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Re/Max

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1.9

Overall reputation rating based on reviews and complaints

Re/Max earns a 1.9-star rating from 11 reviews and 203 complaints, indicating that most home buyers and sellers are dissatisfied with real estate services.

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Re/Max Complaints Page 4 of 11

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M
1:26 am UTC

Re/Max Was lied to about the internet by Steven Jenny in Columbus NE

My #1 concern with my home that I stated a number of times back from about September to about November of 2021 was that the house had to have good stable internet for my online classes, future jobs, and a server room. When going back to the office to Sign the Offer Letter I specifically asked him "So the house does have internet right"? Where he replied "yes it has internet" all the while I had been constantly telling him how important it was that it be able to handle a server room. A couple months go by I ask many times who the internet provider is and he does not reply. Time comes to buy the house and I say no the house does not have Cable internet it does not meet what I need for my future you lied to me. Where he then Sends me an E-mail stating that I'm in a contract and if I pull out I will be sued I will lose and I could possibly have to pay the entire amount of the home. He then calls me and says "well I told you there was internet but not what kind". So I tried to make the best of it. I ordered Starlink Satellite internet "cause there was no internet for the home at all" and installed it myself thinking I'll get through this. This took till about May of 2022 for me to get internet up. I quickly realized it would not cut it. It has constant drops and would cause me to miss to much class and would affect my grades. So I was not able to take my classes which I was hoping to start in January - March of 2022. I was not able to get any jobs I had been working toward and saving up to finally buy a home where I can finally move forward with my life. Infact the house has alot of problems because they rushed getting me into this house when I started asking questions about the internet. The electric in the home does not function properly. I have constant tripping breakers ( which I also game it's my main hobby and pretty much my only way to relax cause I'm anti social ) and I can't even do that. There was no door flange on the front door the house was not finished and I am paying top dollar for a house in which I was lied to and is useless to me. I do not understand how someone can be such a POS to another human being. I am currently talking with legal about taking action and talking with the Real state commission but honestly I just want out of this house and get my money back. I tried to just talk about selling it with another realtor and they told me I would lose roughly 20,000. So I'm going after yall for costing me my education, my potential jobs, false representation of a home, breach of trust, emotional and financial distress.

Desired outcome: I want him to come clean, apologize and for yall to get me out of this house so I can continue my life.

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A
9:11 am UTC

Re/Max Scammed Services

I went to rent an office in Izmit, Turkiye. The office branch Remax Maximum went ahead and signed a lease, and I found out the next day from a lawyer that I can't have a valid lease because I don't have residency in Turkey. I was told that the lease isn't valid. When I went back less than 24 hrs to the office, they told me they couldn't give me any money back. They said I should have known I couldn't rent an office without a residency permit.

Desired outcome: A refund for the monthly rent payment paid to the invalid lease written.

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L
8:27 am UTC

Re/Max London Franchise

Date: 02-04-2022.

On behalf of my daughters, as the only legal guardian and surviving parent of the girls.

Following the death of my former partner Mrs Praxedes Garcia Molina (DOB 28-08-1976) and mum of my two daughters, I wanted to reach out to RE/MAX USA LEGAL DEPARTMENT.

She rented a flat in London through RE/MAX in Flat 13, The Piper Building, Peterborough Road SW6 3EF Fulham.

I regret to inform of her passing in Barcelona, Spain last Saturday 02-04-2022 of Leukemia at 45 years old. She was initially diagnosed in the UK on 02-02-2020 following the Cancer treatment at Hammersmith Hospital. As you can imagine all this happened at the same time as Covid breakdown in this country - indeed a very stressful process for her mostly and for all of us too. In March 2022, She has decided to have a treatment in the Hospital Clinico in Barcelona, Spain as a last resort. I have now to deal with her estate in the UK.

We have had an extremely difficult month of April May and June. My focus has therefore been with them over the past few months as we start to rebuild our lives.

