Pizza Hut - 5375 Highway 90, Mobile ALpizza hut is a thief!

A
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Verified customer
Review updated:

Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

  • Updated by Shane7777777 · Apr 03, 2017

    In my summary I meant to say if you have no phone, you don't matter

  • Updated by Richell Cantrell · Dec 10, 2017

    I ordered 6 pizzas only two was right

  • Updated by Callie butler · Mar 03, 2018

    Pizza too hard to eat manager didn’t wanna resolve it

  • Updated by Christina Parks · Mar 22, 2018

    And very rude to employee who was trying to do her job and not just to me but to another customer as well

  • Updated by Deon Smith · Mar 30, 2018

    I should Sue then it happens every time

  • Updated by Ashlyn Cook · Apr 29, 2018

    The server that was taking care of our table proceeded to talk bad, in the area that I could hear her rude comments.

  • Updated by CaitlynC · Jun 30, 2018

    My pizza was hard and crunchy when I got it either fix it or I will go else where

  • Updated by B.W97 · Apr 04, 2019

    Great customer service.

  • Updated by Mohamed El Abbasy · Jul 12, 2019

    frist i told her that i want i nife, she look at me with very bad and angry face she look very angry from my order i just want a nife, after this i told her that i need a super supreme pizza but she wan reading some this i think its book she told me that it's not signal for bay when i see after five minutes some vilibine people like her she Lough with them and bay with no problems she have also very very bad history with our friends they all hate to come to this branch because of this
    so please help us to solve thus if you want.
    thanks in advance

  • Updated by Ruben Cortez · Aug 28, 2019

    So I payed close to 30 dollars for cold pizza that took way to long to even get

  • Updated by Adeela1 · Dec 17, 2019

    today I am eat pizza very bad dirty test guid wrong service bout take order I want patoto but wrong take but I am not like wast my money not good test

  • Updated by Jimmy hoyle · Dec 22, 2019

    I ordered pizza today it's been an hour and 4 mins still no pizza and it'll be cold like the past 3 times

Responses

  • Br
    Brandonvernon May 16, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I told them I want extra everthing and pay for it and not got extra. https://mediacomcable.com/
    At first the got extra right but didnt ask what kind crust I want. So they took pizza back fix the crust but didnt get my extra. Then they burn my cheese stick

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  • Ro
    Rodney Burnett May 09, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I think they forgot to put sauce on the pizza, really dry.

    0 Votes
  • Ti
    Tiffany2020 May 03, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order for a normal crust 2 topping pizza. Somehow I ended up with garlic bread crust: as I am allergic to garlic this is highly upsetting. Luckily I looked before I bit. I need someone to address this matter urgently

    Comments

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  • St
    Steven mcmillen Apr 25, 2020
    This comment was posted by
    a verified customer
    Verified customer

    There was payment on my account of $51.30 on April 15th even tho i didnt even order anything so i need a refund back because no food came to my house or anything. I dont order or eat at pizzahut but money was taken out of my account. I would love to get my money back becuase it is a tough time right now

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  • Ru
    Ruwaida Riyaz Apr 20, 2020

    We ordered at 8:30 pm and the time is 12 am now. Each time we called they kept saying 10 mins or 20 mins and that their order is full thats y the delay.
    If they said this in the first place we wouldnt have placed the order.
    After 12 we called to check again and they had gone to our old address.
    Worst service!

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  • Iw
    iWantMyOrder Mar 11, 2020

    We ordered 1 hour and 20 minutes ago. When our order did not arrive, we called again and they told us that our order had not been registered. We place an order again. Then 5 mins later they call and say minimum of 150 dhs. So we add on to our order. Then they call us and say that they don't deliver to our location.

    0 Votes
  • Ha
    Haleynycole Mar 09, 2020

    I placed an order for delivery for my sons birthday party Friday - joe Dobbs - 1630 keeneland dr Helena al 35080. It was over 39 min late . The pizza was inedible. Cold as ice . I was told by manager I would only be charged 20. I was charged 38 for inedible pizza today. I want my money back . My phone is [protected] my email [email protected]

    0 Votes
  • Cj
    CJ j Feb 01, 2020

    Employees making pizza with Out using gloves, no washing hands noted
    I have a video when inquired they said it's there right not to use gloves to make pizza and I will have to eat with all the germs

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  • Na
    Nawal Alhanaei Jan 22, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I order twice and every time they bring the wrong order, they put chicken instead of wedges

