and lastly he told my realtor she was welcome for him allowing us to take early possession of a home that they failed to complete on time due to contractors taking a whole month off of not working on the home and blaming it on rain which many of the things could have been done inside. He is a poor representation of your company and I will never purchase a home with him involved ever. To think I spent 257k on a home and I'm very unhappy with it. His behavior and unprofessional way with words did not make it any better. He was rude and unprofessional throughout process and for that I will not recommend your company to anyone.

Desired outcome: Brett needs to revisit training and needs better communication and customer service skills

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4:37 pm UTC
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Re/Max Trying to buy home

I recently put a offer on a home at 689 Ennis Ter NW Port Charlotte for the full asking price then the agent told me i should offer more than the asking price. This is [censored] ! Because I did not. I lost the chance to purchase this home. The agent was Mark Bowsher 24001 Peachland Blvd ReMax Unit D in Port Charlotte. very dissatisfied...will not recommend doing business with this company ! Mr & Mrs Costa

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4:04 pm UTC
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Re/Max removal of information on offer contract to that protects the buyer

My name is Shaharazad Ruffudeen. My email is s.[protected]@yahoo.ca. Phone number [protected]. I am a first time home buyer. The wife found a property she likes and found your agent Yana Tsipckin Re/Max Realtron Realty Inc. Phone number [protected]. Email [protected]@gmail.com; sent us I assume is your standard offer contract. She removed the part that says that if the seller accepts the conditional offer the buyer can remove is offer if the bank refuses the mortgage. She told us its a sellers market and that what the seller wants. The wife apparently didn't understand the importance of this clause. The agent had my wife convinced we'll be ok. I knew that was BS. We are having marital problems because your agent had her brain washed I was wrong and controlling. Is this what you teach your agents during their training? Trick new buyers into losing a deposit or have to pay a finders fee. I am glad I read the offer contract before signing. She wanted. to put the clause back in but it's too late. I will not trust your agents again. I have heard of similar problems with other people so I am assuming this compliant will fall on deaf ears. Hopefully I am wrong.

Desired outcome: Disciplinary action against the agent and real-estate brokerage. Audit their books to see if they tricked anyone into losing money.

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12:39 pm UTC

Re/Max Public safety and refusal to contact.

Realtor Amy Yang Lic# [protected] Diamond Bar, Ca. office. I am
the neighbor of the house for sale. After the house was put on the market, an illegal six foot wall was erected extending to the sidewalk along my driveway. I cannot see pedestrians backing out. Amy has not returned my request to speak with her, she did forward the photos of original complaint to the owner but it has been a week and the wall has not been removed or made legal. She left me no choice but to complain to code enforcement and they agreed, the wall is illegal as per city code. Amy nor the owner care about the neighborhood because they don't live here and this was a quick flip for them.
She represents Re/max, it is on record to the city of my complaint and now to your company. If someone were to get hurt, the potential for a lawsuit is great and Amy, the owner and now Re/max have been notified so now there possibly is shared liability if someone were to get hurt or killed. I am contacting your office first to hopefully get this resolved, if not, then it is to the state board of realtors in California. Amy refuses to talk with me, the wall was placed there because the irrigation system the owner had installed was directed over to my driveway and even the water struck my midsection and the workers just told me to get out of the way. I have lived here 30 years with no complaints at all to the city and all of our neighbors get along. The wall was their quick fix instead of replacing the two sprinkler heads that were causing the issue, which are also against city code for "overspray." As mentioned, they continue to show the house to potential buyers without correcting this issue, my guess is in hoping to sell it and it becomes the new owners problem.
The issues were brought on by the new owner and the illegal wall was, as mentioned, installed after it was put on the market.

Desired outcome: In person contact with realtor, remove or install a legal wall, and ensure no over spray. The overspray is not the wind, I can deal with that.

