Quest Diagnostics
reviews and complaints

On 12-2-21 at approximately 4:00PM my wife was at Quest Diagnostics to have blood and urine samples taken. She was unable to provide the urine sample, so the technician gave her a sample container and bag and told her she could simply drop it off the next morning. On 12-3-21 at approximately 12:40PM I went into the same Quest location to deliver the urine sample. I was without a mask. The person behind the counter told me I must exit the building, return with a mask, sign in on the kiosk, and wait my turn. There was only one other person seated in the waiting area. I explained that I simply needed to drop off a urine sample, and held up the bag containing the sample. The person behind the counter said that that did not matter. I left, got a mask, and returned. I was made to sign in, and in the time it took me to turn and walk five paces to a chair the person behind the counter called my name. I approached the counter, handed her the sample, she spent about 15 seconds looking at it, and said "OK, that's it". This was a ridiculous waste of time and effort on both our parts, and to me clearly demonstrates inadequate training.

160 W. 26 st NY city location: Beware of this grey hair lady phlebotomist called Lucy. Yesterday, I went to get blood drawn. Because of previous trauma, I asked her to use a smaller butterfly needle. She took offense to that instantly without explanation. She said: you have ok vein but YOU DON'T CARE. YOU JUST WANT TO GET WHAT YOU WANT". I explained it was because of previous bad experiences. She repeated that statement three times. Complained another three times to me that it takes longer draw time (like 3 minutes longer for 8 tubes). At one point, I said "I am sorry I requested this". She snapped back: "PEOPLE MISUSE THE WORD SORRY WHEN THEY DON'T MEAN IT". She was one of the more miserable persons I have ever met. She made me felt guilty for requesting a butterfly needle.

I had a procedure on Mar 22, 2021 and a sample was sent to the lab. When Quest Diagnostics submitted the claim to Ambetter my insurance company the claim was denied. So they sent me a bill of $503. I checked with my insurance company for the reason of denial, they told me it was not submitted right and the claim should be resubmitted. And the insurance company told me that if Quest Diagnostics contact them they will explain how to resubmit the claim. I contacted Quest and informed them about that. After a while I got the same bill again. I contacted the insurance company and they told me Quest never contacted them. And even the agent at the insurance company tried to do a conference call with me and Quest but we stayed more than an hour on the line waiting and we couldn't do the conference call.
I contacted Quest Diagnostics billing department many many times and each time waiting for at an hour on the line to tell them to contact my insurance company and they refuse. They insisted that they will never contact the insurance company to resolve this issue. They want the insurance company to call them, while Quest Diagnostics should call to resolve the issue and get their money because they are the claim submitter.
May be they don't care who will pay. But that is not right.

Why I should pay this bill $503 while my insurance is willing to pay it?
Why they are not doing their job and claim their bill the right way?
Why they are insisting me to pay the bill because they just don't want to contact my insurance company and resolve the issue?

Today, I got a final notice to pay this bill, while I was on the phone with them yesterday to convince them to contact my insurance company to resolve the issue.

If they just call Ambetter provider services team and mention the call reference number I66171384 (11/29/2021) or I65046246 (11/8/2021) or I63640706 (10/15/2021), this issue will be resolved.

Thank you,
Samer Zabaneh
[protected]@gmail.com
[protected]

I keep getting billed from Quest indicating I owe 827.00 which should have been billed to my insurance. They have the incorrect insurance data in there system. I try to update it going to www.mydocbill.com I enter the data, press save. Then if I go into again, it defaults back to the original data, the incorrect data. What is wrong with them. Then I phone spoke to Maria who took my info down, and once again you go back into the system and the defaults back to the old info. This is not good and is considered a sham. They should be investigated immediately.! They are trying to force people to pay for a service the insurance covers.

All Customer communication (including Internet and voice mail) says walk-ins are accepted. I walked into three different sites today. None of them were accepting walk-ins! One person was outright rude. Their web site login page does not work to modify/change my appointment I made the other day. When I enter the confirmation code they sent me by email, their site says "The confirmation code is not valid." If this company is so confused about its customer interaction, there is a grave danger of them messing their vital customer health lab test. It is a completely unreliable company.

I have responded to their emails since 11/10/2021 asking that for a paper bill. They respond with email that do not address my request for a paper bill. Yesterday I called them and I was put on hold by their automated answering machine. I hung up after 1 hour and 3 minutes. I've logged onto the MyDocBill and there was not option that would allow me to see the the detail bill as they say on their automated recording says I can do. I'm on hold with Quest Diagnostics for 30 minutes now without being able to talk to their representatives.

your location at 3501 Cattlemen Sarasota fl has an issue with your staff.
They seem to have adopted the attitude of their day manager .
She refused to give me her full name other than YOLLANDA, NOTHING ELSE.
After being asked why I am still waiting for my appointment 10 minutes after designated time and they are admitting walk ins she proceeded to go on a rant and told me she is refusing to provide me service and told me to call cooperate.
If this is the type of employees you accept then we will do our best to inform our insurance provider to avoid QUEST labs ND SEND OUR BUSINESS TO TOHER LABS.

