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Ryan Homes
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89 complaints
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8:36 pm

Ryan Homes - Everything

Horrible - 6 months in and the issues never end. Started with the brand new hot water heater that died after a week, lights wire incorrectly. Finish work horrendous. Cabinets not the same shade of colors. Walls are not smooth drywall wavy. Doors and hardware all crooked. Floors not the same. Floors squeaked after a couple of weeks. Incorrect molding used. Tiles crooked. Different colored grout used. Sink not level or centered. Internal and external doors not square. All door handles crooked. Stained steps and railings shoddy. Carpets and padding sub par. Insulation not consistent. Gutters too high and shingles and siding loose. Overall not one thing that was done right in this house. Every house in the development has a multitude of issues. Ryan needs to stop throwing homes up and address the issues that exist before continuing on. What a nightmare. So much for a happy retirement.

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12:12 pm
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My house is only 8 years old, and we have been fighting problems since 4 years ago. My ceilings all have tape coming down them. The walls are popping out of place as well as being uneven. I have a kitchen bump out and the 3 windows in it aren't even. The floor is popping up in places, and when I say floors I mean every single room in the house! The shower...

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The yard had sod installed, the ground is not level, full of rocks and concrete and sod installation was horrible gaps between the sod squares. Throughout the home there are drywall issues along with paint issues. The flooring downstairs is the wood floors. The floors are poorly installed. There are spots in the floor that feels like you are walking downwards.

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5:29 pm

Ryan Homes - HVAC unit

We bought a new build home, 2019. This year, our heating unit was having issues. We called in maintenance to check on it. The pilot switch and the main motor were bad. Wondering how can a motor go bad in not even 2 years of use... we were informed the unit is a 2016. Ryan Homes used a 3 year old unit. We were told it was in a box and not used. Then we were told they contract this service out and to contact them. Pushing the buck off. So 360 dollars later, Ryan Homes has done nothing. They allowed whoever to use a 3 year old HVAC unit in a 2019 built home. The reason we bought ne
w was to not stress about issues such as this. DO NOT BUY RYAN HOMES!

Desired outcome: Payback

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8:33 pm

Ryan Homes - Landscape not completed

Ryan Homes did not complete the landscape on the property we purchased. Somehow the contractor assumed our property belonged to the neighbor/ next door, from the adjacent property not part of our cul-de-sac. After speaking the Richmond Home office, we assumed the job would be completed, but the Warranty manager, refused to honor what was negotiated during closing. Mr. Cox rudely and mocked the fact the we were taken advantaged of during closing and having the job not completed. They did remove some trees, that were a safety risk, and were cut, as if they were going to remove the trees. Some one or reason stopped them, but we brought it to Ryan Homes attention, and believed the job would be completed.

Desired outcome: Job completed, landscape

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Feb 03, 2022 6:58 pm

Amazing. I tried to buy a house, few months back only to be shut down because of my credit history, which is now completely paid off, this only happened because we were struggling to survive. We now have a good income, but couldn't get a home loan. An old friend whom they helped told me to contact Metronet Credit Solution via METRONETCREDITSOLUTION @ GMAIL dot COM or text [protected]. And they were so nice right from the start. I now have a clear credit report and a low interest loan, my family and I can move on to the next phase of our lives. For any credit related issues Metronet Credit Solution is highly recommended.

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10:22 am
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Ryan Homes - Exterior garage trim

I closed on my brand newly built house on March 23, 2021 (1095 South branch) I met with Jarrett the construction manager and went over the items that still needed to be fixed. The exterior garage trim was on the list he advised that it would be fixed ASAP well 4 months and and 2 construction managers later it still is not been fixed. I have made many request to have this taken care of I get the run around. Houses are being built and completed around me but my house is still not 100% completed.

Desired outcome: Complete the exterior trim on the garage

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10:32 pm
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Ryan Homes - Construction manager!

I have gone through a lot of pain with my home at 10266 Quillback Street New Market MD 21774. Whoever the construction manager was missed and forgot a lot of staff that got fixed through work requests like side wall stoning, side yard shrubs and planting and many more. They also forgot to level the yard before putting the grass. It is carved and deep not even leveled. I already put a work request. I hope some one listen and fix his manager failures. The yard completely need to be redone including leveling, grading and grass.

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11:19 pm
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At build we mentioned windows being unlevel and they denied it and said they would look and take care of it and didn't.  The window finally cracked, and we came in with levels to confirm that the windows had been fixed. At walkthrough someone misplaced a ladder and it fell on me causing a laceration on my back. My babies were with me and we could have been...

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3:58 pm
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I am contacting you in regards to an issue that I want addressed regarding my ventilation system. Recently we had contractors in our home to fix the cracking in the walls and ceilings. The contractors had to do a lot of sanding and painting to complete the job in 1/2021. There was dust everywhere. The contractors cleaned up after the job was complete. I...

