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Quest Diagnostics Customer Service Phone, Email, Contacts

Quest Diagnostics
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www.questdiagnostics.com
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1.3 479 Complaints
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Quest Diagnostics complaints 479

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A
1:05 pm EDT

Quest Diagnostics blood work that was done

date of service 02/17/20. lab code-KOP invoice no-[protected]. amount-1, 478.42 dollar.my issue is, when i walked-in there, they took copy of my insurance and my id proof . they didn't mention that my insurance did not cover quest lab. since i had my blood work done couple yrs ago i assumed it should cover under my insurance anthem. but when i got the bill it said my insurance does not cover. i was so upset about it. the whole amount my responsibility to pay. it shook me off. i am not afford to pay this myself.. i called my insurance about it. they said something blah blah... now i am receiving bill from collection department. this is not acceptable at all. if that front desk person would have told me that my insurance would not cover quest i would not taken my blood work. They are there to help the patients instead of giving trouble to them. i think, that's their responsibility.
so i am writing this with all frustration and i would need some help from the management to write off this dollars.

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11:04 pm EDT
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Quest Diagnostics I COULD NOT get my report because of a failure to verify my identity and I could not get help even I have tried to contact so much.

Hi, my name is Jiahe Du and my preferred name is Heidi Du. I bought a test for the MMR antibody test which was on 1st Oct and I went to get the test on 5th Oct. The Order number is 999023 and the location is at 233 Nostrand Ave Brooklyn NY [protected]. I did not know the name of the madam who helped me to get my blood. It went smoothly until I failed to verify my identity to get my report. I could not answer any of the questions in the identity verification because they were just like asking someone else. My Quest account name is heidi du. As the first email told me, I had checked the information on my account and it appeared to be totally accurate. What's made me more anxious was that I did not get further help from the email: they did not reply to me for almost the whole week I went to the place, where I got the blood test, to ask for help, they told me to call Quest Diagnostics. But what Quest Diagnostics told me was to find my provider. They are always trying to shifting what they should do which made me so angry. Could you please help me with it? I need to get my report as soon as possible.

My email is [protected]@gmail.com which is also used to make appointment for the test. Please call me again if I did not pick it. Looking forward to hear from you!

Desired outcome: Getting my report of MMR antibody test as soon as possible.

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4:14 pm EDT

Quest Diagnostics Customer feedback for dot drug test at east point ga location

Atlanta Medical Testing Services LLC. (AMTS) is a new corporate account for Quest. We specialize in DOT drug testing for CDL truck training
I was informed by one of our CDL instructors that he went to this location on Thurs 10/6 for a urine drug screen, waited for 4 hrs before having to leave. He described this as the worst customer service experience. The staff was dismissive and disrespectful to customers.
We will not send any of our customers to this location in future even though it is the most convenient for them.

Desired outcome: Customer service training for your staff and identifying a location that will serve our customers well.

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10:19 pm EDT
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On Thursday, October 5, 2021 @3:15pm, I entered quest diagnostics off Grand Ave in Chino, CA. Two quest diagnostic workers (not sure if they were phlebotomists because no one there identified themselves or had any badge on that identified their title), spoke to me in an extremely rude & inappropriate manner. I had an appt. at 3:00pm that day for my...

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L
7:53 pm EDT

Quest Diagnostics Lab visit

I went to this location today for a glucose test and was treated extremely rude by the man working the front desk…He asked if I had an appointment in a nasty tone of voice and seemed agitated from the moment I came to the window…I displayed my appointment proof and he continued to speak to me in an overall aggressive tone…I asked him why he was so rude and he continued to speak to me in a dismissive manner…Another patient complained of how rude he was to her as well…If he doesn't like his job, he should find a new one instead of representing Quest Diagnostics in such a poor manner…I will ask my doctor to send me to request another location moving forward for my lab needs because this location completely turned me out off due to his unprofessional behavior…

Desired outcome: I would like this matter addressed immediately

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7:26 pm EDT
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I had labs blood drawn on 9/29/2021 at 9:23 am at the location on Carrier Blvd in Grand Prairie. Last night get email stating Labs ready. I went on MyQuest today & only lab was a B-12. I tried contacting Customer Service. After going through numerus automated responses, finally put me through. On hold forever (it stated higher than usual call volume) but...

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10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics Keep getting send to collection for a bill that my insurance already paid

Hi My name is Catherine Parra-Torres and I am being harassed by a collection agency called ARstrat, because Quest Diagnostics does not know how to handle their internal communications with these agencies.

