Complaints & Reviews

Failure of agent to follow through on agreement

In November of 2017, we purchased a home listed by Keller Williams. There were 3 conditions to our purchasing the house. The agent agreed to these conditions and then failed to follow through on those conditions. She always had an excuse when we reached out and then stopped communicating with us. What can KW do to address this?

Option Fee & Security of Home

The KW (Lillian Turner) in Odessa, Tx represented my mother (Cloteal Boysaw, property at 2000 Mesquite...

Cheryl Grant very unprofessional

Cheryl Grant was very unprofessional and is clearly all about the money and does not care about her clients at all.
There were things Said by her. Such as; referrals to stupid people and challenging buyers. I do not think Cheryl should not be able to work in such an unprofessional manner and get away with it. Stay clear of this agent.

LaKisha Mcgee licensed agent

I originally started with LaKisha and informed her of my efforts to move to Houston. She gave me a contact...

Extremely rude and not motivated seller

I would like to submit a complaint about the realtor listed for the property on 10110 golden sunshine...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

breach of contract

Good morning,
Writing to you is Kimberly Keller president of Keller Realty in PR. One of our selling associates brought a buyer to Keller Williams Grand Homes. Our buyer purchased the Keller Williams listing. The Keller Williams listing agent is Barbara Rodriguez. Mrs. Rodriguez sent a co-broke agreement which read in first paragraph that each company would receive 50% of total commission paid. Then in a following paragraph indicated that our company's commission would be 2.5% of sales price. In a later email, Mrs. Rodriguez sent another co-broke agreement stating the same in the first paragraph and proceeded to change in the second paragraph the 2.5% for 2% of sales price. My agent questioned this, and Mrs. Barbara Rodriguez certified that total commission for this sale was 4% of sales price. The agreed sales price was $52, 500 for a total commission of $2, 100 allegedly. At closing my agent found out that the commission was a flat fee of $5, 000. We only received $1, 050 which is 21% of total commission, not said 50% of total commission from this sale. I reached out to Mr. Orbe Soto, person who has the Keller Williams franchise in PR, to no avail. I was told he would investigate and get back to me. This was over 3 weeks ago. Mr. Soto also mentioned that he has little control over his brokers, which was surprising since all Keller William brokers carry the Keller Williams brand and their actions reflect on to the franchise name. I as president of Keller Realty and am very involved with my brokers and they must meet my company's standers. What they do in the market does not reflect on them but on my company. Mrs. Rodriguez lied to my Broker, mislead her into thinking she was receiving 50% commission, when she was receiving 21%. I have been in real estate in PR for over 23 years and this is not good practice. Not only is this not good practice, Keller Williams is in breach of contract. Hope to get this resolve in a professional manner. Other Keller William agent call for our listings, if this is not resolved, I will be extending the same curtesy we have been shown by your representative in PR. We will also be advising others in our market of Keller Williams poor practices and presuming legal action.
Enclosed Co-Broke Agreement.
I can be reached at [protected] Kimberly K. Keller, Keller Realty CSP

Thank you in advance for your diligence in this matter,

Kimberly Keller

breach of contract

unprofessional real estate agent

Atten: ohio! Do not go with keller williams steve schlater. I am extremely thrown off by the...

sale of my home

I need to be contacted immediately. I am scheduled to close on my house on 11/24/19. I have requested to have...

the agent did not pay us

this client is a SCAMMER! his name is Marcus Edwards! he has a real estate campaign! and connected with you, and I worked for him as a VA

he always pay late! and on the last day of our shift! on a payday! he always makes excuses about the worked hours we did! to think we are using timedoctor to track our time! but still he managed not to pay us on what it shows on TD! he has a lot of demands! ang hell take adavantage of his employees by not paying us. and he paid us consistently late.

id like to escalate this matter! and how we can get the payment we deserve!

the agent did not pay us


I listed my property with one of your agents, Gustavo Dias. I am an elderly person and not able to read contracts without an attorney, so I specifically asked and he had me initial that I could cancel at ANY time. I asked him 3 weeks ago to cancel and he picked his signs up and left the keys in the kitchen drawer and told me that the contract was cancelled. He was still showing the property. How did he get into the house if the key was turned in? I was finally told last Friday 10/11 that I needed to submit it in writing so I had an email sent. He told me that it would be submitted Monday morning. I was not told until yesterday that it would take 24 - 48 hours. He got hold of a realtor friend of mine's number and called and threatened him. My friend told me this morning. I was not happy and when I spoke to Me Dias yesterday I told him that I would complain to your company. Thank you

nathan robart

I hired Nathan Robart as my realtor and it's literally been a nightmare working with him. He is dishonest and...

unethical realtor employed by keller williams

On Tuesday, September 24, 2019 I had my realtor, Stacey Dunson, schedule a showing of a property in Mableton GA. The exact address was 6212 Carriage Gate Ln. Prior to the onsite visit, I researched the house online via Zillow and determine that if everything looked acceptable, I would put an offer in on the Townhome. My realtor and I went out at approximately 5:30pm the same day and as expected, I fell in love with the property and asked my realtor to put an offer in the same night.