I have to give blood once or twice a month. My deductible has been met since April. I go to various Quest locations around Las Vegas, NV. I have no problems with any of them except the one located at 305 N. Nellis, Las Vegas, NV. They still charge a 50.00 copay. I payed in August. I went in today they tried to charge me a 50.00 copay. I told them they are wrong and Quest owes me a refund from August they told me to get out if I am not going to pay. This was a big inconvenience seeing they were late 20 minutes for my appointment and then throw me out without drawing blood.

I didn't have my Medicare card and brought in letter from Center for Medicare and Medicaid Services. They wouldn't accept the letter and told me to wait for billing. They couldn't copy and fax letter to their own billing to save both of us time and money.

I arrived at Quest at 10 10 am and signed in to drop of a specimen. Screen with wait times kept changing for wait times. I waited an 1 hrs and still have not been called . It is ridiculous that I have to wait this long to drop of specimen with requisition already made. This is the Quest at 110 S Macdill Ave. Suite 202. Staff was not helpful. All they could say they only had 2 people working.
Alina Estevez

The technician left a severe bruise, that's about 3 inches long from a simple blood draw. There is no way to contact anyone at the location. There is simply an endless loop of automated phone systems and no way to get a person on the phone. This person should know the pain she is inflicting and be re-trained.

Driver #33790 almost ran me and my daughter off the road ! We were coming Down Franklin in Gastonia and the driver of #33790 jumped from beside us to in front of us with no signal and almost hit the front of my vehicle! I had to hurry and break and almost flipped my car! They did not have the right away and act like they did not care at all and tried to risk me and my family's life!

Hi, my name is Mahboubeh siadat, Yesterday had an appointment and went to the closest one to our home . At the office tried to register and it said you are late. Then I showed my online appointment to one of employees and she said no it's not ours while on the page it was written Quest. However after half an hour when I said that my daughter and her children are waiting for me the accepted me. At last after a lot of delay I had to leave without my test to be down. And when I asked to whom should I complain the answer was:I don't know. What do you think?

we have a 93 year old patient who needs to be catheterized to collect urine due to her catatonic state.Recently, on Nov 5th, 2021, home health nurse dropped the urine sample at San Leandro Quest. Quest San leandro has done this multiple times in the past. Quest has lost our sample about 2 times. Quest didn't result culture and Sensitivity additional 2 times. The urine report said pus and culture said no bacteria. Also, there were times, They gave fraudulent results.
I don't think they really do culture and sensitivity, they just claim they do for medicare money.
The doctor started an antibiotic on patient after giving urine sample, quest report came after 1 week and said resistant for that antibiotic but patients urine and condition got better with that antibiotic.
It is hard to collect sample. And this time Quest- San Leandro never notified us about the urine after we gave the sample, we called multiple places and then we heard from quest that it was sent it wrong container. Urine is collected by professionals.
I am a laboratory Scientist and this type of laboratory testing doesn't look right.

I had an appt on 9/31/21
A previous appt where I was 20 late, I was told to reschedule and leave.

Upon returning, I observed terrible customer service from the front desk employee, Danny.

The customer service I noticed was toward another patient who arrived without proof of his referral in the computer system. Rather than actually helping the patient, Danny told him she couldn't help him instead of recommending he call his doctor's office and have them fax the referral. I suggested that - he didn't know he could do that. She had the same cold and abrupt service toward other patients, but that one stood out the most…

This location also has no surveys or business cards - as you can see for good reason.

Maybe Danny should be in a role where customer service is not required since she clearly lacks skills to help patients.

9/28/21: A1C result reported a frightening but unlikely 12.
Either the lab screwed up... Or my CGM monitor calibration had gone incredibly bad. Spoiler: my CGM reported the accurate 90 day average of 4.61 - which was confirmed by a later blood sugar test at Quest and a finger stick at my endocrinologist.

Since 2018, I've maintained control via CGM & diet and have had normal or near normal A1C test results since then.

Quest already admitted to lab error on a different blood test at different test site the previous week that required a re-draw.

On one hand, I'd prefer to assume they screwed up this test too but and I was not willing to bet my life on it either. So Quest scared the bejesus out of me until further tests confirmed my CGM readings.

I believe either the phlebotomist or the lab mislabeled or mixed up blood vials. So some poor quest client thinks their A1C is great when in fact it is in the life-threatening range. They need to track this patient down and make good. Otherwise I consider Quest guilty of criminal negligence.

Attempting to have the original codes submitted reviewed. Have sent revised codes twice and have paid the invoice but feel that these test should have been covered under Medicare and I should be reimbursed. Unable to manage to get resolved
Virginia k. Smith
Account # 1912472-QQUD1-10
Invoice # 2686050
Tracking # from last correspondence sent [protected]
Thank you

Quest Diagnostics - Sarasota University
8451 Shade Avenue
Suite 106
Sarasota, FL [protected]

The workers at this location always have a hard time drawing blood my (others also complain about this) so they rescheduled me for Saturday at 10:30. I got there stood in line with other people waiting to get in. They locked the doors with a line waiting for test. While walking to their cars they told us they close at 10:30.The also told one person who requested their referral back to go somewhere else for her test, " we closed at 10:30 and there's nothing we can do about".

I have been trying to update my insurance with Quest since I went on Medicare as of 04/01/2021. I tried online but they only had a few private Medicare contractors; I do not belong to any of them.

I tried calling but I either am put on interminable hold or asked to call back.

I need this updated as they have a claim that Medicare should pay.