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Holland America Line
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1.2 97 Reviews

Holland America Line Complaints Summary

4 Resolved
93 Unresolved
Our verdict: If considering services from Holland America Line with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Holland America Line reviews & complaints 97

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8:58 am EST
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Holland America Line Accounts Payable

I disembarked from my recent cruise on 2/17. My statement showed I had a credit of $751.79. My credit card was never credited for that amount. I have called several times with no success at all and it has been almost three weeks since our cruise ended. This is totally unacceptable behavior from a company in the customer service business and we will think twice before ever booking a trip with Holland America again.

Booking number XHXN5V

Charles & Janice Dorman

3506 Equestrian Way Toms River, NJ 08755

[protected]

[protected]@msn.com

Claimed loss: Statement credit of $751.79

Desired outcome: Credit card credited

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5:57 pm EST

Holland America Line Breast cancer

My travel agent was not forthright about return flight. I am a breast cancer patient and we have to travel to Miami then wait 9 hours to fly home. She told us that Holland America did this, but Holland said travel agent did this. Penalties alone $1200, can’t afford that. This whole trip was a last cruise from my daughter. It will not be relaxing knowing how the travel home will be. Confirmation number XHWQ4T. God bless. Janice Anderson

Desired outcome: Faster easier flight home. This just isn’t the vacation I had hoped for. I am a burden to my daughter and this was to luxury cruise.

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5:46 pm EST
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Holland America Line - Loss of hand luggage in transit from White Bay NSW to Sydney Airport Terminal

Date of missing luggage: 10 December 2023. Our two suitcases and two carry on luggage put into undercarriage of bus that HAL contracted to transport passengers and luggage from White Bay Cruise terminal to International Departure Terminal at Sydney Airport on 10 Dec 2023. Departed White Bay Cruise Terminal at 9.45am. Driver was about 45 - 55 years with...

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8:32 am EST
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Holland America Line Getting cancelled after paying our total fee stated we owed.

We booked our upcoming cruise on our last cruise. We also reserved the room we wanted a year in advance.

We had our paperwork and paid the amount owed from our original paperwork. Come November we got a cancellation of our cruise. They stated we owed $610.00. We called in and talked with 3-4 different agents and after hours on the phone Holland America decided that we had paid the correct price and reinstated our cruise only to give us another room that is not even close to where we wanted to be originally.

We cruise every year between Christmas and New Years. I guarantee WE WILL NOT BE booking another cruise with Holland America. The customer service is TERRIBLE.

This is the second complaint on the same complaint without hearing anything from Holland America!

Be careful where you spend your money!

Claimed loss: Time, Character, and trust.

Desired outcome: I feel we should get our room that we booked a year in advance or a room better. We should also be compensated for our time and frustration that we spent on re-instating our cruise.

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3:46 pm EST
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Holland America Line - Three pairs of mens jeans, 36 to 38 waiste, one black one dark green and one green cackies worth 700 all together

Rahna pourghassemi and David bruce adair 216-261 east 3rd street North Vancouver, BC V7L 1E8 Holland America Line Oct 7th - October 24 cruise Vancouver - Hawaii Round trip 17 days Room # 7054 To whom this should concern I am writing to express my disappointment with the service I received on my recent Holland America cruise. My fiance and I were...

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11:30 pm EST
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Holland America Line Refund of cruise deposits

between 2014 and 2021 I booked 14 cruises and embarked on 3. Deposits lodged with HAL totalled A$18,987 and used on embarkation totalled approx A$8,000 leaving a balance of approx $10,000 to be refunded or used for FCC. In Jan 2023, HAL Sydney Australia reversed a credit card payment of some A$1900 but the credit card had been cancelled in Jan 2021. The credit card company ,VirginMoney HF, admit receiving A4946 in January 2023 (but it should have been returned as the credit card was closed) and sent a cheque to my former address in Melbourne Vic AUSTRALIA in January/February 2022 but I moved from there in September 2021. I have received no refund but have been on the same mobile/cell number and email over the entire period.

Please refund me the approx A$10k I am entitled to.

Claimed loss: A$10,000

Desired outcome: Refund in cash to my account or add to Future Cruise Credit for booking 2W9J7C.

