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Quest Diagnostics Customer Service Phone, Email, Contacts

Quest Diagnostics
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1.3 479 Complaints
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Quest Diagnostics Complaints 479

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3:03 am EDT
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I sat at quest for 45 minutes with a mask on I have copd, lymphoma the women comes out and says who ever doesnt have an appointment will have a long wait a man that came in 5 minutes before that said I dont have an appointment but I would like to say hi to Michelle they took him in and did his blood work I came from newburgh my dr sent the script there I was very upset and I left this was very unfair thank you

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2:46 pm EDT
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Last week I made an appointment to have my blood drawn on Saturday June 6th. My doctor submitted the order electronically to Quest. I asked the Quest rep who was helping me to verify that the lab order was in the system. She confirmed that it was. I went Saturday morning and waited and when I was finally called up the person behind the counter said that...

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6:44 pm EDT
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Quest Diagnostics Lab billing

Hello, I received a lab invoice dated 11/26/2019 from Quest Diagnostics. Called them the following day to verify they had my correct insurance info. They confirmed they did. Now they have sent it to a collection agency, because they submitted the wrong group number (per the collection agency). Quest Diagnostics will not help me, because they have already sent to collection. I told Collection I could not pay the 850.40, and they said it will go on my credit report. This is so unfair for Quest Diagnostics and Credit Collection Services to not correct this error. It was not my fault.

Kirsten Daugherty
Blue Cross Contract Number EB1887920614 Group Number 37729
I have listed the billing address below, as that is all that was listed on the invoice.

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1:26 pm EDT
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On 5-5-20 a Quest Diag Technician performed venipuncture and obtained sample for evaluation of my Magnesuim serum values as prescribed by my PCP. Same Technician informed me "the results will be available in a few days in the Results section of your Patient Account in the Quest Diagnostic Portal website ". I am familiar and used my "patient portal" for the...

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12:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Quest Diagnostics Covid-19 test

Do not use Quest because if there is a problem, it will be impossible to talk to a human. Quest is dedicated to refusing to allow you to connect to human to fix problems. My test results are not available 4 days after Quest sent me an email saying the results were available at my on-line My Quest account. Not visible at my account or my doctor's office. When I try to email them, I get nothing back. When I finally find the customer service number it refuses to connect me to a person and hangs up on me (3 times). Now, I am trying the Quest chat bot. Once again no connection to a human. It has been telling me for 20 minutes that it is connecting me to an agent. Have you ever heard of this? I do not believe it will connect me to an agent

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Resolved

Just wasted time, hours, trying to work with Quest customer service. Just got bot answer and no help.

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11:39 pm EDT

Quest Diagnostics Treatment of autistic individual

On April 29th, 2020 I went to get my blood drawn (it was a time sensitive test) and was not wearing a mask. I was then told that I must wear a mask or that I will not be allowed to get my blood drawn. I then went to explain I have autism and they said it doesn't matter that I still have to wear one. Being autistic makes me unable to wear a mask but they didn't care and told me and my dad to leave. I am very upset over this matter and was very disappointed at the care I received.

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1:49 pm EST
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Quest Diagnostics: On November 14, 2019, at 0916, lab order request 0146525 was made to Quest Diagnostics by my nephrologist. On the morning of March 6, 2020, I made an appointment for 1115 of that day at 8602 SW State Road 200, 103RD Street Plaza Suite J, in Ocala Florida; I showed up at about 1100, scanned in, and waited. I was called at about 1105, and...

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7:09 am EST

Quest Diagnostics Customer service

I have my blood drawn at least 2-4 times per year. I waited about 5-10 minutes although I was the only person there. Usually staff is friendly and try to put you at ease and always use a butterfly needle. Yesterday, a larger needle was used. The woman (Ronda I believe) argued with me when I told her it hurt and she accused me of jerking my arm before she inserted the needle thus causing my pain. That argument is not even logical. She stated it was my responsibility to ask for a butterfly needle, yet since that is what the other ladies do, how would I know that. Her tone was disrespectful and argumentative. I don't believe the customer is always right, but I have a big, red, bruised bloody mark on my arm due to her incompetence. She needs re-training.
Eva Peterson
[protected]

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1:46 pm EST
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Quest Diagnostics Billing

