Driver
Driver of vehicle 15906, License Plate # 9FNP731 - passed my brother travelling West on Ridge Road, (already going 60 in a 55) on a double yellow and entering a blind corner. July 14 @ about 6:55 pm.
Location is the second photo. Also known as Highway 104.
The first photo was taken when we caught up to driver at the stop light, a couple of minutes after. (lol)
We've all done dumb things driving, but this is a triple negative.
If he was carrying something time sensitive, then he should've had the proper equipment on his vehicle to ensure that the public is aware of that.
Desired outcome: I think an apology to my brother [from the driver] would be nice.Either way the driver needs to be made aware that he's being scrutinized by the public. The sticker on the van indicates that its speed is being monitored.....
Quest will NOT bill my secondary insurance!
Quest will NOT bill my secondary insurance! They have been contacted more than 15 times by myself and my secondary insurance and they say they'll send it over to Anthem but they never do!
This is beyond ridiculous to have to go through this for a company that is trying to rip me off instead of following through with the billing. I am going to be forced to contact the State of Ohio Insurance Department and the US Department of Health and Human Services!
Why should (we), I've seen the hundreds and hundreds of other patients who are going through the same nonsense!
I will NEVER use Quest again after this fiasco which STILL hasn't been resolved!
Desired outcome: Send the information over to Anthem! Like you said you've done numerous times
Quest blood billing
Hello. I contested a bill of $19.05 dated Dec 28,2022 acct# [protected], as it was PAID, I submitted all invoice/bill documents, copy of cashed check front and back # [protected] from my insurance subsidiary Health Equity [protected]. pd 4/4/23, sent to Quest collection website ccspayment.com to: Credit Collection Services PO Box 337 Norwood MA [protected]...
Read full review of Quest DiagnosticsBilling
My husband had a kidney transplant. He has primary health insurance through his employer and secondary through Medicare (yes, it's secondary). He has been going to Quest for his labs, and they correctly bill the primary insurance. They say they are submitting the bills to Medicare also, but Medicare has not received any of the lab bills. Every time we call Quest billing, they say they're working on it. Last month, we called Medicare, and they confirmed they haven't received a bill. We then called Quest again, and the person acknowledged there is no record of Medicare being billed. She said she would put the account on hold again while they bill. However, we are still getting bills and threatened with collections by the lab in Gardner, Massachusetts. The lab in Gardner is now making us pre-pay for testing that we don't even know if we are liable for - this seems illegal as Quest is the one messing things up. We just want to know what we owe so we can pay it. I don't know if this is Quest willfully playing a game because they don't want to deal with Medicare or if they just don't know how to deal with Medicare as a secondary payer. We're tired of living in limbo - we just want to pay what's owed, but until both insurances have been billed, how do we know what's owed?
Desired outcome: For Quest to bill both the primary AND secondary insurance. After billing both, let us know what, if anything, is owed so we can pay it
Quest charged wrong insurance after being told numerous times (now sent bill to collections)
So I was on a program for my addiction and the doctors office and quest had some deal hooked up so that I was forced to go in every week and get a drug test sent to a lab despite multiple requests to not do this as it was a hassle when quest would send out the bill to only ONE of my insurance companies. I have Mass Health and Medicare so I know that one covers the stuff the other won't and I never end up having to pay out of pocket for anything.
Despite this, I recieved not 1 but 8 separate bills all for $120. Reading them you could almost think I only owed $120( Though the collection agency they forwarded it too is trying to ask for $960 ). I obviously called both my doctors and Quest to inform them they must have been charging only one of my insurance carriers, after waiting HOURS on hold I finally was able to talk to someone who said they could fixed the issue and that it would take some time to go through but that it should no longer be a problem(this was in august of 2021). Fast forward to now, I've moved and changed jobs and don't even go to that doctors anymore and yesterday I get brought mail from the person who lives at my last house that says I owe $960 to a collections agency "ARStrat".
Well I know that I shouldn't owe this money simply because of the insurance I carried at the time, the phone calls I had with both my doctors office and Quest, and because I was told BY QUEST that it was all taken care of. So I will be contacting my attorney, my insurance company, news media agencies, my state representatives at the state and federal level to inform them of this disgusting practice. No wonder medicare recently told these kinds of providers that they would only cover 1 visit a month starting this year, because Quest and these offices had some sort of deal worked out forcing me as a patient to go in every single week no matter what so they could fleece me and my insurance companies. I probably never would have noticed or cared if they had just billed my insurances correct but now... This is just disgusting.
Desired outcome: I would like my bill to be clear from collections.
Disrespectful lab technician
I was in the lab at Memorial Hermann Center for Advanced Heart Failure at 6400 Fannin St Ste 2500 Houston TX 77030, getting labs drawn. I get labs drawn often here and every time I go there. I see a young girl that is a lab technician that wears slides to work, which concerns me as she is around needles and blood products. I also see her every time on her...