I told Ms Christiana Torto (REMAX LONDON Victoria Branch) that the family is going through a lot, as a matter of priority they have recommended us to take it easy as this is a very overwhelming process for the three of us, I would kindly ask us to help us during this very complex and difficult process.

I told Christiana I was now in a position to look for after the estate but she never recognised my authority as the person dealing with her estate.

The rent was paid until July 30th 2022. We have to vacate the property and leave the apartment on the 21st May and accept and pay for previous damages.

Praxedes rented a flat in London, UK and as a matter of fact she needed to pay every single year in advance.

The process with the RE/MAX in London Victoria has been a real nightmare, particularly Ms Christiana Torto and Mr Andrea Frigo. The were very slow responding to my needs.

They haven't been cooperative at all when I asked them to reimburse the approx £10.000,00 to my daughters.

The rent was paid one year in advance and now after waiting for 3 months they decided to keep the money and to re-let the property on the 5th August 2022.

This money should be for the girls and use this as a life time wish instead of keeping the money. When someone dies is game over, unfortunately, so the contract is no longer valid.

I have accepted the money for the repairs £1.200,00 and I help to vacate the property on the 21st May 2022.

The company REMAX London thorough the landlord were not willing to return the money, they have previously said they’ll return this as a goodwill gesture but they then turn around with a different excuse. This is money that belongs to the girls and I can’t believe all this is happening. Such a lack of consideration and good will.

I have no choice than make this public by send this to the press as the Agents in London have blocked me while this would be very easy to sort out.

I wish anyone to go through this awful process.

I have already sent the information to REMAX LONDON without any success or willingness to help as well as other service providers.

They have been very slow responding and changing at all times. They have shown they have an unclear knowledge of the jurisdiction.

Mr Fleix Zorrilla was the only person trying to help, he sent me this message:

"Dear Lucas, I hope you are fine. My sincere condolences for the loss of Praxedes.

I have informed the landlady and our admin offices regarding this situation and we will email you for your information a balance of payments regarding the rental of Flat 13.

Please feel free to contact me if you have any questions.

Kind regards

Felix Zorrilla"

I would like to escalate this as the UK manager, Mr Andrea Frigo is not been responsive.

I would like to escalate to RE/MAX USA to see if we can find a solution as this shows a total lack of understanding and they have incredibly upset me and my daughters.

Many thanks in advance

Saludos Cordiales / Kindest regards / Cordialement Lucas Rodriguez de los Santos + (44) [protected]

[protected]@gmail.com

Desired outcome: To return the money from the day the property was vacated 21st May 2022 until the 30th July 2022 at £2,383.33 per month

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D
2:37 pm UTC
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Re/Max Not being honest

A home in our neighborhood recently went up for sale. In the listing, the agent has intentionally left out there is an HOA in the waterfront area. It describes it as "accessible common area". It is only accessible if dues/assessments are paid. I called the answering service asking for an update to the listing. Several days have passed without an update on the sellers description.

Non-waterfrong homeowners are assigned a space in the waterfront area. This was done back in the 80's by the developer. Pictures the realtor posted of the waterfront/dock area with the listing do not belong to the home being sold. He has posted pictures of one of the nicer waterfront/dock areas instead of the true dock this needs repair/refreshing.

Shouldn't realtors be held to high moral standards? I see his conduct as being very deceiving.

Date: 7/10/22

Desired outcome: I would like the listing to be updated to reflect there is an HOA, and for the realtor to update the photos.

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N
4:23 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Re/Max I won a ethics case and have severe damages from a fraudulent re max agent.

