Norton

I received your email on 21st September 2019: -

Thanks for Staying with Norton
Here's Your £15 Amazon.co.uk Gift Card
Thanks again for continuing your subscription with Norton. As part of our appreciation for your loyalty, we're pleased to offer you this £15 Amazon.co.uk Gift Card*.
To claim it, simply click the link below and enter your email address: peter.[protected]@hotmail.co.uk
Your Gift Card* must be claimed within 30 days of receiving this email to successfully redeem.
You'll be directed to a third-party site to claim your Amazon.co.uk Gift Card.

However, when I click on the link I receive a message saying that the promotion is unavailable: -

This promotion is not available.
Retry

Please advise how I activate this offer

kind regards

Peter Heaton

My mother has a laptop with Norton AV on it, which I set up for her a few years ago.

2 months ago it auto-renewed, but it renewed for 5 devices, instead of just one. She only has a laptop, she does not require a multi user licence.

My mother only noticed this when she saw the debit to her credit card of £75, instead of the expected £25 (approximate figures).

She tried to contact Norton online, but was only able to switch off the automated billing, she was not able to get their Helpdesk people to refund her. This is very understandable from her point of view as she is an 81 year old woman with very little experience of computing.

Finally she turned to me to ask for help & yesterday I contacted Norton helpdesk via an online chat. They, however, again refused to refund any funds, hiding behind the excuse that it has now been more than 60 days. They did offer an extension of 60 days & then 180 days on the AV cover, but this was not what I was asking for.

Apart from the simple fact that my mother first contacted them over a month ago, which makes their argument invalid, they are shamelessly trying to hide behind their terms and conditions with this 60 day excuse, without making any effort to provide any fair & honest resolution to a customer who has paid for their products in good faith for many years.

During the course of yesterday's online chat I demanded to be passed to a supervisor & after that to a more senior person, which didn't happen. I was left with a promise that they would pass the matter to a 'senior team' & then would come back to me within 48 - 72 hours. I am now awaiting their response, but in the meantime I do not wish to rest on my laurels, as I would like to bring this matter to a swift & successful conclusion with the minimum of fuss for my mother.

Any help and advice gratefully received.

Thanks and regards

Rick Felbabel, UK

I have had a subscription fee forced out of my account which left me overdrawn as I had no money in there at the time. I phoned on the 12th September to request a refund. The subscription was cancelled and a refund was confirmed. I was told a time frame of 24/48 hours for the money to hit my account. After 48 hours I had nothing so left it a few more days and called back. I was told that the money should be in my account and to call my bank. I called my bank and there was no pending refunds due to go in. I called back a few days later to then be told it was actually a 10 working day wait for a refund. I waited until this date passed which was the 27th of September. I called yesterday (30th September) to find out where my money was. I was once again told the refund has gone through and to contact my bank. I contacted my bank and once again still nothing pending. They told me to get an email confirmation of a refund so they can look into it. I called back to request an email confirmation of the refund or a transcript of the first call I made, which my bank informed me I had a right to request. I was denied both of these and have now been told that I have a cheque coming in the post that will take 4/6 weeks to arrive. But because it's a cheque I cannot receive any confirmation that a refund is being processed. Now if that cheque doesn't turn up like this money should have done in my account over the past 2 and a half weeks I am then out of my 60 day money back guarantee and then have no proof that any refund was confirmed. This is beyond anything I have ever had with any company in regards to a refund. You promise a refund and yet I still have no refund, and no evidence for my own record that's refund has been agreed apart from a few telephone calls which I have been told I have no access to. Thanks.

Won't allow installation unless I provide my payment details even though it will not be used for 12 months. This not acceptable because it allows for a possibility of the information to be hacked or breached in a way that exposes my private information to fraudulent usage. There is no valid reason for this risk of exposure other than Norton's greed to bill without a notice. Please stop this unilateral requirement.

I am trying to download norton antivirus free with EE into my Amazon fire tablet.I get as far as upload with Google play and then nothing works. I really. don't know if my tablet is protected or not. I find your product really difficult, frustrating and of no use. I heartily wish I was with BT and using Macafee which never gives me the slightest bother. I feel I have been missold a product from EE as it is assured that this product is easy to install. It isn't! The number of complaints on the internet are testimony to that. Is my Amazon fire protected...where is the Morton icon so I can scan. Be assured I will never waste money purchasing this product again.

I have been a customer with Norton for several years. I have stopped using their service for 2 years. And today I discover they billed me again. I was several times livechating with them and everytime the connection cutsoff. After 3x time waiting for 30minutes without receiving any email. I'm really disappointed in their service.

They billed me without billing credentials being active in my account.

