Ryan Homes
reviews & complaints

Horrible - 6 months in and the issues never end. Started with the brand new hot water heater that died after a week, lights wire incorrectly. Finish work horrendous. Cabinets not the same shade of colors. Walls are not smooth drywall wavy. Doors and hardware all crooked. Floors not the same. Floors squeaked after a couple of weeks. Incorrect molding used. Tiles crooked. Different colored grout used. Sink not level or centered. Internal and external doors not square. All door handles crooked. Stained steps and railings shoddy. Carpets and padding sub par. Insulation not consistent. Gutters too high and shingles and siding loose. Overall not one thing that was done right in this house. Every house in the development has a multitude of issues. Ryan needs to stop throwing homes up and address the issues that exist before continuing on. What a nightmare. So much for a happy retirement.

We bought a new build home, 2019. This year, our heating unit was having issues. We called in maintenance to check on it. The pilot switch and the main motor were bad. Wondering how can a motor go bad in not even 2 years of use... we were informed the unit is a 2016. Ryan Homes used a 3 year old unit. We were told it was in a box and not used. Then we were told they contract this service out and to contact them. Pushing the buck off. So 360 dollars later, Ryan Homes has done nothing. They allowed whoever to use a 3 year old HVAC unit in a 2019 built home. The reason we bought ne
w was to not stress about issues such as this. DO NOT BUY RYAN HOMES!

Ryan Homes did not complete the landscape on the property we purchased. Somehow the contractor assumed our property belonged to the neighbor/ next door, from the adjacent property not part of our cul-de-sac. After speaking the Richmond Home office, we assumed the job would be completed, but the Warranty manager, refused to honor what was negotiated during closing. Mr. Cox rudely and mocked the fact the we were taken advantaged of during closing and having the job not completed. They did remove some trees, that were a safety risk, and were cut, as if they were going to remove the trees. Some one or reason stopped them, but we brought it to Ryan Homes attention, and believed the job would be completed.

I closed on my brand newly built house on March 23, 2021 (1095 South branch) I met with Jarrett the construction manager and went over the items that still needed to be fixed. The exterior garage trim was on the list he advised that it would be fixed ASAP well 4 months and and 2 construction managers later it still is not been fixed. I have made many request to have this taken care of I get the run around. Houses are being built and completed around me but my house is still not 100% completed.

I have gone through a lot of pain with my home at 10266 Quillback Street New Market MD 21774. Whoever the construction manager was missed and forgot a lot of staff that got fixed through work requests like side wall stoning, side yard shrubs and planting and many more. They also forgot to level the yard before putting the grass. It is carved and deep not even leveled. I already put a work request. I hope some one listen and fix his manager failures. The yard completely need to be redone including leveling, grading and grass.

The home we purchased from Ryan Homes will only be 5 years old this August 2021. Since we have lived in this dump we lost our heat every winter. Your heating company that you used came out and patched the system with out truly addressing or correcting the problem. This January, 2021 we had no heat for a week during the cold spell we were experiencing. Long story short we had to replace the entire HVAC system as your heating company never returned our call. Anyone reading this STAY AWAY FROM RYAN HOMES its all shoddy construction. Our one window needs replacing and the window company has not returned our calls after we did everything that they requested.

Medina, OH, built 2002, our home is getting basement crack numbers 4, 5 and 6 fixed. It seems every place you put a seem it has leaked. Our development is 1/2 Ryan and 1/2 Pelton. Ryan homes are the only homes with basement issues, 40 to 50 basement have had issues. 2 other cracks are behind finished walls but well documented. Ryan cut corners!

There is no fan outlet in my roof to let the steam out and I am afraid of the trouble that could. Start I have mentioned this before as many of my neighbors are in the same situation by law there has to be a vent put in to eliminate any possible build up from moisture causing mold!
Catherine Kannally
34 Rachel Lane
Delware Ohio
43015

We moved into our house in 2017. 2556 Passionflower Court, Dumfries, VA 22026. Around sometime in 2018 both sinks in our master bathroom started to crack. I had no idea who to contact and plus my husband was in and out of the hospital. I found something to put on crack to keep it from getting longer on one of them. This house not even 3 years old plus it started in 2018. Again I had to put more stuff on it to keep from getting longer. I do not feel that I should to pay out of pocket to get the double sink fixed. It should never happened in the first place. These houses are not cheap and the materials that Ryan Home should top graded. I still have no clue who to contact to get this fixed. This should have not happened.
Donna Sarrano
[email protected]

The property address is 13315 Waterford Hills Blvd. Germantown, MD 20874.
One of bathtub water lines is incorrectly connected. The master bathroom tub has not been used and found out the hot water line is connected to cold water. So both lines are cold water. The water faucet was not replaced and it is still original. Please correct it as soon as possible.

Scott Soh