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2:10 pm UTC
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Re/Max misrepresentation

In March 2020 we purchased the undeveloped lot adjacent to our home of 19 years from the neighbor on the opposite side of it. The lot was listed by Adam Flinchbaugh, marketed as .4 acres, build-ready, and priced accordingly at $41, 000. The reality of it is much different. It is 2 separate lots with 2 separate deeds, and only one was signed over to me. Additionally, it includes a paper road easement which was not disclosed. The paper road is from 1970, and the deed grants rights indefinitely to the original grantor as well as the seller. This means that since it has not been dedicated as a public road after the statutory amount of time, ownership may revert back to the original grantor and not to me. If this is the case, I did not purchase a .4 acre lot, I purchased a .17 acre lot and a .1 acre lot which was never transferred. This significantly impacts land use and value. I paid for a title search which would have revealed all of this information. Even Par Settlement Service (contracted by ReMax Patriots) refuses to assist in any part of this, and their lawyer has told me that he will make sure "to his dying breath" that it is never resolved, and has instructed me never to call him again. The realtor, Mark Flinchbaugh, previously referred me to Even Par for all future contact, and is now ignoring texts.

Desired outcome: Paperwork completion, corrective deed, and cash compensation for loss of value

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4:21 pm UTC
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Re/Max Re/max agent atta qureshi in 6850 millcreek drive mississauga, ontario l5n4j9

Hello dear,

My name is Arvin Liu. Here I want to file a strong complaint against Atta Quershi!

ATTA QURESHI
Salesperson

RE/MAX REALTY SPECIALISTS INC.
Brokerage
6850 MILLCREEK DRIVE
MISSISSAUGA, Ontario L5N4J9

First of all, I am not a tenant of Atta Quershi.  Two of his tenants have returned to their country. I am the one who stayed to help them return the keys and check out. They completed a three-year lease at 4011 Brickstone Mews, which will expire on June 14, 2021. On June 13th, I handed over all two keys to Atta Quershi and the landlord's son and wife who came with them. However, they did not refund the security deposit worth $1, 000 as agreed. They claimed to spend money to ask someone to clean, and then refund after deducting the cleaning fee. Then he said that he would wait until the last month's water and electricity bills were over before refunding them. I said, what guarantee do you take that they will refund the money within a week? Atta Quershi gave me his business card and said how many millions of assets he has already processed on hand, how long he has been doing, and if he has any questions, please go to 6850 Milllcreek Drive to find him. On the same day, I sent screenshots of my friends who helped my friends shut down their electricity bills and water bill accounts to Atta, and sent SMS reminders and informed him that they did not reply.

At present, the landlord has returned us $750 for security deposit, after deducting $250 for cleaning without receipt.

Despite what you say, I still have to complain to ATTA QURESHI! If you cannot accept my complaint, please answer me the following questions next. If you cannot help me answer these questions, you still cannot accept my complaint. Then I will continue to contact other departments of RE/MAX to continue to complain about ATTA QURESHI.

1. Our lease expires on June 15, why ATTA QURESHI can ask his people to move into the apartment in advance. And this must not have the permission of the landlord? Does your professional agent have such rights?
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2. Why does he repeatedly send text messages behind my friends (tenants) to slander me? Below is a screenshot of the text message between ATTA QURESHI and my friend?

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3. Why did he call me abusive calls for 4 minutes? Scold me. This is after I waited for a month and asked about the text message, I did not reply to him, he immediately called me for 4 minutes! I feel very rude. This call is from him, not I gave him a bad call! Please give me an explanation. I want to accept your RE/MAX agent's four-minute phone harassment. I totally feel that this is a harassment to me.
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Do you think these three points have nothing to do with your ATTA QURESHI?

Please give me an explanation, thanks! Of course, if you cannot accept my complaint against ATTA QURESHI, please tell me that other departments of RE/MAX can accept ATTA QURESHI's complaint. Thank you!

I have contacted Atta's RE/MAX manager Aaron Cryderman many times. He just kept saying that this is not the responsibility of RE/MAX, you should go to the landlord and tenant board. But I told him clearly, I have said it before. What I want to complain about is Atta Qureshi's attitude towards me and his back to me, and he took the initiative to call me to provoke me, and of course, he wanted to requisition the keys in advance. Instead of how much security deposit the landlord refunded me. This is not a question of money, but a question of service attitude.

Thank you very much for your reply! I also need you to accept my complaint.

I wish you all the best in your work this week

Arvin

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1:40 pm UTC
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Re/Max Remax agent sneaking into my transaction

I had a buyer agent but I was also searching in her recommended area. I found a property listed on Remax website and sent a request. This request was intercepted by Marie DeCicco, a Remax agent other than the listing one.

DeCicco responded to my viewing request and set up an appointment, without disclosing her intention to become my buyer agent.

After the viewing, she still didn't disclose her intention until I asked her.

