The complaint has been investigated and
resolved to the customer's satisfactionResolved Princess Cruises — poor service
resolved to the customer's satisfaction
I went on a Princess cruise this summer. Although these problems may seem minor, what upset me most about this cruise line is they did nothing to fix them or make me feel like I was a valuable customer. When I got home, I mailed this letter to the President of Princess and two other senior level people. I mailed this over a month ago and got no response. If you plan on sailing Princess and have any issues, dont expect them to be resolved or even given consideration for your feelings. Once they have your money, they dont care if you are happy or not.
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