Pizza Hut
reviews and complaints

I made an order through 19000 two hours ago for one large super-supreme pizza stuffed crust. After more than one hour I received a call from Pizza Hut claiming that the delivery man fall because of the rain and they will have to repeat the order.

I don’t believe this story because it’s the second time I get the same exercise. Please investigate this story and get back to me. If you don’t have professional motorcycle drivers just let us know.

Thank you

I ordered pizza, breadsticks and wings online. I paid for the order online as well. I set up the order to be ready at 11:15am during my 35-minute lunch break. I arrived at the store at 11:10am and the doors were locked. There was no movement inside the restaurant. I knocked on the door, no answer. I heard a person say that no one was in the store. It was an employee waiting for their manger, who was late, to let them in. I never heard from the manger. I called at 12:25 and the manager said, "Oh yea, your order is ready now." How was I supposed to know that they went ahead and made the order after I was already there to pick it up and no one was there. I am appalled by the lack of service, not to mention that I have already paid for an order that I can not pick up because my lunch break is over. Another thing, how long was the food sitting there "ready" getting cold. Again, how was I supposed to know that the order was ready. So very disappointed. I am in need of a refund please, as soon as possible.

The store was Pizza Hut 10165 Telegraph Rd, Taylor, MI 48180

[protected]

Manger Brianna

Got a code for a free pizza due to a negative experience with an order. We used it for a delivered online order. It was not free. There were no delivery orders allowed for less than $15. so we had to order and pay to get the free pizza. This is a poor way to treat people you may want to come back and buy more. Mankato, MN Oct.8, 2022, [protected]@mac.com

Pizza Hut,

Many of your stores are not partnering with other companies like Door Dash and Uber Eats for delivery. You are missing out on a lot of new and classic pizza styles and ingredients. One example is the Mexican Pizza that is served in Southwestern Kansas and the Oklahoma panhandle. It’s so amazing, we all go back there when we can just to have some. And you aren’t taking advantage of it in Austin Texas for example, the Taco capital of the US. You aren’t accepting new payment types in most stores like Apple Pay. I grew up in Kansas near the headquarters and experienced all the different eras of Pizza Hut. The good (introduction of pan), the bad (buffet style restaurants) and the ugly and we are now in the ugly. I have stuck with Pizza Hut through the last 48 years but it’s been hard lately. I believe in the brand. The nostalgia we all have is incredible and enough to save your company if you will fix these issues. Pizza Hut can be great again!

Also, there’s a large section near my home where there is no pizza company and a million people just moved in during the last year.

Thanks,

Travis Cole

109 Creek Crossing Drive

Georgetown, TX 78628

[protected]

ordered my food online made the orders. First one was oven baked cheese alfredo was to be 6.50 charged 8.99 n large 3 topping pizza was to be 10.00 charged 13.19 .Total was 17.89 said ready in 14 minutes. Time 7 :37pm 09/30/2022

received food at 8:45 pm

Second order 1 dinnerbox pepperioni med pizza breadsticks n cinnstix should of been 13.99 charged breadstixs 5.39 cinnistix 5.89 n dinner box 15.29 plus 1 large 3 topping pizza should of been 10.00 was 14.29 Total = 31.31 Time was 7:53pm received food at 8:20pm Serves was loudsy n food cold ...Everyone else was getting there orders...

On September 8, 2022 @4:47 p.m., I placed an online order — order number 3220908164702001431039572 for tow pizzas, pasta and wings. My son went to the Pizza Hut at 501 West Town Plaza, only to find no one at the store. I got back online to call the store when he called me back saying the store was closed, but this w as not showing online.

He called the corporate office to report this and as we were on three-way with a young lady from corporate, she informed me that a refund request/report would be filed on my behalf.

I have not received any refund, phone call, email or text message concerning this. I have been calling cash management and have left messages.

I ordered 1 dinner box meal online on (September 18 2022) around 3pm but was also charged an extra chesse pizza that i didn’t want. I’ve been trying to get ahold of the store for customer service and just to cancel that 1 pizza and nobody has picked up after almost an hour straight of me calling. I just want that pizza refunded that’s literally ALL I want.

