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Pizza Hut review: pizza hut is a thief! 341

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12:00 am EDT
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Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

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341 comments
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My Truth 1111
, US
Apr 01, 2024 4:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The store located in Cleveland Texas on Plum Grove. Are thieves. They lie about delivery and take people money.

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Ashley smith (Brook)
, US
Mar 02, 2024 7:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

Pizza hut does not honor any of the offered cupon codes they offer online I tried almost every one of them and get the same prompt that they no longer accept that promo code and yes they are not expired they are new codes.

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Missing my Pizza Hut
MECHANICSVILLE, MD, US
Oct 22, 2023 2:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The Pizza Hut in Charlotte Hall, Md. closed. I can't get a good pizza now. The other chains just don't stand up to Pizza Hut in my opinion. Really miss you and wish you'd consider coming back.

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Mary M Carter
Lexington, OH 44904, US
Oct 12, 2023 12:51 am EDT

My order should have included a Diet Pepsi and it was not with the order. It would have taken less than 30 seconds for the delivery person to check the order. Bad customer service.

Pizza Hut #5962

1360 Lexington Ave

Mansfield OH 44907

Ticket #0036

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Mashail Balouch
, US
Sep 03, 2023 9:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please do not make online payment they are scammers they will deduct twice and never refund

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Paige Fletcher
, US
Jul 25, 2023 10:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order on the 3rd of June and doordash never delivered my order.

I have called multiple times in regards to a refund on the purchase I never received and keep getting told someone will contact me and I still have not received a phone call or a refund of $39.12.

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Muhammad Mansoor Abdul Sattar
, US
Jul 15, 2023 8:51 pm EDT

Worst pizza ever dow are expire raat was like put lot of lemon on it

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Joshua Teas
Mayflower, US
Jul 01, 2023 10:39 am EDT

Waited way too long and had to go in and pick up myself after applying tip during order.

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Alice Wiser
Hastings, US
Jul 01, 2023 9:44 am EDT
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I go to the local pizza hut often and always get my 15% senior discount but the new female manager last night denied it. Why My bill always runs 40 to 50.

ticket number 0082 6/23/23 5:20 pm store number 014016 invoice number 57

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Shauna Hedrick
, US
May 20, 2023 5:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’m in Montana visiting my son and I order pizza I receive New Yorker and it comes looking like someone ate most of it and threw in the crust . I call to complain and the person on phone was not very professional horrible experience

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Christopher Nuttle
Manor, US
May 14, 2023 6:55 am EDT
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On Friday May 5 2023 I ordered from the website in Manor Texas and never received my order yet my bank was charged. 5 hours after ordering I got a text that my order was on its way. Yup never got it.

ORDER #3230505155847001432034243

Placed on May 5 at 3:58 PM

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Veanna Jones
, US
May 11, 2023 1:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I picked up a pizza from Pizza Hut.. Milton Rd Charlotte NC..the pizza was half raw and some of the toppings I couldn't recognize..I took 3-4 slices and put them in the oven and sent the rest of the pizza back by my neighbor..The receipt was on the box with my phone number and name

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Roshaun
Greenville, US
Apr 09, 2023 3:19 pm EDT

I ordered Pizza Hut for my lovely wife and I had wings and a boy dinner box and the wings was missing in my order , I had it in my order but they forgot to add it to my ticket

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Emil Hanzal
copley, US
Mar 18, 2023 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

you have a problem with your server,i tried to use microsoft edge and firefox and i cannot connect to order online,i get a server error that tells that ther is no connection,i hit the refresh icon and nothing,fix your server

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Bridget Oquinn
, US
Mar 11, 2023 5:32 pm EST

On sunday 2/26/23 I ordered a LG cheesesticks for $9.99 deal from Pizza Hut on Cook St. in Abingdon,VA. When I picked up the order I was given 2 boxes. In 1 box was only regular breadsticks. Quite disappointing!

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g parker
Dumas, US
Jan 29, 2023 2:35 am EST

Last night I ordered pizza to be delivered in Dumas, TX. and the driver a male REEKED of weed and I could smell alchohol on his breath I think his name was Martin. This is unacceptable. He can kill someone on the road.

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Bharat Samacom
Dubai, IN
Jan 24, 2023 1:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered pizza at 08:30 & after 9:10 they are saying it will take more 1 hour to deliver the pizza. This is really ridiculous. If not able to deliver then why they are accepting the order.

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Albert Martinez
, US
Jan 14, 2023 2:20 pm EST

It’s ridiculous how Pizza Hut charges for ranch!

if I purchase something it should be free.

no longer will I order from Pizza Hut until they start having consideration for their paying customers.

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HoneyBadger79
Luna Pier, US
Dec 18, 2022 5:05 pm EST

I was employed at the Pizza Hut located on Summit Street in Toledo, in the little section they call Point Place. On June 23rd of 2022 I was in an automobile accident.

I called the rgm, or rather texted her, the day of the accident and informed her that because of my car I would be out awhile. She never returned or answered any further messages.

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gerald springs
, US
Dec 14, 2022 10:14 pm EST

sunset rd. location in charlotte north carolina,,,ordered large pizza and 2 liter pepsi ,delivery,around 8pm december the 8th 2022,,,,recieved pizza around 9:45 pm cold,,,no soda

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Lexy Davila
, US
Nov 22, 2022 5:19 am EST

They left my pizza outside with out a warning

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Jackie Ruz
Indio, US
Nov 05, 2022 9:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fsmily have love it for 45 years! Unfortunately, that has changed in such a short time. Two months ago, the dough, is flatter, tasteless, cardboard like. Pizza dough is key in a good pizza. That has been the #1reason this company was set aside better then others. It has come to the end of the road,I will never again buy Pizza Hut!