More than once me I have contacted Quest Diagnostics about a particular invoice which keeps being sent to collection, even though the invoice was paid by my insurance company, United Healthcare Oxford Plan.

In fact, the insurance company has already sent a letter to Quest Diagnostics specifying that the charges for that particular bill were paid by the insurance company as agreed.

I already got one of the Collection agencies, CCS USA, to stop bothering me.

And now another collection agency called, ARstrat, is after me for the exact same charges. Its like Quest Diagnostics can not get their records straight.

I am trying to figure out how to correctly complain about Quest Diagnostics incorrect billing and collection practices.

Thanks, Catherine Parra-Torres.

Desired outcome: Need for Quest Diagnostics to stop sending the ARstrat collection agency after me for an invoice which has been paid.

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A
2:22 pm EDT

Quest Diagnostics Driver complaint

I was driving on route 3 south at 2pm Wed 9/15/21. The driver in a white Jeep liberty. License plate S68-033. Car # 08106. Was driving erratically, so as I went to pass them not only did this person flip me off but proceeded to drive faster and in my lane to push me off the road. Where this happened there is road construction so the brake down lane is groved pavement. This is ridiculous of any driver but you're representing a company with commercial plates. Maybe screen these peoples driving records before hiring a nut job.

Desired outcome: Take them off the road

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4:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics Cancelled appointment

I had an appointment on Thursday, Sept 9th at 3pm at the Quest lab at the address of 2021 Linglestown Road, Harrisburg, PA 17110. When I arrived, there was a sign on the door that said, "Sorry, closing at 2:30." There was no phone call, no text, and no e-mail to indicate that the lab had closed early. I think this is extremely unprofessional and I would like whoever was on shift that day to be advised against doing that in the future. It's not difficult to pick up the phone or send an e-mail letting people know that their appointments need to be rescheduled. I, as well as another woman whose appointment was cancelled without notice, were disappointed in the lack of communication. I took time off of work for this appointment. If I had had a phone call or e-mail indicating my appointment was cancelled, I could have run other errands rather than waste my time driving to the location. Please tell your employees to be more professional. They are medical professionals, are they not? They need to start acting as such. This is not acceptable behavior in a doctor's office or dentist's office, and the same standards should be held for a phlebotomist's office. If you would like to reach me for additional comment, my e-mail address is [protected]@gmail.com.

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E-mailed quest.

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11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics Haddonfield office and appointment web site

I recommend that you just close the Haddonfield office. It only seems to get worse, never better !
This morning I arrived about 9 AM, signed in and took a seat. There were 4 chairs and I took the last one. Heard a bunch of chatter coming from the back areas but no one appeared for about 10 minutes. When someone came out to the waiting area she had a rather unpleasant conversation with a woman who was there with her son. There were so angry words exchanged and the woman stormed out with her son. The quest person then asked why I was there and I indicate dit was for a blood test at which point she said in a very poor manner "you need to make an appointment I am totally booked today" and handed me apiece of paper with instructions for making an appointment.
Why in the world wasn't there some notice posted in the office. outside the office or even on the first floor elevator that "walkins" were not being accepted today? Trying to make an on line appointment at this location is all but impossible. I'm pretty sure they intentionally block out all the early appointment times in the hopes that people will schedule their appointments elsewhere.
Unfortunately this is just todays poor practice used by this office, it is always something like this that is abusive to customers.
Secondly the quest appointment web site needs a lot of work ! It is slow, confusing and not very user friendly.
Time to do some management work on this site or just close it down !

Desired outcome: Some serious management review and correction

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R
9:50 am EDT

Quest Diagnostics Billing complaint

Quest drew blood 10/23/20. Paid by my secondary BCBS after Medicare $148.48 on 12/02/20. Received printout of payment from BCBS to Quest for above amount stating I owed nothing. Since that time I have received bills from Quest for the above stated amount and I have called, submitted forms to show payment and spoken to reps to get the situation resolved, all for naught. Last bill came yesterday and stated final notice and going to a collection agency unless paid. The photos I have enclosed are the same ones I have sent to Quest on numerous occasions with any pertinent information that was requested.
I think Quest is trying to double bill for the procedure and hoping I will get tired and pay. I have a great credit score and not willing to lose what I have worked for. Thanks for any assistance you may provide to quickly resolve their mistake and negligence. R. More

Desired outcome: Bill was paid with apology and withdrawal of submitting to collection agency in a letter and email that I may keep for my records.

