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Unethical behavior.
I came through the drive thru on April 26th. I am complaining about the service at the drive thru window. Customers are human too and sometimes forget to state that they want spicy! The window personnel blatantly expresses their frustrations, even though the customer apologizes for the mistake and request the spicy at the time of paying for the order. The...
Read full review of PopeyesDrive thru service
Hello. I was at the Canal Winchester location.. After waiting in the line for 15 minutes I finally got to the speaker to order. I sat there waiting for 10 ninutes...continually saying hello...anyone there. Nothing. Not a word. So I drove around to the window...only to be ignored completely. Meanwhile 2 people in the driveway thru area inside...one taking an order finally and the other looking at me and turning around. I'm now late for work with no dinner. Very unprofessional and not impressed at all.
Poor customer service and broken equipment
Went through the drive through today at the Popeyes off if Green Valley Ranch blvd and Tower rd in Denver Colorado. Attempted to order a gallon of fruit juice and was told it wasn't available. The machine was broken. This is the 3rd or 4th time within the past 6 months of going to this Popeyes that something I wanted to order wasn't available. either...
Read full review of PopeyesUse of coupon fir butterfly shrimp basket
Tried to use t mobile coupon for $5 butterfly basket I was told that Danbury location dies not take coupons only the Waterbury ct restaurant. Am very upset that it was not honored at this particular location! What nonsense a coupon is a coupon and it should have been taken regardless! Very disappointed at customer service. Also I was told the butterfly shrimp they ran out so I asked if they had popcorn shrimp as too my surprise there was chicken in it ! I'm vegetarian so why put meat with a seafood dish!so I asked for them to remake food without meat in it! Menu did not say their was chicken also another man had same problem with his food and coupon. I also asked for more shrimp in lieu of chicken which they wouldn't. I would like a coupon for the trouble of all this.
About my food
I live in Greenwood MS, my wife and I went to Greenville MS shopping and we used to stop at Popeyes chicken in Indianola MS, because Popeyes in Indianola MS have the best fresh everything's in their store, but in was so busy and we bypass it and when we arrive in Greenville MS and we did our shopping's and we stop by Popeyes chicken in Greenville MS and...
Read full review of PopeyesWrong order and poor customer service
I ordered a mild drumstick and thigh and a fish sandwich no pickles in the drive-thru. I got home and had a spicy breast and wing and pickles on the sandwich. I was too far away to go back so I repeatedly attempted to call the store, but they wouldn't answer so I contacted them via Facebook. They gave me the run around for almost three weeks. Also, their "contact us" form on their website only gives an error message, and their corporate phone number doesn't work either. I'll get my chicken from elsewhere in the future because this company is a mess.
Customer service
My name is Angelique. I visited the Popeyes located 18100 Torrence Ave Lansing Illinois 60438. My husband & I ordered through the Drive thru. TIARA took our order. She asked that we pull over and they will walk our food out. NO ONE ever came after about 13 minutes. My husband went to get the food and realized TIARA never gave us our drink. We went back in...
No longer serves onion rings
Local Popeye's in NW Ark has stopped serving onion rings.
Desired outcome: Bring them back
Manager's customer service (I am assuming it was the manager because she was in a different color shirt)
Went to the Popeyes on 4/13/2021 @ 11:07 and had the worse customer service ever! Not only was the manager rude but my order was incomplete. She continued to say over and over Ma'am in a very abrupt voice and was so insulting! After being disrespected at the ordering queue, it continued to when I arrived at the window. The lady working the cash register...
Read full review of PopeyesBoth manager and employee don't need to have a job
I was in the Popeyes have lunch on Saturday 4-10-201, when a customer and a Popeye's employee got in an verbal argument over a soda be purchased, and at 1st is seemed very minor, then the both got frustrated but to me the Employee should have just added the soda, then the next thing I know he is calling the older gentleman a [censored], he called him that 4...
Read full review of PopeyesCorrect change not given
Went to Popeyes store # 12352 for the first time on Sat. April 10th. and ordered the 3 wings dinner. Gave the cashier $20.00 and was given $1.78 back. When I told the cashier my change was incorrect he brought his manager Gabby, who said "the cashier thought it was $20 but it was a $10 by where the camera show him placing the bill. I asked to see the camera...
Read full review of PopeyesGot the food that was missing. But never said sorry. Traffic was terrible! Make it right first time!