About 10 days ago I purchased 2 medium pizzas from the only Pizza Hut in Catoosa, OK, 74015. I paid extra for extra peperoni and mushrooms on one, the other was sausage. They immediately tried to charge me extra for grate parmesan cheese which I declined. When I returned home and opened the boxes I was furious! There was very little pepperoni and hardly any mushrooms on the pizza I had paid extra for. As for the pork sausage pizza, there wasn't crumbled sausage, it was large chunks of sausage, and very few of those. It looked disgusting! I called them back to complain. I asked them if they knew that I had paid extra for double pepperoni and mushrooms and they said they did. I asked them why I didn't get double pepperoni and I was told that when there was three toppings the one topping that was a duplicate was left off, even though I had paid for it. I told them that they had just cheated me and that I would never go to Pizza Hut again and his only response was " well, I'm sorry to hear that", and he hung up.

I live about three minutes from the store so it's very convenient for me to run up there and pick up something for lunch or dinner. Their pizzas have gradually gone down hill but I've never seen anything this bad, with such a terrible attitude for a business person. There's a pizza place just across the highway from my addition but their pizzas are a little spicey for my taste. Guess I'll just have to get used to it! There is also a Mazzios in town. Pizza hut is no competition for the other two pizza places in Catoosa, OK

Feel free to contact me: Patricia Lee [protected] regarding a resolution since the store certainly isn't interested in resolving anything.. If I'm busy please feel free to leave a message or text.

I have ordered twice in the last 2 weeks from Pizza Hut Narangba. I have ordered the chicken bacon with alfredo sauce -exact same pizza each time had asked for extra sauce because there is never any in it, I left feedback. I have ordered again today asked and paid for extra sauce today after my last order was not up to standard. Today my pizza had no chicken and only a couple of pieces of bacon and a couple of slices of mushrooms. This is totally not acceptable for a $27 pizza. So far I have spent over $80 on my ordered and what I received was absolutely disgusting. .

Today I ordered the pizza that I usually order from the same Pizza Hut store my order number that you can re-search as above. My order on the website showed it was 1699 as it always is and that was a total with tax. When I went to the store it was extremely hectic and there were several customers in the lobby of the small Pizza Hut restaurant attempting to pick up their orders. When my order finally came I was told instead of 1699 which is what it always has for my order and what it should’ve been according to the website I ordered from the manager told me it was $19.77. I questioned him and he said that’s what it is with tax it’s 1977 to the fact that the restaurant was so hectic hectic and there was so many customers in there I wasn’t in the mood to argue with him so I just paid this I think this is very unprofessional and the store seem to be in total chaos.

I went on pizza hut website to place a online order and the computer directed me to the pizza hut on Paxton Street in Harrisburg, PA. So I placed my order and tipped the driver $6.00 for a total of $48.97. This all took plae around 5:30PM om 9/6.

Reciept

$48.97 PIZZA HUT [protected] https://ipcha PA 5036 DEBIT CARD PURCHASE

Well once it got to 6:30PM I thought something is wrong. I never heard from Pizza Hut telling me my order is going to be late. So i call the local Pizza Hut and i get no answer on the phone after about 10 minutes waiting on phone hold.

So i hang up and call again and waited another 10 minutes on phone hold. so then i just start pushing buttons on the phone in hopes to get some response out of something. Then lord beholld i got an operator that wanted to help me So i tell her whats going on and she tells me that she can transfer me to the local pizza hut. OK i wait another ten minutes on the phone and nothing. so i went bck to the Pizza Hut web site and get a 1800 number. Guess what it is the same lady that transfered me before wanting to transfer me back to the local pizza hut. Well now it is now 7:30 and i needed some dinner. and the last thing i wanted to hear was i willl transfeer you back to the local pizza hut when it was clearto me that no one was answering the phone. So i was out $50 and have no money to go someplace else to eat. so i call the local pizza hut and guess what some one answered the phone. so we talk and i get out of her that my food was dtill sitting on the rack waiting for doordash to pick it up. now i am going to think that doordash is delivering your food as a service to you and contracted by you. so we get totalking some more and she says that she can give me a refound so i say great i'll take it at this point.

reciept

$42.57 Deposited PIZZA HUT [protected] HARRISBURG PA 5036 DEBIT CARD RETURN

well i get 42.57 back missing $6.40. so i'm thinking nobody picked up my food because it is still sitting on the rack at Paxton Street Pizza Hut. Wow, i need my money it is clear to me that no one from door dashed picked up the food so the tip should be at pizza hut. after all if i would have given it to them when they got to my place i wouldn't be so ticked off.

however i can say that the $42 return did give me enough money to take my order to Devonshireheights Road Pizza Hut and buy a detrit style pizza and wings. but i had to brop the bread sticks because i lost my money. plus at this point i drove to pick it up because i didn't want to go throug another feasco.