Complaint/Grevenice against Quest Diagnostics Billing
INVOICE# [protected]
I am so frustrated that Quest would have such poor due diligence and poor customer service-billing department.
My insurance company confirmed that I owe ZERO nothing, Fact: Tricare is under CONTRACT AMOUNTS with Quest Diagnostics, Fact: I am In-Network coverage, Fact: I have $0 copay, Fact Insurance has sent Quest several policies and regulations, EOB letters, Fact: The insurance company sent several requests for a letter of explanation or LOA was billed improperly the test(s) performed did not match the diagnosis on bill and is waiting on Quest Diagnostics.
LINE #12: 81270, LINE #13: 81403, LINE # 15: 81402, LINE # 16: 81479 LINE # 19: 81256- 81256
This is why it was simi-rejected.
TRICARE coverage of certain limited benefits is subject to specific clinical criteria. A letter of attestation (LOA) can be submitted, in lieu of additional clinical documentation, when requesting authorization from Health Net Federal Services, LLC (HNFS) for these services.
My Tricare insurance representative was extremely helpful and reached out to Quest to try and resolve this issue and Quest doesn't take action to resolve anything.
I have called Quest multiple times and everytime Quest agreed that they will get the information for my insurance company and would place a 30 day hold on the bill and everytime, Stated they would get it resolved. Well, Now it's been 13 Months-on going and nothing has been sent to my insurance company and Quest is threatening me to a collection company.

INVOICE# [protected]
DOS: JANUARY 22, 2019
AMOUNT: $4, 099.24
ADJUSTED: $1, 664.16
INS PAID: $200.77
TOTAL IN DISPUTE: $2, 234.31

Quest billing Dept will not respond to my requests and just ignored the issues, in hopes I go away or to collections! This demonstrates bad business practices on their part and a clear indication that they were unwilling to help resolve a billing issues. A year has past and they could have referred us back to the doctor's office to get this correct but they chose to just ignore the issue and continued to bill a incorrect- fraudulent bill and send me to collections.
Quest has a financial gain to do this.
My insurance company has explained to me how this works!
A provider like Quest will get a contract with an insurance company. The insurance company will monitor billing amounts not allowing over inflated bills, by a list of what they are allowed to charge under the contract. If provider like Quest does anything fraudulent, Quest could/will lose the insurance contract.
My insurance company Tricare - Health Net Federal Services, LLC (HNFS) is well aware of this, have reported this "Balance Billed" problem to the Tricare contracts department for a full complaint review. My insurance company advised me to make a grievance report to Quest Quest Diagnostics.

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Larry G Ryan
, US
Oct 27, 2022 1:12 pm EDT

I have Anthem Blue Cross PPO insurance provided by my former employer. Yesterday, 10-26-2022, I received a letter from a debt collector, Radius Global Solutions, LLC stating I owe/should pay $236.67 for "serivces April 21, 2021...I was never notifed of this by anyone. Amarillo Heart uses Quest. Billing has been a problem before, but LAUSD was able to help the company with billing...I have had to phone LAUSD to initiate help...Being retired for some 25+ years, I cannot afford to pay this; the fact is the price, $236.67 is "inflated" from what my Anthem Blue Cross PPO would pay.

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1:59 pm EST
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January 31st, friday, had numerous labs drawn on husband, jason kitt, at placerville office dob 12/14/77. they were ordered by dr. sewell's office in auburn, ca 13555 bowman road, suite 100, auburn. We saw the results online, but never got a call from the doctor. as you know, you hold the results until the doctor can see, but they never got the result...

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12:31 pm EST

Quest Diagnostics blood test

My husband an I have been going to you Bethpage facility for years. Today I had a appointment which I make on line as usual and today I was accused of lying by one of your employees. She was taking people ahead of me after my appointment time. She was very nasty and let me walk out with the rubber tie still attached to my arm. I strongly considering of finding a new facility.

Linda Gelsomino

Appointment Reminder

If your location offers self check-in, scan this code when you arrive. You can scan from your phone or a printed copy.
Confirmation Code
KMUXJM
Date and Time
Saturday, February 1, 2020
09:45 AM EST
Location
4276 Hempstead Turnpike

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11:49 am EST
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Got there and the house was full of people to get lab work done when my Husband only had to drop off and leave the urin jug. They insisted he sign in a wait 3 Hrs to do something as simple as just dropping it off. The gal at the sign in desk said it would be another 1.5 hours for people waiting for any reason. So I had to get my car a smog cert just acro...

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5:01 pm EST

Quest Diagnostics reckless driver

I was following behind a driver from quest and they were swerving in and out of traffic at about 60 mph. The speed limit is 45 and it's a construction zone. The driver never used turn signals, was tailgating a vehicle and then cut in front of another vehicle with barely enough room to do so. I believe the number on the car was 31030. It was in Yulee, Fl.

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2:10 pm EST
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Good afternoon, As a Corporate credit manager for over 37 years, I really did not want to give a credit or debit card out when having blood drawn today. Especially since I pay my bills. I really think Corporate should be made aware that customers do not like having their credit cards out there. I can see if there is a balance due, but for heaven sake...

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10:45 pm EST
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I went in as a walk in at 1:58p for a drug test for school, at the time the board said 35 mins wait for me, I literally saw 7-8 people went in front of me. At 2pm, I was holding my bladder in prep for the test, my name said 3 mins around 20 mins before, I ask them if they can attend to me cause I had to go badly. The guy Jerome told me sorry you have to...

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8:09 pm EST
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I went to the Quest Diagnostics lab in Haverhill, MA for a blood test and had to go back and forth for almost two weeks with the medicare code given to them from the doctor's office. The lab finally told me they had the right code and they could do the test with no charges to me. It was going to be covered by medicare. I told them as long as it is covered...

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5:05 pm EST
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I had doctors instructions to give blood for testing a week before my next doctor's appointment, but doctor did not give me the written order. When I came to the Quest Diagnostics in Mission Hills, nurse LIZET asked me to call my referring doctors office and ask them to fax the order, and once the order is in, she would call me right away without the need...

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12:10 pm EST
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12/12/2019 Lab Code DAL- Tech Maria with Quest Diagnostics has a small office at Dr. Marcia Oliveira MD., P.A. clinic. I went in to get lab work done Thursday in the morning. I am aware that I have 2 open invoices in which I am making payments on. Maria the tech told me about them and printed out an Outstanding Balance Statement, I told her I am making...

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10:25 pm EST
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Concerning Quest Diagnostics 3000 Dixwell Avenue, Hamden, CT My name is Rosana Anoh, and I have been a Quest Diagnostics customer for many years. On Friday afternoon, December 6th before 5:00 pm, my daughter and I arrived at Quest on 3000 Dixwell Avenue in Hamden, CT. The room was empty and there was no one sitting in the waiting room. We signed in and a...

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4:46 pm EST

Quest Diagnostics reckless quest diagnostics vehicle driver

As I was pulling out of my work, mosaic in Riverview FL, a quest vehicle sped past me in the turning lane only to cut me off in my lane almost running me into oncoming traffic in the middle of an intersection so that he did not miss the light. I am assuming he did not notice he was in the turning lane to turn right and swerved right in front of me screeching his tires. Completely reckless and almost caused me to have an accident. The vehicle number is 78453 and the tag number of the vehicle is KUBY98 and this occurred around 4:30pm on Thursday November 14th at the intersection of US Highway 41 and Riverview Drive In Riverview Fl. Not to mention he was tailing me pulling out of the plant when the speed limit is 14mph. I am completely appalled. I do have a picture of the tag of the vehicle as well.

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About Quest Diagnostics

Screenshot Quest Diagnostics
Quest Diagnostics provides diagnostic testing, information, and services. The company offers a broad range of tests on blood, body fluids, and other specimens, assisting in the diagnosis and monitoring of diseases. They also provide wellness and prevention services.
How to file a complaint about Quest Diagnostics?

Here is a comprehensive guide on how to file a complaint against Quest Diagnostics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Quest Diagnostics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quest Diagnostics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against Quest Diagnostics on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

Frequently asked questions (FAQ) about Quest Diagnostics customer service
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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

Overview of Quest Diagnostics complaint handling

Quest Diagnostics reviews first appeared on Complaints Board on May 21, 2008. The latest review Billing / Customer Service was posted on Mar 13, 2024. The latest complaint Cancelled appointment was resolved on Sep 12, 2021. Quest Diagnostics has an average consumer rating of 1 stars from 479 reviews. Quest Diagnostics has resolved 34 complaints.
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  1. Quest Diagnostics Contacts

  2. Quest Diagnostics phone numbers
    +1 (866) 930-3718
    +1 (866) 930-3718
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    Canada
    +1 (973) 520-2700
    +1 (973) 520-2700
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    Head Office
    +1 (800) 877-7004
    +1 (800) 877-7004
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    Clinical Trials
    +1 (800) 877-7484
    +1 (800) 877-7484
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number
    Employer Solutions
    +1 (800) 426-4702
    +1 (800) 426-4702
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number
    Nichols Institute, San Juan Capistrano
    +1 (800) 421-7110
    +1 (800) 421-7110
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number
    Nichols Institute, Valencia
    +1 (800) 336-3718
    +1 (800) 336-3718
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number
    Nichols Institute, Chantilly
    More phone numbers
  3. Quest Diagnostics emails
  4. Quest Diagnostics address
    500 Plaza Drive, Secaucus, California, 07094, United States
  5. Quest Diagnostics social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Quest Diagnostics Category
Quest Diagnostics is ranked 4 among 166 companies in the Medical Services and Facilities category

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