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Jay8000
Henderson, US
Oct 13, 2022 12:52 am EDT

Pizza Hut Driver hit a car and drove off. Henderson, KY. License Plate: D0B467

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brian rahlf
, US
Oct 11, 2022 3:22 am EDT

Order number 3221002162951001313035654. Pizza was very undercooked. Pizza had no pepperoni on it at all. Not one! and the smallest amount of cheese if any. Very disappointed. The crusty edge was doughy.

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Ada Grubb
Flatwoods ky, US
Oct 02, 2022 5:58 pm EDT

I went to store with coupon I walked in the store terrible smell the place was filthy and the pizza I got was TERRIBLE! I can’t imagine why you keep that open I will NEVER go there again! The date and time was 9/24/2022 time was 530 pm

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VAN70
Junction City, US
Sep 20, 2022 1:28 pm EDT

went into Pizza Hut on 6th street in Junction City Ks and asked for a cake crust stuffed pizza and i received a thin cheese no meat Was charged 18 to high for a cheap pizza

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Jfrost19
Wheatfield, US
Aug 29, 2022 11:03 pm EDT

Online apps said 15 minutes till my order was ready. After the 15 minutes I waited a further 45 minutes. Terrible manager/customer relations in demotte, Indiana.

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Diana Jordan Vanarsdall
, US
Aug 30, 2022 10:00 am EDT

Ordered pizza. Took 2+ hours to arrive. Cold. Almost raw dough. No sauce. Inedible. The add one were totally raw and just piled on like a Two year old made it. What a horrible way to serve a customer.

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Paul Baardsen
, US
Aug 24, 2022 1:52 pm EDT

I ordered Pizza to pick up between 5:15 to 5:30. Go to pick up early because I've had this issue before. Arrived early because I don't like soggy pizza. When i got there pizza was waiting. Took it home and crust was soggy and only warm

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Colleen Marie Toovey
, US
Aug 23, 2022 10:26 pm EDT

How dare you provide my grandchild with transgender cartoon or whatever propaganda coloring book. Is your company groomers now. Are you part of this big pedophiles ring everyone is concerned about? It appears so. The welware of our children should mean something to you and your company. Peddling this destructive sexual material to minors. U lost

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Holtdonna
Mount Vernon, US
Aug 08, 2022 10:21 pm EDT

Pizza hut

I had over 400 points went to go use them twice before end of time !

AND they were gone Call about this said did use in time so I lost them!

With the money my family use at Pizza Hut NO MORE Going to papa Murphy pizza.

This is in Mount Vernon WA

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brandonjohnnelson
, US
Aug 01, 2022 1:24 am EDT

This pizza and bread sticks seriously looked sick like pizza hut food had the coronavirus I don't like dominos but I promise they would have been better than pizza hut today

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Brandonvernon
, US
May 16, 2020 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I told them I want extra everthing and pay for it and not got extra. https://mediacomcable.com/
At first the got extra right but didnt ask what kind crust I want. So they took pizza back fix the crust but didnt get my extra. Then they burn my cheese stick

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Rodney Burnett
, US
May 09, 2020 8:45 pm EDT

I think they forgot to put sauce on the pizza, really dry.

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Tiffany2020
, US
May 03, 2020 8:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order for a normal crust 2 topping pizza. Somehow I ended up with garlic bread crust: as I am allergic to garlic this is highly upsetting. Luckily I looked before I bit. I need someone to address this matter urgently

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Steven mcmillen
, US
Apr 25, 2020 4:10 pm EDT

There was payment on my account of $51.30 on April 15th even tho i didnt even order anything so i need a refund back because no food came to my house or anything. I dont order or eat at pizzahut but money was taken out of my account. I would love to get my money back becuase it is a tough time right now

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Ruwaida Riyaz
, AE
Apr 20, 2020 8:41 pm EDT

We ordered at 8:30 pm and the time is 12 am now. Each time we called they kept saying 10 mins or 20 mins and that their order is full thats y the delay.
If they said this in the first place we wouldnt have placed the order.
After 12 we called to check again and they had gone to our old address.
Worst service!

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iWantMyOrder
, US
Mar 11, 2020 8:15 pm EDT

We ordered 1 hour and 20 minutes ago. When our order did not arrive, we called again and they told us that our order had not been registered. We place an order again. Then 5 mins later they call and say minimum of 150 dhs. So we add on to our order. Then they call us and say that they don't deliver to our location.

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Haleynycole
, US
Mar 09, 2020 2:52 pm EDT

I placed an order for delivery for my sons birthday party Friday - joe Dobbs - 1630 keeneland dr Helena al 35080. It was over 39 min late . The pizza was inedible. Cold as ice . I was told by manager I would only be charged 20. I was charged 38 for inedible pizza today. I want my money back . My phone is [protected] my email haleynycole@hotmail.com

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CJ j
, US
Feb 01, 2020 10:25 am EST

Employees making pizza with Out using gloves, no washing hands noted
I have a video when inquired they said it's there right not to use gloves to make pizza and I will have to eat with all the germs