Quest Diagnostics

I received an email from Quest saying my test results were available. I logged into my account and there was the document - with absolutely no results on it. It was a Saturday morning so I obviously couldn't get in touch with my doctor's office so spent the weekend being completely neurotic because I didn't know my results. Not helpful to send a report containing nothing other than the date it was processed! And of course - there's no way to contact Quest other than an on-line chat with their robot which is completely useless.

My Health insurance is Medicare as primary and Tricare For Life as a Secondary. Quest has repeatedly sent me a bill for services but indicated they only billed Medicare but not Tricare. I tried calling and on the second call talked to some female and told her they need to bill Tricare and provide me proof that they have before sending me another bill. She assured me they would. It’s been over a month and today I got an email from Quest that is telling me I owe them money but again doesn’t show that they billed my secondary, Tricare. This is nothing short of incompetence, lazy workers, and I will even throw in some harassment.

I entered for my 7:30 apt I had scheduled today. Kay-told later that was her name-looked at me. "Where is your mask"? I said I forgot. Her body gestures, "hummph" and facial expressions showed I was a "second class citizen." (There was another lady who heard and saw.") Kay got me a mask and then said. "Sign in!" I said I hadn't done it before; she said, "read the directions."! She then went and closed the door behind her. The woman commented on her/Kay's reactions and said this was their second visit. They had been scheduled for the day before, entered, and checked they would wait in their car. She noticed many entering/exiting and finally entered to be told. "We don't have internet, so we can't text you." The sad part about this is they could have cared less; the parking is right in front of the door where they could at least have looked out to see if anyone was waiting in their cars; they had to reschedule.

The gentleman was nice, efficient, friendly with a professional attitude. I mentioned the "Junk" on the windowsill-"Those are Kay's" that is makes the room cluttered and dust catchers if you want a half-way sterile environment.

Thank goodness there is another Qwest place in Fenton; Kay needs some training to realize it is the customers that allow her to have a paycheck.

Quest can not seem to get a some billing correct .

I have contacted quest , waited each time close to 50 minutes , to hear someone to agree with me of what a mess the billing is

Corrected a million times and still receiving a bill.

My lab is 💯 covered by my insurance

We do this dance every year . When will you get this right. Listen to your patient and how tired they are .

Competency is not hard. Paying attention is is even easier .do your job

I had an issue with a bill that I was working to understand why payment was denied as services were previously paid for. I was working with someone in Customer service to resolve.

The first Billing statement was received on 10/07/22 at which time I reached out to better understand the issue.

My Primary indicated that they had contacted Quest to discuss but there seemed to be no record of this call.

I have had several emails to Quest about this since then

I have not received a billing statement since 10/07 and I was advised today on a phone call I made to billing that my bill has gone to collections on Jan 31. It is not acceptable to not have been notified and I do not want this to reflect on my credit since I would have paid this had I known it was no longer being processed

Compounding the issue, the Customer Service rep hung up on me when I asked to be referred to a manager. She indicated that all she could do is to refer my request to a manager via email. I said I would wait on the phone. She was not helpful or professional in addressing my issue

I have paid the outstanding balance.

And want any notation on my credit report addressed

My account Number is 5853191-qqud1-10

Nancy Markey-Sercombe

Please advise on how to address this

Last week, I scheduled an appointment for lab work on Friday at 2:15pm. I arrived on time and responded to a text message to alert them that I was there. I got a reply saying I could wait in my car (because of covid protocols), and they would send another text when they were ready. About a half hour later, I confirmed again, and got no reply. Finally after 3pm, I went in the building to go to their office, and someone in the lobby told me the power went out and everyone went home. They never bothered to contact anyone waiting. The guy in the lobby suggested I go to a different location.

Desired outcome: I would have appreciated someone calling to tell me they lost power. Some sort of arrangements should have been made for patients with appointments. At the very least, a call the following week would have been nice, but instead they just went home and ignored all the patients who had appointments.

Luckily there was one not too far, so I went over there and signed in and told them that I had an appointment but got sent here. I sat and sat and sat, realizing that everyone that was coming in was going ahead of me. They were treating me as a walk-in and giving priority to later appointments. After another hour of waiting, someone finally took my order. I could tell she was inexperienced because she had to erase everything and start over three times before she got my labs entered correctly. She did fine with the blood draw, but now a week later I get a call saying my TSH was showing to be 25, when the same test was previously 0.04 two months ago, so the doctor then realized this was clearly a lab mistake. I asked when the lab makes a mistake, shouldn't they be on the hook for repeating it, and she said no. Makes you realize that there's definitely a huge monetary incentive for lab mistakes.

Desired outcome: When a lab test is messed up so bad that it's obvious that they made a mistake, then it should be something the lab needs to redo, rather than allow them to profit off their own mistakes.

