Was selling a runescape account for x amount of money and when i set up automatic payment, the amount i was selling it for changed and defaulted to 5 dollars. Person logs into my account, drops everything and logs out. I still have the account i changed the password, doesnt matter since he never wanted it. Go to re sell my account because its still worth a little something and when i go to sell it, it says "the account is suspicious of fraudulence and you are forbidden to continue" so not only did someone wipe my account clean of all its items because your systems changed my price without even notifying me, but now i cant even sell the account itself. Ive tried emailing but havent heard anything in 2 days and the response i got from the playerauctions twitter account is "due to safety reasons we cannot give you details on why the account can not be posted anymore" then they tell me to go sell my account on a different website. Like what??? thats the reply i get, "go sell my account on another site" what type of support is that??
These people are [censored]ing [censored]s. I simply needed to change my phone number linked to my account. The asked me to send them a picture of my id and another of me holding it. I did, they said it wasn't clear. I literally sent them 4 or five of each of the requested photos which my information and self were clear. They refuse to change my phone number. So frustrating. I feel they are literally playing games and laughing at me.
I visited this website because a friend said that it would be a perfect place to sell my fortnite account. So I created an account and started seting it up. In my offer I give some info about the account and wrote that if they have any questions or want to see more pictures they can contact me in discord i click done after some time I go to check om my offer and saw that the offer has been cancelled by admin. I go to my mail. I got mail from Them. (Remember the text where it says you may not give discord Skype, etc. Is very small on a phone) in the mail is saying you Violated our policy and your account has been disabled to unlock your account, you have to pay 150 dollar fine. I contact Them and ask if it really could be true that I make ONE mistake and then I have to pay 150 dollars. Instead of answering my questions they just answer with the same "to unlock your account, you need to pay the fine" don't ever use this website!!! 0 star rating.
My account name was "garousavage"
I created an account with this shady website. I was recommended it by a friend.
After creating the account I clicked the inbox feature, to check if they sent me a welcome message.
After clicking I was redirected to a page telling me
"Your Account has been suspended.
While your account is suspended, you can still login. However, you will ONLY have access to your Dispute Resolution center. All other functions, including buying and selling, have been disabled.
For more information, visit our help center."
Wtf is up with that?! I literally just created the account.
There is no reason for me being suspended.
I broke no rules, I did not have "another account" as they seem to throw around alot as an excuse.
There was no reason for me to be suspended, other than a bug in their "security system" that they are always vague about.
The same bug they even mention in their website as a possible cause for being suspended!
"Occasionally, a system bug or mistake by our staff. "
I brought this up in the multiple emails I tried sending, but they never even addressed it!
I don't believe they even read my emails, complaints or responses!
They just kept copy pasting the same BS automated responses!
The fact that they refused to actually talk to me, have no customer service number, and removed their "live chat" feature, really shows you how sketchy this company/website really is.
Also, last time I checked, MY INFORMATION IS just that MY INFORMATION! You have no right to MY INFORMATION, if you refuse to even address me as a human, much less offer me services.
Also your security reasons response when asking for the reason for a suspension is BS and you know it.
"As much as we would like to give more details regarding the suspension of your account, please know that for security reasons we are not allowed to give more information other than the email we have sent to you previously. We hope you understand that we are just following our protocols."
You just refuse to admit you were wrong, on paper, because it can and would easily open you up for lawsuits, due to you stealing from and mistreating your clients in the past that you gave similar vague responses to.
You are a disgusting excuse for a business.
I demand a legitimate human, not automated, response explaining, in detail, why I was suspended specifically. I expect there to be proof supporting any and all claims against me as well.
If you are unable to produce the aforementioned response, I expect to have my suspension lifted or at the very least allow me to delete my account and you will purge all my personal information from your servers/data banks.
I am utterly appalled at your lack of compassion, customer support, and overall transparency.
Once again, before you ask, my username was/is "garousavage". My personal email should be attached to the account, feel free to email me with a honest and respectable response that will actually offer a solution to the problem your company created.
I sold a Fortnite account for 300$ so it had the security thing for 7days and so i had to wait 9days for my...
I tried to register for Player Auctions to sell my accounts, got immediately suspended, and the customer reply was the User Agreement statement, no resolutions, just a stubborn response that the suspension is binding. I asked my friend to register, where he used genuine information as well, and, to our surprise, he was banned immediately, with the same customer support reply.
Now I do not want to jump into conclusions of prejudice against users of my country, which is ethically unacceptable itself to generalize in such a manner, but if you want to save time and patience, I suggest conducting your selling business elsewhere, as you will receive the same old response with no actual value, as the customer support is simply uncooperative, where I'm sure people would go the distance to prove their identity.
I sold an account on 2/27/19 and now the buyer is asking for a refund due to financial issues. I am not opposed to the notion, but there are a few concerns that I have.
1. How should I proceed? I am afraid of a chargeback.
2. How will you ensure he returns the account? The buyer currently has my account information, and the threat of a chargeback and still having my account concerns me.
3. Since the BUYER is asking for a refund, and I was not the one responsible for the return, am I still responsible for the $50 fee to return his money?
Order ID#: 4665104
February 28th, the day of the spawned Tbows.
There was a bug exploit in OSRS which caused a rollback of the servers. I messaged the seller to discuss rectifying this as our trade happened during the rollback time. This would mean that not only do they get my payment, but the seller would get his gold back.
Of COURSE the seller quickly submitted screenshots stating the trade happened, but come on? In this case do the right thing. After the rollback the seller would have his gold back so it would be as if the trade never happened... well. Except for the fact they would still get my hard earned money.
I started a dispute but things look gloom.. Playerauctions does not read into disputes and sticks to their "delivery policy" but I presume MANY other buyers are going to run into this problem due to such a large bug exploit. Why should the company keep all of our cash and not simply return the gold we purchased (and own) in the first place.
Recently I have run into an issue with playerauctions when trying to purchase goods off the website, I have been a customer for close to fourteen years and have never had this much trouble with them in regard to payments. I submitted a payment via paypal which was rejected BY THEIR BILLING SYSTEM when I emailed support I was told it was because my paypal was "at risk"
Melissa (Supervisor) (PlayerAuctions)
Feb 26, 09:43 CST
Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being canceled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled.
The payment has been released or voided at our end when the order was failed. In rare cases, it might take up to 5 business days to receive funds in your account, this is especially true if the payment was paid via credit card. Rest assured that your payment has been released and you will be refunded for the transaction.
For now, the solution we can provide to ensure that your order won't be canceled is to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Thank you for your understanding and we hope this won't stop you from using our site.
Should you have any other PlayerAuctions concern, please do not hesitate to reply to this email.
We regret to inform you that your payment to PlayerAuctions has been declined.
If you wish to place another order, we advise you to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Thank you for your understanding.
PlayerAuctions Payments Compliance
So here is my issue, I am the owner of the paypal account which works perfectly fine with other purchases I might add, also up until the later part of Feb, it was working fine on playerauctions, customers should not be getting told to utilize gocoin, bitcoin etc, IF playerauctions no longer accepts paypal or doesnt due to a billing issue on their end they should be forthcoming with this information, yet again the customer service at playerauctions has proven to be poorly handled and frankly inexcuseable. You (playerauctions) should be able to tell a customer WHY a payment form is being rejected by YOUR billing system and not give the BS answer that I was sent by Melissa.
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