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Uber Eats
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Uber Eats Reviews 7

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9:59 pm EST
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Uber Eats - Horrible customer service

As an Uber One member, I expected premium service, but my recent experience has been nothing short of frustrating and disappointing. Wrong Item Delivered: I received an item that was not what I ordered and cost more than my original purchase. Despite providing clear evidence (including photos), my request for a refund or adjustment was denied without...

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Uber Eats Mixed Experience with Sunbim African American Caribbean Cuisine

After reading various reviews about Sunbim African American Caribbean Cuisine, it's clear that the experience can be quite mixed. While some customers have praised the unique flavors and authenticity of the dishes, others have expressed concerns about delivery issues, missing items, and poor customer service. It seems like the quality of the food can be inconsistent, with some customers enjoying their meals while others faced disappointment. If you decide to order from Sunbim, it might be a good idea to manage your expectations and be prepared for a varied dining experience.

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Uber Eats Stolen food appalling customer service. Disgusting

8 or 9 items were missing from my order placed on the 10th April courier TAGHI. Shop confirmed all items were given to this courier was charged the full amount of the order, was also charged for a free item that also never came as I'd spent well over £25. Another item I'd never ordered also came. Items obviously stolen by the courier. Tried to contact him on his phone. He wouldn't answer. Tried umpteen times to contact customer service on the app, by email, on the phone. An automated message on the phone said can't deal with your issue/complaint as this isn't an ongoing order, we're dealing with active orders? Completely ignorant staff on the email and the app said they couldn't refund it then asked for list of items, pictures and documentation. I kept providing all of this about 10 times. Staff could clearly see from the messages above that I'd fully listed each item took pictures of what did come, shown repeated pictures of the receipt that I'd been charged for at my bank yet staff kept replying saying provide receipt list items. Disgusting behaviour from these people. They shouldn't be working in customer service they're refusing to refund customers or deal with any queries. A message then kept showing saying we can't deal with this as its over 48 hours. We'll I contacted them several times within the 48 hours. I contacted them 5 minutes after my shopping was stolen. This is their problem if they don't help or respond for days later in some of those messages. Dont worry I will now contact my bank to claim the money back and will contact head office about the stolen items and the misconduct of their staff

Tried umptee

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Uber Eats Food took 4 hours to arrive

I ordered food in Nashville thru Uber Eats. When I ordered it said it would arrive between 25 and 45 minutes. After an hour it still had not arrived. I called the number of the restaurant and the number was not in order. I went down to the front desk to ask them if they knew a number for "Deli Delights" and they said they had never heard of it. They did tell me that it's kind of a scam that Uber Eats does. They put a number on the order but it's a generic number that doesn't go thru to anyone. They said not to use Uber Eats as it happens quite often. 3 hours late we had to leave to go home. When I landed I got a text with a picture saying my food had arrived 4 hours later. I tried to get a refund but they told me it had been over 48 hours so they couldn't give me a refund. It had only been a few hours. I hung up and now I'm going thru my bank to dispute the charges. After hearing the issues from the hotel staff and me getting scammed out of $60 I will never order thru Uber Eats again and I wouldn't recommend anyone else to either. Total scam.

Recommendation: Don't uses Uber Eats unless you want to have poor customer service and get scammed out of money for food that arrives 4 hours late.

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Uber Eats Need a refund

Hi ordered food yesterday never showed up tried calling over 10 times but nothing then I get a picture of an empty stairwell not even near my address delivery man either stole my food or left somewhere asked for a refund there response sorry no we cant do that what disgusting behaviour I have told family & friends not to order from a company that steals money I have asked for there complaints procedure but again nothing

Recommendation: NOT TO ORDER FROM UBER EATS AS THE DRIVERS STEAL THE FOOD

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Update by Angry Customer Nicola Aherne

I got charged for a delivery that never turned up

Driver took a picture of an empty stairwell not my address but i was told it was my safe place (Again not my address)

Asked for a refund

Uber replied your driver left in a safe place so we cant offer a refund

I tried calling the driver over 10 times but i think he is a thief and Uber are covering for their criminal drivers & company

I contacted customer service and they were useless no responses from them

Update by Angry Customer Nicola Aherne

Disgusting

Update by Angry Customer Nicola Aherne

Horrible company

Update by Angry Customer Nicola Aherne

They did the same to me

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Corrupt12
GLASGOW, GB
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Disgusting people who work for this company company not fit for purpose. Full of thievery

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Uber Eats Scam artest

I was sent a link from the app for a group order. The app somehow charged me and the person who sent the link for my order. Uber eats is refusing to give me back the $29.16 and $4.37 that I was charged for that has posted to my credit card account. In addition, they have another pending charge for the same amount on my card as I write this review. The app tells you to wait 24 to 48 hours before inquiring about charges. However, when you wait that amount of time they tell you that it is too late for a refund .

