CB Fast Food Chains Popeyes Complaints #42-61

Popeyes review: Rudeness from store employee

Aaron1234$ of Pensacola, US

Feb 21, 2024 9:00 pm UTC

My wife and I placed separate mobile orders for drive thru at the pensacola east 9 mile rd store. Whenever I came to the drive through I gave the lady both order numbers and both names and she says pull to the window.. I get there and I was asked to show both orders on my phone.. I only had my phone and I could only show the order I had placed.. She told me that I had to show proof on both phones.. My wife couldn’t come with me because she’s sick so I called my wife and told her to screen shot the order and send it to me so that I can show proof.. The lady at the drive through was rude about it and told me I had to have proof for my wife’s order.. I order through the mobile app every time for this location and customer service is always rude. They never ask me to see my phone when I have a mobile order.. I don’t understand.. I doesn’t say it on the app that I need to show my phone.. She was being very rude. This happened at 7:20 pm

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