    Comments

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  • Ta
    tamer mohamed Jan 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    باستا في منتهي السوء وقسم الشكاوي يبلغني بان الفرع هيكلم ولا اي حاجه بتحصل
    I received pasta (Alfredo) like in photo Very bad food when I call the call center to report that no one solve the problem but every one receive my call tell me that the branch will call me and nothing

    Comments

    0 Votes
  • Kh
    khsheed Jan 05, 2020

    We found crystal/ glass type in Pizza.
    We are very much regular customer of Pizza hut and very fond of Pizzas. Last night we bought pan Pizza from a delivery layout in Mangaf Kuwait. It was really shocking that in pizza we found some hard stuff while eating Pizza (Picture attached).
    Pizza hut +[protected]

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  • Ai
    Aima Jan 04, 2020

    I have to complain that our family came to eat pizza and we ordered medium chicken [censored]ita pizza and there was a hair on the spatula.I think it happened few times.So please correct it.Thank you

    Comments

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  • Ji
    Jimmy hoyle Dec 29, 2019

    My order always takes an hour or longer bad delivery experience they always say 30 mins.buts never that early

    0 Votes
  • Ta
    takeru way Dec 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Yesterday i go to pizza hut kuala terengganu, Wisma Low Hai Whan, Jalan Sultan Ismail. I order lasagna for take away and all i got is dissappoinment. I can't even eat. The taste was so awful . I don't think i wanna go there anymore like never. Just got a long tiring day at work and hungry like hell and i CAN'T EVEN EAT it.

    Comments

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  • Ad
    Adeela1 Dec 25, 2019

    today I am eat pizza very bad dirty test guid wrong service bout take order I want patoto but wrong take but I am not like wast my money not good test

    0 Votes
  • To
    Toccisha daniels Dec 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I got a email told me if I signed up I will get a free pizza but when I did sign up I did not get my free pizza so I call customer service but they was so rude It make me don't ever want to buy from pizza hut nomore so I need some one to fix it I'm not happy with the customer service they did not help me and was yelling at me over the phone

    0 Votes
  • He
    Heather Shakoor Nov 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I ordered for take out paid for my pizza and wings and when i got home the pizza was thrown together sloppy it had hardly any toppings and the wings were stone cold this is the worst service i had got from pizza hut very unprofessional my family has always gone to pizza hut and never had a problem until last night

    0 Votes
  • Br
    Briaaaa Nov 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I had the worst experience last night order was 34.99 I gave her $40.00 I didn't get change also when I called her manager she said she gave her 35.00
    The driver ate 2 of my wings, we was missing a drink and my pizza didn't have garlic butter blend
    I'm not ever order pizza from here again

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  • J1
    J101084 Nov 03, 2019

    The incident happened at 196 and college ave in grand rapids michigan at 8:05 pm. The driver of dark 2 door license plate 9MSE24 ran a red light and almost made me hit him. I honked my horn and flashed my lights he then flipped me off while making an illegal u turn.

    0 Votes
  • Ke
    Kenpachi Oct 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I live 6.9 miles away from Pizza Hut, according to Google Maps and they tell me that they don't deliver here. I often am without transportation and prefer Pizza Hut over other places in town. However, they're farther away and will still deliver to me. I'd like to see my Pizza Hut deliver to my address as well.

    0 Votes
  • La
    Latwaunia Oct 21, 2019

    My wings were dry and hard and my pizza crust was hard and the employee was very rude I ordered medium and i didn't have much sauce they were dry and cooked to hard pizza crust shouldn't be that hard

    0 Votes
  • Ia
    Ian Cheong Sep 28, 2019

    Serial No.[protected]
    Order Time:5:53 pm
    Date:22/9/2019
    Committed Delivery Time: 6:23pm
    Date Received Order: Around 7pm, 1/2 hour late

    COMPLAIN:
    1) Late delivery by 1/2 hour
    2) Pizza was already cold and need to warm up soggy pizza
    3) Pizza quality was below average and very salty
    4) no late coupon given

    0 Votes
  • Ah
    Ahmed Elbaz Sep 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    We ordered online seafood pizza at 2 AM and we surprised that the pizza was very bad with almost no seafood! .. below the photos

    Comments
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    0 Votes
  • Ra
    Rashid abdullah Sep 25, 2019

    Saya ada beli pizza regular, lepas balik rumah sy buka tengok2 hangus, macam ni ke staf pizza dan manager? Jenis manusia macam mana ni?