Right now I have a major mold issue in my Roseville because Remax Agent said that the leak was fixed and denied me repeated access to the house during escrow because it was covid and the seller didn't want people in home. Right now I am trying to reach a settlement and Remax is advising their attorney to fight me every step of the way costing them and me extra money. I am so sad and feel emotional drained and stressed over the situation. I would never treat my clients this way. I was abused every step of the way in this Remax transaction. Their defense attorney for the case is Klinedinst in Sacramento, CA. The attorney is Raja Hafed [protected]@klinedinstlaw.com at [protected] x4231. My name is Natalie Grand and I would love to just settle this before more legal bills are racked up on both ends. I work in the field of insurance and most the money is going to your defense right now and all I am asking for is my receipts and damages be reimbursed, not the stress and emotional experience damages. Please consider coming to a resolve. Thank you kindly. Natalie Grand

[protected]@att.net

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Resolved

remax is making me remove this post.

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R
10:43 am UTC

Re/Max product about earphone

saya beli earphone dari iphone device yang berjenama MOXOM.. dari KLCC dan.. beli daripada 3 july.. saya mendapati dari awal lagi yang condition yng ada pada earphone tu terutama pada wayar tak elok. saya sudah beritahu staff untuk tukar earphone sebelum beli..tetapi diaorng cakap yang earphone tu memng mcm tu sebab dia berada di dalam kotak.. so memng senget benget wayarnya dan saya juga percaya.. last2 balik rumah… sebelah dengar sebelah lagi tak dengar.. staff u tu jenis sauk je.. walaupn 69 benda tetap duit.. bkn nak berkira.. benda nak pakai lama

Desired outcome: tolong alert sikit staff tu.. jgn main pakai bole je last2 langsung x boleh guna.. i want a [censored]ing refund

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J
10:15 pm UTC

Re/Max Contract fraud, blackmail, using the MSL listing for his own personal problems

Signed one year contract to sell a lot, real estate agent made a mistake on the dates contract expired 3 days later, real estate agent refuses to take down the MSL listing because of personal reasons between another agent and the real estate agent. It has been on the MSL listing for 7 1/2 wks now, I have talked to the broker she told me Remax attorneys said that me and the real estate agent made a mutual agreement on the dates and it's okay to resign a contract, I told the broker I want you to take it down off the listing Becky told me if you drop the complaint against the real estate agent I will take down your MSL listing, I told her you're blackmailing me she said dropped complaints and I will take down the listing. The owner of Remax Rocky we argue back and forth about him taking it down he told me you dropped the complaint against the real estate agent and I will take down your listing in a couple hours I can't believe the owner of Remax is blackmailing me can't believe it they are holding $100,000 lot from me selling it so I could buy a house. Seeing that the contract has expired, I would like Remax to take their name off the contract and their logo. Remax there is no contract you are holding my listing and the MSL listing without a contract. I think that's fraud I called corporate office 2 weeks ago they sent the letter out to Rocky about the contract expiring and is still on MSL listing 2 weeks later right now it is still on the listing and now he's committing fraud, and blackmail. Thanks for listening I want to let you know if this does not work I am not going to stop I'm going to go to the newspapers and file a story about it you have a nice night sorry for the trouble that your agent and your owner and the broker is causing you the owner of the company is not afraid he's not afraid that's why he's blackmailing me you have a nice evening thank you for listening

Desired outcome: I I would like an outcome on this $100,000 Lots is being held hostage by Remax, you should have some kind of control over the owner of the store it's your name thank you for your time

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A
11:52 am UTC
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Re/Max Remax St Maarten and Remax Llc

REMAX St Maarten and a REMAX agent there sold me a Ponzi scheme condo and my family lost all of our life savings. Now we have no money and are rebuilding and living with my mother. REMAX will do absolutely nothing to help they just said “sorry for your loss”. The REMAX agent told me to send the money directly to the developer which is Illegal but REMAX doesn’t care all they care about is money. I lost $175,000 dollars thanks to REMAX. You should be ashamed of yourselves!

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J
6:22 pm UTC
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Re/Max Fraudulent items stated by a remax agent in order to withhold our $7000 damage deposit.