Recommendation: Never use this app

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Uber Eats They ripped me off

I placed 2 orders. I received one. The driver used the same photo of the same bag and said both were delivered. It was obvious from the photos that only one bag was delivered..one order was delivered. They argued with me for an hour and refused to refund it, repeatedly saying I accept responsibility once “the order is delivered.”That is a ridiculous explanation because the ORDER WAS NOT DELIVERED. They ripped me off and refused to fix it or escalate it to a supervisor. Plus, I order from them all the time and tip. Horrible cheats!

Recommendation: Buyer beware-if they screw up, you pay for it

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Uber Eats Complaints 205

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10:11 pm EDT
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On January 16, 2025, I completed a Shop & Pay order as an Uber Eats driver. At the time, I had not yet received Uber’s payment card, so I used my own money to complete the customer’s grocery order, which totaled $286.00. Due to an issue with the app, Uber Support instructed me to enter only $150 in the system, assuring me that the remaining $136 would be...

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12:36 pm EDT
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Uber Eats Uber Eats McDelivery

I made an order on 8th March though McDelivery, Uber Eats were going to deliver the order, once a driver was selected we watched the tracker.

This driver went all over our area and never came near our house, we ordered at approx 3.45pm and by 5.45 we contacted Uber to complain, Uber cancelled the order and processed refund which we never got. I called back after a week to be told I had to wait up to 15 days. I called again at 15 days to be told I had to take it up with McDonalds. McDonalds insist Uber Eats are responsible so I am now almost 4 weeks and no sign of getting money back. Somebody has this money and I believe it is Uber. We cant all throw away 23.77. We were also told that the Uber drivers have multiple accounts and so taking on too much work, they also say they deliver on a bike to avoid business insurance. For a company as large as this I am very disappointed in how shoddy it is run.

Claimed loss: £23.77

Desired outcome: REFUND. Apology and admit you were wrong

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11:44 am EST
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Uber Eats Driver app

02/24/2024 I picked up whataburger order at 7:56 am and delivered it before 8am well my app froze I contacted uber support at 8:01 am then these idiots been transferring me all morning not caring about my issue I guess that wht they get paid to do I only received $2.75 for order rep canceled it and I need my difference and $6 promotion fee I will submit another issue to bbb

Claimed loss: $8.27

Desired outcome: $8.27

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Is Uber Eats Legit?

Uber Eats earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Uber Eats to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Uber Eats is known for their high standards and safety. If you're thinking about dealing with Uber Eats, it's wise to check how they handle complaints.

We found clear and detailed contact information for Uber Eats. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ubereats.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ubereats.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ubereats.com you are considering visiting, which is associated with Uber Eats, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Uber Eats website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Ubereats.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Uber Eats has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 205 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Uber Eats protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Uber Eats. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:35 pm EST
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Uber Eats Every payment typed banned

I believe my entire account has been banned after I learned that my card cannot be used for my account and one other account (my daughter's when she is out). This has been going on for 2 months where they said each time that they would check my account and then transfer my issue to their "specialized team". Each time I was advised that they could not lift the ban. I was told the final time that it would never be lifted. It seems like they don't care about my business and told them so. Poor customer service to the point of being rated -50. Uber Eats should not exist.

Desired outcome: For my account to be reinstated so that I can order food again and take advantage of numerous deals.

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10:01 am EST

Uber Eats Order Cancelled by Uber Eats but money not refunded

Good day

I placed an order with Chicken Licken Midway Mews but within 2 minutes my order was cancelled by Uber Eats (as confirmed by the restaurant), yet the money was deducted off my account, an amount of R593.40. This should have been returned into my account the second the order was cancelled.

When will I get my refund?

I may be contacted via email - [protected]@hotmail.com

Claimed loss: R593.40

Desired outcome: I want my refund.

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4:27 pm EST

Uber Eats Ubereats canceled order no refund

I called the store manager to confirm my order was not made, and told me to cancel. I was charged for the full order as ubereats said the order was being made. So who gets the money? Does the store get it or does ubereats get it?

Pretty upset and won't stop, as I keep talking to automated bots. Customer service lacks highly. I'm shocked why people even use this service. I an canceling my membership, my account, and anything associated to Uber.

To be honest I would have just kept the order if I knew I wasn't going to get my money back. I waited a few days to contact as I was waiting for it to appear in my account. But I miss the cutoff for the refund. The state on the website for the best support contact with in 48 hours. Great I contacted within 49 and can't get ahold of a person. Why is this a running business.

