Caribbean Cruise Line

I purchased from a close friend of mine a package that she was not able to use for cruise through Caribbean cruise line. I paid $250 to her for the package then put another $800+ into this package. Someone brought to my attention that this was part of a big scam. I spoke with someone at this "company about getting a refund which they denied full refund but only partial. I am not interested in taking thjs trip at all after fully investigating this company and all the lawsuits they have against them as well as their Bbb rating. I am looking to be reimbursed for all the money I have put into this fraudulent vacation deal. If I am unable to get a resolution with this complaint I will then seek action against this company in form of a lawsuit.

On 3-10-11 I spoke to a Jennifer in the Confirmation Dept to verify that I had received my reservation letter #BZ082712-090 under SHERRI KROEGER. She gave me a confirmation number KZ031011-087BRZ. I paid a $1000.00 for the "free" trip and upgrades
www.sherrikroeger.isonvacation.com
Login:KZ031011 password:66314
Trip was good thru 9/9/2012
On July 27, 2012 U received another call that my trip was about to expire and I must renew and upgrade so I paid another $1000.00
In 2014 ( I didn't write down the date) I received another call saying my Cruise was about to expire and I would lose everything. Since I had already paid $2000.00 I paid another $977.99 plus $99.00 for a trip to the Grand Bahamas ., rental car with $100 in gas vouchers, 3days/2nites in Ft Lauderdale, 3days in Lasvegas and 3days in Puerto Rico
That reservation #BZ072712-08OUEY
THIS WAS TO BE A LIFETIME RESERVATION
when I finally called to schedule the trip on 01-27-2017 then phone number has been disconnected and the internet is full of complaints about this being a scam!
I know I am a fool for paying all this money but I am 71 years old and that money means a lot to me. I have lost $3076.00 and have nothing for it!

I purchased the tour package of 2. I asked them to refund my money due to my job lost and could not afford to go to the vacation. They told me to sell this package to someone I know. I did not wanted to go through this hassle any ways. So I asked for the refund, and the reply was my package is expired and need to extended for another year by paying them another $80 per package. I request to cancel my vacation and refund my money but they told me the money is not refundable...! I am really frustrated. I don't know what to do? The package does not even mentioned about any expiration date. It looks like they want to keep my money without providing me any service. That's not how the business supposed to be! Please any one give me some guidance how to get my refund back.

The travel agency is still at it ripping consumers off although they have thousands of BBB complaints and lawsuits. I am now one of many thousands that has joined the victim.

My trouble started in 2013 when I had the unfortunate pleasure of receiving a phone call from a well trained Caribbean Cruise Lines sales representative. The representative was extremely friendly and the sales pitch had me smiling from ear to ear I thought what a great vacation opportunity at a great price wow I’m out of here!

I explained to the sales rep my fear of purchasing pre paid vacations from programs they are mandatory and non-refundable. The representative assured me that the Caribbean Cruise Line had a very relaxed and open minded booking policy and that If I paid in full I would have (1) year to cancel my trip with no further obligations or consequences and that after a (1) year there would be just a minimal fee.

Well, fast forward a few months I decided that I would cancel this trip and get a refund. I called and as soon as I mentioned the purpose of my call I was put on hold and got the normal round around and disconnects. Finally, I was promised a call back from a supervisor after a couple of days with no call back from I decided to follow up.

After several failed attempts I had a conversation with a supervisor that informed me that the trip was non- refundable and had 3 choices; pay for an extension, loose my trip or go on the trip.

Please review website in desktop version only. Finally, someone went on a fact finding mission. CARIBBEAN CRUISE LINE is a SCAM. CONFIRMED! Company owners operate by flooding the masses with promises they can't keep. 20 year history of ripping off people. Weeks of research contained within. One of a kind scam finder website for CCL.

http://www.thecaribbeancruisescam.com/Caribbean_Cruise_Line-scam.php

I booked a 4 day, 3 night ocean front suite at Grand Lucayan Resort as part of a cruise pkg. in May 2012. When I went to schedule the cruise in Dec. 2012 for a May 2013 departure, I had multiple issues with Caribbean. The manager I originally booked the cruise with, Wendy Marlowe, ( ID#UA285) told me to contact her (#[protected]) should I have any difficulties; however, she cannot be located at this number. I paid $1, 267 for this cruise. My reservation number is UA051012-052.
Caribbean insists that I only booked 3 days and 2 nights at the GL. They also charged me $150 extra for 2 excursions to Las Vegas and Puerto Vallarta which I later learned were supposed to be FREE. My Visa bill in May of 2012 CONFIRMS this $150 payment to Caribbean.
I want a refund for the $150 and the 4 days and 3 nights at the GL that I booked and paid for. I appreciate you publicizing this information so that others are aware of Caribbeans lack of integrity . Thank you for your kind consideration to this matter.