Four blood tests on 6/29/2021 before my scheduled surgery. The above was denied by Medicare — I appealed. Medicare first said I had to pay. Mailed check to Quest 10/28/2021 to PO Box 3695 Chicago, IL 60693. After that Medicare informed me that Quest didn't process claim correctly, adjustment to be made, I don't have to pay. Mailed letter to Quest 12/29/2021 to find out why my check hasn't been cashed. No Quest agent could give me any positive answers. No record of receiving check and I keep getting phone text messages to pay this bill. Copied Medicare on all of my correspondence. If Quest has my check #7010, I want it returned to me. Still not cashed. Don't want Quest to send this to a collection agency.

I recently did a stool sample & I did what the instructions said & scooped up a parastic worm but my results came back negative. I do not know where to turn in order to get quest held liable for falsly stating there was a neg result. My life can be at risk with parasites in my body! Aside from that they were very rude & would not help me about my doc order about my blood test. It states on their website that quest can call my doc regarding my blood test order... They told me they could not help me & that happened 3 times & still no help from quest employes, highly unprofessional.

My drug test has once again came out with a false result. A few years ago it came out positive for Herion, now it just came o but my doctor out positive for PCP. I have never done any of these drugs in my life. This has cost me my reputation and all my doctors have dropped me from my necessary medical treatment.
Maybe my urine sample got mixed up with somebody else's.
i would not mind taking another to straighten this out, but the clinic has dropped me and won't see me anymore.
The clinic is :Inland Psychiatric Medical Group Inc:

I was forced to use the automated appointment system for a CDL physical . Nothing on the phone system for the Myerstown (Pennsylvania) Quest Lab said that they cannot do those test there. I drove to the site this morning (1/14/22) only to find that they do NOT perform those tests at that site. Perhaps the website should indicate what testing can be performed at a site?

I knew when the appointment app didn't work, I was taking a risk going into the quest office on Binz in Houston. I decided to risk it, especially when I could simply wait in my car to receive a text to come to the waiting room. The issue- inaccurate information on when to come to the waiting room. Their message to "come now" turned into an extra 30 minutes and counting. The system is faulty and demeaning of everyone's time. Good thing they didn't need to take my blood pressure. Also, staff did not ask unmasked clients to wear one. Not good.

I have been billed for blood tests that were ALL paid by Medicare and I owe nothing. Please stop sending me bills with threats to turn my account over to a collection agency! Attached are two pages of the billing information.

On March 18th, 2021, I went to the doctor for my wellness check. I received a bill from Quest Diagnostics for over $1000 of preventative labwork. BCBS paid, but the bill was not updated to reflect that payment. The Since then I have been sent to collections even though I have been on the phone with them 3 times a month at least trying to resolve this careless error on their part. They made multiple notes about this conversation, and it did not matter. SUpposedly there is a new billing system that has not been refined yet.

On Aug 13, 2021 My husband went to Quest to have labs drawn. He is a private pay patient and while our daughter works at the other lab in town, we were told they were less expensive for private pay. We asked their policy when we got there and were told that we would get a private pay discount for paying at the time of service. I have two receipts showing we did this as they separated the labs from the admin fee. The receipt shows a break down of codes and charges for each lab he had drawn. I have called and emailed them regarding this issue at least 5 times. I have been told that they put the wrong "discount code" on the bill and that is why it is not billing correctly, however, they cant fix it and I need to submit an email to the billing department. I have done this 3 times and each time it comes back as daemon mail. I work for a large heath care facility as an administrator and sent this from my work email and once again it was returned unopened. I also faxed the receipts to one of the customer service agents who was trying to help me but it has yet to be resolved.

both my husband and I went to the Wheat Ridge CO location to receive covid tests after being exposed. He receved his within 24 hours.

after 6 days NO RESPONSE... NO RESPONSE TO EMAILS .. AND JUST NO RESPONSE.

THIS IS BS...
NEVER EVER GOING BACK THERE.

I would like someone to call me personally back asap.

I had an appointment today at 8:30am, I was in your lobby at 8:20am, I checked in. At 8:32am I received a text that you are ready for me. At 9:04am I walked out of your Lab without my blood work being done, nobody ever came out to get me. There is NOBODY at your window, there is NOBODY that comes out to check if people with appointments haven't been seen. It is UNACCAPTABLE that you make me make an appointment and you are late without saying ANYTHING to me. Calling your locations is a JOKE! No live person answers any phones, you cannot go up to the window to ask anything because there is no one ever there.. I have given you guys many chances. I have requested for my Dr to transfer all my lab requests to LabCorp. Incase anyone cares to correct anything which I highly doubt, the location is in Carmicheal CA 95608 on Fair Oaks Blvd. Totally incompetent people work here. Nobody has the curtesy to check on ANYONE in the lobby. I will be filing complaints against you guys with everyone and anyone who will listen to me. My husband has 6.3million followers on Instagram, so expect to get a lot of calls in the near future. I will be contacting Local news. Someone needs to launch an investigation into how you guys run a medical business with NO live people, nowhere to turn, a ghost town..

They charged my credit card twice and have not refunded me. I made a payment online and the next day they charged my account a 2nd time. I have called no less than 6 times about this, I have sent in screenshots of the two debits to my account and each time I call, they give me the run around and keep telling me to call back in 10 days. This is absolutely frustrating and I am very dissatisfied that they over charged me and have not refunded my money back to me yet.