My family was on vacation April 8, 2021. Went to get dinner. Popeyes drive thur at store number 12020. Ordered for six people. Was in line waiting to place order four cars ahead of me. Got to window paid over 74.00 worth of food. I asked all in here. They said yes. I questioned! Got back to our hotel looking through bag. Missing a full order, only had food...
Read full review of PopeyesOver cooked dried out chicken served !!
To whom it may concern, I ordered a 12 piece family pack of mild chicken in the drive-thru location at 4140 N Harlem Ave in Chicago on Friday at about 4:30 PM, April 9th — yesterday. My bill was $32 and change. I was totally disappointed with this chicken. The wings, legs and breasts were overcooked and dried out!! The coating/breading was excessive and...
Read full review of PopeyesWindow attendant
I work an odd shift Friday, Saturday and Sunday 40 hours in 3 days. I usually get to drive through at Popeyes at least one time during the weekend. I went today just as I normally do and waiting 20 minutes in line which is not a problem. I get to the microphone in order the person is cordial and I get to the window in a few minutes and The Lady was not...
Read full review of PopeyesCustomer service
Hello, I would like to report an incident that I experience at the popeyes on 125th st and st nicholas ave. I found the server very disrespectful. I understand the workers have a very difficult job considering the volume of customers frequenting this location. However, I always feel they do not consider the customer and are disorganized in there practice...
Read full review of Popeyesservice
I live in St.Louis Missouri you have a page store that only excepts credit or debit card only. The store closes any time they feel like. I was there at 9:00 pm on Tuesday 3/30/21and store was closed. I then went to the store on the Rockroad and the staff was very rude. I didn't get what i ordered.
I would think the employs would have a better attitude then that .
Desired outcome: very poor.
Poor customer service from general manager Elizabeth
I am reaching out regarding Popeyes located at 8530 Figueroa Street Los Angeles, CA 90003. My order was made incorrectly twice I left and can came back with order less than 2 minutes this happened at 9:00 pm on 03/29/2021 she refused to give me what I paid for she then refuse to look at both receipts I stayed standing at the drive through window for 2 hour...
Read full review of PopeyesCharged twice
I visited store on 3-25-21 at or around 4:00 to 4:30 pm, I purchased and had a coupon for the 19.99 meal, total was 21.64, I put card in and removed as told on card machine, no receipt came out, they said card machine was acting up. I was told they were going to redo charge, to get receipt, but I told them it was going to be posted twice on my account BUT manager Raul, who is rude told me no, no, it will come off in 24 hours... and was told just call us and let us know and you can come back and get your money back. I was charged 21.64 twice. I called store located at 23901 Southwest Fwy. Rosenberg, Tx, on Saturday 3-27-21 and talked to the RUDE manager and he told me he would get back to me and to this day 3-30-21 nothing from HIM... I was told he had to call district manager and get with corporate on what to do? REALLY.. I have started a dispute with my bank as well, since NOTHING from this so called manager. PLZ help get my $$$$$ back
Desired outcome: MY REFUND OF 21.64 back
Wearing masks during covid
Hello, I have tried to resolve this matter on three occasions prior to sending this complaint to no avail. I called your customer service on 12/29/20, 1/17/21 and 2/16/21. I requested a refund of $13.41 since the employee in Rahway, NJ did not have his mask covering his face at the drive thru. My kids informed me immediately and I called the store on...
Read full review of PopeyesChicken
This is pass unacceptable $20 for 8 pc chicken 🍗 and the chicken legs is no bigger than my finger I'm a frequent customer Biscuits overcooked I'm in Sugarland TX I normally go to Lake Jackson Popeyes, however had to come here for meeting so I said I'll pick up chicken for meeting for 4 This was embarrassing the wings are smaller than my pinky
Read full review of PopeyesAbout Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.
Overview of Popeyes complaint handling
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Popeyes contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 6 6 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 18 18 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
Most discussed complaints
unsanitary restrooms and poor customer service! 46 (opinions to this review) My son hasn't gotten paid for working for you in over a month 2 (opinions to this review) Shorted chicken from 10 pc box missing 3 Thighs 2 (opinions to this review) drive thru problem 1 (opinions to this review) chicken strips 1 (opinions to this review)Recent comments about Popeyes company
My son hasn't gotten paid for working for you in over a month
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