My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by Symantec Corporation to start the process. I went through renewal, clicked confirm, and an error message popped stating there was a problem. The message contained a number to call. I checked my bank account. There was a pending charge of $129.99 for the license. I called the number. After a 15 minute hold, I was connected to LifeLock support. I was told I needed Norton Support however, the CSR was able to log into my Norton account. Upon doing so, she saw that my subscription was up for renewal. I explained what had already happen. She told me she'd take care of it. Without my permission she reordered the renewal. Realizing her mistake, she cancelled the order she just placed. I checked my account. There was now 2 pending charges for $129.99. When I complained, I was told that my money would be released but it would take up to 10 days. I escalated to a supervisor. After being on hold for 20+ minutes, the supervisor repeated what the initial CSR said, 10 day wait until my money would be available. However, she suggested that I allow her to place another order, another $129.99, so I could get the license I had already paid for twice.
This is the 2nd time in two months that Symantec Corporation has taken money from my account without my permission. The first time, even though I have my subscription set to not auto-renew, they did it anyway. When I complained, they issued a refund that took 15 days before the refund showed up on my credit card.
Symantec Corporation is the worst company I've ever worked with. If this is typical of how they handle their business, how can they be trusted to guard against identity theft? I will never do business with them again

I have sent two prior requests well over 20 days ago and have not received a response to date. Along with being on hold with the human robot for an hour and a half, with consistent messages saying my wait time would be six minutes.
My credit card was charged two amounts on the 11/08/2019 including $174.99 for subscription and $5.25 for an international charge. I sent a request last year that this should be cancelled as I do not require the service! Along with causing me financial hardship the credit card used to automatically deduct from is now overdrawn. I've been unable to cancel my subscription online as I consistently receive a message stating I don't have an active account. I want my subscription cancelled and be appropriately compensated/refunded the above funds please. If I do not receive a response within one working day I will be taking this further as I have not received any response, nor did I receive an email regarding the subscription prior.
I may be a small scale customer, however I'm a single Mother also and unable to afford additional fees I do not use or need. This subscription was commenced many years ago for a laptop which is just about to die so I'm hardly going to renew anything until I can purchase a new one.
Please reply asap to my email:
[protected]@[protected]@bigpond.com or mobile: [protected]
Kind regards
Viv Littlewood

From:
Christopher J veitch
Honeyfield
Honeyfield Road
Jedburgh
Scotland
TD8 6JN

Problem:
I renewed Norton 360 Premium on August 28th via your website as you had reminded me that the subscription was due for renewal soon. Your website had an offer for 50% off so I took this and paid £39.99. The order number was NP [protected], expiry date August 28th 2020. I had made sure that "automatic subscription renewal" was disabled before installing the newly paid for version, just in case the "old" subscription took payment.
Despite this, £89.99 has been taken today from my bank account via PayPal. In a PayPal email today I got "You authorised a payment of £89.99 GBP to Symantic Ltd". I didn't of course authorise this having disabled the automatic renewal!
The result of this is that I now currently have two Norton 360 Premium subscriptions:
Order number NP [protected], expiry date August 28th 2020
Order number AP [protected], expiry date October 10th 2020
I would of course like this to be sorted out and have the £89.99 refunded.

Sirs

Please arrange for a refund of my subscription as my laptop will not run satisfactorily with your products loaded.

I have tried all the available diagnostics from both HP & Norton to no avail. The only time the laptop runs at an acceptable speed is when the Norton suite of products is uninstalled.

My emaiul address is [protected]@sky.com & I await a response from you.

Yours faithfully

Peter Whatson

Please refund my $144.99 NOW (see below).

I wasn't expecting it to be deducted on 6th Aug, as I explained to your employee Medhansh V on 6th Aug. He said that the refund would appear in 5-7 working days (10 days) but it is now 19 days. I don't know how Norton even managed to take the money from my credit card because my old credit card details were in my account details at the time. The only reason I don't currently require Norton protection is because I don't currently have a personal computer. I was going to renew my subscription when I have a personal computer again, but I am becoming increasing unsure as to whether I want to use Norton again if you cannot return my money as promised. I need this money now.

Please refund my $144.99 to my Mastercard immediately: new expiry 05/22.

Regards,
Julie
[protected]@yahoo.co.uk

Hi Julie Whitehouse,
Thank you for ordering from Norton. At your request, or at the request of the fulfiller and/or the manufacturer, we wanted to let you know that the items listed below have been refunded from your order.
You can also find this information in your Norton Account.

— Your Norton Team
RMA Number: RMA1000000000007456453
Amount Refunded: $ 144.99
Name: Julie Whitehouse
Order Date: August 6, 2019
Refunded Items
Norton™ Security Premium for Three Devices
1 year(s) protection for up to 3 device(s) and 25GB backup storage
Subscription Service Renewal - Qty: 1

I contacted your customer support centre recently regarding deductions you have been making from one of my credit cards for a product I cancelled by phone on 10th November 2014. I subscribed to this product for a company I was a director of but when I resigned I cancelled the subscription as I also had a personal subscription with Norton for my personal computer which I took out on 08 February 2007. I noticed on a recent credit card statement that you charged RM 171.69 to my card on 24/07/19 (NORTON *AP1286989503 NORTON.COM/ARU) for the cancelled subscription.