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7:50 pm EST
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Holland America Line - Boarding denied

I am 81 yrs old and my wife is 78 yrs old. We are retired and saved up for the Alaskan cruse and planned it for entire year at a cost of $4432, Aug 13th 2023, air fair $619, hotel 2 nights $532, plus Seattle express $ 90, total $5673. All booked thru Holland American agents. We where denied boarding at the gate due to no Pass Port, Birth certificate, or...

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11:39 am EST

Holland America Line had to cancel cruise due to illness

we had platinum insurance coverage for our cruise which is scheduled to leave November 18, 2023. John fell ill and was in hospital.

We don't understand why we lost over $1000 even with the insurance we paid for.

We would like someone to look into this.

our booking number was 2RMM2D.

Our cruise consulate was helpful planning our past 3 cruises. This was the 1st one we had to cancel.

Please respond to John at [protected]@hotmail.com

Desired outcome: We would like to understand why we lost this money.Is it possible to have this money credited toward a future cruise.

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6:43 pm EST
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Holland America Line A damaged suitcase

Suitcases cracked on arrival to my cabin. This was reported and a report made. In order to disembark the ship we had to have same taped so suitcase would not fall apart barbara gumpper 203 ne forrest crt jensen beach fl [protected] a report was written by a member of the ship, we have not had any response. The cost of suitcase was $99.00, when purchased 9 months ago

Claimed loss: the price of the suitcase was 9 months old and used 2 times. The price of same was $99/00

Desired outcome: Would like compensation for this damaged suitcase. this was damaged during embarkation.

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1:15 pm EST
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Holland America Line - Reimbursement of delta airlines tickets & port charges on 9/10/2023 alaskan cruise

On 9/10/2023 my husband, James B. Davis, III, and Janis C. Pritchett were booked and paid for an Alaskan cruise that was set to sail from Anchorage, Alaska. Due to delayed flights for over 90 minutes, we could not get to Alaska in time to board this cruise. I filed claims with Delta Airlines. They sent the claim amount for the airline tickets to Holland...

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3:39 pm EDT
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Holland America Line - Amount changed from booking on what we owed.

We booked a cruise on our New Years Eve Cruise we took in [protected]. We paid our down payment. We also had a letter from Cory Thomas-Special Advisor offering a credit due to a cruise we were on with a group and most of the group got sent home due to COVID. When we left the ship we knew we owed $2,533.00. This had to be paid by September 30, 2023. We paid...

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8:58 am EDT
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Holland America Line Overcharge of gratuities

We booked a cruise with the Westerdam starting Oct 1st to Oct 28 beginning in Seattle and ending in Yokohama. We signed a paper at guest services stating that we wanted the gratuities removed and that we will take care of these ourselves. We were surprised to see a $1227.99 charge on our credit card ending in 3387. Our mariner number was [protected] we stayed in cabin 5072.We did book a few things but the gratuity charge should not have appeared on our credit card.

Sincerely

Lucy and David Del Gobbo

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8:11 am EDT

Holland America Line deduction of auto gratuity tip by health club on Volendam on 25/09/23

A tip of $56.78 was added to my health club bill of $315.40 without my knowledge.The acupuncture therapist who was Japanese and spoke almost no English did not point this out to me at the time or I would have objected at the time that this was excessive.

I subsequently paid a total of $372.18 for this before I LEFT THE SHIP ON 27/0

25/9/23

I HAVE THE RECEIPTS SHOULD YOU REQUIRE THEM.

Desired outcome: A full refund of $56.78 please.

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3:04 pm EDT
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Holland America Line Reservations

On Booking XD8MWC Bruce A; Pitkin [protected]) Today I was online @ your number [protected] for over 30 minutes trying to get a cost Breakdown on our cruise, supposedly with final payment due by October 15th. I HAVE RECEIVED NO COMMUNICATIONS FROM HOLLAND AMERICAN WHATSOEVER REGARDING OUR CRUISE.

They then refer me to your tel# [protected] which I was on over 35 minutes simply trying to get the breakdown of costs and a total payment due...again due by this friday. No one can give me any information about a cruise I booked on your ship on our last cruise. Are you kidding me...I am your client. ([protected]@aol.com) or [protected]. They tell me I have to get with the Travel agent I used before, who I have not been able to reach. Why should I have to.

Desired outcome: I just want answers

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Lagoon
SECHELT, CA
Oct 13, 2023 3:52 pm EDT
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Yes, I have experienced the same dilemma with air costs initially quoted at $3720 and then sneakily put into the final payment and increased to $4840. There is no breakdown on my account only a total which is unacceptable and not understandable. I don't expect a resolution but I will complain anyway.