Claimed loss: 30.50

Desired outcome: 30.50

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7:56 am EST
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Uber Eats Missing items

Order #6CE80

[protected]@gmail.com

Fri 5 Jan 2024 @15.22

I placed an order from Iceland food warehouse

I had x 2 chicken tikka masala and a packet of Viennese melts missing which came to the value of £7.75

I contacted the store and they assured me they was put in the bags

When I contacted customer service they said I’m not eligible for a refund?

Maybe because there was a deal I used but that’s not my fault that YOUR driver stole my food so would appreciate a refund fir my missing items as it’s not fair I’m paying for goods I never received

Claimed loss: £7.75

Desired outcome: Refund

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12:45 pm EST

Uber Eats Uber Eats Support Sunday Dec. 3 2023

Uber Eats Supports have been awful as usual. Saturday night at 11:51 I delivered an order from McDonalds. That order was for 7.38. The total amount is supposed to be a little bit over $20 total. I tried to call support and was repeatedly hung up on twice. Was also disconnected on chat. The representative by the name of Nigel refused to help me. I receive this kind of treatment and too much from this app. Being transferred from agent to agent without any kind of resolution. I go through this a lot.

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12:43 am EST
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Uber Eats uber eats- charged when i did not make or receive an order

Hi

I am trying to report an issue but the uber eats ap wont let me.

My credit card was charged for an uber eats order of 15 November 2023- a total of 53.88. I did not make this order and do not know what it was for,

Your ap does not allow a customer to dispute a charge or to check what something was for. The ap insists that I select the order for which there is a dispute- but there is not order. That is the problem!

How do I resolve my issue please.

Claimed loss: 53.88

Desired outcome: refund for full amount and no recurrence of issue

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1:43 pm EST
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Uber Eats unauthorized credit card charges

Attention Uber eats

My account has been defrauded, I have contacted my bank but urgently find out the location of the debits on the 12th of November 2023 for 7.99£ and 8.98£ at 7:28am and 07:40am

With card no ending in ….1853

And always confirm ids and call account holders phone numbers right in front of your clients to ascertain it is the right person or a fraudster.

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7:23 pm EDT
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Uber Eats UberEats food delivery not arriving and not being refunded

I ordered McDonald’s today via UberEats as a UberOne customer. I didn’t receive 3 items. The Philly Cheese Stack, the large Chips and a bacon double cheeseburger. I contacted the support team and received the same automated message back 4 times over the space of almost 12 hours despite me sending responses each time with further information. I’ve contacted Twitter support to no avail and also my bank to get the refund. The customer service is shocking. They are refusing to refund me any monies for the missing items

Claimed loss: £19.19

Desired outcome: Full refund

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1:30 am EDT
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Uber Eats food smells like bad old cigar smoke

I recently had surgery, and I can't drive. I ordered food from a fast food chain. The driver was texting me when he was on the way. He left the food on the front porch. When I opened the front door after he left I could smell the stench of old cigar, or some kind of disgusting smoke stench coming from the bags. The smell was all through the food order, even the exterior of the drinks had that stench. I tried getting in touch with the driver through the Uber app several times. The calls went right to voice mail, and of course his voicemail was not setup, so I could not leave a message. The food was uneatable, so I had to toss it all out, including the drinks. How could the food stink so bad when the drive was less than 5 minutes to my place, and he does not have the courtesy to have his phone on, and his voice mail is not even set up.

thanks

Claimed loss: $75

Desired outcome: Refund, and to have someone talk to the driver.

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1:42 pm EDT

Uber Eats Meal ordered and paid for not delivered

27/10/2023

Christopher Evans

9 Cherry Road Banbury

a meal for two was ordered (23.99)

A single fish and fish delivered (12.89)

I have been defrauded of £11.10

I tried to call the restaurant for 20 minutes solid with no reply.

I think I should be refunded the cost of the whole meal, but I want this sorted out asap, or I will see what legal actions I can take, I will certainly talk to the local press about the uber eats experience and put this on social media

Claimed loss: 11.10

Desired outcome: full refund

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10:38 am EDT
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Uber Eats uber eats service for businesses and restuarants

They keep you waiting for weeks and still do not come back to you. Choose mrD as a better option, much better customer service for my business. Uber etas is the worst, if you struggle this much for them just to activate your account, imagine how you are going to struggle with the finances and everything about them, it does not help that you waste your airtime or breath to phone them, and they have excuses why you cant go to their office. this is very dodgy and i am sure that i will tell all my partners, friends and people that currently make use of their service, to be aware and that this company is playing games with peoples money and business, as fast as they started. I would NOT recommend uber eats to anyone and instead i will make sure Mr Delivery gets all my clients, friends, business partners and more. I am utterly disgusted with the terrible service of uber eats

Desired outcome: TO BE RESOLVED

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8:24 pm EDT
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Uber Eats We handed-over the order but you cancelled (void) the order

Greetings,

This refers to Order No. FBF5E sent to Subway No. 20770 (Phone : [protected]) yesterday.

