Uber Eats
Reviews and Complaints

I am extremely dissatisfied with the lack of accountability from Uber Eats South Africa. While placing an order, the Uber Eats app auto-filled a completely incorrect delivery address I’ve never used. I tried to correct the address immediately, but the order went through before I could change it.

I had no choice but to cancel the order as the delivery location was far from me. Despite this being a technical issue on their app’s side, I was still charged for the order.

I placed the exact same order again with the correct address, yet support refuses to refund me for the first order, blaming "preparation timing." This is unacceptable — the issue was entirely caused by their system.

I request a full refund for the order that was cancelled due to their app's error, and a proper resolution from Uber Eats South Africa.

Order Number: Order #3EFC7
Date & Time: 23 June 2025 @ 21:29

As an Uber One member, I expected premium service, but my recent experience has been nothing short of frustrating and disappointing.
Wrong Item Delivered: I received an item that was not what I ordered and cost more than my original purchase. Despite providing clear evidence (including photos), my request for a refund or adjustment was denied without explanation or alternative solutions.
Ignored Membership Benefits: As a paying member of Uber One, I anticipated better service, yet the customer support team failed to resolve my issue, ignored my concerns, and treated me as though my membership meant nothing.
Request to Cancel Membership Dismissed: When I asked for my Uber One membership to be canceled, the representative ignored my request and abruptly ended the chat, claiming the issue was resolved when it clearly wasn’t.
Robotic and Unempathetic Responses: The entire interaction felt scripted and dismissive. There was no genuine attempt to resolve my issue or retain me as a customer.
Ending the Chat Prematurely: Without confirming resolution or canceling my account, the representative closed the chat and left me feeling undervalued and unheard.
This experience has pissed me off and my trust in Uber Eats and Uber One is done. Their customer service is terrible and I can no longer rely on them.
I’m taking my business to DoorDash or any other third-party service that values its customers and provides better service.
If you’re considering Uber Eats or Uber One, think twice. My experience shows that even paying for premium service doesn’t guarantee fair treatment or adequate support.

After reading various reviews about Sunbim African American Caribbean Cuisine, it's clear that the experience can be quite mixed. While some customers have praised the unique flavors and authenticity of the dishes, others have expressed concerns about delivery issues, missing items, and poor customer service. It seems like the quality of the food can be inconsistent, with some customers enjoying their meals while others faced disappointment. If you decide to order from Sunbim, it might be a good idea to manage your expectations and be prepared for a varied dining experience.

8 or 9 items were missing from my order placed on the 10th April courier TAGHI. Shop confirmed all items were given to this courier was charged the full amount of the order, was also charged for a free item that also never came as I'd spent well over £25. Another item I'd never ordered also came. Items obviously stolen by the courier. Tried to contact him on his phone. He wouldn't answer. Tried umpteen times to contact customer service on the app, by email, on the phone. An automated message on the phone said can't deal with your issue/complaint as this isn't an ongoing order, we're dealing with active orders? Completely ignorant staff on the email and the app said they couldn't refund it then asked for list of items, pictures and documentation. I kept providing all of this about 10 times. Staff could clearly see from the messages above that I'd fully listed each item took pictures of what did come, shown repeated pictures of the receipt that I'd been charged for at my bank yet staff kept replying saying provide receipt list items. Disgusting behaviour from these people. They shouldn't be working in customer service they're refusing to refund customers or deal with any queries. A message then kept showing saying we can't deal with this as its over 48 hours. We'll I contacted them several times within the 48 hours. I contacted them 5 minutes after my shopping was stolen. This is their problem if they don't help or respond for days later in some of those messages. Dont worry I will now contact my bank to claim the money back and will contact head office about the stolen items and the misconduct of their staff

Tried umptee

I ordered food in Nashville thru Uber Eats. When I ordered it said it would arrive between 25 and 45 minutes. After an hour it still had not arrived. I called the number of the restaurant and the number was not in order. I went down to the front desk to ask them if they knew a number for "Deli Delights" and they said they had never heard of it. They did tell me that it's kind of a scam that Uber Eats does. They put a number on the order but it's a generic number that doesn't go thru to anyone. They said not to use Uber Eats as it happens quite often. 3 hours late we had to leave to go home. When I landed I got a text with a picture saying my food had arrived 4 hours later. I tried to get a refund but they told me it had been over 48 hours so they couldn't give me a refund. It had only been a few hours. I hung up and now I'm going thru my bank to dispute the charges. After hearing the issues from the hotel staff and me getting scammed out of $60 I will never order thru Uber Eats again and I wouldn't recommend anyone else to either. Total scam.