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12:56 pm EDT

Quest Diagnostics Being denied service for outstanding bills

Hello, I'm repeatedly being denied psychiatric care for having "outstanding bills". I have both Fidelis and Medicaid, and both companies are only denying to cover my bills when the billing department sends them out months late. This is absurd and shameful.

It is not my responsibility as the patient to do the job of your billing department, and I'm being denied care for someone else not doing their job. My insurance should cover everything in full. They only deny coverage when my bills are sent out months late.

This has happened every time I have tried to make an appointment with my psychiatrist in the last year. My care is put on hold because you want money I do not owe. What do I have insurance for? What is the job of the billing department?

I have once again contacted them with my insurance information. I am once again out of medication because of greed and negligence.

This is absolutely shameful, and no wonder there are so many homeless psych patients wandering the streets.

Desired outcome: Billing department does their job on time, stops making this my problem.

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S
4:29 pm EDT

Quest Diagnostics Random text claiming I have a bill

Got a random text claiming I had a bill invoice to review via the website link I did NOT click on and a phone number to call.

I was feeling in the mood to tell off a scammer so I called the number and after ages of waiting was greeted by a thick accented foreigner who claimed he needed more than my name to do anything. I asked to be reassured about the legitimacy of this business and was informed ever so rudely that I could just google it.

Anyway I told them that is very suspicious and I would not be providing ANY information and that they could take their scam and stuff it.

phone # provided was [protected] By all means call them and waste their time when you are bored.

DO NOT PAY THEM! ITS A SCAM.

Desired outcome: Shut them down

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6:07 pm EDT
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Quest Diagnostics Wait time

I was told to go get my labs done at quest diagnostics in Branson Missouri and I also had to wait for 2 hours before I got them done. I don't know why I can't still get my labs done at mercy clinic in Branson west Missouri and she wanted a credit card when she was done drawing my labs witch I do not have a credit card, I do mail in bills with checks.

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2:20 pm EDT
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Dear Quest Diagnostics, I'm writing to you in regards to an specific location at 13808 SW 8th St., Miami Fl 33184. Please supervise this location for the company's sake. All employees there do not want to work, they treat patients poorly, and put any excuse to not assist you. I just had to cancel my appointment because they were just missing the doctor...

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1:05 pm EDT

Quest Diagnostics Unprofessional service and horrible customer skills

We arrived at Randalls Quest in Clay rd, Houston TX on July 29th of 2021 i went to fo blood work for my son. We entered to sign in then before doing anything the asociate SHOUTED from inside you need masks, she did not even welcome us in and then tell us guys you ll need masks, so we said we don t have any and we are vaccinated. She answered rudely "oh we don t give them out they sell them in the store" while moving her hands for us to go outside in the store . We managed to get 2 then we entered and gave her the doctor's papers and she dtarted to draw blood from my son's left hand, she pushed the needle heavely my son felt ot painful and she moved the needle in his arm while exchanging the blood tubes ( 4 of them), my son said he felt the needle move. Then when we left he was feeling pain then 2 hours later we removed the bandage to find a blue bruise and blood under the skin around the area she drew blood from, since then he feels pain he cannot move his arm freely. You need to give people that you hire real hands on training and customer service training courses. People come to a lab already sick and sometimes tired and fasting, don t give them a hard time and pain as well this completely unprofessional. You need to be professional and fair towards your patients. We thought to sue but we reverted first to narrating the horrible experience and see how do you deal with your patients.

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3:34 pm EDT
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Quest Diagnostics Balance Due

I have blood test done at my doctor's office but they never mention this company Quest Diagnostics, usually we do not owe because it is done by our doctor so I do not know where this out office bills comes from; they did the same to my daughter she got a bill from them even though we never went to Quest Diagnostic nor they would never mention. They did not send me a bill they send an email with wrong name which is odd.