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Holland America Line - Ambassadors of joy need help

My husband and I are booked on the Noordam 10/1/2023 – 10/8/2023 on what is marketed at a 7-day Wine Country & Pacific Northwest cruise. Even today, this cruise is listed on your website as a ‘Wine Country’ cruise (see screen shot below). The advertised Santa Barbara and Monterey stops (clearly wine country) have been removed and replaced with LA and Avalon...

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2:27 pm EDT

Holland America Line Casino money that I won

I cruised with you in Dec 5,2021. A refund check was sent to me in January,2023. I deposited the check in my bank and they never gave me credit for the check, When I called my bank that asked me to contact you to reissue the check $432.80 since it was never cashed. I have been inquiring since April for you to send me another check. My booking# XWXG4H,my ticket# 411775.Please call me at [protected] and leave me a message since I receive so many scams that I may not answer. I have been waiting too long for someone to resolve my issue, since April,2023. Thank you.

Desired outcome: $432.80

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Holland America Line - Holland America Line have the airlines. wrong birthdate. Could not board the plane

I booked my family vacation to Alaska on the Eurodam 06-17-2023. Traveled 384 miles to Reno Nevada to get on a plane to Settle Washington. Checked bags into Alaska Air and was given boarding passes. In line to board the plane when TSA tells me it's the wrong birthdate. We head back to Alaska Air and they tell me it's fixed. Back in line got to TSA and wa...

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11:41 am EDT

Holland America Line Cabin pricing

I do like to cruise but Holland makes it almost impossible for me to do it. I am a widower & can not find anyone to go along with me to to make the trip affordable for me I don't want to pay double for the cabin. I know some ships have studio cabins, but not all do . All I want is an inside cabin & not pay double for it.

It must be known by about a month in advance of sailing if the ship will be full. I would guess the not every ship sails full with the size of them today. I would do a drop & go about a month out so I have time to get things together for the trip . Nothing fancy just an inside cabin. Is something like this possible ?

East coast out of Florida if enough time parts of Europe or Med or trans Atlantic or repositioning .

I don't drink all that much so a drink package or dinning or internet offer is not a whole lot of interest to me ,& forget offers of 2nd guest or kids .I am a widower & can't find someone to go with me.

John ONeil Mariner ID number [protected] [protected]

Desired outcome: An answer to my question about getting a cabin as a single price not paying double by doing a drop & go type of deal with a months or so's notice

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1:24 pm EDT
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Holland America Line Medical emergency request

On July 2nd, 2023, my daughter and I embarked on a 7 day Alaskan cruise from Seattle. On July 3rd, I began experiencing excruciating tooth pain which got worst overnight, spreading to my brain and radiating to my neck and shoulders. The ship has no dentist. I requested to disembark in Juneau but Arlene of Guest Service refused to let me off without paying $941 in penalty. I requested to talk to the captain but was denied. Plus, she said, I had to see a doctor on board which I did. Since she's not a dentist she couldn't help but gave me oxycodone and amoxicillin (which I had already been taking anyway to no avail) and of course, a fat bill for $254.00. I refused to pay the $941 and asked to meet the custom authorities to clear me to leave the ship. Upon meeting the custom officer, she said " you are an American Citizen in Alaska being prevented to leave, why"? Of course, I explained and so she wished me good luck on getting home quickly to get the help I needed. I arrived at JFK at 7.52am on the 5th and had emergency surgery at 10am.

I need to hear from the relevant authorities immediately on this matter.

Desired outcome: Arrived in NYC and had emergency surgery

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9:54 am EDT

Holland America Line 12 weeks and still not received a refund that I was promised

I received an email on the 27th March saying that I would be refunded 50 dollars due to not being able to take cigarettes that I bought on the Westerdam ship in February into Singapore. I still have never received this refund and have sent numerous emails to the guest relations plus rang and spoke 3 times to different people who have assured me their supervisor would call me back and haven't.

Feel really let down by this customer service and makes me not want to book or recommend Holland and Amercia even though we enjoyed the cruise.

my husband and my email address's as follows:-

[protected]@icloud.com

[protected]@gmail.com

This is the email I received :-

March 27,2023

Dear Mr. &Mrs. Eastwood:

RE Case: 1-[protected]

Booking: XCDMMN

Thank you for contacting Holland America Line. We are grateful that you have given us this opportunity to review your concerns. We do sincerely apologize for the delay in response and resolution.