Hi ordered food yesterday never showed up tried calling over 10 times but nothing then I get a picture of an empty stairwell not even near my address delivery man either stole my food or left somewhere asked for a refund there response sorry no we cant do that what disgusting behaviour I have told family & friends not to order from a company that steals money I have asked for there complaints procedure but again nothing

I was sent a link from the app for a group order. The app somehow charged me and the person who sent the link for my order. Uber eats is refusing to give me back the $29.16 and $4.37 that I was charged for that has posted to my credit card account. In addition, they have another pending charge for the same amount on my card as I write this review. The app tells you to wait 24 to 48 hours before inquiring about charges. However, when you wait that amount of time they tell you that it is too late for a refund .

I placed 2 orders. I received one. The driver used the same photo of the same bag and said both were delivered. It was obvious from the photos that only one bag was delivered..one order was delivered. They argued with me for an hour and refused to refund it, repeatedly saying I accept responsibility once “the order is delivered.”That is a ridiculous explanation because the ORDER WAS NOT DELIVERED. They ripped me off and refused to fix it or escalate it to a supervisor. Plus, I order from them all the time and tip. Horrible cheats!

On January 16, 2025, I completed a Shop & Pay order as an Uber Eats driver. At the time, I had not yet received Uber’s payment card, so I used my own money to complete the customer’s grocery order, which totaled $286.00.

Due to an issue with the app, Uber Support instructed me to enter only $150 in the system, assuring me that the remaining $136 would be reimbursed later after I submitted proof. I followed all instructions and provided:
• My bank statement
• Trip screenshots
• Chat logs with Uber Support

Despite multiple follow-ups and full documentation, Uber has failed to reimburse me the full amount. This is a violation of California Labor Code §2802, which states that companies must reimburse workers for necessary work-related expenses.

I’ve been left covering this cost out of pocket for almost 3 months now. This is unacceptable and unethical. I am filing a formal complaint with the California Labor Commissioner and expect Uber to resolve this immediately.

Desired Resolution:
Full reimbursement of $286.00, plus any applicable penalties.

Name:
Tigran Hovumyan (Dava Nik)

I made an order on 8th March though McDelivery, Uber Eats were going to deliver the order, once a driver was selected we watched the tracker.

This driver went all over our area and never came near our house, we ordered at approx 3.45pm and by 5.45 we contacted Uber to complain, Uber cancelled the order and processed refund which we never got. I called back after a week to be told I had to wait up to 15 days. I called again at 15 days to be told I had to take it up with McDonalds. McDonalds insist Uber Eats are responsible so I am now almost 4 weeks and no sign of getting money back. Somebody has this money and I believe it is Uber. We cant all throw away 23.77. We were also told that the Uber drivers have multiple accounts and so taking on too much work, they also say they deliver on a bike to avoid business insurance. For a company as large as this I am very disappointed in how shoddy it is run.

02/24/2024 I picked up whataburger order at 7:56 am and delivered it before 8am well my app froze I contacted uber support at 8:01 am then these idiots been transferring me all morning not caring about my issue I guess that wht they get paid to do I only received $2.75 for order rep canceled it and I need my difference and $6 promotion fee I will submit another issue to bbb

I believe my entire account has been banned after I learned that my card cannot be used for my account and one other account (my daughter's when she is out). This has been going on for 2 months where they said each time that they would check my account and then transfer my issue to their "specialized team". Each time I was advised that they could not lift the ban. I was told the final time that it would never be lifted. It seems like they don't care about my business and told them so. Poor customer service to the point of being rated -50. Uber Eats should not exist.

Good day

I placed an order with Chicken Licken Midway Mews but within 2 minutes my order was cancelled by Uber Eats (as confirmed by the restaurant), yet the money was deducted off my account, an amount of R593.40. This should have been returned into my account the second the order was cancelled.

When will I get my refund?

I may be contacted via email - [protected]@hotmail.com

I called the store manager to confirm my order was not made, and told me to cancel. I was charged for the full order as ubereats said the order was being made. So who gets the money? Does the store get it or does ubereats get it?

Pretty upset and won't stop, as I keep talking to automated bots. Customer service lacks highly. I'm shocked why people even use this service. I an canceling my membership, my account, and anything associated to Uber.

To be honest I would have just kept the order if I knew I wasn't going to get my money back. I waited a few days to contact as I was waiting for it to appear in my account. But I miss the cutoff for the refund. The state on the website for the best support contact with in 48 hours. Great I contacted within 49 and can't get ahold of a person. Why is this a running business.

