Popeyes reviews and complaints 2
View all 1301 complaintsPopeyes - Overcharged, checked bank, account for transaction, no receipt given
06/29/2023 Popeyes at 4493 Commercial Way, Springhill, Fl. 34606. My husband & I stopped for dinner after a busy day, about 8:20 PM. Checked bank acct for transaction charged. We ordered 5 piece chicken strips w/ no sides, 3 piece dinner w/ side, and 2 small drinks. according to menu prices on line, total should have been $14.46 + tax. food was not hot. Our bank was debited $28.05. This is ridiculous.
Tried calling 4 times, phone just rings & rings. No answer. I have the transaction on bank statement of the charge. Was Not given any receipt. Management needs to be notified. Not happy at all. We are seniors in our 70's, w/ social security as our only income. Will never go there again.
Desired outcome: Please refund, would appreciate a timely response.
Popeyes - Product and service
Store 8495 - My husband and I had to drive from the Hudson Fl. Store to get our meal. When we got to 8495 they told us that they did not have the rip-in chicken. Therefore we couldn't get it. The reason was they were unaware there was special running on TV and on their signs. Therefore they didn't order the rip-n chicken. When I told the girl at the register that we had to drive from Hudson because that store was closed cause they had NO chicken.
The register girl told the manager that the Hudson store was closed. The manager proceed to laugh. I said loudly its not funny. The register girl walk off the line into the drive though. The manager did not take ownership of the issue. I have twenty years in the food service industry and have managed that entire time. I find that this was unacceptable for any manger or staff member. Lets get to the dinning area. Every available table was dirty. When another customer said something to the staff about a shortage of condiments on the counter, they acted like it was to much of an effort. The girl came out and clean the floor and fill the condiments. At no time did she clean any tables. Based on this experience I will never go back to Popeyes. Also note that one person tells at least ten more. However, I am going to post all of this on Facebook and share.
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