Desired outcome: Send me the bill so I can take it to my doctor's

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5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics Wrong Blood Test

DATE: 7/14/2021
QUEST LOCATION: 5761 SW 40th STREET MIAMI FLORIDA 33155
PATIENT ID: 03261958EXD
Name: Esther Maria Duarte 427 MADEIRA AVENUE CORAL GABLES FL 33134
On 7/14/2021 I had blood work done at the above location. After my doctor reviewed my results the test was incorrect. The results were incorrect with the prescription note that was provided to the phlebotomist.
This issue created a big problem for me. After the test, my doctor recommended to start taking antibiotics reason why I went for the blood work before beginning taking the antibiotics. The reason for this is to have oral surgery as soon as possible. Now with the error that was made by the phlebotomist, this is prolonging my surgery which I need to get done right away. I have a lot of pain and I need your help. Can you still provide me with the correct test, since I'm not able to have blood taking now?
I am including another prescription from my doctor for you to see the correct codes. I hope you have an additional sample of my blood.
Thank You Esther Duarte [protected]

Desired outcome: Correct Results as requested in my original doctor's prescription note

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10:43 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I did a blood draw/lab work at Quest today. The person who draw blood was angry (not sure why) unhappy and non friendly. I do not know her name because she was not wearing a badge. She asked my to sign two forms stating that she is labeling the blood work in front of me. She did not. My name: Shahram Nafisi Address of Quest Facility.

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11:26 am EDT

Quest Diagnostics Employee Mercedes Hicksville office Massapequa

Good morning, My name is Ms. wetzold I would like to informed you that I have been coming to your Lab for my medical needs (tests) for a long time and although a few times the treatment from an employee has been unprofessional on how is treated a patient, however, it has never force me to file a complaint on anyone until now.. This morning July 12 2012 My appo was set for 7:45 AM I checked in waited to be call I was called in by your employer who's name is Mercedes She immediately send me to room#3 at which time she met me there asked me what was I there for? I was somewhat confused and so I tolled her I was there for a redo test, she presided to asked me for my ins info, again I was a little confused since I have provided this information many times before I also stated that Dr N Cher also had provided the info
all this conversation while I was getting her the inf ins at this point she got very agitated and said to me in a very nasty manner "here look at the screen you're calling me a layer and I'm not a layer" I responded "I have never call you a layer Please, know NOT once did the word layer came out of my mouth and I conveyed this to her So, she got up from her chair walked out of the room and said that I need to go outside and wait for the other girl to help me because she was not... (I stayed in the room) a little while later she came back I said to her"look I have to get home to small children can you please help me She said no the other girl was going to As I stated in the beginning there's has been miner accorances but never like the one with this person I have never experience such a humiliation in my life I have worked with the public many time and this is NOT how people should be treated! Thank you for your time in this matter Ms Wezold P. S I asked for her name while walking away said Mercedes

Desired outcome: A call back would be appreciated My cell#[protected]

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About Quest Diagnostics

Screenshot Quest Diagnostics
Quest Diagnostics provides diagnostic testing, information, and services. The company offers a broad range of tests on blood, body fluids, and other specimens, assisting in the diagnosis and monitoring of diseases. They also provide wellness and prevention services.
How to file a complaint about Quest Diagnostics?

Here is a comprehensive guide on how to file a complaint against Quest Diagnostics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Quest Diagnostics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quest Diagnostics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against Quest Diagnostics on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

Frequently asked questions (FAQ) about Quest Diagnostics customer service
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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

Overview of Quest Diagnostics complaint handling

Quest Diagnostics reviews first appeared on Complaints Board on May 21, 2008. The latest review Billing / Customer Service was posted on Mar 13, 2024. The latest complaint Cancelled appointment was resolved on Sep 12, 2021. Quest Diagnostics has an average consumer rating of 1 stars from 479 reviews. Quest Diagnostics has resolved 34 complaints.
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  1. Quest Diagnostics contacts

  2. Quest Diagnostics phone numbers
    +1 (866) 930-3718
    +1 (866) 930-3718
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    Canada
    +1 (973) 520-2700
    +1 (973) 520-2700
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    Head Office
    +1 (800) 877-7004
    +1 (800) 877-7004
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    Clinical Trials
    +1 (800) 877-7484
    +1 (800) 877-7484
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    Employer Solutions
    +1 (800) 426-4702
    +1 (800) 426-4702
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    Nichols Institute, San Juan Capistrano
    +1 (800) 421-7110
    +1 (800) 421-7110
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    Nichols Institute, Valencia
    +1 (800) 336-3718
    +1 (800) 336-3718
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    Nichols Institute, Chantilly
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  3. Quest Diagnostics emails
  4. Quest Diagnostics address
    500 Plaza Drive, Secaucus, California, 07094, United States
  5. Quest Diagnostics social media
Quest Diagnostics Category
Quest Diagnostics is ranked 4 among 164 companies in the Medical Services and Facilities category

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