Order #6CE80

[protected]@gmail.com

Fri 5 Jan 2024 @15.22

I placed an order from Iceland food warehouse

I had x 2 chicken tikka masala and a packet of Viennese melts missing which came to the value of £7.75

I contacted the store and they assured me they was put in the bags

When I contacted customer service they said I’m not eligible for a refund?

Maybe because there was a deal I used but that’s not my fault that YOUR driver stole my food so would appreciate a refund fir my missing items as it’s not fair I’m paying for goods I never received

Uber Eats Supports have been awful as usual. Saturday night at 11:51 I delivered an order from McDonalds. That order was for 7.38. The total amount is supposed to be a little bit over $20 total. I tried to call support and was repeatedly hung up on twice. Was also disconnected on chat. The representative by the name of Nigel refused to help me. I receive this kind of treatment and too much from this app. Being transferred from agent to agent without any kind of resolution. I go through this a lot.

Hi

I am trying to report an issue but the uber eats ap wont let me.

My credit card was charged for an uber eats order of 15 November 2023- a total of 53.88. I did not make this order and do not know what it was for,

Your ap does not allow a customer to dispute a charge or to check what something was for. The ap insists that I select the order for which there is a dispute- but there is not order. That is the problem!

How do I resolve my issue please.

Attention Uber eats

My account has been defrauded, I have contacted my bank but urgently find out the location of the debits on the 12th of November 2023 for 7.99£ and 8.98£ at 7:28am and 07:40am

With card no ending in ….1853

And always confirm ids and call account holders phone numbers right in front of your clients to ascertain it is the right person or a fraudster.

I ordered McDonald’s today via UberEats as a UberOne customer. I didn’t receive 3 items. The Philly Cheese Stack, the large Chips and a bacon double cheeseburger. I contacted the support team and received the same automated message back 4 times over the space of almost 12 hours despite me sending responses each time with further information. I’ve contacted Twitter support to no avail and also my bank to get the refund. The customer service is shocking. They are refusing to refund me any monies for the missing items

I recently had surgery, and I can't drive. I ordered food from a fast food chain. The driver was texting me when he was on the way. He left the food on the front porch. When I opened the front door after he left I could smell the stench of old cigar, or some kind of disgusting smoke stench coming from the bags. The smell was all through the food order, even the exterior of the drinks had that stench. I tried getting in touch with the driver through the Uber app several times. The calls went right to voice mail, and of course his voicemail was not setup, so I could not leave a message. The food was uneatable, so I had to toss it all out, including the drinks. How could the food stink so bad when the drive was less than 5 minutes to my place, and he does not have the courtesy to have his phone on, and his voice mail is not even set up.

thanks

27/10/2023

Christopher Evans

9 Cherry Road Banbury

a meal for two was ordered (23.99)

A single fish and fish delivered (12.89)

I have been defrauded of £11.10

I tried to call the restaurant for 20 minutes solid with no reply.

I think I should be refunded the cost of the whole meal, but I want this sorted out asap, or I will see what legal actions I can take, I will certainly talk to the local press about the uber eats experience and put this on social media

They keep you waiting for weeks and still do not come back to you. Choose mrD as a better option, much better customer service for my business. Uber etas is the worst, if you struggle this much for them just to activate your account, imagine how you are going to struggle with the finances and everything about them, it does not help that you waste your airtime or breath to phone them, and they have excuses why you cant go to their office. this is very dodgy and i am sure that i will tell all my partners, friends and people that currently make use of their service, to be aware and that this company is playing games with peoples money and business, as fast as they started. I would NOT recommend uber eats to anyone and instead i will make sure Mr Delivery gets all my clients, friends, business partners and more. I am utterly disgusted with the terrible service of uber eats

Greetings,

This refers to Order No. FBF5E sent to Subway No. 20770 (Phone : [protected]) yesterday.

We handed over the properly prepared order to your rider; however, you cancelled the order without contacting us.

Below, we have attached the video clips showing the Uber Eats Rider collecting the order.

This is to request you to kindly return our money.

Best regards,

Subway 20770

An order of ice cream was delivered to my residence. I was at work and did not order this ice cream nor have had ordered any food from Uber Eats in a couple of months. The issue is of course someone was able to place a false order. The most disturbing issue is how this occurred. Even though this delivery was not charged to my credit card, someone was still able to contact Uber Eats through the app via a phantom account and have it delivered to my residence.

Even though I previously completely deleted the account, there were specific instructions in place regarding how to deliver to my residence. And most importantly, my personal information is now at risk.

