Holland America Line

I am flying to a convention before I take the cruise and the form doesn't understand the dates. It sent me a letter to call and it had an incomplete phone number.

Also why is the United States listed at the bottom of the countries and the form won't let you just type in the name.

I will think twice about anther cruise as this is too much of a hassle.

To Whom This May Concern:

My name is Andrew Kelly, and I have a complaint regarding my cabin. On April 5th, 2024, I was on the Koingsdam voyage departing from San Diego to Mexico, the solar eclipse, and Hawaii. One of your epic cruises, as it had the solar eclipse which took place on April 8th, 2024. However, I have a concern which came up during the cruise. I was travelling with my youngest brother as well on this cruise.

During the cruise I started vomiting which I thought it was to over eating as I have COPD/Asthma. During the next few days, I started coughing even more than usual. It was not until April 11th, at night I started wheezing, coughing, uncontrollably. I take puffers for my asthma and was taking them when my coughing fit happened. at first I thought this might be the onset of COVD 19, however, there were things missing such as a sore throat and diarrhea. I had the other symptoms such as a fever, coughing and eventually loss of voice. I lost my voice during the next few days. I investigated why I was coughing and losing my voice and checked out the areas I frequented the most, such as the theater and the Lido deck on deck 12. I noticed it got worse in my cabin, so I shut off the fan above my bed to see if that was the matter. I was still coughing and wheezing. My brother Gordon Kelly is a witness to these events. I had travel insurance and decided not to use it as there was a clause. I was unsure about the clause that stated "Preexisting condition." Such as being airlifted and being sent to Canada, doctor's costs etc. (We had already somebody airlifted during our cruise in the last days on April 25th, 2024.) I was kind of nervous about seeing the medical doctor.

On April 17th, I tasted a dust odor in my mouth to which a couple of days later I completely lost my voice because of dust inhaled into my lungs and windpipe. On April 19th, on our last night in Honolulu, Hawaii, a deduced the dust taste must be coming from the vents. I called customer service up on a separate matter stating about our safe was acting up, which it was as I must have hit the wrong button and they sent somebody down. I also stated about the vents and said they would change the vent filters as well, which did not happen until I made another phone call up later that day, as I still tasted dust. The next day when we were in Hilo, Hawaii, I called customer service again who said they had the vents changes as I could still taste dust. Customer service asked me about closing the maintenance report, which I said to give me a couple of days as I still tasted dust and for the dust to leave my system.

On April 21st, 2024, my brother Gordon Kelly got sick as well. He had the same symptoms and was reporting a dust taste in his mouth. At approx. At approximately 02:15 in the morning, on April 22nd, I called customer service to report that my brother, Gordon Kelly, was also feeling sick from dust. They promptly sent a representative who checked the overhead vent. I had shut off the vent, thinking it was the source of the problem and it was burning my eyes as well the strength of the air flow going down above my bed, and believed that by doing so, we could solve the issue as no dust could come through. The representative checked the vent with a want and said it was normal and to turn it on but do not leave it on a warm setting. I told the rep. that I have COPD and the warm air makes it easier for me to breathe at night. I turned down the temperature after, as he recommended having it in the middle. This did not help as the air was causing my eyes to burn as well. I also ask the repr if there was any other spare cabins of which he said there was none. The next day On April 23rd, I talked to Betty Ann, the cruise director who said to customer service as she was sorry my brother and I were having a tough time breathing because of dust. At Approx. 10:00 AM I talked to Pam in customer service who made me wait for a few moments while she got forms for me to sign for an emergency state room. After signing the papers, they transferred me to cabin #7057. The next day we launched a complaint and asked if we can talk to Ron, the hotel manager, if he was aware of not of cabin #1040 having dust and other health and safety issues. We filed a report with Yogi instead in Customer Service. He wanted to know if I needed medical; I said no and cited my accident I had 2 years previous with my car crash about them taking a long time to pay sometimes and my preexisting condition. Etc.

When we got into the new cabin, we felt better a couple of days later. When we reached Vancouver, BC on April 27th, 2024, we went directly to the hospital of which they put me on strong medication perdizone and amoxicillin after blood work and x-rays done and a swab to see if it was influenza or COVID-19 and Gordon was on amoxycillin and later on Venetian as the doctor thought Gordon might have a lump in his lungs which turned out to be overexposure on the x-ray picture as he had to take another x-ray a week later just to make sure it was nothing serious. The swab was negative for the both of us for COVID or influenza. We felt better after a week and regained my voice, and so did Gordon.

My complaint is, was the crew aware of the dust or health issues in that cabin 1040 and if so why id we get stuck with this cabin instead of repairing the vents or shutting down the cabin completely and assigning us to a different cabin in the first place? Could you tell me why were we told by the customer service rep who came at 02:15 in the morning or so approx and stated there were no other cabins left when there was room #7057? This could have been a lot worse had things progressed for another few days. According to the doctor, my phlegm and horse's voice was part of my body's defence to dust as I was ingesting my body was fighting against it. I am not happy with this experience in Holland America and will not sail with you guys again.

Sincerely,

Andrew Kelly BA, OCD

I disembarked from my recent cruise on 2/17. My statement showed I had a credit of $751.79. My credit card was never credited for that amount. I have called several times with no success at all and it has been almost three weeks since our cruise ended. This is totally unacceptable behavior from a company in the customer service business and we will think twice before ever booking a trip with Holland America again.

Booking number XHXN5V

Charles & Janice Dorman

3506 Equestrian Way Toms River, NJ 08755

[protected]

[protected]@msn.com

My travel agent was not forthright about return flight. I am a breast cancer patient and we have to travel to Miami then wait 9 hours to fly home. She told us that Holland America did this, but Holland said travel agent did this. Penalties alone $1200, can’t afford that. This whole trip was a last cruise from my daughter. It will not be relaxing knowing how the travel home will be. Confirmation number XHWQ4T. God bless. Janice Anderson

We booked our upcoming cruise on our last cruise. We also reserved the room we wanted a year in advance.

We had our paperwork and paid the amount owed from our original paperwork. Come November we got a cancellation of our cruise. They stated we owed $610.00. We called in and talked with 3-4 different agents and after hours on the phone Holland America decided that we had paid the correct price and reinstated our cruise only to give us another room that is not even close to where we wanted to be originally.

We cruise every year between Christmas and New Years. I guarantee WE WILL NOT BE booking another cruise with Holland America. The customer service is TERRIBLE.

This is the second complaint on the same complaint without hearing anything from Holland America!

Be careful where you spend your money!

between 2014 and 2021 I booked 14 cruises and embarked on 3. Deposits lodged with HAL totalled A$18,987 and used on embarkation totalled approx A$8,000 leaving a balance of approx $10,000 to be refunded or used for FCC. In Jan 2023, HAL Sydney Australia reversed a credit card payment of some A$1900 but the credit card had been cancelled in Jan 2021. The credit card company ,VirginMoney HF, admit receiving A4946 in January 2023 (but it should have been returned as the credit card was closed) and sent a cheque to my former address in Melbourne Vic AUSTRALIA in January/February 2022 but I moved from there in September 2021. I have received no refund but have been on the same mobile/cell number and email over the entire period.

Please refund me the approx A$10k I am entitled to.