First of all I had called a company to order something and they finished with order they asked if I would like a free cruise. Thats a joke! All they asked fees we didn't know anything about $70.00 there and charged for seven days and we only used it for five days. Then we got the paper with reservation and on it there was a resort fee: 30.00 a day for hotel taxes and surcharges for two nights, pier parking 15.00 a day ended up 30.00, bahammas celebration 48.00 for service charge, fuel charges of 48.00, and we asked the man on the phone did this have to be a timeshare. He said no nothing like that just we come back and tell everyone about the trip. So u see its not free at all! Don't beleive it. I am disappointed. I think we should have a apology and refund on some of the cost. We had any idea it would have costed this much we would have said forget it. This cost was counting the airfare, cost of gas and eating out some because the food at the Ramanda Plaza was not very good. It also needed some work done to it. You put us in a dangerous part of town, the elevators was messed up, and the bathroom was not clean. It was a dirty looking hotel and unsafe. So beware! [protected]@gmail.com Janice and James Sasser

NOTICE OF POTENTIAL CLASS ACTION. We are conducting an investigation into this matter for a potential class action lawsuit. If you are willing to share your story, please send us a confidential email at [protected]@igc.org. Thanks for your time.

I was watching one of those tv infomercials about the TummyTuck system which is this supposed amazing product that literally burns the fat right off you (I don't know if this is true or not..) anyways, I thought I'd try it so I called and ordered it over the phone and at the end of the order process the automated voice said as a thanks for holding, I had won a free 2-day cruise to the bahamas. They then connected me to a representative (he called himsef John and gave me his supposed employee ID, kb8093) of Caribbean Cruise Lines. He said that I had won a free 2-day cruise, congrats, etc. and the only thing I had to pay for was the port tax of $59, though he said I would pay $118 for 2 people because I definitly wasn't going by myself and might as well get it out of the way. I'm embarrassed to admit that I easily gave him my credit card #, CCV and expiration, my name, address, phone and e-mail. He then offered me a bonus "extra-stay" package for 75% off the normal price but I didn't want it and told him no. After trying to offer itto me again, he then moved on to another bonus package, which I also refused. He thenput on his "promotional manager" who said his name was Otis and then Otis tried to get me to purchase bonus packages at hugely reduced rates, which I also refused because I didn't want them. The next part is where I should have known to shut up but stupidly did not. He then asked for me to reaffirm my credit card #, etc. then asked me to hold. I was on hold for 35 minutes and then a voice came on saying something about my rush-delivery was on it's way and hung-up on me. I hadn't even ordered anything and they hadn't even given me the account number they said I should use to login online. I then went up to the website he gave me earlier and found that, though the website looked convincing, there was absolutly no contact information or names of employees/ CEO/etc. on a single page, which then made me start to worry because missing contact info is a big tip-off that it's a scam. I then typed in the company name into google to try and find it's home page and then up came all these articles about how a Caribbean Cruise Line company was a scam company. With my head hung low, I immediatly called my credit card provider and had them cancel the card. Thankfully, since I looked them up immediatly after they hung up(intent on calling them back and giving them a piece of my mind for making wait 30 min then ousting me) and immediatly called my CC company, no transaction had occured on my card and I had it canceled right away. Please spare yourself the humiliation of making my mistake or, if you have been pulled in by them, please do whatever you can ASAP so you can save whatever you have before it gets used up!

After reading a large number of complaints concerning the above company, I decided to cancel my trip or reservation. Now this company states that it will not return my deposit due to some taped message and their cancellation policy despite being told differnetly by a business agent that I could get my deposit back anytime, if I decide to cancel my reservation.