My realtor contacted me about an hour after the showing and advised that the realtor for the seller, Paige Pace from Keller Williams, presented him a referral for CMS Home Loans to pass on to me, as they may give me a good rate. I advised my realtor that I had already been pre-approved by Veterans United and USAA. I did however, contact the CMS Home Loans just to see what type of rate I could receive. Since I had preapproval already in place I asked my realtor to move forward with an offer as requested. My offer was as follows:

• Full Asking Price of 290K
• Earnest Money of $1000.00
• $7500 towards closing costs
• Washer / Dryer Stays

The very next day the seller countered my offer with the following terms.

• Earnest Money $3000.00
• Seller takes Washer and Dryer
• $4000.00 which would be half my closing costs (her verbiage)
• I had to also use her closing Attorney

Before I could give them a counter, Paige Pace contacted my realtor and advised him that he should convince me to go with the mortgage company she suggested because it would be a huge hassle dealing with USAA. I advised my realtor that Paige had absolutely nothing to do with financial decisions on my end and she was bordering on the lines of unethical behavior.

She also questioned my understanding of buying a home with my realtor. Just as a reference, this would have been my third home that I purchased - so what was not needed was her discussing anything with my realtor regarding my educational understanding of how to purchase a home and financing. To add insult to injury she advised my realtor that the reason she countered my original offer of $1000.00 in earnest money was because her clients had recently put an offer on a home and put down $3000 in earnest money. In the event that I decided not to get the house they would lose their money on the other house - but could make up for it with the $3000 in earnest money that I would provide. Again, unethical behavior.

At this point, I Declined the counteroffer - based on my uncomfortable feeling that this realtor was extremely unethical and made me question the mortgage company referral, the suggested use of her closing attorney, and her entire interaction. As I declined the offer, she should not have had anymore dealings with my realtor other than a courtesy call, if that, to see if I changed my mind.
Following this trail of unethical behavior, I received a phone call from my potential mortgage lender, Paige's referral, and advised that Paige contacted him and asked that he give me a call and explain the process so we would all be on the same page. Now if that is not unethical behavior I don't know what is and that is the reason I would never submit another offer on that house and its also making me second guess dealing with any KW property if this is acceptable behavior for your resources.
Was she receiving kickbacks? Why was she so vested in what I was doing on my end? Her only responsibility was to her clients and not me

This is a prime example how one overzealous and untrained realtor can derail an entire plan. I was sold on the house before I even got there but because of her antics and unethical behavior, I passed on buying the house. I think her clients need to realize what she's doing on the backend. I also plan on taking this before the real estate board to address her on unethical behavior.

Michael Williams

  • Pr
    Pretty P Oct 09, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I'm going through something very similar. It's horrible.

    1 Votes

lauren jerden

Lauren Jerden paid back earnest money from her personal account to her buyers because she misjudged the smell...

realtor's lack of response and request to rescind contract

We contracted with the local realtor Robert Howell in Beverly Hills to rent our property 12139 Summit Court...

realtor matthew bully

I am writing in regards to our horrible experience we have had with your company, more specifically one of...

realtor mark s. de chambeau

Mark continuously doesn't follow legal guidelines of not giving us 24 hrs notice prior to showing. We are tenants in our current place and our landlord is selling. He let us know yesterday he'd be giving us 24 hours notice from here on out before booking showings/open houses. He then proceeds the very next day to tell us we need to be out of the apt. for 10:30am less than 24hrs notice. When we tell him that won't work for us but we could do 11:30am, he said he had already lined up people to come in without telling us.

When he didn't get what he wanted he threatened us that he would tell potential buyers we were difficult tenants. He then accused my roommate of being difficult again (after we've been accommodating thus far to his less than 24 hours notice situations prior to this one), and then he said "This could go down multiple ways and he's sure he'd come out on top".

A realtor is somebody you have to trust to have in your home, this guy is a bully and cuts corners. He doesn't follow protocol and he's rude and entitled when he doesn't get his own way and doesn't coordinate with his clients appropriately.

Complaints against a broker vera - broker in las vegas

Broker - Vera in 10000 W. Charleston Las Vegas She is the worst broker to work with. Irresponsibility, lack...

jennifer cramer

The reasons for filing this complaint, besides preventing future clients from a similar fate, are as follow...

zillow listings

I am an agent with Keller Williams Capital Realty. I have a listing at 218 E Park Avenue, Anaconda MT. Zillow is not pulling it from the MLS. I've had an issue like this in the past. I don't have time to try to figure out how to contact you to have my listings online. This problem needs to be fixed!!! This property was listed a couple years ago and has not been on the market for a long time. On your site they currently have all of the previous information and old pictures and it's overriding my listing!!! It says it's not listed. This property has been listed for a couple weeks and if they'll not on your site. I am in the Montana Regional Flex MLS. Fix the problem and pull my listing!!! This is why I will NEVER advertise on Zillow. Your service is poor and I can't get a hold of anyone!

closing date revised on home located at 122 overbrook

I have been working with Jeremy Martin for about 2 months and I am not happy with the service I received...

In The News

Unhappy consumers gather online at and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem