Princess Cruise Lines

we had booked a Princess cruise through igloo we travelled from uk on 12 May and were supposed to board on 14 May.

My passport was stolen on 13 May In Athens and I had informed Igloo and was unable to board the ship.

I need to get a no-show letter/cancellation letter? from Princess so that I can submit the claim to my Travel Insurance

I have been trying get in touch but unable to get through on phone.

I have sent several emails but not received any replies

I urgently need this no-show letter/cancellation letter to submit to my insurance company

Bindumati Shah

[protected]@gmail.com

Have already posted my complaint which is displayed on your web site 9/06/22 but will repeat it.

We booked aft premium cabin D724 ( 25/04/22 )and paid in full and this was confirmed.

We stipulated we did not want an UPGRADE.

We have now received e-mail from iglu/princess informing us we have been moved mid-ship with a smaller balcony R323.

We requested our original cabin but were told by iglu that this was not possible ( operational reasons ? )

We are very annoyed because we cannot see why at this stage we are refused our original booking ( this cabin D724 will be in service on this cruise ).

it seems that your customer care is non existent.

Booking we made for sailing on Royal Princess sailing 23rd Nov 22. Deposit Confirmation we received is 2MHJDV. Cruise cancelled by Princess Cruises but they have not refunded our deposit of $1,158.00. I paid the deposit by Visa credit card on 9th July 2021. I closed my visa credit card back in November 2021 so I requested payment by cheque however princess line has never replied to any of my emails.

We booked an aft premium cabin 25/4/22 with large balcony d724 on Enchanted Princess and this was confirmed and paid for ( Aug 22 Canary Isles ).

We stipulated that we did not want an UPGRADE.

We have now received an e-mail from iglu/princess informing us we have been moved to a mid ship cabin with smaller balcony r323, we requested our original cabin but were told by iglu that this was not possible ( operational reasons ?).

We are very annoyed because we cannot see why at this stage we are refused our original booking ( this cabin will be in service on this cruise ).

It seems that your customer care is now non existent.

Disgruntled British cruiser

Our booking all went wrong (Regal August 6/22

3M4JCH,[protected]

Took us so many trials over Saturday & Sunday 28/05& 29/05 very stressful

Then after we gave up we discovered that there is a pending money for Princess on our American Express account then only after another 10 hours booking came through to our princess account but it was the wrong room choice (lower category) and less money and just a standard booking NOT PLUS

So many phone calls and chat and was promised to get it sorted but nothing happened

My husband and I decided to take our 2nd 14 day cruise of 2022. The first cruise was to Hawaii January 6th from San Pedro, CA. The embarkation process was FANTASTIC. Very organized which made us feel secure with the lack of crowds at embarkation. Wonderful experience. Since we were celebrating our 50th wedding anniversary and our retirement, we decided to book a 2nd 14 day cruise on April 2nd to the Caribbean. The difference in the embarkation was huge. Very crowded, very disorganized and had to wait too long to board the ship after arriving at our assigned time. Ok-so, we waited to board. The main issue we have was the lack of care given to passengers who tested positive for Covid 19. (We were diligent with wearing our masks and hand washing too.) My husband, who is 69 and in very good health, contracted Covid 19 on April 14, 2022. When we contacted the medical staff about him feeling ill, we had to wait over 1 hour for someone to come and test him. We then waited over 4 hours for someone to call us with the results. We had remained in our cabin all day so as not to infect anyone else. We finally called and ordered room service. He was moved to the Covid deck 12 and left there. Our concern was that his blood pressure was very high after they checked it several times. We told them this was not normal. He doesn't have high blood pressure. He was never physically checked on again. He only received phone calls confirming he was ok. This is totally unacceptable. We disembarked on April 16th. After being isolated from each other for 2 days, we were put in a van with approx. 9-11 other passengers, all wearing masks (both Covid positive and negative) and driven to several hotels to be dropped off to continue our isolation. (Why isolate us from each other for 2 days and then put us all together in same van?) We were put in separate rooms at the hotel but on the 2nd morning, I tested positive too. After all this time of testing negative, all the exposure finally caught up to me. I am very frustrated with this because I am a diabetic. As of June 2nd, I am still dealing with the repercussions of Covid and probable permanent lung damage. Our next issue is the lack of support from Princess regarding our questions on getting our air rebooked. We were given a phone number to call but we literally waited on hold for hours several days in a row and were never able to get through. I finally got a family assistance phone number, then a direct number to a person who seemed to care, but really no help. We finally got help from Jig at family assistance who was FANTASTIC. Within an hour she had us rebooked. We arrived home on April 25th. I highly recommend purchasing the travel insurance. They were very helpful in answering my questions. We had to pay for all our expenses and the request reimbursement. We have already heard back from Generali Insurance company that our check for the maximum amount of the cruise is on its way to us. I am still attempting to get all receipts uploaded for reimbursement from Princess but no luck. Finally, this morning I was given an email address where I can submit my receipts for reimbursement. I will try everything. We will have to wait and see what happens. I have sent letters to princess regarding these issues and am awaiting a response. Not sure if we will cruise Princess again (we are Platinum level guests) until we hear back about what changes they are going to make.

We have rebooked our trip 3 times, unfortunately due to Covid. Originally, we booked with the Best Ever Sale. In September, 2021 our last booking continued to honor the Best Sale Ever. Our booking number is 2HVN8R, Panama Canal 10 day trip Jan. 7-17, 2023. We noticed in your email sent out the end of May 2022 you are launching Princess Premier. I have called Princess twice and don't understand why we are not eligible for the Premier Beverage Package that is in the Best Ever Sale, in addition, there is no daily dollar amount per the Best Sale Ever. My husband and I don't understand how you can take something away from us that we already have secured. We are looking forward to finally taking this trip, but not sure when what we have will not be honored. Please advise and explain this.

Sincerely,

Deb and Darrell Moon

HI

I just sent this to another department only to realize I couldn't attach anything. I will try here.. we were on the Ruby Princess 3CGWXQ 5/20-30, 2022. We had made reservations for the Specialty dining PREPAID on the APP, only because we were forced to since the restaurants were only open every other night and we did not want to eat at 8:30 pm. I went to the front desk and Monica and Hanna why the charges were not coming off our bill. They explained that since they were prepaid, the money could not come off the OBC account.

We were on the Discovery in April 2W2MCC.. April 10-24, 2022 and our PREPAID dining was deducted. (see attached bill).

So, I was wondering what changed in less than a month.

Also, the quality of the food this time was below the usual standard, the escargots and? lobster tail on the second formal night were poor quality to say the least. This was our 32nd cruise with Princess.

Thank you

Cecelia Neroda

After both my husband and I had recovered from serious operations, and then the Covid pandemic hitting the world, we decided to "risk" going on a cruise, and chose a holiday offer in the Sunday Times, which included a week on the Regal Princess. The cruise we were on went from Athens to Barcelona on 7th May and things got off to the worse of starts at Pireaus Port in Athens. It seems that hundreds of passengers didn't know that they had to have a Covid Test no more then 24 hours before boarding the ship, OR they decided to have the test once they arrived at the port. But nobody from Princess seemed to have the intelligence to put signage up informing your passengers that there were 2 separate queues (one for those with proof of a Negative Covid Test, and one for those yet to have the test)... so everyone queued in the same queue. It was total chaos. On top of the mayhem, apparently two of the computers needed for booking passengers onto the ship weren't working, making everything in the departure hall dangerously crowded - but not one senior member of Princess staff came down to get the crowds sorted out. For such a huge company, their lack of leadership in helping their customers board the ship without any guidance or correct information on what to do was shameful.

Once on the ship, several things were wrong. i.e. balcony door was so stiff we couldn't open it; bathrobes provided were so shrunk they would have

fitted a 10 year old child, and no portable step could be found that would help my husband get into the cabin bathroom, as the cabin step was far too steep.

The service at breakfast the following morning was so appalling that one of the floor managers came to our table to apologise. I don't necessarily blame the waiters, but I do blame Princess Cruises for not training them properly. Other disappointments with your Cruise was the second-rate entertainment, Room Service phone-calls that weren't answered, the bathroom wastebin that had NO LID... that your female passengers use for used sanitary products. Really? Surely Health & Safety applies to cruise ships too? And the almost non-existent service on the pool deck. Three hours, and four reminders to a waiter there to bring a tuna sandwich and a diet Coke to a disabled lady I had befriended. And his excuse was "We're very busy.!" It beggars belief. And to end the holiday... a final mistake. No luggage labels were delivered to our cabin. So we had to go the reception desk and queue for them to be printed. If 2022 cruises can be classified as being "at Worse - like a Butlins Holiday Camp, and, at Best, like The Dorchester Hotel, I'm afraid OUR cruise on the Regal Princes was only just one grade up from a Butlins Holiday Camp. Because of all of the above, as well as the hours queuing for tenders, we wouldn't ever consider going on a Princess cruise again. We have lots of friends (all in their 70s) who were awaiting our comments on this cruise. I would suggest they try another cruise-line. Two of our friends were on a Celebrity Cruise that was following the Regal Princess, and they report that they suffered none of the aggravation or bad service we and lots of our fellow passengers endured. So perhaps Celebrity Cruises is the way to go.

My name is Ronald Pence. I was sent a child size sportsband for the Ocean medallion on 26 May. There was only one size offered on website and it indicated it was a one size fits all. I do not want to wait on board during my vacation to exchange it for a larger one or pay any additional costs for whatever is in stock on the ship. I want a refund and have been denied that to this point after multiple attempts on the phone and via chat. The emailed receipt for the order is attached and my booking number is # 3CMXHN. The cruise leaves on 12 June so it is too late to ship it back before the trip leaves. I can be contacted at [protected].

Just finished 14day cruise on the Majestic Princess It was wonderful EXCEPT for the Hollywood Conservatory rules At 1600 hrs We were asked to leave for cleaning .And only the Elite were allowed back in for Drinks and Hors d'oeuvres

We went in to see if our friends were there and there were only five or so couples there. Allot of waisted space, In the best place on the Ship .My thoughts would be to set that event up in another bar So the general public can watch out the best view on the Ship !

H A has a Happy hour in the same type of room called the Crows Nest It is open for every one and is very busy ,With lots of fun and laughter.

Great trip Good service

will go again

A week after the total cruise fee was due, April 22, 2022, Princess changed the itinerary, dropped a port, shortened and changed the timeline for the other ports for this Alaska cruise and indicated the Crown Princess would be in "pause" mode for maintenance issues. Princess obviously know about this issue well ahead of this date, but made sure to wait until everyone had to make final payment. Thus, no total refund would be issued to anyone, regardless of insurance paid. This is not only unfair, it appears to be illegal, using deception and mismanagement in order to keep the money of paying passengers.

Hi. Booking ref - 3K9PGQ-01

My wife and I recently took a cruise with Princess and onboard purchased a ring for my wife for our 10th wedding anniversary which she picked with the assistance of your staff who told that the ring was valued at approx. £4500 but would be sold to us as a promotion and tax free for USD2617.00 (Approx. £2000.00) which we thought was a fair deal. (See attached)

On return my wife went to the local jewellers who we both know and trust to have it valued for insurance purposes who has since informed us that the ring valuation is only worth around £1800 - £2k for insurance purposes and could have been purchased much cheaper, It would not even be worth the value that we paid for it. We have been told that we could send the ring away for a further valuation however we would be wasting our money so we sought a second opinion who stated something very similar without knowing the first outcome.

Quite frankly we are really not impressed, the staff were very nice on the boat and we trusted both them and the pricing they gave us but to be told that we could have purchased one much cheaper locally (not tax free) is a little insulting to the fact that we are now considering returning the ring back,

We are not complainers and it takes a lot for me to write this, but have always sailed with Princess and even have another cruise booked in October this year and November next year with an intention to book another early 2023. Can you please advise what we can do to rectify the matter or return the ring which we would prefer not to do as my wife does like it but the purchase of it has now been tarnished by the fact that we feel wrong done by.

While on the boat, I did ask for a valuation so we have something to use for insurance but was not provided with anything and told to just use the receipt attached as proof of purchase which was not really what I was after.

We are not new to purchasing from the jewellers on the boat as we usually purchase jewellery in the form of a watch (As with this cruise and previous one) but this is the first time we feel we have been extremely let down. we also purchased 2 pieces of art.

We would like to bring this matter to closure as soon as possible please. I am open to a conversation if you would be so kind as to call me to discuss.

Kindest regards

Dr. Kevin Pope.

Booking ref 2MXW9C Ann Tregenza Sailing May4 2022 Seattle - Alaska 7 Day cruise.! 3 days ago (end of April 2022) I had a non reply email telling me the cruise itinerary was changed due to "scheduled Engine Maintenance" and the stop to Ketchikan (vibrant town with famous Lumberjack show) had been replaced by Icy Point (Fish Factory). I am distressed as I booked my trip a year ago and am travelling 4000 miles from the UK following my grandfathers footsteps. He went to Boston across the US to Seattle and worked with Alaska steamship company in Ketchikan and died in Seattle in 1933. This is a special once in a lifetime trip for our 10th Wedding anniversary and I am very unhappy that at the last minute this change - with a $100 PP spend on board compensation! has happened.