SUMMARY:

We paid a $7,500 damage deposit for a Las Vegas rental home. At the end of our 12-month term, the Remax Agent (Chad Andrew) listed $7,000 worth of damages to the home and property. Many of these items were fictitious, created by his agency to withhold our damage deposit.

DESCRIPTION:

Chad Andrew Remax (located at 10075 S Eastern Ave, Henderson, NV 89052) was our property manager while residing at 53 Smokestone Ct, Las Vegas, NV 89110.

During our stay, we walked into a little bit of a loaded gun. The house was infested with scorpions, and we received numerous bites. Every time we tried to contact our Remax Property Manager on the phone, the secretary was beyond rude, making it impossible to solve the initial issue we were trying to accomplish in the first place. It wasn't until we called the Remax office and threatened to bring in a jar of scorpions and scatter them around the office before they sent an exterminator and acknowledged the problem. Their team was incompetent and professional, and I say that in the nicest of ways.

We also witnessed a pool maintenance guy come to the house and attempt to remove the saltwater pool system, even though the owners (who we were in touch with) never gave Remax the permission to remove or replace it.

Throughout our tenancy, we actively tended to the exterior landscaping, and both yards were much healthier when we left than when we arrived. One day while purchasing plants for our outdoor porch, Chad Andrew happened to stop by the property and recommended that I should not plant these particular plants in the ground, for heat reasons (more on this later).

In the week leading up to the end of our tenancy, Chad Andrew's Agency hired a photographer to visit the property and take photos of the interior and exterior of the home. We kept the home in excellent condition while we lived there and spent hundreds of dollars to have the home professionally cleaned. When the photographer arrived, he walked through the house, taking hundreds of photographs, stating numerous times that this was one of the cleanest, most well preserved rental homes he had documented.

We expected to receive our damage deposit in full upon leaving at the end of our term. $7500 was a significant amount to us and was much needed for us to find a new place to live.

When we went to pick up our deposit check from Chad Andrew Remax, we were handed a long list of damages to the home and property. At the top of the list was a $2000 charge for a new fridge (even though the photographer noted no damage during his visit) followed by charge for stealing plants (even though he saw us planting new plants). There were many other items of this nature, summing to a total of $7000 in damages. These people are totally scrupulous and I would not recommend any association that has anything to do with Chad Andrew and the Remax team.

We could not understand how a professional agency could do something like this and leave us with less than $500.

Desired outcome: Reimbursement of our withheld damage deposit ($7,000)

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E
7:34 pm UTC

Re/Max Phone call

Solicitation call from Joan Chase Swing [protected] on 5.18.2022

Desired outcome: Stop solicitations

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T
10:18 am UTC
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Re/Max Overdue payment

So back in [protected] Remax owned 1019 Ross they where under the name High Quality Homes LLC. I had to do an emergency move from there because it ended up having Lead through the apartment and yes broad of health came out to test it was unsafe to live there. And I had to move so when I moved everything was great got my deposit back everything. Now that I am applying for apartments to move in 2022 they are stated I owe 2,995. Now I have proof that it was paid in full I never owed anything. And Mara Harpernick for Remax in Cincinnati Ohio 8240 Clara Ave 45239 claims she doesn’t know anything about this when I have proof because she printed off the paper and sent this information to apartments that I’m trying to get. I also have proof with her name on it where she had high Quality homes with the same Remax number. I just want this cleared out of my name so I can apply for apartments with no problem. And Mara Harperink sent me email well her front desk stated that they do not know anything about this when I have proof they and they cannot help me.

Desired outcome: I won’t this cleared off my name so I can apply for house apartments with no problem.

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2:33 am UTC
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Re/Max Remax agent bullies their clients and intimidates them into applying for finance

So this is our first time purchasing a house and we had the WORST experience EVER !

STAY AWAY from REMAX if you do not want to be held hostage by them ...

We went to look at a house in Wellington that was for sale for 1.8 mil.