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5:52 pm
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Ryan Homes - Shoddy Construction

The home we purchased from Ryan Homes will only be 5 years old this August 2021. Since we have lived in this dump we lost our heat every winter. Your heating company that you used came out and patched the system with out truly addressing or correcting the problem. This January, 2021 we had no heat for a week during the cold spell we were experiencing. Long story short we had to replace the entire HVAC system as your heating company never returned our call. Anyone reading this STAY AWAY FROM RYAN HOMES its all shoddy construction. Our one window needs replacing and the window company has not returned our calls after we did everything that they requested.

Desired outcome: MONEY BACK FOR REPLACING THE HEATING AND WINDOW FIXES

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11:50 pm
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My family and I are in the early stages of looking for a new home and wanted to also include new builds as well. Today, my daughter and I spent some time riding within a 20-mile radius to our current home, we happened upon a sign for new Ryan Homes. We followed the road to the neighborhood and arrived with no problem. We pulled in front of the Lehigh Model...

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Good morning, My name is Rich Decker and I live in Magness Mill neighborhood (Bel Air, MD). We moved into our new house back in December 2015. A few months ago we had shiplap installed in our downstairs powder room. Fast forward to about 3 weeks ago we noticed a leak in our basement. A plumber came out yesterday 12/21/2020 and determined the leak was coming...

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4:53 pm

Ryan Homes - Basement

Medina, OH, built 2002, our home is getting basement crack numbers 4, 5 and 6 fixed. It seems every place you put a seem it has leaked. Our development is 1/2 Ryan and 1/2 Pelton. Ryan homes are the only homes with basement issues, 40 to 50 basement have had issues. 2 other cracks are behind finished walls but well documented. Ryan cut corners!

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12:58 pm
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Good Day. We moved into our home at 14814 Saddle Creek Drive Burtonsville MD 20866 (Bentley Park) back in October 2017. For the first year or two we had structural damage to our property which was addressed. The issue I am bringing to your attention is the furnace that is located in our basement. Being a new home owner we were not aware that there was an...

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7:48 am
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Ryan Homes - Fan in bathroom

There is no fan outlet in my roof to let the steam out and I am afraid of the trouble that could. Start I have mentioned this before as many of my neighbors are in the same situation by law there has to be a vent put in to eliminate any possible build up from moisture causing mold!
Catherine Kannally
34 Rachel Lane
Delware Ohio
43015

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12:27 pm

Ryan Homes - Cracks in both sink in master bathroom.

We moved into our house in 2017. 2556 Passionflower Court, Dumfries, VA 22026. Around sometime in 2018 both sinks in our master bathroom started to crack. I had no idea who to contact and plus my husband was in and out of the hospital. I found something to put on crack to keep it from getting longer on one of them. This house not even 3 years old plus it started in 2018. Again I had to put more stuff on it to keep from getting longer. I do not feel that I should to pay out of pocket to get the double sink fixed. It should never happened in the first place. These houses are not cheap and the materials that Ryan Home should top graded. I still have no clue who to contact to get this fixed. This should have not happened.
Donna Sarrano
[email protected]

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9:57 am
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Sub-floors were not properly glued and nailed. The sub-floors squeak under carpeting in the bedroom; the wood floor heaves where the seams come together in the kitchen and hallway; in the master bath the flooring rubs on a nail when I step on the tile. The flooring representative determined that the poor sub-floor installation was the issue since the...

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5:08 pm
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I purchased a newly built Ryan home in May 2018 in Frederick, Maryland Starting on April of 2019 they sent a contractor to fix the settlement cracks and I am still dealing with settlement cracks and my ryan home project manager (Brandon & his Boss Doug) are saying they are not going to keep fixing them. I became upset on the 3rd drywall visit out of 6 and...

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2:44 pm

Ryan Homes - One of water line was connected wrong.

The property address is 13315 Waterford Hills Blvd. Germantown, MD 20874.
One of bathtub water lines is incorrectly connected. The master bathroom tub has not been used and found out the hot water line is connected to cold water. So both lines are cold water. The water faucet was not replaced and it is still original. Please correct it as soon as possible.

Scott Soh

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Update by Scott Soh
Jan 08, 2020 12:22 pm

The property address is 13315 Waterford Hills Blvd. Germantown, MD 20874.
One of bathtub water lines is incorrectly connected. The master bathroom tub has not been used and found out the hot water line is connected to cold water. So both lines are cold water. The water faucet was not replaced and it is still original. Please correct it as soon as possible.

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1:23 pm
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We have a sink leak, the part was rusted so we called our Ryan home warranty department and was told to call the plumbing group they are contracted with. After a month of calls I was told it wasn't covered. They'd send some one out but it wouldn't be covered. I went through the entire holiday with out a down stairs sink. I called a friend who told me in no...

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