We handed over the properly prepared order to your rider; however, you cancelled the order without contacting us.

Below, we have attached the video clips showing the Uber Eats Rider collecting the order.

This is to request you to kindly return our money.

Best regards,

Subway 20770

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4:21 pm EDT
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Uber Eats Uber Eats & Delivery Fraud

An order of ice cream was delivered to my residence. I was at work and did not order this ice cream nor have had ordered any food from Uber Eats in a couple of months. The issue is of course someone was able to place a false order. The most disturbing issue is how this occurred. Even though this delivery was not charged to my credit card, someone was still able to contact Uber Eats through the app via a phantom account and have it delivered to my residence.

Even though I previously completely deleted the account, there were specific instructions in place regarding how to deliver to my residence. And most importantly, my personal information is now at risk.

Desired outcome: Uber Eats to do a full investigation. Their stance "Your cc was not charged, but a person was able to order food, access my account, and deliver food to my residence. I am concerned about my personal information but my personal safety

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10:22 am EDT
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Uber Eats Ubereats - Jelly and the other Agent response regarding Promotion Code didn't make sense

On 10/20/23, me (Cordarius Moy) and my mother (Torie Moy) contacted Uber Eats Support regarding our promo codes not working. I used my $20 dollars off promo one time on October/17/23, which gives $20 off your first two orders. Jelly, an Uber Support Agent, said that the promotion was already activated, but logically, that doesn't make sense because I used the promo code that was sent via email. I was wondering why it wouldn't let me use it for the second order. The expiration date is October/26/23. In addition to that, I noticed every time I tried to make the purchase using the promotion, it showed the following message on my bank statement: "Declined Transaction - Merchant Verification on 10/20/23 at 02:25 pm for Uber Technologies Inc San Francisco Ca Us was declined because the merchant had a verification issue. Please follow up with the merchant."

Desired outcome: Resolve the issue with promotions or promo codes.

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6:08 pm EDT
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Hi On the 13th Oct 2023, I ordered mcdonalds through the UberEat app. After the arrival time constantly changed, my delivery driver cancelled my trip without any form of contact or without arriving at the set delivery location. I messaged the driver on the number he should call upon arrival and I have attached a proof of this to this email. I tried to...

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10:21 am EDT

Uber Eats Delivery service

Inability to edit the order or delivery address after the order is placed, customer service unavailable to resolve a single issue, contacting the delivery person is worthless, some do not even speak English, how am I supposed to communicate with them? Truly ridiculous, I paid for nothing several times using Uber eats.

Invest in customer service and make sure your delivery personnel pay attention to the customer communication during the delivery! Speak and understand English please

Desired outcome: Refund the order fees

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12:59 pm EDT
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Uber Eats transaction

You have to stop taking my money without permission.

My first order with uber eats was on the 24th of June 2022,

then on the 30th of August 2022 you took 2.32 on my account.

I went to contact my bank but they asked me to contact you as your phone cost me to call.

On Monday 9th October 2023 at 11;04, my son ordered food with his bank card but you took 9.27 from my bank.

I'm waiting for refund or I make money claim.

my adress is 4,tillotson close

sheffield, heeley

s8 9un

email , [protected]@yahoo.com

[protected]

siska

thanks

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Overview of Uber Eats complaint handling

Uber Eats reviews first appeared on Complaints Board on May 10, 2018. The latest review Complain was posted on Apr 8, 2025. Uber Eats has an average consumer rating of 1 stars from 212 reviews. Uber Eats has resolved 0 complaints.
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  1. Uber Eats Contacts

  2. Uber Eats phone numbers
    +1 (800) 253-9377
    +1 (800) 253-9377
    Click up if you have successfully reached Uber Eats by calling +1 (800) 253-9377 phone number 0 0 users reported that they have successfully reached Uber Eats by calling +1 (800) 253-9377 phone number Click down if you have unsuccessfully reached Uber Eats by calling +1 (800) 253-9377 phone number 6 6 users reported that they have UNsuccessfully reached Uber Eats by calling +1 (800) 253-9377 phone number
  3. Uber Eats emails
  4. Uber Eats address
    1455 Market Street, San Francisco, California, 94103, United States
  5. Uber Eats social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  7. View all Uber Eats contacts
Uber Eats Category
Uber Eats is ranked 1 among 11 companies in the Food Delivery Services category

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