We would like to extend a refund to you in the total amount of $50. This refund will be posted to the card used on board ending in 2003. Please be advised that your request has been forwarded to the appropriate department and can take a minimum of eight to twelve weeks to process.

We look forward to welcoming you on-board again very soon. Until then, we wish you all the best.

Sincerely,

Alexandra Gail

Guest Relations

Holland America Line

Desired outcome: The refund of 50 dollars paid into my account as promised on the 27th March my husband and I email address's as follows:- [protected]@icloud.com [protected]@gmail.com

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Holland America Line In-depth Review

Overview: Holland America Line is a renowned cruise line company with a rich history in the industry. Founded in 1873, it has established itself as a leader in providing exceptional cruise experiences. The company's mission is to offer guests unforgettable journeys filled with comfort, elegance, and personalized service.

Fleet and Destinations: Holland America Line boasts a fleet of luxurious ships, each offering a unique experience. With ships ranging in size from intimate to grand, they cater to different preferences and group sizes. The spacious accommodations and top-notch amenities ensure a comfortable and enjoyable stay on board. The company offers a wide range of destinations and itineraries, including breathtaking Alaskan cruises, exotic Caribbean getaways, and culturally rich European tours. The variety and quality of destinations available are truly impressive, catering to all types of travelers.

Onboard Experience: The onboard experience with Holland America Line is nothing short of exceptional. The accommodations are elegantly designed, providing a cozy and luxurious retreat for guests. The dining options are diverse, with a range of restaurants offering delectable cuisine prepared by world-class chefs. From casual eateries to fine dining establishments, there is something to satisfy every palate. The entertainment options are equally impressive, with live performances, music, and engaging activities throughout the day. The ships are meticulously maintained and kept clean, ensuring a pleasant and hygienic environment for all guests.

Customer Service: Holland America Line prides itself on its outstanding customer service. The staff is responsive, helpful, and professional, always going above and beyond to meet guests' needs. The company's policies and procedures for handling customer inquiries, complaints, and requests are well-established, ensuring prompt and satisfactory resolutions. Overall, customer satisfaction and feedback are consistently positive, reflecting the company's commitment to providing an exceptional cruise experience.

Value for Money: Holland America Line offers excellent value for money. The pricing is competitive, considering the high-quality amenities and services provided. When compared to competitors, Holland America Line stands out for its exceptional value and included amenities. The company is transparent about any additional fees or hidden costs, ensuring that guests can make informed decisions about their cruise experience.

Safety and Security: Holland America Line prioritizes the safety and security of its passengers. The company has implemented robust safety measures and protocols to ensure passenger well-being. From emergency drills to advanced security systems, every precaution is taken to provide a secure environment on board. Holland America Line adheres to industry safety standards and regulations, giving passengers peace of mind during their cruise.

Environmental Responsibility: Holland America Line is committed to environmental sustainability. The company actively manages waste and promotes energy efficiency on its ships. Through partnerships and initiatives, Holland America Line aims to preserve the destinations it visits, minimizing its environmental impact. The company's dedication to environmental responsibility sets a positive example for the cruise industry.

Reputation and Awards: Holland America Line has established a strong reputation within the cruise industry. It is highly regarded for its exceptional service, luxurious accommodations, and memorable experiences. The company has received numerous awards and recognition for its excellence, further solidifying its position as a leader in the industry. Customer testimonials and online reviews consistently praise Holland America Line for its outstanding cruise experiences.

Accessibility and Inclusivity: Holland America Line strives to accommodate passengers with disabilities or special needs. The company has implemented various accessibility features on its ships, ensuring that all guests can enjoy a comfortable and inclusive experience. During excursions, efforts are made to provide accessible options, allowing everyone to explore and enjoy the destinations. Holland America Line's commitment to inclusivity and diversity is commendable.

Future Outlook: Holland America Line continues to innovate and improve its offerings. The company has exciting plans and developments in the pipeline, aimed at enhancing the guest experience. With a focus on adapting to changing industry trends and customer preferences, Holland America Line is well-positioned to continue providing exceptional cruises for years to come.

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Phone numbers

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Website

www.hollandamerica.com

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