Read full review of Quest DiagnosticsUnlawful termination
Pissed off ex employee from florida of US
Jun 15, 2023
11:51 pm EDT
Verified customer
Replying to comment of Kimberly Taylor
I was recently fired from qiest of 21 years of service excuse was I had got into a argument with another employee. And cussed. Well the PSC I WAS AT everyone cussed. And plus they have a group lead that was called on having sexual harassment charges. I was passed up for positions because I'm overweight and white. And I went to HR FOR accommodations for my pinched nerves and all of sudden I was a horrible employee insubordination and stuff. I call [censored]. They wanted to hire new people and pay them less and so keys get rid of high paying people. I want to sue this company so bad I was out of work 6 mths and taking a job I don't want because it's a paycheck quest has ruined my life
Desired outcome: I liked quest as a company but this area and supervisor are all [censored] and don't care about noone except themselves
Poor customer service
My husband went to Quest Diagnostics today to turn in stool samples. He waited an hour. The practitioner took him back to a room (no apologies for the long wait) and asked for the stool samples, of which there were four. She set them aside and said the samples were a little above the line and threw the samples away. She then gave him new bottles. Now he ha...
Read full review of Quest DiagnosticsGenetic screening appt
So I make an appt to the la mesa quest lab, And I give my order and the Tex didn’t want to draw my blood because another technician had already wrote on my order from same lab of course I try to make my appts on saturdays because I work this is the second time I been rejected at this same lab. I was told I have to go find that tec at another lab during the week when I clearly said I cannot that is the main reason I make my appts on saturdays. I do have a time limit for this test and I need to have something done in reguards to this matter.
Billing
I reached out to Quest Billing Department and was told that I had a balance of $0 and everything had been cleared up. I was informed that the billing codes had been corrected. This occurred last year. On today, I received a bill for the same amount that I was told was cleared up. I contacted my insurance company and was told that they paid the bill and Quest submitted the same claim multiple times. This is a horrible unorganized company.
Desired outcome: I want this $117 bill to be cleared up.
Lab test
I have no other option but Quest Diagnostic because that is what the insurance request (uses). In May 2022, I had a lab work done requested by my physician - there was a billing problem and the bill was resubmitted to my insurance company to revisit and possible cover. During this period it took a few months, I did not hear back until Quest sent me to collections without sending me a final bill. I had no idea that the insurance did not change anything - Quest did not inform me in writing. I contacted them when I received the bill for over $700 to arrange a payment plan, which I started and continue to pay currently. I now have my anual lab due in order for my doctor to renew my prescription - that I must have. I got my order and went into their Palm City location, I was denied the blood work and told If I don't pay up - I cannot have this lab. I need help! I need this medicine to regulate my desease. How can I get them to reconsider their heartless/unethical business practice, I am making monthly payments.
Thank you.
Desired outcome: I would like to have my lab work done.
Quest lab technician not qualified to perform blood draw for lab testing
I came to Quest Diagnosis to do lots of blood work 4/26/23. If I recalled 3-4 tubs were drawn. After the procedure was done, when the needle was taken out from my vein, I immediately felt the sharp pain and I told technician about it as this should never occurred with pain. The technician ignored and send me off. Whin 2 couples when I went home, I noticed a...
Read full review of Quest DiagnosticsPicking up a specimen container
I arrived at Quest (4845 Transit Rd. Depew NY) around 10:50 AM on Tuesday, Apr. 25. All I needed was a specimen container. I checked in and stood around waiting for a tec to come to the door and just pick it up. 15 minutes later no one came to the door. An elderly woman came in and had no idea how to use the check in. I helped her through the process. The...
Read full review of Quest DiagnosticsRoutine pre-employment urine Rx screen
Had appt. Arrived & checked in electronically 10 minutes early, as directed. No H2O available in waiting area or in lab. No staff interaction. Tiny, drab waiting area. Persons arriving & checked in after I had done, were received into the tiny, claustrophobia-inducing lab area before I was. Total wait time 40 minutes. Total time in lab, 4.25 min. I'll stick with Labcorp. No contest.
Desired outcome: Compliance w/appointment time or apologize for wait. Common decency, would be appreciated.
Unprofessional staff!
Arrived at QUEST CHECKED IN AT COMPUTER IT WAS 11:40 CHECKED IN. I saw my daughter's name on the TV monitor at 11:40 am. I was not late. My daughter Rn asked what was taking so long. One of the workers, "a lady with a Grey paper lab coat on, said we were late. Not true. Then another lady behind the door called my daughter's name, and we did not answer. Not true. The two ladies who said all of that didn't want to help my daughter and passed her off to a lady named KIM. (Kim was professional ) everyone else needs to lose their Job.
Desired outcome: If employees cannot disable children, they shall find another job that is unprofessional and never wants to return want to apologize that my child is disabled and they didn't wish to service a child in a wheelchair.
Lost six valves of blood
On 3/27/2023, a blood order for a hormone therapy appointment was scheduled for 4/03/2023 appointment with my doctor and rescheduled to 4/06/2023 since the results were not received. Today, I received a call from the doctor's office stating they were still waiting on the results from Quest. I called Quest customer service at [protected] to learn that my blood samples were missing and I would need to submit another sample. I was given this confirmation number, #341795, for reference. Quest has not notified the doctor's office of the samples being lost.