I then called her broker, who told me not to worry and just ignore DeCicco. I went ahead and closed the deal using my buyer agent.

Two months after closing, DeCicco, with support from her broker, filed a complaint and threatened lawsuit to my agent, who didn't want to take the risk and gave them part of the commission.

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6:15 am UTC
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Re/Max remax sales agent

hi i would like to talk to someone about a remax sales agent selling now purchasing my home thank you felicia i have use this real estate agent since moving to nova scotia 2 years ago i have bought 3 homes from him theye were his listings i also used his services to buy another house from a remax agent same remax banner as he is i also used him to sell a home i listed a second home with him approx a month ago i did have a health scare so my partner lowered the price on the sale twice when he lowered it the second time he said he wanted to sell as is at 199, 900 original listing price was 259, 900 that was realtors suggested listing price when he dropped price the said he would send agreement asap and he does every other time than this time he then contacted us 2 days later saying congratulations you have youre first offer and its was from him he did not advise me to contact another agent said he would terminate agreement and purchase i said i would think about after a week i did sign to sell to him during that week he did not change price on the house i did end up selling to him but now i do feel i was pressured into selling to him and have been misled i thought he would have my best interest in selling my home thank you felicia

Desired outcome: cancel sale to remax sales agent

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9:49 am UTC

Re/Max Wrong commission charged

Hello,

We sold our house on 25th May, 2021. The commission was decided to be 1.5+2=3.5% but on closing day statement was sent for 5.5%. they tried to charge us 20000$ more. Realtor tried to convince me to just close the house and we will manage the funds later. I knew I was not going to get money once closing was complete and I was on the hook if the closing did not happen that day. So they put people in a situation than people have to accept the excessively charged commission. I had to go through so much stress to get it fixed on the same day and finally was able to close the house before the end of day.

Our File Number is: D2100123

From online posts and reviews this is a common practice and if people notice the fraud they just say it was a mistake. I want to find out who was at fault in this case brokerage (Re/MAX A-B Realty Ltd, Brokerage) or realtor, so that I can sue the right person. If they claim it was a mistake, they should pay for it and return my commission.

Thanks,
Gurpreet Banwait
[protected]
[protected]@gmail.com

Desired outcome: Sue person for damages and commission returned.

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8:48 pm UTC
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Re/Max REmax - Tom Toole III agency of Main Line Pennsylvania

Tom Toole in my opinion with his agent are grossly negligent in not contacting me, the Seller & they contracted with me as agents to represent the sale of my townhouse in Exton PA. They keep contacting my tenant, asking the tenant questions about when he is going to lease, and Stacey Mitchell, realtor agent, told my tenant and not me that the Buyer wants to move in early. She asked my tenant about his leaving, and vacating before the end of the lease.
I have asked Tom Toole direct questions about that conversation
and he neglects to answer me. I asked his office to remove the lockbox since my house is under contract. Stacey told me that they will not do it before closing as is the usual procedure.
I wrote to Tom Toole, broker in charge and said she is fired because she is contacting my tenant and not me, the owner.
Today I asked Tom Toole via email if they have any word on the buyer's FHA approval which is due the end of this month for July 29, 2021 closing. I asked about the details of the closing. I asked if the lockbox was removed. I had to call his office again and tell the receptionist that I don't want Stacey Mitchell since she's going behind my back and talking to my tenant and not to me about the Buyer's wishes.

Desired outcome: Get another agent from Remax office to handle the closing.

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11:13 pm UTC
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Re/Max Unethical behavior

Third party fraud, committed by re-max realtor agent who's using multiple aliases, as well as her lives in boyfriend who's a funeral director for our local funeral home (Diesler Funeral Home) he also uses multiple aliases as well, I've reported them both to the Justice Department, I do know this to be true, due to Mr. Tafoya bragging about them putting homes and Vintage Antique Cars, he calls it putting it in (Incognito) Mr. Tafoya is being sued in our state of Michigan for $400,000.00 is his reasoning for hiding these properties, he's recently purchased another home in January 2021, with the help of his realtor girlfriend Ms. Vargas address (6485 Midland Rd, Freeland, Michigan 48623) they have been running this scam for 6-7years now.

Desired outcome: Just to make a wrong,into a right,I feel they both never cared about the lives and credit disruptions of the people they've involved in their scam.

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