Carribean Cruise Line offers packages when you order products such as Sensa etc.They offered me a carribean package and offered an additional Las Vegas hotel package for additional money. I purchased the package and was ready to take the Las Vegas portion of my vacation, gave the 60 Day advanced notice and was on my way right? WRONG. I had to pay an additional $50 to check in on a Friday. Not too bad, then the day I am to leave for my trip I call to confirm, guess what no reservation. I am to be in vegas in 4 hours and no room. The hotel on the strip that I paid for had no reservation for me customer service states that they were sorry but would find me a room mind you I'm enroute to the airport. The dump they found for me was a motel far away from the strip. I also had to pay again when I got to the second rate, no elevator dump at 2 A.M. I'm stuck. Customer servive was a joke. There was suppose to be a free shuttle to and from the airport we ended up spending a total of close to $100 on taxi fares. Thanks Carribean Cruise Line. Here's the kicker when i ask for a refund because they broke their end of the deal I was told it's non-refundable. What a joke!

Took my $300 .oo and offered me another trip for $ 976. 00 more . Dont ever use there services.
Why they th ink this is a god deal...I have no idea.! .

After I made a purchase over the phone, I was told I was selected to get a special deal on a cruise vacation. I never even listen to those kinds of deals, but my family and I were wanting to try a cruise. I listened to it, asked questions, and it did not sound too bad. for $915.00 the four of us could have a couple of days in Ft. Lauderdale, cruise to the Bahamas, stay a couple of days come back to fla and stay in Orlando for a few more days with a rental car included. The only other charge I would incur she said, was $59.00 for each of my kids when I booked for port fees. Fair enough, I bought it last Feb. I just called 1/3/12 to book for 3/31 - 4/8/12. 1st they tell me the port fees are not $59.00, but $129 each, then they tell me I have to pay $50.00/day in the Bahamas for my son, and $20/day for my daughter because of extra person fees. I argued because the $915 was based on 4person travel. I asked to listen to the recording of my purchase, since they say they record calls. After 3 - 4 transfers they told me they could not do anything for me. I finally decided to book my travel, or loose my $915.00. after I book she lists off all the taxes I have to pay other than the above mentioned: $15/day in ft. lauderdale, $18.00/day in Bahamas, $24/day gratuity each person on the boat, maybe a fuel charge per person on the boat. That added up to at least $686 additional for this damd trip. Anyway, after I booked and she gives me all the itinerary info. she tells me I have to talk to Legal Dept (it took about 30 min to book) so they can go over everything with me. After being on hold for abt 5 min. she comes back and says I can't have the days I wanted (my kids spring break), because she made a mistake and the Bahamas Lucaya hotel is not available I have to pick other days, she wanted me to take my kids out of school for this trip. I also found out in this conversation that this is a Timeshare sale presentation, which we have to attend the first day in ft. lauderdale WHICH I WAS NEVER TOLD. DO NOT BUY THIS TRIP. DO NOT EVEN TALK TO THESE PEOPLE. IF THEY WOULD HAVE TOLD ME THIS WAS A TIMESHARE PRESENTATION I WOULD HAVE NEVER BOUGHT THIS! now I'm stuck with it and we can't travel when we wanted to. I WISH I COULD BRING A LAW SUIT AGAINST THESE PEOPLE TO GET MY MONEY BACK!

My Boyfriend was awarded a 2 day cruise for completing an online survey. He received a phone call from one of their representatives about the details of the cruise. He does not have a credit card, so he passed the phone to me because I was the credit card holder and wanted to hear the details of the trip myself. The sales rep told me that in order to receive this vacation, we had to pay a port fee for both of us, of $118. So i gave my approval and information. Afterward, the representative informed me that there would be extra charges (such as flights, etc) that we would incur, which then made me decide to opt out of the vacation. He then said that the port fee i authorized earlier was non refundable. This upset me because I was not told before the transaction that this was a non refundable fee. They have the conversation recorded, so there clearly is no record of him telling me that it was a non- refundable fee. The sales rep told me that they would not do anything about it and that i would have to take it up with my credit card company, and in the meantime, they would cancel my vacation. However, the next day an automated message called my boyfriends phone again asking us to confirm our vacation. So it was clearly not canceled. I want my money back, because this was sloppy selling to leave out important information that would have changed my decision. My credit card company does not have the power to remove this, and they referred me to this website. This was extremely bad business and I am very unhappy to have to be going through multiple measures to get my money back.