MY partner said that she would prefer getting pre approved on her own with her choice. The sales agent Marieke Meiring ( Sales Associate / Wellington Area ) advised us that she can also do the pre approval with her people and we said no thanks we will check ourselves.

We then got feedback from our people that we do NOT qualify for the house.

We advised her and she lost her marbles...

She said that we are wasting her time and that she can FORCE us to continue with the application even though we told her that we do NOT qualify !

Needless to say she forced us to submit the application anyway even though we said it is going to fail...

We were forced against our will to apply for the house knowing we will not get it ?

How stupid can one person be ?

So in short she single handedly made this the WORST experience EVER and I feel so sorry for all the rentals and home owners going through Remax ( Sales Associate ) as she holds you hostage and gets rude !

I never ever ever want to see the name REMAX again in my LIFE !

I will be reporting her to the letting agency of South Africa and taking this matter further... ( PPRA & Tribunal )

Horrific experience ...

Desired outcome: Remax should change this behaviour and treat their clients with some respect and humanity !

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J
7:17 am UTC

Re/Max Real estate tour

Agent cancelled at the last minute a planned get together with me, a real estate investor.

Jake Lee had not arranged the necessary requirements for the primary property of interest, although we had talked of this several days earlier.b Although I told him I wanted to see a lot of different types of properties, he only scheduled a half day and said "maybe we can see a couple". I have been dealing with real estate for 40 years and have never seen this level of incompetence before. He replied the morning of the appointment that nothing was scheduled. Later he changed his story and said when I was upset that he cancelled all other appointments that day.

Desired outcome: None. Disgusted with this real estate agency.

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L
9:12 am UTC

Re/Max Agent commision not received

Left remax and my broker in November. I have her email stating when the new construction contract closed I'd be paid within 48 hrs. I was in constant contact with my clients and the builder.

2 days before closing she started picking a fight with me and told.me I wasn't to go to closing, inspection, walk through, nothing. She did this on purpose. I have yet to be paid. I contacted an attorney who sent a demand letter. She had ignored it. I will be going after her, remax corporate, and the client to.

Tracy Hatchell remax Coast & Island Charleston, SC

I have her email stating she is paying me when it closes as well as another email saying she needs to pay me and that was approx 3 days before closing day.

Desired outcome: I would like my commsion of 3648.00 plus the 350.00 attorney letter to be paid to me!

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4:12 pm UTC

Re/Max Inappropriate photos

Recently a house went up for sale next door, your agent took pictures of the house and yard. Unfortunately he posted pictures of my backyard in add because my yard has more big trees and cleaned up. The house for sale has old tall grass and fallen trees on its lot. So I have had numerous people walking thru my yard along with driving in my yard. The agent also does not explain where lot line is so I have had to put up no trespassing signs to stop people from going into my property. I spoke to agent and explained to him but all I got is oh really. This is not how remax works because I have used you for 3 homes, please refresh this agent on respect and dignityremax expects. Also have him removethe pictureof my property. Thank you keep up the good work!

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11:02 am UTC

Re/Max Real estate agent unprofessional

March 9th 2022

Home inspection

We were in the process of purchasing a home in Crystal River, FL had our own real-estate agent and were in the process of our home inspection which we paid for. While there BM from Re max who was agent for buyer and had her own person interested in buying came to our inspection with an air conditioning person who inspected the air conditioner (which has to be replaced) saying it was in good working condition. I don not understand why anyone let alone a real estate person do this. Very unprofessional. We did close on our house March 28th 2022

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10:30 pm UTC
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Re/Max Open house - agent’s behaviour

Date: March 19/2022, open house address: 5845 141 street, time: 3:40 pm . Me and my family enter the house and see that the realtor sitting inside the formal dining doing her work facing back towards the entry, i go inside start looking around so that once she gets free will come and entertain us. She sees us just about 10 steps inside the house uses a condescending/ derogatory tone and tells us to get back outside, asks where the masks are , or if we have an appointment ( which i did) i said where does it say we need a mask as they are not mandatory anymore nor u have a notice to put them on , starts yelling that i should’ve greeted her when i came in .. i was like isn’t that your job to greet who comes in or my job ? ( A person who has customer centred job should not be talking in that tone even to the customers dog )

I did not even look at the property and came out with my older parents and a 11 month old baby.