No butterfly needles at many locations.
I have used 3 different places of the Quest locations. I do not have an easy time finding my veins. I am 66 years old . They do not have any butterfly needles at Coral hills: location or Oakland park. Many of the girls have no idea what they are even doing. I am tired of getting stuck 6 times and no one can find a vein. It is beyond scary. In my opinion, every location should have someone that has a lot of experience drawing blood on easy patience and more difficult patience, Many of the girls do not even know what they are doing. It is mind-blowing. This is people's bodies and health. Some girls are very nasty about it too. YOU use to be very good. BUT NOT ANYMORE.. It is pretty scary when one of your employees tells me they don't have butterflies needles there because they are very expensive. This is what your employee said to me. That is just gross. very negligent to your patience. Quest I am sure make enough money to get proper equipment in drawing blood. Shame on you all... Please get your [censored] together. I am going to call my insurance company and hopefully find a new place to go...
Attempting to get blood drawn
This morning at 6:30 AM I presented to Quest for a Vitamin D level. The order was on an appropriate order form from the ordering physician’s office along with contact numbers including a dedicated fax number to send the results back.
The phlebotomist started to refuse to draw the requested blood draw for the test because the Dr’s “NPI” number was not on the form. I would think that Quest would have the doctor’s information and NPI number in their system. It all boils down to the fact that she didn’t want to do the extra work of looking it up. Shameful! This type of nonsense does not need to happen as it causes undue stress on me. It seems every time I go for labs I’m anxious and full of anxiety just waiting for another excuse to not draw my blood. I’m considering taking my business to lab corp.
Desired outcome: I’d appreciate a response and explanation of why not having an NPI number on a lab request is a reason to refuse to draw the sample.
Employee
Kristin Caputo, phlebotomist with Quest diagnostics at Woodland Primary Care takes long, extended and frequent breaks. she is rarely in her designated lab area when patient's need their blood drawn the patients have to wait for her to come back or other employees with RCCHC have to draw the blood. she comes to work late and leaves early numerous times during the week and calls out frequently. She has been seen watching explicit videos at work in the lab area on her cell phone. She has reported to a nurse with RCCHC that she has been using drugs and took a urine drug test herself at work which was positive for cocaine after using from 2:00 am - 6:00 am then reporting to work that same day at 8:00 under the influence. She repeatedly comes to work unclean and unkept. She leaves her trash in areas not designated for trash. Employee is very loud, excitable and disruptive and
Desired outcome: I believe the hiring manager needs to visit the office of the employee and have the employee complete a random drug screen.
Correct billing information, and receipt of payment
I have recieved billing invoices from Quest, multile times, after the bills were paid. I have sent a week trying to get a rep, stay on hold, runarond on a social media, and after filing a compliant,
Your bill is ready.
Amount due: $25.00
Due date: UPON RECEIPT
Step 1
Open the attached document to obtain your lab code and invoice number. You will need this information when you click Pay Now.
Image no longer available
Opening your bill – Your password
The bill's security password is the patient's date of birth and billing zip code in the following format including the hyphens:
MM-DD-YYYY12345 (example: 01-01-[protected])
Step 2
Pay now
no billing info. I don't have a bill, happen multiple times. They over bill. hoping you will pay again!
Quest takes advantage of people needing testing for medical issues.
the ladt bill email I recieved was March 5.
I recieved a bill from quest mar 1 2023
i paid it. Mar 5, 2023 billed for the sme bill again. i have tried to call them 45 min hold. i can't g online because i don't have the bill. they never give me the bill. i go through this issue every 6 months. i must have lab wok evry 6 months, because of heart meds.
thy are very stressful to deal with. if you get a rep , ( rarely). they don;t kno or can't find anything. deceptive billing practices.
About Quest Diagnostics
Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.
Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.
Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.
The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.
Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.
Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.
Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.
Quest Diagnostics has been in operation since 1967.
Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.
Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.
Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.
The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.
Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.
As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.
Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.
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Quest Diagnostics Contacts
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Quest Diagnostics phone numbers+1 (866) 930-3718+1 (866) 930-3718Click up if you have successfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone numberCanada+1 (973) 520-2700+1 (973) 520-2700Click up if you have successfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone numberHead Office+1 (800) 877-7004+1 (800) 877-7004Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone numberClinical Trials+1 (800) 877-7484+1 (800) 877-7484Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone numberEmployer Solutions+1 (800) 426-4702+1 (800) 426-4702Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone numberNichols Institute, San Juan Capistrano+1 (800) 421-7110+1 (800) 421-7110Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone numberNichols Institute, Valencia+1 (800) 336-3718+1 (800) 336-3718Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone numberNichols Institute, Chantilly
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Quest Diagnostics emailsmyquestsupport@questdiagnostics.com100%Confidence score: 100%Support
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Quest Diagnostics address500 Plaza Drive, Secaucus, California, 07094, United States
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Quest Diagnostics social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 09, 2025
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