If you have been suckered into buying a travel voucher from this company, as I was, and would like a refund, here is how to go about getting a refund:

1. Send a written request via USPS certified mail for a FULL refund of the exact amount that you paid. In return, say that you will gladly have CCL cancel your vacation voucher(s).

2. Fill out an online complaint, including a request for a FULL refund, to the Better Business Bureau of Fort Lauderdale. The Better Business Bureau will immediately send your complaint to CCL, who will have 30 days to reply. You will receive a confirmation that your complaint was sent to CCL via e-mail

3. File an online complaint with the Florida Division of Consumer Services. CCL will have 30-60 days to reply to this complaint. You will receive a confirmation that your complaint has been sent to CCL via post.

How the process worked for me:
After multiple salespeople lied to me on the phone, saying they could not give me a refund, I sent complaints to the BBB of Fort Lauderdale and Florida Division of Consumer Services a week after my initial purchase. Two weeks after my initial purchase, under CCL's FAQ page, I discovered that the only refund requests that they will accept are written requests sent via certified mail. The day that CCL received my certified mailing (I received a signature card back from USPS dating when CCL received my letter), the full amount of my purchase was refunded to my debit / checking card. I do not know if CCL would have honored my written refund request had they not already received formal requests from the BBB and the Florida Division of Consumer Services on my behalf. In total, three weeks elapsed between my purchase of the travel vouchers and when the refund transaction completed in my bank account.

*A final note:
Under Florida Law, a seller of of travel vouchers MUST refund a travel voucher purchase if the request for a refund is made within 30 business days of when the consumer RECEIVES the travel voucher (which, if the travel voucher is received via post, is a later date than the actual purchase date). My refund request was made during this 30 business day time frame.

If you make a refund request outside of the 30 business day time frame, you are not entirely out of luck. Check out this other complaint for an example of a consumer who was refunded, with the help of the BBB, outside of the 30 business day time frame: http://www.complaintsboard.com/complaints/caribbean-cruise-line-vacation-c351013.html.

Hope this helps anyone who has had a terrible, belittling, and frightening experience with CCL, as I had.

I don't know what Stephanie Rodriguez is talking about but she should take a look at the Ocean Manor Hotel. That was supposed to be an upgrade to my original booking. You could film a movie in this ### hole. :HOTEL FROM HELL" Maybe you ought to take a look at it Step before you comment. As far as I'm concerned Caribbean Cruise Lines is a big scam & they don't respond to inquiries. The dog & pony show at the resort was a cluster f--k. We were a signature away from buying until that little Cuban Vato looked my wife in the face & said "You never had to damn intention of buying, did you" Really good salesman.

We have had our vacation planned for over 18 months and finally got our itinerary. They refuse to send it to you sooner that 14 days before vacation because of the misrepresentation of the travel provisions and the added charges required on the stay. Our trip was to begin in Fort Lauderdale, FL at a Ramada Inn on the beach-which turned in to a Ramada Inn in Tamarac, FL-15 minutes from the beach. Being a member of the BBB bureau, we have not found this vacation package. These people are "quick take artists" and might as well be pick pocket specialists. The additional charges just keep coming. I fell at work and had to had surgery on my knee. We called to reschedule with documentation from my orthopedic surgeon, and was told by an agent that we had just forfeited our vacation package due to a time limit that again was misrepresented to us. We tried to make this right with an extension, but was told that there were no other options. I was a travel agent for 5 years and know the vernacular and the right questions to ask. We were LIED to and MISLED

DON'T DO IT.
My husband and I bought this cruise package for $498.00 in monthly installments and then paid the $198.00 port fee when we traveled for the first time with Caribbean cruise line. The rooms had soiled bed linens, spiders, mold, hair, and cracked foundations and we were only refunded $198.00. This was the first and last trip we are ever going to take with caribbean cruise line and wanted to know how would I get part of the $498.00 back or does anyone have the CORPORATE NUMBER FOR CARIBBEAN CRUISE LINE?

After completing a phone survey which supposedly delivered a free Bahama cruise ( which I later found to be a scam ). I started receiving annoying "spoofing" phone calls from telemarketers as a result of my number being passed on by this Caribbean cruise lines co. I have filed a formal complaint with the FCC and if this does not stop I will complain to my congressman.