I tried to live chat with your customer service team but was advised to telephonel as the waiting time was 47 minutes! I had to hold to speak to your customer service team for 45 minutes! This is dis-service not service. I explained that because of your automatic renewal system, you have been charging an annual renewal fee to my credit card despite me cancelling the subscription. The guy I spoke to seemed more concerned it trying to defend Norton's action rather than listening to the facts and repeatedly said that Norton had not received any instruction! This is rubbish. In fact the guy I spoke with eventually agreed that he would sort out a refund. The refund I received was only part of the last amount charged to my account so I now have to waste further time to get this sorted out properly! Your customer Service team are obviously inumerate! You charge RM 171.69 to my card but only refund RM 168.29! A small amount but if Norton refunds an amount it charged without authority it should refund it in full not withhold RM 3.40! You need to employ capable people for your customer service team as I am now having to waste further time following up not only on this sum of RM 3.40 but also the other subscription payments norton deducted without authority. You will note that I have had a personal subscription since 8th February 2007, because I had this personal subscription I cancelled the other one on 10th Novemeber 2014 when I resigned from the company. Because of Norton trying to get all its customers to use its automatic renewal faciliity and its failure to cancel the subscription it was instructed to cancel in additions to the last amount charged to my credit card and now partially refunded, it deducted a further 4 subscriptions that you had no authority for. As your customer service guy failed to sort these out please do so immediately along with the missing RM 3.40.

You will note on my personal subscription I have cancelled automatic renewal. This is as a result of this experience. It may be an efficient system for Norton but this is not the case for your customers when you have an incompetent customer servce team. I bought my daughter a Dell Laptop recently which came with McAfee preinstalled and a free 15 month subscription. So far they have been very efficient. Perhaps when my personal account with Norton comes up for renewal I should ignore the emails prompting me to renew and after nearly 13 years move my antivirus subscription away from Norton to McAfee?

Regards

Michael Peter Halpin

Hello, I have just reaslised that auto renewal has been running on a Norton 360 product I purchased in 2012 reference AP257501100. I have never requested this auto renewal and was not aware that this was occurring, presumably any emails you have sent regarding this went to spam. I have not used the product since 2013 and would request a full refund for all auto renewals that you have take from my account since then.

Please contact me to discuss. [protected]@hotmail.com

Thanks Tom

I bought the Norton product "Security Premium" and had trouble installing it. I would get an error message and the message said to call the 24/7 customer support line. I tried the number for 2 days and all I got was a busy signal. I finally was able to contact a customer support person in some third world country that could hardly speak English and eventually gave up. Searching online for a solution to the problem lead me to the solution. Thanks for nothing Norton, 24/7 my [censored]

My renewed Norton product does not work and the key of the product is a fake.

I renewed my norton 31.05.2019 for £69.99. However someone in the company decided to renew my subscription again 29.06.2019 for additional £79.99. I had a long negotiations and 4.07.2019 received compensation £40 with the cancel of all subscriptions. Recent one from 29.06.2019 does not work and has a fake key for renewal. And now Norton propose me new subscription £79.99 because of my recent two is not available because of some unresponcible norton employee, my suggestion from the office in UK/Ireland. After such unconveniece I would like to receive a proper key of the product and demand from norton to do its job properly.

I was charged twice £ 69.99 31.05.2019 and £79.99 29.06.2019 for the same product. 4.07.2019 I receved half of compensation £40, however new product does not work, key of the product is a fake and my PC is blocked for two days. If you call it proper work I disagree with this.

My norton account is [protected]@yahoo.com

The present era is full of cybersecurity disasters, ranging from data breaches to malware attacks. To safeguard yourself from ransomware, spyware, viruses, identity theft, etc., you need to safeguard your web-connected devices. Well, to ease your tension, get Norton antivirus. With this robust security suite, you can prevent infections. Norton can detect viruses by scanning the system and then it removes the detected virus. Norton security program can secure either one device or up to ten devices and keep the whole network safe from malware such as worms, spyware, rootkits, etc. For getting Norton Setup, visit norton.com/setup.

I have noticed on my bank account on the 16/04/2019 Norton has taken money from my bank account,
The point is I do not have Norton on my MacBook ' or any other machine '
my provider is Kaspersky, my bank told me to get in contact with yous about this matter, I am not working, and taken off £69.89 the bank DEB
NORTON*AP25946526 CD6752
My name is is David Harrison
email [protected]@hotmail.co.uk
as I am not in employment, , the [protected] call Norton phone
my mobile number is [protected]
I would be obliged if you can solve this problem

An amount of $70.95 has been charged to my Credit Card on 12/6/2019,
Name : Gary and Eleanor Simpson or may be under RT Simpson and Sons Pty Ltd
as we are protected by Trend Micro Security I do not know what this amount is for.
Could you please look into this. I do not have a Client Number to my knowledge.

Thank you
Eleanor Simpson
email: [protected]@hotmail.com

On the 4th June I received an email to say I can upgrade to the new Norton 365 free of charge. When i tried to upgrade, it would not allow me to upgrade. I phoned the helpline on the 6th June who escalated my complaint to level 3, Ref: No. [protected]. It's now 5 days later and the matter has still not been resolved! I live in the UK and I wish to make a formal complaint and I need an address to write to.