    0 Votes
  • Fa
    Fayis Rehiman Ponnambath Sep 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Order No. [protected]
    I ordered for Hawaian without pineapple but you delivered with pineapple, as my kid is allergic to pineapple, moreover chicken BBQ pizza also not up-to standard, we never expected such substandard service from reputed brand like you. I have been your customer for longtime and this is the first time such bad experience.

    0 Votes
  • Ki
    Kimberly Gilmore Sep 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    This pizza was horrible. Dry hardly no meat! Crust just taste like raw Dough with a bitter taste all 3. If I didn't live so far out and it was close to closing I would've taken it back. Family and friends very unhappy. 26.00 gone to waste.
    YOUR ORDER - 3190901204701001434033601
    Placed on September 1 at 8:47 PM

    0 Votes
  • Ru
    Ruben Cortez Sep 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I ordered 2 pizzas it said it was a 45 minute wate did not receive my pizzas till 2 and a half hours later when they did arrive my two large pizzas was cold not even warm anymore and could not call and complain to the store because my pizzas showed up when they closed at 10 this was a horrible experience

    0 Votes
  • Em
    emul Aug 31, 2019

    Behind the counter was a customer and when the person came out with an attitude. The phone rang instead of telling the person on the phone I had to wait for (Maribel) name on the I'd badge.

    0 Votes
  • Sy
    Syafiqah Aug 31, 2019

    Restaurant manager bersikap kurang ajar dan Tidak menghormati customer. Bercakap dengan kasar dan meninggikan suara pada cuatomer. Bukan sekali restaurant manager bersikap kurang ajar sudah banyak kali. So saya harap tolong Ambil tindakan yang tegas Bagi mengatasi masalah ni Tidak berulang lagi pada masa akan datang terima kasih

    0 Votes
  • Lb
    Lb511424 Aug 24, 2019

    The pizza was hard and was thin as a potato chip

    Comments

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  • Mo
    Mohtah Jul 30, 2019

    Diner is dirty no tissues family entrance locked bad service salads poor quality place is not suitable to be a diner at all. Very bad reputation for pizza hot.

    0 Votes
  • Mo
    Mohamed El Abbasy Jul 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    hello
    i go to your branch in seef arad today at 6:00pm
    the girl who in the branch for order and service is unpolite
    she is very bad in her attitude and she make me leave angry cause i just told her that i need nife
    so please make this in ur mind, cause iam very very angry because of this

    0 Votes
  • Sa
    Sam Grits Jun 29, 2019

    I just want to say your employee was very sweet, and patient! Her name was Sara she tried her best to help everyone as fast as she could while being the only one working up front along with answering phones.

    0 Votes
  • Ca
    Carmela2000 Jun 23, 2019

    We ordered pizza for 02 hours now and until now the pizza that we ordered hasn't been delivered yet, received a call from the Driver 10 times

    so disappointed with your Order Taker

    0 Votes
  • Ig
    igotthelastlaugh Jun 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I placed a order for delivery. I ordered a Hershey chocolate chip cookie along with pizza. Took a bite out of it and it was burnt! I called the store and they was very rude about it! It pissed me off😤 I will never spend my hard earned money with this Pizza Hut ever again🤬

    Comments

    0 Votes
  • Gu
    Gurvinder0000 Jun 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    The staff is very non co operative . The delivery boy has no geographical idea of the area . Its been more than one hour since i ordered the pizza .

    0 Votes
  • Ro
    Robinson3812 Jun 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I placed a "simple" order online on June 13, 2019 at 12:58 from the store located on Queens blvd. and 63rd Drive, Queens, NY... my food was delivered at 2:20pm ice cold and the store is 4 blocks from my job. This is extremely unprofessional and unacceptable service.

    0 Votes
  • Pa
    Papu Masoom Jun 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I order online pizza
    After 10 minutes we call customer support
    They said within 30 minutes pizza delivery
    But we are waiting our order more then 3 hours no one bring our order
    After I call them they said we not deliver ur order
    00965-[protected]
    [protected]

    Comments

    0 Votes
  • Cm
    Cmmmo Jun 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Pan pizza was horrible. Dough was under cooked all the wrong topping cheese burnt which was strange since dough was under cooked. Manager had the nerve to say toe these things happen. What can you do. Hopefully next time we get it right for you? Excuse me!!! Confused...

    0 Votes
  • En
    Energy4you Jun 09, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Why won't some file class action law suit to stop Pizza Hut from ripping off customers for this unlawful Service Fee ?

    0 Votes

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