Letter of Complaint
My name is Gao Yan, I send this email to make a strong complaint about your employee Michelle Chen (Runjing Chen)whose license number is [protected]. During the sale of my house in L.A., she was very inefficient、unprofessional and extremely irresponsible, which caused me suffering a lot of time and great losses. Even more seriously, she has deceived me for several times and has been trying to embezzle my property just because I am in China. Yesterday she was still telling the lie. After being revealed by my lawyer, she disappeared and refused to deal with the remaining affair. My patience has gone out.
I signed the agency contract with your company in Jan. 2017 and Michelle Chen was instructed by your company to responsible for selling my house located at 2923 Venezia Ter, chino hills. I also signed a contract with Michelle Chen herself to maintain my house at the cost of 200$ per month which lasts for more than 2.5 years. With receiving 200$ per month, she should be responsible for maintaining the house and collecting letters &mails for me. However, during the maintenance, a lot of valuable property were lost which I didn't want to care about and look into. One important thing I care about is as follows. There was a fine from the HOA of the community in about Jan. 2018 because of the garden of my house, which was only 7000$ at the beginning. However, In Oct.2018, the fine became 100000$ just because no one made any response to the notices of the HOA. Neither did she make any response to the HOA, nor did she give any notice to me about the fine. I have paid her 200$ one month for more than 2.5 years, but she did nothing. The fine became 100, 000$ just because of her irresponsibility and negligence. Furthermore, There was a buyer who was willing to offer 1900, 000$ to buy my house in Oct.2018. But when we entered into the registration of transfer process, Michelle Chen told me the house should not be transferred without paying the fine first, which made the deal failed directly. Later, I required Michelle Chen to confirm the nature of the fine seriously and whether it affects the transfer of the title on earth. Then she told me the fine doesn't affect the registration of transfer at all! I missed a good chance to sell my house, just because she is so unprofessional and irresponsible! After that, I had to reduce the selling price over and over, and the final transaction price is 1760000$ in Jun. 2019. Almost 200, 000$ was lost!
During the selling process, the glasses on the door of my house was broken by someone for 3 times. I had to pay 10, 000$ as the deposit to guarantee the repair of the glasses. But when settling the account on July 18, She told me there were still several other repair cost which I should bear. One of the repair is the change of the lock of the door, which is 1500$! She told me that the lock was broken exactly on the date of delivering the house. What a coincidence! The date of delivering the house is June 19. She should ask for my permit in advance or at least inform me on that day. But she hasn't told me for almost 1 month! How irresponsible she is!
There are a lot of furnitures in my house which were bought in 2014.No one was living in the house, so the furnitures are almost brand-new. The brands of the furnitures are Century, Marge Carson and Maitland Smith which cost me over 200, 000 dollars. Because I am in China, the selling of the house and the dealing with the furnitures are deemed as a whole task which cannot be separated. If Michelle Chen was unwilling to be responsible for dealing with the furnitures, I won't entrust her as my agent to selling the house. So she promised me she would move all the furnitures out before the delivering date which is June 19 and she would be responsible for selling them. She also took all the original invoices of the furnitures away. However, she failed to keep her promise. The reason she gave me is that the buyer detained my furnitures, which I cannot accept. I have paid 10, 000$ as the deposit to guarantee the repair of the glasses, why did the buyer detain my furnitures? I asked her for the telephone number of the buyer in order to communicate with the buyer myself, but she refused. Then in the next one month, I have communicated with her for several times to urge her to deal with the affair quickly. But she never replied me in time. Every time after I sent the message to her on the WeChat, she replied me in at least 3-5days!Everytime! She is so irresponsible! I had no choice but to ask my friend in L.A. to call her for several times. Finally on July 21, she told me that all the furnitures were moved out, so I should confirm the repair fee. The fact later proved that she has deceived me.
Because she is so inefficient and irresponsible, she failed to sell the furnitures at a proper price in almost 2 months, during which she only offered me 10, 000$ for all the furnitures, which is ridiculous. I found a buyer myself in L.A., who offered a higher price. But he wanted to go to see the furnitures to make a assessment first. But Michelle Chen refused with the reason that the warehouse didn't permit! I asked why I can't see my own property? She said she found a shared storage in order to save the storage fee. My furnitures were put together with other people's. I put up with this [censored]. She has moved my furnitures into the storage for almost 2 months. I asked her where did she put my furnitures into for at least 5 times before, but she refused to tell me the address of the storage. Now when I want to see my property, She told me that I was not permitted! The buyer then asked me for the list and the photos of the furnitures, otherwise he can't decide the final price to offer. So I asked her to give me the list and the photos which she has taken already. Thanks to God, She agreed. However, My goodness, she gave me the list and the photos after almost one week! I asked her every two days, but she always had kinds of excuses! Sending an email only take a few minutes! I got very angry because the buyer was waiting! Finally she gave me the list and photos. Then I was shocked and I finally understood why she delayed on purpose and behaved like that, Because only half of my furnitures were on the list! I asked her where were the remaining furnitures, Then she began her play. Under my pressure, On August 8, she told me the remaining furnitures were still in the house. My lawyer then queried her why she told me all the furnitures were already moved out on July 21. I see, she told the lie on July 21 just to deceive me to confirm the repair fee. Of course she couldn't answer that question, because she deceived me. Then she just disappeared and let her assistant to communicate with me. How irresponsible she is! On August 9, her assistant told me that all the remaining furnitures were sent to a rubbish recycling company long since. Oh MY GOD! Is this a suspense film? Where are my furnitures on earth? Those are my property！Your company is a famous chain corporation, why do you have employee like her? Her assistant also asked me to take the furnitures right away with the storage charge exceeding 1000$! Oh, My God, The reason I can't visit my furnitures is that she found a shared warehouse in order to save the storage fee. Why the final storage fee is still so high? She said 500$ is due to that the buyer of my house didn't cooperate to move the furnitures, so the moving company has gone to the house for 5 times, each time cost 100$!My question is since the buyer didn't cooperate, why did she still arrange the moving company to go to the house, and for 5 times? If the moving company came to the house for 10 times, should I pay 1000$ for this too? Moreover, she never told me that charging fee of the carriage can be calculated like this before. Now she asked me to bear the cost owing to her incapacity and irresponsibility, is this fair or up to the working standard of your company?
Until today, she still tried to pass the buck! I believe this is not just a civil dispute, it's a case suspected of constituting a crime! All the losses I suffered should be borne by her and your company! I request your company to intervene this affair and resolve the problem right away! All my legal rights are reserved.
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