Receipt

-$30.19 PIZZA HUT [protected] HARRISBURG PA 5036 DEBIT CARD PURCHASE

I gues the question is did I lose money or was my money stole?. i guess we can leave this up to the lawyers. if i have to get a lawyer we will include pain and suffering.

Hancock, MD. Store. To start off, GOOD pizza should not be rushed which is what you presently do. I don't mind waiting an hour for a GREAT pizza but that is not what I get anymore. This was the second awful pizza I have gotten at this location, which there aren't many choices near us. Unchewable onions, no sauce and hardly any cheese when I payed for extra cheese. I don't order often but when I do I look forward to Pizza Hut pizza but I only get that half the time, the other half is something a 5 year old slapped together and microwaved for 10 minutes. With service like that i will find another place to eat.

Ordered a large sausage pizza and baked pasta on 09/07/2022 at approximately 4 p.m. The order arrived on time and the delivery person was very nice and quite friendly.

The quality of the pizza and the pasta was horrible! The sauce had absolutely no taste whatsoever! It was almost like someone poured tomato sauce right out of a can onto the pizza and into the pasta bake. I was very, very disappointed . Pizza Hut pizza has always been so good but they went to the bottom of my list!

9/5/22 @ 20:40pm (Labor Day Business Hours) Pizza Hut Delivery in Mandeville, La.

Ordered 2 different items on-line-pd the delivery charge and added a tip all total was $24.21. My hand toss pepperoni pizza could have been named SAUCE PIZZA with extra grease and my Fried Sticks were not cooked. My delivery was extremely fast which made me think it this going to taste good. Think because of the Holiday Business Hours, they were going to close soon? I took both items right back to the restaurant only to be told I CANNOT RECEIVE A REFUND. Employee did make a suggestion to me next time I order maybe I should say light sauce. What I did receive an in-store credit of only $18.00. Employee told me the delivery charge and the tip go to another company service and has nothing to do with Pizza Hut. I have no desire to return anytime soon and JUST want my money back, the total.

Ticket # 0059

Dear Pizza hut

I am a big lover of pizza hut for so many years.

Today 1st of Sep 2022 I have placed an order for pizza hut through talabat delivery app and my total bill was 43 Dirham approx $11.68

On arrival at my house the bill was 58 Dirham approx $15.76

I did not accept the new bill and therefore the delivery guy after calling his supervisor decided not to accept the 43 Dirham and left with the order. I have nothing to do the amount change since this is between talabat and pizza hut. I am so disappointed in the way pizza hut have managed this situation.

I have known pizza hut with excellent customer service but today I was disappointed

Best regards

Store phone # is [protected] on August 2, 2022 at 7:38 pm - ticket #0069. Ordered pizza on line and paid. Gave driver tip in cash. Receipt I got from driver said $39.59. When I checked my bank account a few days later saw I was charged $49.59. Promptly called store and spoke to a very rude girl who told me she could not do anything to fix this...that we put the $10 tip on line...which we never do or would do. Told her my receipt said $39.59. She argued with me. Asked for a manager...she told me she was the manager and then told me she was the District Manager. Told her I wanted the $10 credited back to my card or a $10 credit put on my account at the store. She was screaming at me and hung up on me. We order from this store all the time and never have a problem.

On 8/5/22 I called the Customer Care Line and spoke to Angie...she opened Case #[protected]. Assured me this would be taken care of.

On 8/19/22 I called back - still had not heard anything...was told I would get an email within 24 hours...

It is now 8/24 and I still have not heard anything.

I need this resolved ASAP.

new alfredo pasta is awful wasted 11.00 dollars on this was very upset had to go to store and purchase more alfredo sauce to make it somewhat better. your old reciepe was so much better now i have no place to get good pasta. thanks for making an awful decision to change it i was always taught if it aint broke dont fix it. it was not broke so did not need a fix.

Pizza hut

The order was set to delivered status @application 15 minutes to 30 hours before the arrival, which led to me waiting on the street, taking into account the delivery worker or the callers from the branch all this time, as the mobile signal was weak at this time, and when I called to make a complaint, I was answered with the end: Underestimation is the system” it was a mistake by system. He did this for a single unit and gave me the complaint number. As my order number( [protected]) and I am frankly not sure that the person I am talking to will be honest and originally made a complaint. We would like you to pay attention to our complaint, and to you many thanks, respect and appreciation because we fear for your reputation and your great history

65112