I have been with Princess Cruises for 22 years. Retiring from an airline, I take a couple cruises every year, most of them with different cruise lines. I brought stock in Princess and thought I would only use them and bring up my status.

I talked three other people, first time with Princess, to take the Alaska land/cruise. We booked them with Princess, at the same time on the phone. He said we would each get $25.00 credit for recommending new customers. When I emailed the information, they said I should have hung up and emailed first, then make the reservations.

Next I get an email that Princess changed two of the three lodges from the Princess lodges to someone else. My main reason for using Princess was to stay at the beautiful lodges on the pictures. If there was a maintenance problem with one of them, that is understandable. But to downgrade the lodges is bad business.

I got an email that my Skagway train excursion was cancelled and the money was being returned to my account. I call the next morning and the Princess representative said that all excursions were cancelled. I called Skagway and they said it was because the trip I was taking went into Canada and they were not allowing it at this time. Shouldn't Princess know that and let people know before scheduling the trip. Also, on checking of different excursions, they weren't starting until later in the month. That should be brought up at the time of making reservations for the cruise.

Princess has been in business too long for this kind of mistakes. I've called and emailed numerus times to talk to someone about the problems. After long waits on hold, they said they couldn't take my number or email to resolve the problems.

#3P7K6R, Princess Majestic, BBX, Alaska land/cruise on May11-21, 2022

On 4/9/22 I arrived at LAX airport at 2:15pTransportation service was paid for by me. I'm awaiting to be picked up by transportation provided by Princess Cruise. But there was no transportation provided. As time was now underway I obtained a taxi arriving at the pier where the Majestic Cruise Line at 3; 30pm. The gate officer announces that the ship had pulled the robes in so I was left. This incident happen due to no transportation at the airport upon my arrival. My sister was on the ship and she was at the customer service desk explaining ng that I was outside at the gate, she and i was on speaker phone. To my dismay the ship left me. This was not my fault . I then met the ship on Monday 4/11/22 in Sanfrancisco. I have tried to resolve this issue of inconvenience, and to receive imbursements for two hotel nights, and air fare to meet the ship on monday 4/11/22, as well as a second covid test which I paid out of pocket and was told to keep receipts. Despite many calls to Customer relations, and waiting on the phone for each call an hour and more just to be directed to someone who just wants to say anything to get you off the phone. On 4/11/22 once i did arrive on the ship, my sister was at service desk for help and resolution. They referred us to the Customer Relation phone line. Never getting a resolution. Princess also never refunded us for an Excursion trip that the cruise line cancelled due to not enough people attending.

Booking # 2VCG5J (Sail April 16 to April 23) The following should be the charges:

Charges:

1. Crew appreciation April 16 to April 22

Kamal/Ram total ($15.50 X7days X2) $217.00

2. Calypso Boutique Liquor purchase $518.00

3. Botticelli Restaurant $25.96

4. International Cafe $7.31

5. Photo Gallery $99.00

Total charges $867.21

Credits:

1. Two Prepaid Shore excursion cancelled for Ram/Kamal credited to account

($49.95 + $59.95 X 2) $219.80

2. Onboard credit ($100 X 2 ) $200.00

Total Credit $419.80

Total to be charged ( $867.21 -$419.80) $447.47

Amount charged on my Mastercard $727.31

Amount overcharged -$279.90

My name is Kim Nurse. My husband and I have just disembarked from a 14 night France, Spain and Portugal tour on the Sky Princess arriving back in Southampton on 23 April 2022. The night before arriving back in the UK, I was asked to leave my luggage outside my stateroom overnight, so that it could be collected from the luggage hall the following day. We were allocated Navy 7 luggage tags.

When I arrived at the luggage hall, one of my cases was missing. After a thorough search of all luggage tag colours and luggage lines in the hall, my case was still missing. I reported this to the Princess's contracted company SMS International Shore Operations - where Deborah Barfoot took details of the lost, confirmed it was not in the luggage hall, and said that a representative from princess cruises would contact me. So far I have not yet heard from anyone.

My vanity case was high gloss bright pink, hard shell, with carrying strap.

We are elite and usually in 40 most traveled passengers ! I called Ocean Navigator and they said they don’t have access to request by the back window in bonicelli dining room! Which when We went to Hawaii and they did ! It’s on the Ruby Princess! My name is Carol Jay and my booking numbers are 3L2Q9T on 5-30-22 and 3L2QMC on 6-9-22! Spent to long phone calls with no results! I’m getting tired of it! Please reply! My email is [protected]@gmail.com