Ellen Guan is the rudest and the most racially biased realtor i have ever come across .

I would highly appreciate if you took an action against such a realtor .

Thank you

Binant k litt

Desired outcome: Atleast make her aware that not all people are same and keep quiet some people are educated and know where and how to complain .

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M
7:08 pm UTC
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Re/Max Unprofessionalism

I am currently a home owner and looking for a property to purchase. I saw the real estate listings on Sunday, February 27th, 2022 and requested a viewing of the property that looked promising from the pictures. I was pleased to receive a prompt response from a Remax agent by the name of Judith the very same day. We agreed to meet on Tuesday, March 1st to view the property. Things went downhill when I got to the location at the specified time. The agent arrived 15 minutes late even though she specifically requested for my cell number when she responded to my email. When she arrived, she apologized but then quickly mentioned that she did not have my cell number to say that she was running late. I kindly reminded her that she did have it since she specifically requested it. Her excuse was that she scribbled the number in her agenda and forgot to bring her agenda even though she could've easily looked for the email exchange on her cellphone and find my number. She brushed my comment aside and began what clearly appeared to be a rehearsed speech. She began by telling my parents and I (my parents accompanied me to the viewing) that there are currently three bidders for the house and that there'll likely be a sell by evening's end. I responded that it's okay and that I'm in no rush to buy property on the spur of the moment. She clearly did not like my response because she went off on a tangent by explaining to me how the housing market works. In short, if I don't buy right away, I will lose out. I said that's fine. I do have a home. I'm in no rush. Instead of leaving it at that, she went on the attack and asked why I was giving attitude. I was speechless until I found my voice and calmly replied that I do not have attitude and that I'm clearing stating where I stand on my housing situation. She took a second jab and said that the housing market is not for people like me who just wait around. I was stunned and proceeded with my own stingy remark. I said the thing I cannot stand the most is people putting pressure on me to make a decision I am not ready to make. When I find the house I would like to buy, I will take the necessary action. Her feeble attempt at an apology was that she was not putting any pressure but just telling me how the market works. Bear in mind that my parents were listening to this unprofessional and aggressive exchange. By then I had lost interest in continuing to view the house, but finished the tour nonetheless for I didn't want the drive to be a wasted trip. She spent the remainder of the tour chatting up my dad and looking at her cellphone while my mom and I pretty much gave ourselves the tour. The house did not live up to my expectations but I am glad that I had the chance to see the property. I do not, however, wish to view other properties that have caught my attention with this agent. Her hostility toward her potential buyers is not an experience I wish to have a second time around.

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10:57 am UTC

Re/Max Remax Crandall Texas

I spoke to Alicia underwood on the phone and I informed her that I had done some repairs and that I wasn't doing anymore. I was led to believe by her that,that was understood and agreed to. She sent me the listing agreement,so I trusted her and I signed. Now she has told me that she won't list it,unless I do more repairs. Now she is telling me that she is going to show it to investors.

Desired outcome: I want Alicia undrwood terminated and I want her license revoked permanently and I want her broker to shut down.

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10:45 am UTC

Re/Max Seller disclosure /earnest money issues

I was working with a Remax realtor out of Pittsburgh. After we had a house under contract some problems with the house came to light. I never received a seller disclosure and I have asked this realtor several times if he could send it to me and he refused to. So we end up terminating the contract and it has been 30 days and we still have not received our earnest money back. I got the broker involved and they have been no help as well the next step is filing a claim with the attorney general and speaking to my lawyer. By law they have 30 days to get your earnest money back and I have not received it. I have called and left the broker a voicemail with no return call back.

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