Quest Diagnostics

Arrived more than 15 minutes prior to appointment. Next client arrived after me, he stated he did not have an appointment. Technician came out and looked at us both, and said I'll take you (pointing at the person without the appointment). This is contrary to their stated policy.

I was called in after him, by same tech, this was for a drop off of at-home-testing. A requisition form had been given to a previous lab tech, when I picked up the necessary testing gear. At that time, I requested a copy of the requisition form, because I have had previous problems with Quest techs stating "the physician requisition forms are not in the system," after personally giving those forms to Quest personnel. This time again, the tech stated the previous tech had not entered them in the system and I would need to get a copy. I told the technician a copy of the requisition form was in the one envelope for mail in results, I just happened to bring it with me. She tore the envelope open, with nitrile/latex gloved hands and said I would need to repair this and mail it in. I said I would not and she stated she would list me as a "refusal." I left the lab after receiving her first name. I immediately filed a complaint with Quest customer service and was told I would receive a call back in 1 to 4 hours. I did not. Attempting to file formal complaint a second time. Issue unresolved.