On 10/20/23, me (Cordarius Moy) and my mother (Torie Moy) contacted Uber Eats Support regarding our promo codes not working. I used my $20 dollars off promo one time on October/17/23, which gives $20 off your first two orders. Jelly, an Uber Support Agent, said that the promotion was already activated, but logically, that doesn't make sense because I used the promo code that was sent via email. I was wondering why it wouldn't let me use it for the second order. The expiration date is October/26/23. In addition to that, I noticed every time I tried to make the purchase using the promotion, it showed the following message on my bank statement: "Declined Transaction - Merchant Verification on 10/20/23 at 02:25 pm for Uber Technologies Inc San Francisco Ca Us was declined because the merchant had a verification issue. Please follow up with the merchant."

Hi

On the 13th Oct 2023, I ordered mcdonalds through the UberEat app. After the arrival time constantly changed, my delivery driver cancelled my trip without any form of contact or without arriving at the set delivery location.

I messaged the driver on the number he should call upon arrival and I have attached a proof of this to this email. I tried to get a refund for my cancelled order and I was told I wasn't eligible for a refund. I then contacted uber support via the chat forum. I had conversations with 8 different staff and none of them were willing to help or hear me out. I just got told my order wasn't eligible for a refund. Out of the 8 people I had a chat with online, one of them disclosed to me that my account had been restricted due to the amount of refunds I have requested with my account.

As you can imagine this got me very confused as I have had only Four (4) refunds out of the Eightyeight (88) orders I have made during my time with Ubereat. The dates for my refunded items from UberEats are as follows.

1st Refund - 2020-10-28

2nd Refund - 2020-11-10

3rd Refund - 2023-01-15

4th Refund - [protected]

After none of my online chats with your team went in vain, I decided to call the support team, which turned out to be an even worse experience! Your team is full of liars and here is why I say this. I was told a supervisor would contact me within an hour on Friday the 13th but I didn't receive any call. I made another call complaining about my issue and asked to be directed to where I can make a formal complaint, the staff on the phone assured me that it wasn't necessary and that a supervisor should contact me via a phone call within 48 hours! That too didn't happen. Only for me to call back to realise my number had been blocked by your team. I am unable to make direct phone calls to your support team as my number has been blocked. I know this because after hiding my number to call your support team it went through and I was able to speak with someone called Sam.

This is very unprofessional and uncalled for, for your team to block a customer's line only because they can't be bothered to assist a customer. I was and very much still appalled by this behavior from your team as I wasn't rude or abusive towards staff over the phone and your records can prove this. I was told by Sam that there is another account connected to my UberEat with a different name and a different number. I asked her to elaborate by giving me the information and I was told it was confidential. Confidential? I explained to her it's my account and I passed all the security checks so I have the right to know who's using my account as it could be a fraud. Sam then agreed to give me the details of the additional account she is claiming to be on my UbearEat account. Sam suddenly said your systems are down and she is unable to access anything and will call me back as soon as she can. It's been over 5 days now and I have yet to hear back from her.

Sam said she was going to raise an appeal for my case, however I haven't heard from her or your team on this appeal.

This whole experience with your team has been very alarming as I can't believe as a company this is how you treat your customers. Within your policy it states that the delivery person has to get to the set delivery location and make contact with the customer after which they can leave if they don't get a hold of the customer. However this is the case where the delivery driver didn't arrive at the set location as I waited outside for 10 minutes. I wasted my time and my money and I wasn't able to get my order nor receive my money.

All members of staff I had a conversation with refused to tell or show me how to make a complaint.

I would like to file an official complaint for how I have been treated and an investigation into my issue especially about another account being linked to mine. As far as I am aware I am the only one using this account. I have attached evidence of my conversations on the chat help line and I believe phone calls with your teams are recorded so you will have access to them and verify my information.

Hope to hear from your team soon and my case is taken very seriously this time around.

Thank you

Inability to edit the order or delivery address after the order is placed, customer service unavailable to resolve a single issue, contacting the delivery person is worthless, some do not even speak English, how am I supposed to communicate with them? Truly ridiculous, I paid for nothing several times using Uber eats.

Invest in customer service and make sure your delivery personnel pay attention to the customer communication during the delivery! Speak and understand English please

You have to stop taking my money without permission.

My first order with uber eats was on the 24th of June 2022,

then on the 30th of August 2022 you took 2.32 on my account.

I went to contact my bank but they asked me to contact you as your phone cost me to call.

On Monday 9th October 2023 at 11;04, my son ordered food with his bank card but you took 9.27 from my bank.

I'm waiting for refund or I make money claim.

my adress is 4,tillotson close

sheffield, heeley

s8 9un

email , [protected]@yahoo.com

[protected]

siska

thanks